Weird problem from the receptionist.
She is getting some calls routed straight to v-mail.
Background: she has a 6 line 7960 setup to forward line 1 to line 2,
line 2 to line 3, etc. etc. all lines forward to the next on busy until
the last one forwards to v-mail. All forward to v-mail if not answered.
Unity is set to ring extension of transfer.
If I were going to take a guess, I would say that maybe two calls are
coming in at the same time and somehow get routed to v-mail rather then
routing to the phone.
Has anyone seen this before. CM is 3.3.3. I'm not seeing any bugs, but
maybe I'm not looking in the right place.
Scott Voll
Network Analyst, CCNA
Willamette ESD
She is getting some calls routed straight to v-mail.
Background: she has a 6 line 7960 setup to forward line 1 to line 2,
line 2 to line 3, etc. etc. all lines forward to the next on busy until
the last one forwards to v-mail. All forward to v-mail if not answered.
Unity is set to ring extension of transfer.
If I were going to take a guess, I would say that maybe two calls are
coming in at the same time and somehow get routed to v-mail rather then
routing to the phone.
Has anyone seen this before. CM is 3.3.3. I'm not seeing any bugs, but
maybe I'm not looking in the right place.
Scott Voll
Network Analyst, CCNA
Willamette ESD