Mailing List Archive: Cisco TCL/IVR question regarding pressing the # key after entering 10 digit pin number

Cisco TCL/IVR question regarding pressing the # key after entering 10 digit pin number

Apr 13, 2004, 11:12 PM

Post #1 of 3 (1125 views)

Hi All,
We currently have to wait about 8 to 10 seconds in delay after entering the
pin number on our prepaid platform. We're using Cisco IVR and TCL script.
If we press the # key right after entering the 10 digit pin code, then there
is no delay at all. How can we make our system recognize the 10 digit pin
code without pressing the # key and how do we avoid that 8 to 10 seconds
delay? Thanks for any help.

Please always call my cell first.

Cheers,

Frank Kim
Loud Packet, Inc. / TelePacket, Inc.
27455 Tierra Alta Way, Suite A.
Temecula, CA 92590
Main: 714-263-9000
Direct: 714-263-9099
Mobile: 909-757-5119
Fax: 909-494-4425
Email: frank@loudpacket.com
frank@telepacket.com
Web: http://www.loudpacket.com
http://www.telepacket.com

***Free 5mbps tier 1 internet bandwidth at One Wilshire, Los Angeles***
http://www.telepacket.com/docs/Free_Internet.doc

Cisco TCL/IVR question regarding pressing the # key after entering 10 digit pin number [ In reply to ]

frank at loudpacket

Apr 13, 2004, 1:10 AM

Post #2 of 3 (1083 views)

Permalink

Re: Cisco TCL/IVR question regarding pressing the # key after entering 10 digit pin number [ In reply to ]

teodor at egvrn

Apr 13, 2004, 11:34 PM

Post #3 of 3 (1089 views)

Permalink

I think the command was "set delay".

On Wednesday 14 April 2004 09:12, Frank Kim wrote:
> Hi All,
> We currently have to wait about 8 to 10 seconds in delay after entering the
> pin number on our prepaid platform. We're using Cisco IVR and TCL script.
> If we press the # key right after entering the 10 digit pin code, then
> there is no delay at all. How can we make our system recognize the 10
> digit pin code without pressing the # key and how do we avoid that 8 to 10
> seconds delay? Thanks for any help.
>
>
>
> Please always call my cell first.
>
>
> Cheers,
>
> Frank Kim
> Loud Packet, Inc. / TelePacket, Inc.
> 27455 Tierra Alta Way, Suite A.
> Temecula, CA 92590
> Main: 714-263-9000
> Direct: 714-263-9099
> Mobile: 909-757-5119
> Fax: 909-494-4425
> Email: frank@loudpacket.com
> frank@telepacket.com
> Web: http://www.loudpacket.com
> http://www.telepacket.com
>
> ***Free 5mbps tier 1 internet bandwidth at One Wilshire, Los Angeles***
> http://www.telepacket.com/docs/Free_Internet.doc

--
Best regards,

Teodor Georgiev
Information Services Plc.
Tel : +359 2 96562008
Mobile: +359 887 508989