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I was stuck on using JRE 1.7 because of the historical reliance by Cisco on that specific version. After installing JRE 1.8, adding the security exception in Java, and restoring security prompts in Java, I was able to reconnect to CCX 12.5 using the RTR utility you’re asking about. The specific JRE version I’ve been using is 1.8.0_291.



> On Nov 18, 2021, at 12:58 PM, Johnson, Tim <johns10t@cmich.edu> wrote:
>
> Is anyone using UCCX 12.5 SU1 ES01, and able to use the Real Time Reporting Tool (not RTMT)? I find it to be handy in troubleshooting on rare occasions, but as soon as I upgraded to 12.5 from 12.0 back in August, it stopped working for me on multiple clients. It launches, but whenever you attempt to open any of the reports it just hangs with a Windows spinning wheel. Once or twice, I’ve been able to load one report after I launch the tool but it will stop working if I try to look at a different report.
>
> I opened a TAC case a little while ago but the engineer took me down all sorts of rabbit holes. I had completely reinstalled Java and it ended up loading but then stopped working again within a day after. I didn’t have the time or patience then to continue with TAC.
>
> Tim Johnson
> Voice & Video Engineer
> Central Michigan University
> Call me: +19897744406 <tel:+19897744406>
> Video Call me: johns10t@cmich.edu <sip:johns10t@cmich.edu>
> Fax me: +19897795900
> Meet me: http://cmich.webex.com/meet/johns10t <http://cmich.webex.com/meet/johns10t>
>
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After some trial and error, I was able to find that it was having an issue with temp files in Java. After deleting them, the reports would load properly. Ended up just disabling the option to keep temp files.

From: Bill Talley <btalley@gmail.com>
Sent: Thursday, November 18, 2021 3:05 PM
To: Johnson, Tim <johns10t@cmich.edu>
Cc: cisco-voip@puck.nether.net
Subject: [External] Re: [cisco-voip] UCCX 12.5 Real Time Reporting Tool

I was stuck on using JRE 1.7 because of the historical reliance by Cisco on that specific version. After installing JRE 1.8, adding the security exception in Java, and restoring security prompts in Java, I was able to reconnect to CCX 12.5 using the RTR utility you’re asking about. The specific JRE version I’ve been using is 1.8.0_291.




On Nov 18, 2021, at 12:58 PM, Johnson, Tim <johns10t@cmich.edu<mailto:johns10t@cmich.edu>> wrote:

Is anyone using UCCX 12.5 SU1 ES01, and able to use the Real Time Reporting Tool (not RTMT)? I find it to be handy in troubleshooting on rare occasions, but as soon as I upgraded to 12.5 from 12.0 back in August, it stopped working for me on multiple clients. It launches, but whenever you attempt to open any of the reports it just hangs with a Windows spinning wheel. Once or twice, I’ve been able to load one report after I launch the tool but it will stop working if I try to look at a different report.

I opened a TAC case a little while ago but the engineer took me down all sorts of rabbit holes. I had completely reinstalled Java and it ended up loading but then stopped working again within a day after. I didn’t have the time or patience then to continue with TAC.

Tim Johnson
Voice & Video Engineer
Central Michigan University
Call me: +19897744406<tel:+19897744406>
Video Call me: johns10t@cmich.edu<sip:johns10t@cmich.edu>
Fax me: +19897795900
Meet me: http://cmich.webex.com/meet/johns10t

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