Mailing List Archive

I'm seeing this as well in Seattle - I've gotten one SMS 90 minutes
late, and had 5 others go into the ether. Any updates?

Gabriel Grissett wrote:
> Been occurring since around 2:04 am CDT.
>
> Called customer service number and got a story about a Media.Net
> outage in southeast.
>
> Message Service Center +14047259015 if that matters.
>
> Also replying to SMS received emails from your phone that were already
> there yields an error message, sorry I do not have that saved.
>
> Never get emails sent from gmail never arrive. I assume they suffer a
> similar fate?
>
> - Gabriel
>
> Jun 9 02:04:22 X sm-mta[1076]: n5974CdE031021: to=<662XXXXXXX at cingularme.c
> om>, ctladdr=<X at X.X.com> (1000/1000), delay=00:00:10, xdelay=0
> 0:00:10, mailer=esmtp, pri=30452, relay=atlsmtp.cingularme.net. [66.102.165.114]
> , dsn=4.0.0, stat=Deferred: 452 Message rejected
>
> telnet atlsmtp.cingularme.net 25
> Trying 66.102.165.114...
> Connected to atlsmtp.cingularme.net.
> Escape character is '^]'.
> 220 atledge01.cingularme.com ESMTP server (InterMail vG.1.02.00.03
> 201-2136-104-103-20050318) ready Tue, 9 Jun 2009 08:44:24 -0400
> EHLO atl
> 250-atledge01.cingularme.com
> 250-HELP
> 250-VRFY
> 250-XREMOTEQUEUE
> 250-ETRN
> 250-PIPELINING
> 250-DSN
> 250-8BITMIME
> 250 SIZE 10485760
> MAIL FROM: <XXX at XXXXXXXXX.com>
> 250 Sender <XXX at XXXXXXXXX.com> Ok
> RCPT TO: <662XXXXXXX at txt.att.net>
> 250 Recipient <662XXXXXXX at txt.att.net> Ok
> DATA
> 354 Ok Send data ending with <CRLF>.<CRLF>
> TEST
> <CRLF>.<CRLF>
> 452 Message rejected
> quit
> 221 atledge01.cingularme.com ESMTP server closing connection
> Connection closed by foreign host.
>
> telnet atlsmtp.cingularme.net 25
> Trying 66.102.165.114...
> Connected to atlsmtp.cingularme.net.
> Escape character is '^]'.
> 421 Service not available
> Connection closed by foreign host.
> _______________________________________________
> outages mailing list
> outages at outages.org
> https://puck.nether.net/mailman/listinfo/outages
>

After an hour on the phone they opened a case, maybe it will do some good.

I was hoping someone had better contacts than me in the wireless division.

I guess if you want to poison DNS it appears the MTA below is working
(or it did for me). The .7 address accepted the message, but did not
deliver it.

Don't know if there are other MTAs in that same block or if this one is
behind the load balancer or not. This was from an egress message that
worked.

Good luck.

telnet 66.102.165.8 25
Trying 66.102.165.8...
Connected to 66.102.165.8.
Escape character is '^]'.
220 atlmtaow03.cingularme.com ESMTP server (InterMail vM.6.01.04.00
201-2131-118-20041027) ready Tue, 9 Jun 2009 15:06:51 -0400


Janet Sullivan wrote:
> I'm seeing this as well in Seattle - I've gotten one SMS 90 minutes
> late, and had 5 others go into the ether. Any updates?
>
> Gabriel Grissett wrote:
>> Been occurring since around 2:04 am CDT.
>>
>> Called customer service number and got a story about a Media.Net
>> outage in southeast.
>>
>> Message Service Center +14047259015 if that matters.
>>
>> Also replying to SMS received emails from your phone that were already
>> there yields an error message, sorry I do not have that saved.
>>
>> Never get emails sent from gmail never arrive. I assume they suffer a
>> similar fate?
>>
>> - Gabriel
>>
>> Jun 9 02:04:22 X sm-mta[1076]: n5974CdE031021:
>> to=<662XXXXXXX at cingularme.c
>> om>, ctladdr=<X at X.X.com> (1000/1000), delay=00:00:10, xdelay=0
>> 0:00:10, mailer=esmtp, pri=30452, relay=atlsmtp.cingularme.net.
>> [66.102.165.114]
>> , dsn=4.0.0, stat=Deferred: 452 Message rejected
>>
>> telnet atlsmtp.cingularme.net 25
>> Trying 66.102.165.114...
>> Connected to atlsmtp.cingularme.net.
>> Escape character is '^]'.
>> 220 atledge01.cingularme.com ESMTP server (InterMail vG.1.02.00.03
>> 201-2136-104-103-20050318) ready Tue, 9 Jun 2009 08:44:24 -0400
>> EHLO atl
>> 250-atledge01.cingularme.com
>> 250-HELP
>> 250-VRFY
>> 250-XREMOTEQUEUE
>> 250-ETRN
>> 250-PIPELINING
>> 250-DSN
>> 250-8BITMIME
>> 250 SIZE 10485760
>> MAIL FROM: <XXX at XXXXXXXXX.com>
>> 250 Sender <XXX at XXXXXXXXX.com> Ok
>> RCPT TO: <662XXXXXXX at txt.att.net>
>> 250 Recipient <662XXXXXXX at txt.att.net> Ok
>> DATA
>> 354 Ok Send data ending with <CRLF>.<CRLF>
>> TEST
>> <CRLF>.<CRLF>
>> 452 Message rejected
>> quit
>> 221 atledge01.cingularme.com ESMTP server closing connection
>> Connection closed by foreign host.
>>
>> telnet atlsmtp.cingularme.net 25
>> Trying 66.102.165.114...
>> Connected to atlsmtp.cingularme.net.
>> Escape character is '^]'.
>> 421 Service not available
>> Connection closed by foreign host.
>> _______________________________________________
>> outages mailing list
>> outages at outages.org
>> https://puck.nether.net/mailman/listinfo/outages
>>
>

Hi,
On Tue, Jun 09, 2009 at 02:16:13PM -0500, Gabriel Grissett wrote:
> After an hour on the phone they opened a case, maybe it will do some good.

confirming that there are issues (from the Bay Area)

Jun 9 12:28:27 mx-out-host sendmail[4831]: n59JSKM04829: \
to=408_______ at txt.att.net, ctladdr=andreas, \
delay=00:00:07, xdelay=00:00:07, mailer=esmtp, pri=60318, \
relay=atlsmtp.cingularme.net. [66.102.165.114], dsn=4.0.0, stat=Deferred: \
452 Message rejected

This host is on AT&T DSL and can successfuly send e-mail to other places.

-andreas

Having issues here in San Diego. Email to SMS, seeing this error in
mail log.

(connect to atlsmtp.cingularme.net[66.102.165.114]: Connection timed
out)


On Jun 9, 2009, at 6:02 AM, Gabriel Grissett wrote:

> Been occurring since around 2:04 am CDT.
>
> Called customer service number and got a story about a Media.Net
> outage in southeast.
>
> Message Service Center +14047259015 if that matters.
>
> Also replying to SMS received emails from your phone that were already
> there yields an error message, sorry I do not have that saved.
>
> Never get emails sent from gmail never arrive. I assume they suffer a
> similar fate?
>

--
Paul Norton
Systems Administrator
Neoverve - www.neoverve.com
Neoverve Blog - http://blog.neoverve.com/

Just got my test message. Took about 2 hours and 10 minutes.

On Jun 9, 2009, at 2:00 PM, Paul Norton wrote:

> Having issues here in San Diego. Email to SMS, seeing this error in
> mail log.
>
> (connect to atlsmtp.cingularme.net[66.102.165.114]: Connection timed
> out)
>
>
> On Jun 9, 2009, at 6:02 AM, Gabriel Grissett wrote:
>
>> Been occurring since around 2:04 am CDT.
>>
>> Called customer service number and got a story about a Media.Net
>> outage in southeast.
>>
>> Message Service Center +14047259015 if that matters.
>>
>> Also replying to SMS received emails from your phone that were
>> already
>> there yields an error message, sorry I do not have that saved.
>>
>> Never get emails sent from gmail never arrive. I assume they suffer a
>> similar fate?
>>
>
> --
> Paul Norton
> Systems Administrator
> Neoverve - www.neoverve.com
> Neoverve Blog - http://blog.neoverve.com/
>
> _______________________________________________
> outages mailing list
> outages at outages.org
> https://puck.nether.net/mailman/listinfo/outages

--
Paul Norton
Systems Administrator
Neoverve - www.neoverve.com
Neoverve Blog - http://blog.neoverve.com/

2009/6/10 Paul Norton <paul at neoverve.com>:
> Just got my test message. Took about 2 hours and 10 minutes.
>
> On Jun 9, 2009, at 2:00 PM, Paul Norton wrote:
>
>> Having issues here in San Diego. ?Email to SMS, seeing this error in mail
>> log.
>>
>> (connect to atlsmtp.cingularme.net[66.102.165.114]: Connection timed out)
>>
>>
>> On Jun 9, 2009, at 6:02 AM, Gabriel Grissett wrote:
>>
>>> Been occurring since around 2:04 am CDT.
>>>
>>> Called customer service number and got a story about a Media.Net
>>> outage in southeast.
>>>
>>> Message Service Center +14047259015 if that matters.
>>>
>>> Also replying to SMS received emails from your phone that were already
>>> there yields an error message, sorry I do not have that saved.
>>>
>>> Never get emails sent from gmail never arrive. I assume they suffer a
>>> similar fate?
>>>
>>
>> --
>> Paul Norton
>> Systems Administrator
>> Neoverve - www.neoverve.com
>> Neoverve Blog - http://blog.neoverve.com/
>>
>> _______________________________________________
>> outages mailing list
>> outages at outages.org
>> https://puck.nether.net/mailman/listinfo/outages
>
> --
> Paul Norton
> Systems Administrator
> Neoverve - www.neoverve.com
> Neoverve Blog - http://blog.neoverve.com/
>
> _______________________________________________
> outages mailing list
> outages at outages.org
> https://puck.nether.net/mailman/listinfo/outages
>


That sort of delay for SMS text messages isn't unusual - bit like
email there's no guarantee of timely delivery with SMS. In Europe
delays of this nature aren't uncommon



--
Martin Hepworth
Oxford, UK

Isn't unusual? Are you kidding? It's pretty unusual here in the US.

I wouldn't recommend using e-mail to SMS for anything critical but for
years, at least in my experience, it's been zippy enough.

12+ hours in some cases for e-mail to SMS though? Come on, that makes
it totally unusable. You Europeans should demand better service!

Regards,

Steve


Martin Hepworth wroteth on 6/10/2009 12:11 AM:
> 2009/6/10 Paul Norton <paul at neoverve.com>:
>> Just got my test message. Took about 2 hours and 10 minutes.
>>
>> On Jun 9, 2009, at 2:00 PM, Paul Norton wrote:
>>
>>> Having issues here in San Diego. Email to SMS, seeing this error in mail
>>> log.
>>>
>>> (connect to atlsmtp.cingularme.net[66.102.165.114]: Connection timed out)
>>>
>>>
>>> On Jun 9, 2009, at 6:02 AM, Gabriel Grissett wrote:
>>>
>>>> Been occurring since around 2:04 am CDT.
>>>>
>>>> Called customer service number and got a story about a Media.Net
>>>> outage in southeast.
>>>>
>>>> Message Service Center +14047259015 if that matters.
>>>>
>>>> Also replying to SMS received emails from your phone that were already
>>>> there yields an error message, sorry I do not have that saved.
>>>>
>>>> Never get emails sent from gmail never arrive. I assume they suffer a
>>>> similar fate?
>>>>
>>> --
>>> Paul Norton
>>> Systems Administrator
>>> Neoverve - www.neoverve.com
>>> Neoverve Blog - http://blog.neoverve.com/
>>>
>>> _______________________________________________
>>> outages mailing list
>>> outages at outages.org
>>> https://puck.nether.net/mailman/listinfo/outages
>> --
>> Paul Norton
>> Systems Administrator
>> Neoverve - www.neoverve.com
>> Neoverve Blog - http://blog.neoverve.com/
>>
>> _______________________________________________
>> outages mailing list
>> outages at outages.org
>> https://puck.nether.net/mailman/listinfo/outages
>>
>
>
> That sort of delay for SMS text messages isn't unusual - bit like
> email there's no guarantee of timely delivery with SMS. In Europe
> delays of this nature aren't uncommon
>
>
>

Steve Ryan wrote:
> Isn't unusual? Are you kidding? It's pretty unusual here in the US.
>
> I wouldn't recommend using e-mail to SMS for anything critical but for
> years, at least in my experience, it's been zippy enough.
>
> 12+ hours in some cases for e-mail to SMS though? Come on, that makes
> it totally unusable. You Europeans should demand better service!
>
> Regards,
>
> Steve

The last time I saw anything take this long was about 16 months ago -
New Years 2008.. I personally send quite a few SMS's, and we have a fair
few of sms traffic from some of our monitoring - it's never let us down.
'Course, we run our own email to sms gateway for it - don't rely on 3rd
parties for these things, that's likely where the issue is!

Unless of course the UK is just lightyears ahead of the curve in Europe..


Chris

>
>
> Martin Hepworth wroteth on 6/10/2009 12:11 AM:
>> 2009/6/10 Paul Norton <paul at neoverve.com>:
>>> Just got my test message. Took about 2 hours and 10 minutes.
>>>
>>> On Jun 9, 2009, at 2:00 PM, Paul Norton wrote:
>>>
>>>> Having issues here in San Diego. Email to SMS, seeing this error in
>>>> mail
>>>> log.
>>>>
>>>> (connect to atlsmtp.cingularme.net[66.102.165.114]: Connection timed
>>>> out)
>>>>
>>>>
>>>> On Jun 9, 2009, at 6:02 AM, Gabriel Grissett wrote:
>>>>
>>>>> Been occurring since around 2:04 am CDT.
>>>>>
>>>>> Called customer service number and got a story about a Media.Net
>>>>> outage in southeast.
>>>>>
>>>>> Message Service Center +14047259015 if that matters.
>>>>>
>>>>> Also replying to SMS received emails from your phone that were already
>>>>> there yields an error message, sorry I do not have that saved.
>>>>>
>>>>> Never get emails sent from gmail never arrive. I assume they suffer a
>>>>> similar fate?
>>>>>
>>>> --
>>>> Paul Norton
>>>> Systems Administrator
>>>> Neoverve - www.neoverve.com
>>>> Neoverve Blog - http://blog.neoverve.com/
>>>>
>>>> _______________________________________________
>>>> outages mailing list
>>>> outages at outages.org
>>>> https://puck.nether.net/mailman/listinfo/outages
>>> --
>>> Paul Norton
>>> Systems Administrator
>>> Neoverve - www.neoverve.com
>>> Neoverve Blog - http://blog.neoverve.com/
>>>
>>> _______________________________________________
>>> outages mailing list
>>> outages at outages.org
>>> https://puck.nether.net/mailman/listinfo/outages
>>>
>>
>>
>> That sort of delay for SMS text messages isn't unusual - bit like
>> email there's no guarantee of timely delivery with SMS. In Europe
>> delays of this nature aren't uncommon
>>
>>
>>
> _______________________________________________
> outages mailing list
> outages at outages.org
> https://puck.nether.net/mailman/listinfo/outages

It happens. We had the same issue with Sprint sending messages from a monitoring system via email to the gateway and then getting SMS text messages on our smart phones. It worked great for years and then recently we started getting SMS messages hours late. After some troubleshooting we determined it was a delay at the Sprint email/SMS gateway. We switched to AT&T and the problem went away.

--
Tim Sanderson


-----Original Message-----
From: outages-bounces@outages.org [mailto:outages-bounces@outages.org] On Behalf Of Steve Ryan
Sent: Wednesday, June 10, 2009 11:13 AM
To: Martin Hepworth
Cc: outages at outages.org
Subject: Re: [outages] AT&T Email to SMS outage?

Isn't unusual? Are you kidding? It's pretty unusual here in the US.

I wouldn't recommend using e-mail to SMS for anything critical but for
years, at least in my experience, it's been zippy enough.

12+ hours in some cases for e-mail to SMS though? Come on, that makes
it totally unusable. You Europeans should demand better service!

Regards,

Steve


Martin Hepworth wroteth on 6/10/2009 12:11 AM:
> 2009/6/10 Paul Norton <paul at neoverve.com>:
>> Just got my test message. Took about 2 hours and 10 minutes.
>>
>> On Jun 9, 2009, at 2:00 PM, Paul Norton wrote:
>>
>>> Having issues here in San Diego. Email to SMS, seeing this error in mail
>>> log.
>>>
>>> (connect to atlsmtp.cingularme.net[66.102.165.114]: Connection timed out)
>>>
>>>
>>> On Jun 9, 2009, at 6:02 AM, Gabriel Grissett wrote:
>>>
>>>> Been occurring since around 2:04 am CDT.
>>>>
>>>> Called customer service number and got a story about a Media.Net
>>>> outage in southeast.
>>>>
>>>> Message Service Center +14047259015 if that matters.
>>>>
>>>> Also replying to SMS received emails from your phone that were already
>>>> there yields an error message, sorry I do not have that saved.
>>>>
>>>> Never get emails sent from gmail never arrive. I assume they suffer a
>>>> similar fate?
>>>>
>>> --
>>> Paul Norton
>>> Systems Administrator
>>> Neoverve - www.neoverve.com
>>> Neoverve Blog - http://blog.neoverve.com/
>>>
>>> _______________________________________________
>>> outages mailing list
>>> outages at outages.org
>>> https://puck.nether.net/mailman/listinfo/outages
>> --
>> Paul Norton
>> Systems Administrator
>> Neoverve - www.neoverve.com
>> Neoverve Blog - http://blog.neoverve.com/
>>
>> _______________________________________________
>> outages mailing list
>> outages at outages.org
>> https://puck.nether.net/mailman/listinfo/outages
>>
>
>
> That sort of delay for SMS text messages isn't unusual - bit like
> email there's no guarantee of timely delivery with SMS. In Europe
> delays of this nature aren't uncommon
>
>
>
_______________________________________________
outages mailing list
outages at outages.org
https://puck.nether.net/mailman/listinfo/outages

THIS MESSAGE IS INTENDED ONLY FOR PERSONAL AND CONFIDENTIAL USE OF THE INDIVIDUAL OR ENTITY TO WHOM IT IS ADDRESSED AND MAY CONTAIN INFORMATION THAT IS PRIVILEGED, CONFIDENTIAL, AND EXEMPT FROM DISCLOSURE UNDER APPLICABLE LAW. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that you have received this message in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by e-mail or telephone, and delete the original message immediately. Thank you.

I've seen that type of delay with T-Mobile in the US.

On Wed, Jun 10, 2009 at 8:13 AM, Steve Ryan<auser at mind.net> wrote:
> Isn't unusual? ?Are you kidding? ?It's pretty unusual here in the US.
>
> I wouldn't recommend using e-mail to SMS for anything critical but for
> years, at least in my experience, it's been zippy enough.
>
> 12+ hours in some cases for e-mail to SMS though? ?Come on, that makes it
> totally unusable. ?You Europeans should demand better service!
>
> Regards,
>
> Steve
>
>
> Martin Hepworth wroteth on 6/10/2009 12:11 AM:
>>
>> 2009/6/10 Paul Norton <paul at neoverve.com>:
>>>
>>> Just got my test message. Took about 2 hours and 10 minutes.
>>>
>>> On Jun 9, 2009, at 2:00 PM, Paul Norton wrote:
>>>
>>>> Having issues here in San Diego. ?Email to SMS, seeing this error in
>>>> mail
>>>> log.
>>>>
>>>> (connect to atlsmtp.cingularme.net[66.102.165.114]: Connection timed
>>>> out)
>>>>
>>>>
>>>> On Jun 9, 2009, at 6:02 AM, Gabriel Grissett wrote:
>>>>
>>>>> Been occurring since around 2:04 am CDT.
>>>>>
>>>>> Called customer service number and got a story about a Media.Net
>>>>> outage in southeast.
>>>>>
>>>>> Message Service Center +14047259015 if that matters.
>>>>>
>>>>> Also replying to SMS received emails from your phone that were already
>>>>> there yields an error message, sorry I do not have that saved.
>>>>>
>>>>> Never get emails sent from gmail never arrive. I assume they suffer a
>>>>> similar fate?
>>>>>
>>>> --
>>>> Paul Norton
>>>> Systems Administrator
>>>> Neoverve - www.neoverve.com
>>>> Neoverve Blog - http://blog.neoverve.com/
>>>>
>>>> _______________________________________________
>>>> outages mailing list
>>>> outages at outages.org
>>>> https://puck.nether.net/mailman/listinfo/outages
>>>
>>> --
>>> Paul Norton
>>> Systems Administrator
>>> Neoverve - www.neoverve.com
>>> Neoverve Blog - http://blog.neoverve.com/
>>>
>>> _______________________________________________
>>> outages mailing list
>>> outages at outages.org
>>> https://puck.nether.net/mailman/listinfo/outages
>>>
>>
>>
>> That sort of delay for SMS text messages isn't unusual - bit like
>> email ?there's no guarantee of timely delivery with SMS. In Europe
>> delays of this nature aren't uncommon
>>
>>
>>
> _______________________________________________
> outages mailing list
> outages at outages.org
> https://puck.nether.net/mailman/listinfo/outages
>

>
> 'Course, we run our own email to sms gateway for it - don't rely on 3rd
> parties for these things, that's likely where the issue is!


How do you do this? Your gateway system dual/multi- homed across your
LAN/WAN and a provider's (or several providers') air interface(s)? or snpp,
or other?
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Using a lot of text messages, I find that 5-10 of my messages (incomming and
outgoing) are delayed or most likley lost per week (on average). These are
rough numbers and it only counts for the messages I know about becuase the
person on the other end says something to me.

While some of these delays are extensive, they are not out of the ordinary.
However, that is no excuse for service providers.

- Chris
On Wed, Jun 10, 2009 at 11:13 AM, Steve Ryan <auser at mind.net> wrote:

> Isn't unusual? Are you kidding? It's pretty unusual here in the US.
>
> I wouldn't recommend using e-mail to SMS for anything critical but for
> years, at least in my experience, it's been zippy enough.
>
> 12+ hours in some cases for e-mail to SMS though? Come on, that makes it
> totally unusable. You Europeans should demand better service!
>
> Regards,
>
> Steve
>
>
> Martin Hepworth wroteth on 6/10/2009 12:11 AM:
>
> 2009/6/10 Paul Norton <paul at neoverve.com>:
>>
>>> Just got my test message. Took about 2 hours and 10 minutes.
>>>
>>> On Jun 9, 2009, at 2:00 PM, Paul Norton wrote:
>>>
>>> Having issues here in San Diego. Email to SMS, seeing this error in mail
>>>> log.
>>>>
>>>> (connect to atlsmtp.cingularme.net[66.102.165.114]: Connection timed
>>>> out)
>>>>
>>>>
>>>> On Jun 9, 2009, at 6:02 AM, Gabriel Grissett wrote:
>>>>
>>>> Been occurring since around 2:04 am CDT.
>>>>>
>>>>> Called customer service number and got a story about a Media.Net
>>>>> outage in southeast.
>>>>>
>>>>> Message Service Center +14047259015 if that matters.
>>>>>
>>>>> Also replying to SMS received emails from your phone that were already
>>>>> there yields an error message, sorry I do not have that saved.
>>>>>
>>>>> Never get emails sent from gmail never arrive. I assume they suffer a
>>>>> similar fate?
>>>>>
>>>>> --
>>>> Paul Norton
>>>> Systems Administrator
>>>> Neoverve - www.neoverve.com
>>>> Neoverve Blog - http://blog.neoverve.com/
>>>>
>>>> _______________________________________________
>>>> outages mailing list
>>>> outages at outages.org
>>>> https://puck.nether.net/mailman/listinfo/outages
>>>>
>>> --
>>> Paul Norton
>>> Systems Administrator
>>> Neoverve - www.neoverve.com
>>> Neoverve Blog - http://blog.neoverve.com/
>>>
>>> _______________________________________________
>>> outages mailing list
>>> outages at outages.org
>>> https://puck.nether.net/mailman/listinfo/outages
>>>
>>>
>>
>> That sort of delay for SMS text messages isn't unusual - bit like
>> email there's no guarantee of timely delivery with SMS. In Europe
>> delays of this nature aren't uncommon
>>
>>
>>
>> _______________________________________________
> outages mailing list
> outages at outages.org
> https://puck.nether.net/mailman/listinfo/outages
>
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