Mailing List Archive: Calltracker problem

I have one AS 5400 for VOIP traffic. I did configure the calltracker,
because I wanted to obtain the call informations for to accomplish the
statistical reports.
Look it that is the configuration for calltracker:
!
calltracker enable
calltracker call-record verbose
spe call-record modem quiet
!

When type
sh call calltracker active I obtain:

Jun 16 11:28:12.514: %CALLTRKR-6-CALL_RECORD:
ct_hndl=236675,service=None, origin=Answer,
category=Modem, DS0 slot/port/ds1/chan=-1/-1/-1/-1,
called=393478999362,calling=233709172,
resource slot/port=(n/a)/(n/a),userid=(n/a), ip=0.0.0.0, mask=0.0.0.0,
account id=0,
setup=06/16/2003 11:26:55, conn=0.00, phys=0.00,
service=0.00,authen=0.00, init-rx/tx b-rate=0/0,
rx/tx chars=0/0, time=10.05, disc subsys=ISDN, disc code=0x66, disc
text=Recovery on timer expiry

The question is, if know somebody what means the values -1/-1/-1/-1 for
DS0 and
why not obtain the real ip address for the calls arrived in my gateway
from Internet?

How can I remediate this issue?

thank you.

Eugen

Hi, Eugen
seems that you are hitting ddts CSCds68856, please look at IOS version
which you curently use, to be fully sure that it in the list of affected
versions

=====================================
CSCds68856 Bug Details
Headline: wrong channel displayed by calltracker
Product: allModel
Component: call-mgmtDuplicate of
Severity: 3
Status: Resolved
First Found-in Version: 12.1(4.4)T03
First Fixed-in Version: 12.2(0.1), 12.2(0.4), 12.2(0.3)T, 12.2(0.5)T,
12.2(0.7)PI01, 12.2(0.18)S, 12.2(3.4)PB, 12.2(2)B Version help
Release Notes:

On a AS5x00 running 12.1(5)T, "sh call callt act" shows the DS0 number
incorrectly. "sh users" however displays the correct channel numbers.
There is no work around.
======================================

About "ip address" issue I think that calltracker is designed more to
l2tp/ppp/... enviroment, on CCO I don`t find any doc, which point that
at voice call it shoud show ip address of remote gw. As workaround you
may try to use Router# show call active voice brief command, which show
you remote gw ip adress

Best regards,
Sergey

-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Eugen Pantica
Sent: Monday, June 16, 2003 1:10 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Calltracker problem

I have one AS 5400 for VOIP traffic. I did configure the calltracker,
because I wanted to obtain the call informations for to accomplish the
statistical reports.
Look it that is the configuration for calltracker:
!
calltracker enable
calltracker call-record verbose
spe call-record modem quiet
!

When type
sh call calltracker active I obtain:

Jun 16 11:28:12.514: %CALLTRKR-6-CALL_RECORD:
ct_hndl=236675,service=None, origin=Answer,
category=Modem, DS0 slot/port/ds1/chan=-1/-1/-1/-1,
called=393478999362,calling=233709172,
resource slot/port=(n/a)/(n/a),userid=(n/a), ip=0.0.0.0, mask=0.0.0.0,
account id=0,
setup=06/16/2003 11:26:55, conn=0.00, phys=0.00,
service=0.00,authen=0.00, init-rx/tx b-rate=0/0,
rx/tx chars=0/0, time=10.05, disc subsys=ISDN, disc code=0x66, disc
text=Recovery on timer expiry

The question is, if know somebody what means the values -1/-1/-1/-1 for
DS0 and
why not obtain the real ip address for the calls arrived in my gateway
from Internet?

How can I remediate this issue?

thank you.

Eugen