Good Morning List-
I know that there are people out there that have there call ques and
agents updated real-time on there 7940/60s. Is there anyone willing to
show me how to do that?
Basically, what I want to see on my IP Phone is:
Que 1 --> Total waiting
Que 1 --> Agents logged in (would be nice to see which agents are logged
in)
Que 2 --> Total Waiting
Que 2 --> Agents logged in (would be nice to see which agents are logged
in)
Thanks
Scott Voll
Network Analyst, CCNA
Willamette ESD
IP Phone: (503) 385-4571
scott.voll@wesd.org <mailto:scott.voll@wesd.org>
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This E-Mail and any attachments transmitted with it are property of
Willamette ESD and/or its affiliates, are confidential, and are intended
solely for the use of the individual or entity to which this E-Mail is
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have reason to believe that you have received this E-Mail in error,
please notify me at scott.voll@wesd.org and delete this E-Mail and any
attachments. Any other use, retention, forwarding, printing, or copying
of this E-Mail is strictly prohibited.
I know that there are people out there that have there call ques and
agents updated real-time on there 7940/60s. Is there anyone willing to
show me how to do that?
Basically, what I want to see on my IP Phone is:
Que 1 --> Total waiting
Que 1 --> Agents logged in (would be nice to see which agents are logged
in)
Que 2 --> Total Waiting
Que 2 --> Agents logged in (would be nice to see which agents are logged
in)
Thanks
Scott Voll
Network Analyst, CCNA
Willamette ESD
IP Phone: (503) 385-4571
scott.voll@wesd.org <mailto:scott.voll@wesd.org>
Confidential
This E-Mail and any attachments transmitted with it are property of
Willamette ESD and/or its affiliates, are confidential, and are intended
solely for the use of the individual or entity to which this E-Mail is
addressed. If you are not one of the named recipient(s) or otherwise
have reason to believe that you have received this E-Mail in error,
please notify me at scott.voll@wesd.org and delete this E-Mail and any
attachments. Any other use, retention, forwarding, printing, or copying
of this E-Mail is strictly prohibited.