Mailing List Archive

Scott,

We have Supervisor Desktop installed on a few Floor Manager stations so they
can view stats. They can also monitor agents, send text messeges to agents,
and barge in on calls. Do you have licenses for Supervisor Desktop?

Jesse

-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Voll, Scott
Sent: Wednesday, June 02, 2004 10:26 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] IPCC options

OK. I have IPCC working all nice; Calls coming in, and taken by agents.

Now the agents and supervisors want a real time look at how many people are
in the que, and how many agents are logged in. It would also be nice to
know which agents are logged in and maybe even the phone numbers of the
people in the que. BUT I don't want to get them access to the IPCC server.
Or at the very least, access to changing anything. What is everyone else
doing? How do I export that information in the Real time reporting to
another web server to make it accessible to everyone?
Or better yet place the info on the phones via xml?

Thanks In Advance.

Scott


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