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As far as I know, the original called party is maintained when the call is sent to Unity. If the original called party does not have a voicemail box, then the rules are applied, likely the opening greeting is played. Not the best, but not sure if there is any way around it. Our old system had the smarts such that the phone would line B would continue to ring if line A had no voicemail.

I would be interested in hearing comments from others if they have found a work around or alternatives.
----- Original Message -----
From: Voll, Scott
To: cisco-voip@puck.nether.net
Sent: Wednesday, July 07, 2004 12:24 PM
Subject: [cisco-voip] V-mail(UM)


I'm not sure if this can happen, but this is what the end user is
telling me.

When Phone A is forwarded to phone B. (same CM and UNITY cluster) is it
possible that if phone B doesn't answer it that it will go to phone A's
(UM)V-Mail? If so, can I change that?

TIA

Scott


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Scott,

Yes, this is possible. The call is always forwarded to the original phone's
voicemail. If you want to change it so that it will route to phone B's
voicemail instead, what we do here is instead of using the Voice Mail
checkbox under "Call Forward & Pickup Settings", enter in the Voicemail
profiles Pilot Point in the "Destination" box and configure a CSS that can
route to voicemail. This should work.

Jesse

-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Voll, Scott
Sent: Wednesday, July 07, 2004 9:24 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] V-mail(UM)

I'm not sure if this can happen, but this is what the end user is telling
me.

When Phone A is forwarded to phone B. (same CM and UNITY cluster) is it
possible that if phone B doesn't answer it that it will go to phone A's
(UM)V-Mail? If so, can I change that?

TIA

Scott


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cisco-voip@puck.nether.net
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Just tested this - the results are the same whether you check off voicemail or fill in the destination with the pilot number.

It's always the original called party's voicemail box that answers.
----- Original Message -----
From: J A Pine
To: 'Voll, Scott' ; cisco-voip@puck.nether.net
Sent: Wednesday, July 07, 2004 12:45 PM
Subject: RE: [cisco-voip] V-mail(UM)


Scott,

Yes, this is possible. The call is always forwarded to the original phone's
voicemail. If you want to change it so that it will route to phone B's
voicemail instead, what we do here is instead of using the Voice Mail
checkbox under "Call Forward & Pickup Settings", enter in the Voicemail
profiles Pilot Point in the "Destination" box and configure a CSS that can
route to voicemail. This should work.

Jesse

-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Voll, Scott
Sent: Wednesday, July 07, 2004 9:24 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] V-mail(UM)

I'm not sure if this can happen, but this is what the end user is telling
me.

When Phone A is forwarded to phone B. (same CM and UNITY cluster) is it
possible that if phone B doesn't answer it that it will go to phone A's
(UM)V-Mail? If so, can I change that?

TIA

Scott


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cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip


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Ok, another method you can try is creating a voicemail direct dial
configuration. Check out this link:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186
a00800dea82.shtml

I set it up here so that if you dial a *XXXX it routes directly to the DN
specified. In the destination, specify the *XXXX box you want it to route
to. Just tried it and it works perfectly.

Jesse

_____

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Wednesday, July 07, 2004 9:55 AM
To: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] V-mail(UM)


Just tested this - the results are the same whether you check off voicemail
or fill in the destination with the pilot number.

It's always the original called party's voicemail box that answers.

----- Original Message -----
From: J A Pine <mailto:versatile@direct-support.com>
To: 'Voll, Scott' <mailto:Scott.Voll@wesd.org> ; cisco-voip@puck.nether.net

Sent: Wednesday, July 07, 2004 12:45 PM
Subject: RE: [cisco-voip] V-mail(UM)

Scott,

Yes, this is possible. The call is always forwarded to the original phone's
voicemail. If you want to change it so that it will route to phone B's
voicemail instead, what we do here is instead of using the Voice Mail
checkbox under "Call Forward & Pickup Settings", enter in the Voicemail
profiles Pilot Point in the "Destination" box and configure a CSS that can
route to voicemail. This should work.

Jesse

-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Voll, Scott
Sent: Wednesday, July 07, 2004 9:24 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] V-mail(UM)

I'm not sure if this can happen, but this is what the end user is telling
me.

When Phone A is forwarded to phone B. (same CM and UNITY cluster) is it
possible that if phone B doesn't answer it that it will go to phone A's
(UM)V-Mail? If so, can I change that?

TIA

Scott


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cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip


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I think there are always workarounds for one-offs, in this case if line A and line B were static, you could get it to work. However, with dynamics, things sort of break.

----- Original Message -----
From: Greg Ayoub
To: cisco-voip@puck.nether.net
Sent: Wednesday, July 07, 2004 2:19 PM
Subject: Re: [cisco-voip] V-mail(UM)


To forward to voicemail for user B, place user B's extension into Call Forward & Pickup Settings, preceeded by a *. For example, if voicemail B's extionsion is 1234, forward to *1234. This should ring directly to caller B's voicemail.

----- Original Message -----
From: Lelio Fulgenzi
To: cisco-voip@puck.nether.net
Sent: Wednesday, July 07, 2004 11:55 AM
Subject: Re: [cisco-voip] V-mail(UM)


Just tested this - the results are the same whether you check off voicemail or fill in the destination with the pilot number.

It's always the original called party's voicemail box that answers.
----- Original Message -----
From: J A Pine
To: 'Voll, Scott' ; cisco-voip@puck.nether.net
Sent: Wednesday, July 07, 2004 12:45 PM
Subject: RE: [cisco-voip] V-mail(UM)


Scott,

Yes, this is possible. The call is always forwarded to the original phone's
voicemail. If you want to change it so that it will route to phone B's
voicemail instead, what we do here is instead of using the Voice Mail
checkbox under "Call Forward & Pickup Settings", enter in the Voicemail
profiles Pilot Point in the "Destination" box and configure a CSS that can
route to voicemail. This should work.

Jesse

-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Voll, Scott
Sent: Wednesday, July 07, 2004 9:24 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] V-mail(UM)

I'm not sure if this can happen, but this is what the end user is telling
me.

When Phone A is forwarded to phone B. (same CM and UNITY cluster) is it
possible that if phone B doesn't answer it that it will go to phone A's
(UM)V-Mail? If so, can I change that?

TIA

Scott


_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip


_______________________________________________
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cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip



----------------------------------------------------------------------------


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------------------------------------------------------------------------------


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https://puck.nether.net/mailman/listinfo/cisco-voip

To forward to voicemail for user B, place user B's extension into Call Forward & Pickup Settings, preceeded by a *. For example, if voicemail B's extionsion is 1234, forward to *1234. This should ring directly to caller B's voicemail.

----- Original Message -----
From: Lelio Fulgenzi
To: cisco-voip@puck.nether.net
Sent: Wednesday, July 07, 2004 11:55 AM
Subject: Re: [cisco-voip] V-mail(UM)


Just tested this - the results are the same whether you check off voicemail or fill in the destination with the pilot number.

It's always the original called party's voicemail box that answers.
----- Original Message -----
From: J A Pine
To: 'Voll, Scott' ; cisco-voip@puck.nether.net
Sent: Wednesday, July 07, 2004 12:45 PM
Subject: RE: [cisco-voip] V-mail(UM)


Scott,

Yes, this is possible. The call is always forwarded to the original phone's
voicemail. If you want to change it so that it will route to phone B's
voicemail instead, what we do here is instead of using the Voice Mail
checkbox under "Call Forward & Pickup Settings", enter in the Voicemail
profiles Pilot Point in the "Destination" box and configure a CSS that can
route to voicemail. This should work.

Jesse

-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Voll, Scott
Sent: Wednesday, July 07, 2004 9:24 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] V-mail(UM)

I'm not sure if this can happen, but this is what the end user is telling
me.

When Phone A is forwarded to phone B. (same CM and UNITY cluster) is it
possible that if phone B doesn't answer it that it will go to phone A's
(UM)V-Mail? If so, can I change that?

TIA

Scott


_______________________________________________
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cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip


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cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip



------------------------------------------------------------------------------


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There is a global setting that controls this if this function is not desired system-wide. I only have access to a 4.0 system at the moment, so here's what I see there.

Go to Service/Service Parameters. Select a server then pick the CallManager service. In a "Clusterwide Parameters - Feature - Forward" section, there should be something labeled "Retain Forward Information" or something similar. If this is turned off, once a call has bounced, the original called information is "forgotten" on each hop. This does not apply to voice mail ports.

Do keep in mind, this is a global setting.

________________________________

From: cisco-voip-bounces@puck.nether.net on behalf of Voll, Scott
Sent: Wed 7/7/2004 11:24 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] V-mail(UM)



I'm not sure if this can happen, but this is what the end user is
telling me.

When Phone A is forwarded to phone B. (same CM and UNITY cluster) is it
possible that if phone B doesn't answer it that it will go to phone A's
(UM)V-Mail? If so, can I change that?

TIA

Scott


_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Thanks Phil. I remember seeing that, here is the description for 3.3(3)sr4a:
This parameter indicates whether forwarding information needs to be displayed to the called party after the party goes offhook. Set parameter to true for displaying forward information. This is a required field. Default: false.
You're right - it doesn't affect voicemail, just the display on the phones.

----- Original Message -----
From: Walenta, Phil
To: Voll, Scott ; cisco-voip@puck.nether.net
Sent: Wednesday, July 07, 2004 2:57 PM
Subject: RE: [cisco-voip] V-mail(UM)


There is a global setting that controls this if this function is not desired system-wide. I only have access to a 4.0 system at the moment, so here's what I see there.

Go to Service/Service Parameters. Select a server then pick the CallManager service. In a "Clusterwide Parameters - Feature - Forward" section, there should be something labeled "Retain Forward Information" or something similar. If this is turned off, once a call has bounced, the original called information is "forgotten" on each hop. This does not apply to voice mail ports.

Do keep in mind, this is a global setting.

________________________________

From: cisco-voip-bounces@puck.nether.net on behalf of Voll, Scott
Sent: Wed 7/7/2004 11:24 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] V-mail(UM)



I'm not sure if this can happen, but this is what the end user is
telling me.

When Phone A is forwarded to phone B. (same CM and UNITY cluster) is it
possible that if phone B doesn't answer it that it will go to phone A's
(UM)V-Mail? If so, can I change that?

TIA

Scott


_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip



_______________________________________________
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