Try support@he.net. You can also always try 510-580-4100 which usually gets picked up really quickly.
On Sun, Mar 24, 2024 at 11:59?PM Pascal Masha <pascalmasha@gmail.com> wrote:
> Seems like the good folks at noc@he are no longer responding to emails!! > Is anyone else on the list experiencing this? > > Regards, > Paschal Masha >
In my experience HE noc was always exemplary when it comes to response time.
Kind Regards, Dominik Dobrowolski
W dniu pon., 25.03.2024 o 04:59 Pascal Masha <pascalmasha@gmail.com> napisa?(a):
> Seems like the good folks at noc@he are no longer responding to emails!! > Is anyone else on the list experiencing this? > > Regards, > Paschal Masha >
Someone nice from HE reached out and got sorted. NOC is usually very fast at responding to incidents. Got me worried when this took days without a response!
On Mon, 25 Mar 2024 at 21:35, Dominik Dobrowolski < dobrowolski.domino@gmail.com> wrote:
> In my experience HE noc was always exemplary when it comes to response > time. > > Kind Regards, > Dominik Dobrowolski > > W dniu pon., 25.03.2024 o 04:59 Pascal Masha <pascalmasha@gmail.com> > napisa?(a): > >> Seems like the good folks at noc@he are no longer responding to emails!! >> Is anyone else on the list experiencing this? >> >> Regards, >> Paschal Masha >> >