Mailing List Archive

Let's take you way back...

https://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_1/ccmfeat/fsbarge.html#wp1068050


I did just try this with 1 physical phone and 1 Jabber CSF and it worked
for me on CUCM 11.5(1). YMMV.

On Thu, Nov 21, 2019 at 8:36 AM Lelio Fulgenzi <lelio@uoguelph.ca> wrote:

>
> So… Jabber on my screen. I have multi-line. The second line is a shared
> line among my team. Someone picks up an incoming call on the second line.
> They place the call on hold and it pops up on my screen.
>
> I need to do some in-depth research, but I can’t seem to find anything in
> the parameters guide or the phone/DN configuration pages. Is there a
> enterprise or service parameter?
>
> It’s not going to go over well if we can’t change this. ?
>
>
> ---
> Lelio Fulgenzi, B.A. | Senior Analyst
> Computing and Communications Services | University of Guelph
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
> 519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>
>
> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram,
> Twitter and Facebook
>
> [University of Guelph Cornerstone with Improve Life tagline]
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

Omg. I _knew_ it had something to do with the barge. Grrrrrr.

Will look into it… thx!


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Anthony Holloway <avholloway+cisco-voip@gmail.com>
Sent: Thursday, November 21, 2019 10:11 AM
To: Lelio Fulgenzi <lelio@uoguelph.ca>
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] shared line calls pop up on other people's Jabber when placed on hold

Let's take you way back...

https://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_1/ccmfeat/fsbarge.html#wp1068050

I did just try this with 1 physical phone and 1 Jabber CSF and it worked for me on CUCM 11.5(1). YMMV.

On Thu, Nov 21, 2019 at 8:36 AM Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>> wrote:

So… Jabber on my screen. I have multi-line. The second line is a shared line among my team. Someone picks up an incoming call on the second line. They place the call on hold and it pops up on my screen.

I need to do some in-depth research, but I can’t seem to find anything in the parameters guide or the phone/DN configuration pages. Is there a enterprise or service parameter?

It’s not going to go over well if we can’t change this. ?


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca><mailto:lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs><http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

Technically it's privacy + privacy on hold, but it is in the barge section
of the guide.

On Thu, Nov 21, 2019 at 10:28 AM Lelio Fulgenzi <lelio@uoguelph.ca> wrote:

> Omg. I _*knew*_ it had something to do with the barge. Grrrrrr.
>
>
>
> Will look into it… thx!
>
>
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | lelio@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* Anthony Holloway <avholloway+cisco-voip@gmail.com>
> *Sent:* Thursday, November 21, 2019 10:11 AM
> *To:* Lelio Fulgenzi <lelio@uoguelph.ca>
> *Cc:* voyp list, cisco-voip (cisco-voip@puck.nether.net) <
> cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] shared line calls pop up on other people's
> Jabber when placed on hold
>
>
>
> Let's take you way back...
>
>
>
>
> https://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_1/ccmfeat/fsbarge.html#wp1068050
>
>
>
>
> I did just try this with 1 physical phone and 1 Jabber CSF and it worked
> for me on CUCM 11.5(1). YMMV.
>
>
>
> On Thu, Nov 21, 2019 at 8:36 AM Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
>
>
> So… Jabber on my screen. I have multi-line. The second line is a shared
> line among my team. Someone picks up an incoming call on the second line.
> They place the call on hold and it pops up on my screen.
>
> I need to do some in-depth research, but I can’t seem to find anything in
> the parameters guide or the phone/DN configuration pages. Is there a
> enterprise or service parameter?
>
> It’s not going to go over well if we can’t change this. ?
>
>
> ---
> Lelio Fulgenzi, B.A. | Senior Analyst
> Computing and Communications Services | University of Guelph
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
> 519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>
>
> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram,
> Twitter and Facebook
>
> [University of Guelph Cornerstone with Improve Life tagline]
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

Ok. Still haven’t looked into this, but from what I recall, “fixing” this would prevent me from picking up the call when placed on hold.

I was hoping for more of a Jabber setting that would prevent the pop up in your face when someone else placed the call on hold.

Hmmmm, but then how would I pick it up from Jabber?

Ugh.

-sent from mobile device-

Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<x-apple-data-detectors://1/0>
519-824-4120 Ext. 56354<tel:519-824-4120;56354> | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

On Nov 21, 2019, at 11:46 AM, Anthony Holloway <avholloway+cisco-voip@gmail.com<mailto:avholloway+cisco-voip@gmail.com>> wrote:

Technically it's privacy + privacy on hold, but it is in the barge section of the guide.

On Thu, Nov 21, 2019 at 10:28 AM Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>> wrote:
Omg. I _knew_ it had something to do with the barge. Grrrrrr.

Will look into it… thx!


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: Anthony Holloway <avholloway+cisco-voip@gmail.com<mailto:avholloway%2Bcisco-voip@gmail.com>>
Sent: Thursday, November 21, 2019 10:11 AM
To: Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] shared line calls pop up on other people's Jabber when placed on hold

Let's take you way back...

https://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_1/ccmfeat/fsbarge.html#wp1068050

I did just try this with 1 physical phone and 1 Jabber CSF and it worked for me on CUCM 11.5(1). YMMV.

On Thu, Nov 21, 2019 at 8:36 AM Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>> wrote:

So… Jabber on my screen. I have multi-line. The second line is a shared line among my team. Someone picks up an incoming call on the second line. They place the call on hold and it pops up on my screen.

I need to do some in-depth research, but I can’t seem to find anything in the parameters guide or the phone/DN configuration pages. Is there a enterprise or service parameter?

It’s not going to go over well if we can’t change this. ?


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca><mailto:lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs><http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

So... broadcast hunt group then?

On Thu, Nov 21, 2019, 9:18 PM Lelio Fulgenzi <lelio@uoguelph.ca> wrote:

>
> Ok. Still haven’t looked into this, but from what I recall, “fixing” this
> would prevent me from picking up the call when placed on hold.
>
> I was hoping for more of a Jabber setting that would prevent the pop up in
> your face when someone else placed the call on hold.
>
> Hmmmm, but then how would I pick it up from Jabber?
>
> Ugh.
>
> *-sent from mobile device-*
>
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 <519-824-4120;56354> | lelio@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
> On Nov 21, 2019, at 11:46 AM, Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
> Technically it's privacy + privacy on hold, but it is in the barge section
> of the guide.
>
> On Thu, Nov 21, 2019 at 10:28 AM Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
>
>> Omg. I _*knew*_ it had something to do with the barge. Grrrrrr.
>>
>>
>>
>> Will look into it… thx!
>>
>>
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | lelio@uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> <image001.png>
>>
>>
>>
>> *From:* Anthony Holloway <avholloway+cisco-voip@gmail.com>
>> *Sent:* Thursday, November 21, 2019 10:11 AM
>> *To:* Lelio Fulgenzi <lelio@uoguelph.ca>
>> *Cc:* voyp list, cisco-voip (cisco-voip@puck.nether.net) <
>> cisco-voip@puck.nether.net>
>> *Subject:* Re: [cisco-voip] shared line calls pop up on other people's
>> Jabber when placed on hold
>>
>>
>>
>> Let's take you way back...
>>
>>
>>
>>
>> https://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_1/ccmfeat/fsbarge.html#wp1068050
>>
>>
>>
>>
>> I did just try this with 1 physical phone and 1 Jabber CSF and it worked
>> for me on CUCM 11.5(1). YMMV.
>>
>>
>>
>> On Thu, Nov 21, 2019 at 8:36 AM Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
>>
>>
>> So… Jabber on my screen. I have multi-line. The second line is a shared
>> line among my team. Someone picks up an incoming call on the second line.
>> They place the call on hold and it pops up on my screen.
>>
>> I need to do some in-depth research, but I can’t seem to find anything in
>> the parameters guide or the phone/DN configuration pages. Is there a
>> enterprise or service parameter?
>>
>> It’s not going to go over well if we can’t change this. ?
>>
>>
>> ---
>> Lelio Fulgenzi, B.A. | Senior Analyst
>> Computing and Communications Services | University of Guelph
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>> 519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>
>>
>> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram,
>> Twitter and Facebook
>>
>> [University of Guelph Cornerstone with Improve Life tagline]
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>

Might have to consider that.

-sent from mobile device-

Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<x-apple-data-detectors://1/0>
519-824-4120 Ext. 56354<tel:519-824-4120;56354> | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

On Nov 22, 2019, at 4:32 PM, Anthony Holloway <avholloway+cisco-voip@gmail.com<mailto:avholloway+cisco-voip@gmail.com>> wrote:

So... broadcast hunt group then?

On Thu, Nov 21, 2019, 9:18 PM Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>> wrote:

Ok. Still haven’t looked into this, but from what I recall, “fixing” this would prevent me from picking up the call when placed on hold.

I was hoping for more of a Jabber setting that would prevent the pop up in your face when someone else placed the call on hold.

Hmmmm, but then how would I pick it up from Jabber?

Ugh.

-sent from mobile device-

Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354<tel:519-824-4120;56354> | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

On Nov 21, 2019, at 11:46 AM, Anthony Holloway <avholloway+cisco-voip@gmail.com<mailto:avholloway+cisco-voip@gmail.com>> wrote:

Technically it's privacy + privacy on hold, but it is in the barge section of the guide.

On Thu, Nov 21, 2019 at 10:28 AM Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>> wrote:
Omg. I _knew_ it had something to do with the barge. Grrrrrr.

Will look into it… thx!


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: Anthony Holloway <avholloway+cisco-voip@gmail.com<mailto:avholloway%2Bcisco-voip@gmail.com>>
Sent: Thursday, November 21, 2019 10:11 AM
To: Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] shared line calls pop up on other people's Jabber when placed on hold

Let's take you way back...

https://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_1/ccmfeat/fsbarge.html#wp1068050

I did just try this with 1 physical phone and 1 Jabber CSF and it worked for me on CUCM 11.5(1). YMMV.

On Thu, Nov 21, 2019 at 8:36 AM Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>> wrote:

So… Jabber on my screen. I have multi-line. The second line is a shared line among my team. Someone picks up an incoming call on the second line. They place the call on hold and it pops up on my screen.

I need to do some in-depth research, but I can’t seem to find anything in the parameters guide or the phone/DN configuration pages. Is there a enterprise or service parameter?

It’s not going to go over well if we can’t change this. ?


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca><mailto:lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs><http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

OK. Just to follow up on this… I’m seeing mixed behaviours from running Jabber on different machines. All using my account, all with similar setups.

I thought it had to do with my machine being linked to the back of the phone, but I moved my main machine from behind the phone onto a wired connection.

The test laptops are wireless, and they don’t exhibit the same behavior. Next I will test with the laptops on wired. See if the same thing happens.

Very weird.


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Lelio Fulgenzi
Sent: Thursday, November 21, 2019 9:36 AM
To: voyp list, cisco-voip (cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net>
Subject: [cisco-voip] shared line calls pop up on other people's Jabber when placed on hold


So… Jabber on my screen. I have multi-line. The second line is a shared line among my team. Someone picks up an incoming call on the second line. They place the call on hold and it pops up on my screen.

I need to do some in-depth research, but I can’t seem to find anything in the parameters guide or the phone/DN configuration pages. Is there a enterprise or service parameter?

It’s not going to go over well if we can’t change this. ?


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

Laptops on wired connection on same switch exhibits popup behavior when call placed on hold on shared line.

Next test is to try wired on different switch.

I’m sure this is by design, but not sure the thought process behind it.

Lelio


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Lelio Fulgenzi
Sent: Tuesday, November 26, 2019 3:25 PM
To: Lelio Fulgenzi <lelio@uoguelph.ca>; voyp list, cisco-voip (cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net>
Subject: RE: shared line calls pop up on other people's Jabber when placed on hold


OK. Just to follow up on this… I’m seeing mixed behaviours from running Jabber on different machines. All using my account, all with similar setups.

I thought it had to do with my machine being linked to the back of the phone, but I moved my main machine from behind the phone onto a wired connection.

The test laptops are wireless, and they don’t exhibit the same behavior. Next I will test with the laptops on wired. See if the same thing happens.

Very weird.


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> On Behalf Of Lelio Fulgenzi
Sent: Thursday, November 21, 2019 9:36 AM
To: voyp list, cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] shared line calls pop up on other people's Jabber when placed on hold


So… Jabber on my screen. I have multi-line. The second line is a shared line among my team. Someone picks up an incoming call on the second line. They place the call on hold and it pops up on my screen.

I need to do some in-depth research, but I can’t seem to find anything in the parameters guide or the phone/DN configuration pages. Is there a enterprise or service parameter?

It’s not going to go over well if we can’t change this. ?


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Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

Fyi:

There’s a “Bring call window to the front” option in Jabber which you can change to “Except when on hold”…… this will help.

To make this change:

Menu (gear icon)
Settings
Calls
Bring call window to the front:
Computer: Except when on hold (from drop down)




---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Lelio Fulgenzi
Sent: Tuesday, November 26, 2019 3:43 PM
To: voyp list, cisco-voip (cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] shared line calls pop up on other people's Jabber when placed on hold

Laptops on wired connection on same switch exhibits popup behavior when call placed on hold on shared line.

Next test is to try wired on different switch.

I’m sure this is by design, but not sure the thought process behind it.

Lelio


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Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Lelio Fulgenzi
Sent: Tuesday, November 26, 2019 3:25 PM
To: Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>; voyp list, cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: RE: shared line calls pop up on other people's Jabber when placed on hold


OK. Just to follow up on this… I’m seeing mixed behaviours from running Jabber on different machines. All using my account, all with similar setups.

I thought it had to do with my machine being linked to the back of the phone, but I moved my main machine from behind the phone onto a wired connection.

The test laptops are wireless, and they don’t exhibit the same behavior. Next I will test with the laptops on wired. See if the same thing happens.

Very weird.


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> On Behalf Of Lelio Fulgenzi
Sent: Thursday, November 21, 2019 9:36 AM
To: voyp list, cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] shared line calls pop up on other people's Jabber when placed on hold


So… Jabber on my screen. I have multi-line. The second line is a shared line among my team. Someone picks up an incoming call on the second line. They place the call on hold and it pops up on my screen.

I need to do some in-depth research, but I can’t seem to find anything in the parameters guide or the phone/DN configuration pages. Is there a enterprise or service parameter?

It’s not going to go over well if we can’t change this. ?


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]