Mailing List Archive

2008/6/27 Bai Macfarlane <bai.macfarlane@roadrunner.com>:
> I use the stats feature from analog with our godaddy website.
> Of late, the left menu "Report Navigation" bottom option of "Request
> Report" website is virtually useless. I used to be able to track the number
> of request for particular pages and as of April 22, most of the pages have
> been showing no change in number of requests, and the last reporting date is
> April 22 (date and time of last access).
> I know pages have been requested many, many times since then but it is not
> counting in this report anymore.
> Why is this happening or how can I fix it?

You will have to speak to your service provider or whoever runs the
program for you.

--
Stephen Turner
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Bai Macfarlane <bai.macfarlane@roadrunner.com> wrote:
>> I use the stats feature from analog with our godaddy website.
>>
>> Of late, the left menu "Report Navigation" bottom option of "Request
>> Report" website is virtually useless. I used to be able to track the
>> number of request for particular pages and as of April 22, most of
>> the pages have been showing no change in number of requests, and the
>> last reporting date is April 22 (date and time of last access).
>>
>> I know pages have been requested many, many times since then but it
>> is not counting in this report anymore.
>>
>> Why is this happening or how can I fix it?

Your description sounds like you're using a service offered by GoDaddy, rather than you downloading the logfiles and running Analog against them yourself.

If that's the case, then you need to contact GoDaddy, and ask them to fix it for you. Analog is running properly, but GoDaddy hasn't fed the latest logfiles into the process.

Aengus

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My godaddy webhost provider tells me it is a free service so they
don't support it. If I want to track as I used to, I have to pay for
their service.

Bai

On Jun 27, 2008, at 8:12 AM, Stephen Turner wrote:

> 2008/6/27 Bai Macfarlane <bai.macfarlane@roadrunner.com>:
>> I use the stats feature from analog with our godaddy website.
>> Of late, the left menu "Report Navigation" bottom option of "Request
>> Report" website is virtually useless. I used to be able to track
>> the number
>> of request for particular pages and as of April 22, most of the
>> pages have
>> been showing no change in number of requests, and the last
>> reporting date is
>> April 22 (date and time of last access).
>> I know pages have been requested many, many times since then but
>> it is not
>> counting in this report anymore.
>> Why is this happening or how can I fix it?
>
> You will have to speak to your service provider or whoever runs the
> program for you.
>
> --
> Stephen Turner
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Oh well, there's an easy answer to dirty tricks like that - host
elsewhere asap.

:-)

Regards
Richard
.

Bai Macfarlane wrote:
> My godaddy webhost provider tells me it is a free service so they
> don't support it. If I want to track as I used to, I have to pay for
> their service.
>
> Bai
>
> On Jun 27, 2008, at 8:12 AM, Stephen Turner wrote:
>
>> 2008/6/27 Bai Macfarlane <bai.macfarlane@roadrunner.com>:
>>> I use the stats feature from analog with our godaddy website.
>>> Of late, the left menu "Report Navigation" bottom option of "Request
>>> Report" website is virtually useless. I used to be able to track the
>>> number
>>> of request for particular pages and as of April 22, most of the
>>> pages have
>>> been showing no change in number of requests, and the last reporting
>>> date is
>>> April 22 (date and time of last access).
>>> I know pages have been requested many, many times since then but it
>>> is not
>>> counting in this report anymore.
>>> Why is this happening or how can I fix it?
>>
>> You will have to speak to your service provider or whoever runs the
>> program for you.
>>
>> --
>> Stephen Turner
>> +------------------------------------------------------------------------
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This morning with more facts from you, I got a different answer from
the host. Godaddy is general excellent with customer service. I
was told to reset stats yesterday and today I see current data
(though all the old data is gone forever). I have kept paper records
of that which I was interested anyway.

Thanks

Bai


On Jun 28, 2008, at 8:25 AM, Richard Hamilton wrote:

> Oh well, there's an easy answer to dirty tricks like that - host
> elsewhere asap.
>
> :-)
>
> Regards
> Richard
> .
>
> Bai Macfarlane wrote:
>> My godaddy webhost provider tells me it is a free service so they
>> don't support it. If I want to track as I used to, I have to pay
>> for their service.
>>
>> Bai
>>
>> On Jun 27, 2008, at 8:12 AM, Stephen Turner wrote:
>>
>>> 2008/6/27 Bai Macfarlane <bai.macfarlane@roadrunner.com>:
>>>> I use the stats feature from analog with our godaddy website.
>>>> Of late, the left menu "Report Navigation" bottom option of
>>>> "Request
>>>> Report" website is virtually useless. I used to be able to track
>>>> the number
>>>> of request for particular pages and as of April 22, most of the
>>>> pages have
>>>> been showing no change in number of requests, and the last
>>>> reporting date is
>>>> April 22 (date and time of last access).
>>>> I know pages have been requested many, many times since then but
>>>> it is not
>>>> counting in this report anymore.
>>>> Why is this happening or how can I fix it?
>>>
>>> You will have to speak to your service provider or whoever runs the
>>> program for you.
>>>
>>> --
>>> Stephen Turner
>>> +-------------------------------------------------------------------
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Am I correct in understanding that godaddy exports some data into the
analyzer and I can see data summaries and reports?

After reseting my stats at 6 a.m. on June 26 I did see some data
results on the evening of 6/28.

This morning this information is included in my summary report.

3. Program start time Jun 28, 2008 06:11
4. Time of first request Jun 27, 2008 00:13
5. Time of last request Jun 27, 2008 23:5

Where can I find definitions for these dates? How can the program
start time be after the time of first request? Is this only showing
me the previous period's first and last request?

On my Request Report, I see the "Date and time of last access Jun.
27, 2008 23:12." Is this the time that godaddy gave data to the
analyzer?

Bai

On Jun 27, 2008, at 8:20 AM, Aengus wrote:

> Bai Macfarlane <bai.macfarlane@roadrunner.com> wrote:
>>> I use the stats feature from analog with our godaddy website.
>>>
>>> Of late, the left menu "Report Navigation" bottom option of
>>> "Request
>>> Report" website is virtually useless. I used to be able to track the
>>> number of request for particular pages and as of April 22, most of
>>> the pages have been showing no change in number of requests, and the
>>> last reporting date is April 22 (date and time of last access).
>>>
>>> I know pages have been requested many, many times since then but it
>>> is not counting in this report anymore.
>>>
>>> Why is this happening or how can I fix it?
>
> Your description sounds like you're using a service offered by
> GoDaddy, rather than you downloading the logfiles and running
> Analog against them yourself.
>
> If that's the case, then you need to contact GoDaddy, and ask them
> to fix it for you. Analog is running properly, but GoDaddy hasn't
> fed the latest logfiles into the process.
>
> Aengus
>
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On 6/29/2008 8:17 AM, Bai Macfarlane wrote:
> Am I correct in understanding that godaddy exports some data into the
> analyzer and I can see data summaries and reports?
>
> After reseting my stats at 6 a.m. on June 26 I did see some data results
> on the evening of 6/28.
>
> This morning this information is included in my summary report.
>
> 3. Program start time Jun 28, 2008 06:11
> 4. Time of first request Jun 27, 2008 00:13
> 5. Time of last request Jun 27, 2008 23:5
>
> Where can I find definitions for these dates? How can the program start
> time be after the time of first request? Is this only showing me the
> previous period's first and last request?
>
> On my Request Report, I see the "Date and time of last access Jun. 27,
> 2008 23:12." Is this the time that godaddy gave data to the analyzer?

The Program Start Time is the time that Analog runs and generates it's
report. It should always be after the Time of the last request, never
mind the Time of the first request (with some caveats to do with time
zones). Analog can't generate it's report until after the web server has
created the log file.

The "Date and time of last access" is the last time that that particular
item was requested. There should be an entry for every request that is
listed in your request report.

I checked the godaddy website, and it looks like they don't provide the
actual logfiles for their free hosting service, just a basic
Analog/ReportMagic report.

Aengus
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