Mailing List Archive

Consider a SIP deployment using www.asteriskpbx.org as a soft
pbx replacement.

You should be able to set up a h.323 or SIP trunk btw asterisk
and your CM deployment without too many problems..

- jared

On Mon, Jun 28, 2004 at 10:51:17AM -0700, Voll, Scott wrote:
> Situation: Have small department with three phones. Each person has a
> DID as there primary line on each 7940. The second line is a shared
> main DID number (published in the phone book).
>
> Problem: Since it's a shared line if one person answers the call on it,
> they take control over the whole line and the other two users can't
> answer the following calls.
>
> Solutions:
> 1. Hunt group - no good. It will ring each phone until some ones
> available or go to personal v-mail rather then main DID v-mail.
> 2. CRS (IPCC Express) - no good. Licenses are too expensive for a 5
> person department.
> 3. ???? any other options?
>
> Old PBX system had what was called Boss Groups. Phones were setup in a
> Boss group. The main number rang all phones in the boss group then
> whoever answered it only had control over that call. The next call
> would ring all phones in the boss group except the phone that was still
> in a call. Next person answered it. So on and so on. I need something
> like that. Does any CM version support something like this?
>
> Thanks
>
> Scott
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

--
Jared Mauch | pgp key available via finger from jared@puck.nether.net
clue++; | http://puck.nether.net/~jared/ My statements are only mine.

CallManager 4.0 supports having a shared line take multiple calls.

________________________________

From: cisco-voip-bounces@puck.nether.net on behalf of Voll, Scott
Sent: Mon 6/28/2004 12:51 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Shared line



Situation: Have small department with three phones. Each person has a
DID as there primary line on each 7940. The second line is a shared
main DID number (published in the phone book).

Problem: Since it's a shared line if one person answers the call on it,
they take control over the whole line and the other two users can't
answer the following calls.

Solutions:
1. Hunt group - no good. It will ring each phone until some ones
available or go to personal v-mail rather then main DID v-mail.
2. CRS (IPCC Express) - no good. Licenses are too expensive for a 5
person department.
3. ???? any other options?

Old PBX system had what was called Boss Groups. Phones were setup in a
Boss group. The main number rang all phones in the boss group then
whoever answered it only had control over that call. The next call
would ring all phones in the boss group except the phone that was still
in a call. Next person answered it. So on and so on. I need something
like that. Does any CM version support something like this?

Thanks

Scott


_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

So in 4.0 -- 3 different phones can take three different calls, one on
each phone? What is this feature called?

-----Original Message-----
From: Walenta, Phil [mailto:philip.walenta@berbee.com]
Sent: Monday, June 28, 2004 11:15 AM
To: Voll, Scott; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Shared line

CallManager 4.0 supports having a shared line take multiple calls.

________________________________

From: cisco-voip-bounces@puck.nether.net on behalf of Voll, Scott
Sent: Mon 6/28/2004 12:51 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Shared line



Situation: Have small department with three phones. Each person has a
DID as there primary line on each 7940. The second line is a shared
main DID number (published in the phone book).

Problem: Since it's a shared line if one person answers the call on it,
they take control over the whole line and the other two users can't
answer the following calls.

Solutions:
1. Hunt group - no good. It will ring each phone until some ones
available or go to personal v-mail rather then main DID v-mail.
2. CRS (IPCC Express) - no good. Licenses are too expensive for a 5
person department.
3. ???? any other options?

Old PBX system had what was called Boss Groups. Phones were setup in a
Boss group. The main number rang all phones in the boss group then
whoever answered it only had control over that call. The next call
would ring all phones in the boss group except the phone that was still
in a call. Next person answered it. So on and so on. I need something
like that. Does any CM version support something like this?

Thanks

Scott


_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

1. AC Huntgroup should actually work. Configure AC to route to specific
directory numbers, not by user+line number. then configure each line to
CFNA back to the pilot point. Use "longest idle" routing order.

2. ICD with ipphone agent.

3. CM 4.0 has line groups where you can use the "broadcast" algorightm.
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_admini
stration_guide_chapter09186a00801ecf7c.html#30574

/Wes



> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net]On Behalf Of Voll, Scott
> Sent: Monday, June 28, 2004 1:51 PM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] Shared line
>
>
> Situation: Have small department with three phones. Each person has a
> DID as there primary line on each 7940. The second line is a shared
> main DID number (published in the phone book).
>
> Problem: Since it's a shared line if one person answers the call on it,
> they take control over the whole line and the other two users can't
> answer the following calls.
>
> Solutions:
> 1. Hunt group - no good. It will ring each phone until some ones
> available or go to personal v-mail rather then main DID v-mail.
> 2. CRS (IPCC Express) - no good. Licenses are too expensive for a 5
> person department.
> 3. ???? any other options?
>
> Old PBX system had what was called Boss Groups. Phones were setup in a
> Boss group. The main number rang all phones in the boss group then
> whoever answered it only had control over that call. The next call
> would ring all phones in the boss group except the phone that was still
> in a call. Next person answered it. So on and so on. I need something
> like that. Does any CM version support something like this?
>
> Thanks
>
> Scott
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

What I've found in the past is that you have to define very clearly what you want to happen, and then work from there. Rather than using the features and trying to make them fit. It would be great to have everyone able to pick up the shared line, or have it work - but in my opinion, it's a shared line, while it's being used, not sure how (or even if I would want) it to work as an independant line.

From what I hear, here's my take on how I would make things work

Set 1: Line 1 (personal)
Set 1: Line 2 (DID proxy)

Set 2: Line 1 (personal)
Set 2: Line 2 (DID proxy)

Set 3: Line 1 (personal)
Set 3: Line 2 (DID proxy)

The DID would be a translation or CTI routepoint which is forwarded to Set1:Line2, and each proxy line would be FWD busy and FWD N/A to the next available DID proxy line. Call waiting would be turned off on those proxy lines. Set3Line3 could be FWD busy and n/a to set1:Line1 or to voicemail.

To make things work a little better, giving people the option to forward lines, move the proxy lines as the first line and the personal line as the second. This gives people the option to forward the proxy line immediately to the next in line.

What you don't get with this is even distribution, but you could use a hunt group for that easily enough.

Granted, it may not solve everything, but it should do pretty good.






----- Original Message -----
From: Voll, Scott
To: cisco-voip@puck.nether.net
Sent: Monday, June 28, 2004 1:51 PM
Subject: [cisco-voip] Shared line


Situation: Have small department with three phones. Each person has a
DID as there primary line on each 7940. The second line is a shared
main DID number (published in the phone book).

Problem: Since it's a shared line if one person answers the call on it,
they take control over the whole line and the other two users can't
answer the following calls.

Solutions:
1. Hunt group - no good. It will ring each phone until some ones
available or go to personal v-mail rather then main DID v-mail.
2. CRS (IPCC Express) - no good. Licenses are too expensive for a 5
person department.
3. ???? any other options?

Old PBX system had what was called Boss Groups. Phones were setup in a
Boss group. The main number rang all phones in the boss group then
whoever answered it only had control over that call. The next call
would ring all phones in the boss group except the phone that was still
in a call. Next person answered it. So on and so on. I need something
like that. Does any CM version support something like this?

Thanks

Scott


_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip