________________________________________
From: technicalsupport@level3.com [mailto:technicalsupport@level3.com]
Sent: Wednesday, February 13, 2008 12:53 PM
To: helpdesk at bandcon.com; Networking; todd at bandcon.com
Subject: Level(3) Service Affecting Maintenance - GCR#178150 - 36 Hours
Level (3) Communications - Network Change Control (NCC)
***MAINTENANCE ADVISEMENT***
Level(3) Service Affecting Maintenance - GCR#178150 - 36 Hours
This Maintenance is scheduled to occur within 36 hours.
________________________________________
Clarify Case#: 2335210
GCR #: CHG000000178150
Primary Dates: 15 Feb 2008 00:00:00 - 15 Feb 2008 06:00:00 Mountain
Primary Dates GMT: 15 Feb 2008 07:00:00 - 15 Feb 2008 13:00:00
Location of Maintenance: Denver CO, Omaha NE,
Summary Description of Maintenance: Upgrade - Software - ADM
Customer Impact:
Service
Expected Impact
Classification
Duration
Additional Notes
Transport - Unprotected
Outage
SA
1 hour
Level 3 will be performing software upgrades on our transport equipment. Unprotected services will be down up to 1 hour.
Transport - Protected
Switch Hits
PSAH
50 ms
Level 3 will be performing software upgrades on our transport equipment. Protected services may experience switch hits.
CWIE, LLC - - Services Impacted:
Transport :
Circuit ID
Bandwidth
Classification
SNJUCACL-CHCGILDT-00008
10GE
SA
________________________________________
If you have any questions or concerns about this network maintenance notification, please call or email the Service Management Center on the appropriate national toll-free/freephone number or email address below. Additionally, if you wish to modify your contact information for maintenance notification, please communicate those changes to a SMC representative.
US Toll-Free: 877 4Level3
UK: 80800 0927729
Eire: 1 800441053
France: 0800 913180
Germany: 0800 2538353
Belgium: 0800 76216
Netherlands: 0800 0226108
Italy: 0800 0226108
Sweden: 0200 285 581
Spain: 900 938 973
Denmark: 80881479
Estonia: 8000044139
Austria: 0800291594
Poland: 00800 441 2409
Switzerland: 0800 564 151
US International: 1 720 888 0025
EU International: 44 20 7864 4599
EU Support - (24x7) or
Technical Support - (24x7)
Thank you for your cooperation,
Level (3) Communications
Customer Network Operations
PRIVILEGE AND CONFIDENTIALITY NOTICE: The information in this e-mail communication and any attached documents may be privileged, confidential or otherwise protected from disclosure and is intended only for the use of the designated recipient(s). If the reader is neither the intended recipient nor an employee or agent thereof who is responsible for delivering it to the intended recipient, you are hereby notified that any review, dissemination, distribution, copying or other use of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by return e-mail and promptly delete the original electronic e-mail communication and any attached documentation. Receipt by anyone other than the intended recipient is not a waiver of any attorney-client or work-product privilege.
From: technicalsupport@level3.com [mailto:technicalsupport@level3.com]
Sent: Wednesday, February 13, 2008 12:53 PM
To: helpdesk at bandcon.com; Networking; todd at bandcon.com
Subject: Level(3) Service Affecting Maintenance - GCR#178150 - 36 Hours
Level (3) Communications - Network Change Control (NCC)
***MAINTENANCE ADVISEMENT***
Level(3) Service Affecting Maintenance - GCR#178150 - 36 Hours
This Maintenance is scheduled to occur within 36 hours.
________________________________________
Clarify Case#: 2335210
GCR #: CHG000000178150
Primary Dates: 15 Feb 2008 00:00:00 - 15 Feb 2008 06:00:00 Mountain
Primary Dates GMT: 15 Feb 2008 07:00:00 - 15 Feb 2008 13:00:00
Location of Maintenance: Denver CO, Omaha NE,
Summary Description of Maintenance: Upgrade - Software - ADM
Customer Impact:
Service
Expected Impact
Classification
Duration
Additional Notes
Transport - Unprotected
Outage
SA
1 hour
Level 3 will be performing software upgrades on our transport equipment. Unprotected services will be down up to 1 hour.
Transport - Protected
Switch Hits
PSAH
50 ms
Level 3 will be performing software upgrades on our transport equipment. Protected services may experience switch hits.
CWIE, LLC - - Services Impacted:
Transport :
Circuit ID
Bandwidth
Classification
SNJUCACL-CHCGILDT-00008
10GE
SA
________________________________________
If you have any questions or concerns about this network maintenance notification, please call or email the Service Management Center on the appropriate national toll-free/freephone number or email address below. Additionally, if you wish to modify your contact information for maintenance notification, please communicate those changes to a SMC representative.
US Toll-Free: 877 4Level3
UK: 80800 0927729
Eire: 1 800441053
France: 0800 913180
Germany: 0800 2538353
Belgium: 0800 76216
Netherlands: 0800 0226108
Italy: 0800 0226108
Sweden: 0200 285 581
Spain: 900 938 973
Denmark: 80881479
Estonia: 8000044139
Austria: 0800291594
Poland: 00800 441 2409
Switzerland: 0800 564 151
US International: 1 720 888 0025
EU International: 44 20 7864 4599
EU Support - (24x7) or
Technical Support - (24x7)
Thank you for your cooperation,
Level (3) Communications
Customer Network Operations
PRIVILEGE AND CONFIDENTIALITY NOTICE: The information in this e-mail communication and any attached documents may be privileged, confidential or otherwise protected from disclosure and is intended only for the use of the designated recipient(s). If the reader is neither the intended recipient nor an employee or agent thereof who is responsible for delivering it to the intended recipient, you are hereby notified that any review, dissemination, distribution, copying or other use of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by return e-mail and promptly delete the original electronic e-mail communication and any attached documentation. Receipt by anyone other than the intended recipient is not a waiver of any attorney-client or work-product privilege.