Mailing List Archive: ticket notification based on variable value

ticket notification based on variable value

Feb 14, 2023, 12:14 AM

Post #1 of 3 (107 views)

I have had a request from a user if they could be notified when a new
ticket is created, and a variable has a certain value. We organize our
work by groups, and it is the 'group' variable that should be
considered. The variable is one we have added.

I have been thinking that I could make a notification rule for each
group, and people could add those to their notifications. I do not
want any complex logic tracking which people are in which group.

Is there a useful tutorial on doing such a thing? I recall looking at
the Trac notification system and feeling an bit over my head. I did
not know to what some things were referring. I am a programmer, but
I'm not versed in Trac internals. But I'm up for learning. So any
pointers/suggestions are welcome!

--
Roger Oberholtzer

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Re: ticket notification based on variable value [ In reply to ]

dan.mahn at digidescorp

Feb 14, 2023, 7:43 AM

Post #2 of 3 (107 views)

Permalink

On 2/14/2023 2:14 AM, Roger Oberholtzer wrote:
> I recall looking at
> the Trac notification system and feeling an bit over my head. I did
> not know to what some things were referring. I am a programmer, but
> I'm not versed in Trac internals. But I'm up for learning. So any
> pointers/suggestions are welcome!

I updated the ticket reminder plugin last year. It may not be the
closest plugin as an example for you, but it's one I can point you to
right now ...

https://github.com/manumitted/trac-ticketreminder

- Dan

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Re: ticket notification based on variable value [ In reply to ]

rjollos at gmail

Feb 14, 2023, 9:42 AM

Post #3 of 3 (107 views)

Permalink

On Tuesday, February 14, 2023 at 12:14:34 AM UTC-8 Roger Oberholtzer wrote:
I have had a request from a user if they could be notified when a new
ticket is created, and a variable has a certain value. We organize our
work by groups, and it is the 'group' variable that should be
considered. The variable is one we have added.

I have been thinking that I could make a notification rule for each
group, and people could add those to their notifications. I do not
want any complex logic tracking which people are in which group.

Is there a useful tutorial on doing such a thing? I recall looking at
the Trac notification system and feeling an bit over my head. I did
not know to what some things were referring. I am a programmer, but
I'm not versed in Trac internals. But I'm up for learning. So any
pointers/suggestions are welcome!

--
Roger Oberholtzer

This example appears to be similar to what you describe:
https://trac.edgewall.org/wiki/TracDev/PluginDevelopment/ExtensionPoints/trac.notification.api.INotificationSubscriber#Examples

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