Our traffic from the northeast to Blackberry SRP servers was being lost in the level3 network. Rerouting over a different isp solved the issue. Unreachable SRP servers are completely disruptive to a blackberry organization.
Tracing route to srp.na.blackberry.net [206.51.26.33] over a maximum of 30 hops:
.
.
.
6 <1 ms <1 ms <1 ms bstnma1wcx011-pos6-0-oc48.wcg.net [65.77.95.182]
7 5 ms 5 ms 5 ms nycmny2wcx3-pos9-0-oc48.wcg.net [64.200.249.49]
8 27 ms 27 ms 27 ms brvwil1wcx3-pos0-0-oc192.wcg.net [64.200.240.253]
9 27 ms 27 ms 27 ms brvwil1wcx2-pos1-0-oc192.wcg.net [64.200.236.77]
10 47 ms 47 ms 47 ms dllstx1wcx2-pos12-0-oc192.wcg.net [64.200.210.42]
11 136 ms 160 ms 225 ms 64.200.249.126
12 53 ms 47 ms 47 ms te-4-1-71.car2.Dallas1.Level3.net [4.68.110.9]
13 * * * Request timed out.
NOTICE: The information contained in this transmission is privileged, confidential, and intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this transmission is strictly prohibited. If you have received this transmission in error, please notify Eze Castle Integration, Inc. by e-mail and destroy the original message and all copies. Thank you.
Tracing route to srp.na.blackberry.net [206.51.26.33] over a maximum of 30 hops:
.
.
.
6 <1 ms <1 ms <1 ms bstnma1wcx011-pos6-0-oc48.wcg.net [65.77.95.182]
7 5 ms 5 ms 5 ms nycmny2wcx3-pos9-0-oc48.wcg.net [64.200.249.49]
8 27 ms 27 ms 27 ms brvwil1wcx3-pos0-0-oc192.wcg.net [64.200.240.253]
9 27 ms 27 ms 27 ms brvwil1wcx2-pos1-0-oc192.wcg.net [64.200.236.77]
10 47 ms 47 ms 47 ms dllstx1wcx2-pos12-0-oc192.wcg.net [64.200.210.42]
11 136 ms 160 ms 225 ms 64.200.249.126
12 53 ms 47 ms 47 ms te-4-1-71.car2.Dallas1.Level3.net [4.68.110.9]
13 * * * Request timed out.
NOTICE: The information contained in this transmission is privileged, confidential, and intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this transmission is strictly prohibited. If you have received this transmission in error, please notify Eze Castle Integration, Inc. by e-mail and destroy the original message and all copies. Thank you.