What are others doing with new agents in UCCx. do you have a solution with
new employees and training where the new user can listen in on more
seasoned agents? and then a way for trainers to be able to listen in on
the new agent and provide feedback / info? Silent monitoring / whisper?
TIA
Scott
new employees and training where the new user can listen in on more
seasoned agents? and then a way for trainers to be able to listen in on
the new agent and provide feedback / info? Silent monitoring / whisper?
TIA
Scott