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I am having a very similar issue with reaching their NOC for Geolocation and TE issues. Getting circular routing between various departments and groups within their organization, and have given up on emailing them now.

Anyone listening from Akamai, please reach out to me as well.

Thanks,

Rob



Robert Mercier | Senior Network Services Lead
RMercier@nextdimensioninc.com
Tel: 1-800-461-0585 ext 421
www.nextdimensioninc.com


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From: NANOG <nanog-bounces+rmercier=nextdimensioninc.com@nanog.org> On Behalf Of Robert Carstens
Sent: November 20, 2020 11:48 AM
To: nanog@nanog.org
Subject: Akamai TE Contacts

Does anyone have a contact for someone at Akamai besides the standard Netsupport and tix emails? Or if anyone from Akamai is on the list, can you please contact me off list?

We are in need of assistance with TE for Akamai sourced traffic since standard methods are not doable with their CDN. Their NOG presentations usually say to contact them if you need assistance with adjusting traffic flows, but I cannot get a response. We have been contacting them for over a month now with no acknowledgement.

Robert