Mailing List Archive

On Tuesday, October 25, 2022 at 9:39:07 PM UTC-7 vpill...@gmail.com wrote:

> I am new to TRAC
> Recently one of the user complaints that he is not able to view Trac
> Comment field.
> This Trac repo is configured with Domain user Authentication.
> Only single user is facing this issue and other users are able to view
> comments fields.
> Please help me to resolve this issue
>
> Regards
>

So the user can view the ticket summary and description but no comments?

Which Trac version?

Please share your [trac] permission_policies and installed plugins.

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Yes, He can view the ticket summary and description.
Previously this user was able to view comments it stop all of sudden from
last 10 days for him.
Trac version is " Powered by *Trac 1.2.3*
<https://psosvn.vistaar.us/baod/about>"



On Wednesday, 26 October 2022 at 13:21:28 UTC+5:30 RjOllos wrote:

> On Tuesday, October 25, 2022 at 9:39:07 PM UTC-7 vpill...@gmail.com wrote:
>
>> I am new to TRAC
>> Recently one of the user complaints that he is not able to view Trac
>> Comment field.
>> This Trac repo is configured with Domain user Authentication.
>> Only single user is facing this issue and other users are able to view
>> comments fields.
>> Please help me to resolve this issue
>>
>> Regards
>>
>
> So the user can view the ticket summary and description but no comments?
>
> Which Trac version?
>
> Please share your [trac] permission_policies and installed plugins.
>

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On Wednesday, October 26, 2022 at 10:41:26 PM UTC-7 vpill...@gmail.com
wrote:

> Yes, He can view the ticket summary and description.
> Previously this user was able to view comments it stop all of sudden from
> last 10 days for him.
> Trac version is " Powered by *Trac 1.2.3*
> <https://psosvn.vistaar.us/baod/about>"
>

Please share your [trac] permission_policies and installed plugins.

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permission_policies =
ReadonlyWikiPolicy,DefaultPermissionPolicy,LegacyAttachmentPolicy
permission_store = DefaultPermissionStore

ticketstats.ticketstats.ticketstatsplugin = enabled
multipleworkflow.workflow.multipleworkflowplugin = enabled
iniadmin.iniadmin.iniadminplugin = enabled
webadmin.plugin.pluginadminpage = enabled
plugins_dir =

On Fri, 28 Oct 2022 at 03:08, RjOllos <rjollos@gmail.com> wrote:

>
>
> On Wednesday, October 26, 2022 at 10:41:26 PM UTC-7 vpill...@gmail.com
> wrote:
>
>> Yes, He can view the ticket summary and description.
>> Previously this user was able to view comments it stop all of sudden from
>> last 10 days for him.
>> Trac version is " Powered by *Trac 1.2.3*
>> <https://psosvn.vistaar.us/baod/about>"
>>
>
> Please share your [trac] permission_policies and installed plugins.
>
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> .
>

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On Friday, October 28, 2022 at 4:00:53 AM UTC-7 vpill...@gmail.com wrote:

> permission_policies =
> ReadonlyWikiPolicy,DefaultPermissionPolicy,LegacyAttachmentPolicy
> permission_store = DefaultPermissionStore
>
> ticketstats.ticketstats.ticketstatsplugin = enabled
> multipleworkflow.workflow.multipleworkflowplugin = enabled
> iniadmin.iniadmin.iniadminplugin = enabled
> webadmin.plugin.pluginadminpage = enabled
> plugins_dir =
>

Nothing too concerning there. You should disable the webadmin plugin
though, it has been integrated to Trac since 0.11 and could be causing
problems:
https://trac.edgewall.org/wiki/WebAdmin

The next thing I'd recommend is to set the log level to DEBUG as described
here:
https://trac.edgewall.org/wiki/TracTroubleshooting#ChecktheLogs

Then have the user load a page and send the log of just the minute or so
around the time when the user loads a ticket in which they are unable to
see the comments.


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Thanks , Today i had enable the logging level by editing the file trac.ini
and added the below content

[logging]
log_file = trac.log
log_level = DEBUG
log_type = none

On Fri, 28 Oct 2022 at 16:37, RjOllos <rjollos@gmail.com> wrote:

>
>
> On Friday, October 28, 2022 at 4:00:53 AM UTC-7 vpill...@gmail.com wrote:
>
>> permission_policies =
>> ReadonlyWikiPolicy,DefaultPermissionPolicy,LegacyAttachmentPolicy
>> permission_store = DefaultPermissionStore
>>
>> ticketstats.ticketstats.ticketstatsplugin = enabled
>> multipleworkflow.workflow.multipleworkflowplugin = enabled
>> iniadmin.iniadmin.iniadminplugin = enabled
>> webadmin.plugin.pluginadminpage = enabled
>> plugins_dir =
>>
>
> Nothing too concerning there. You should disable the webadmin plugin
> though, it has been integrated to Trac since 0.11 and could be causing
> problems:
> https://trac.edgewall.org/wiki/WebAdmin
>
> The next thing I'd recommend is to set the log level to DEBUG as described
> here:
> https://trac.edgewall.org/wiki/TracTroubleshooting#ChecktheLogs
>
> Then have the user load a page and send the log of just the minute or so
> around the time when the user loads a ticket in which they are unable to
> see the comments.
>
>
> --
> You received this message because you are subscribed to a topic in the
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> To view this discussion on the web visit
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> .
>

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On Tuesday, November 8, 2022 at 8:19:06 PM UTC-8 vpill...@gmail.com wrote:

> Thanks , Today i had enable the logging level by editing the file trac.ini
> and added the below content
>
> [logging]
> log_file = trac.log
> log_level = DEBUG
> log_type = none
>

You'll need log_type=file and then you can find a log in $ENV/log/trac.log

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Thanks done


On Wed, 9 Nov 2022 at 10:03, RjOllos <rjollos@gmail.com> wrote:

>
>
> On Tuesday, November 8, 2022 at 8:19:06 PM UTC-8 vpill...@gmail.com wrote:
>
>> Thanks , Today i had enable the logging level by editing the file
>> trac.ini and added the below content
>>
>> [logging]
>> log_file = trac.log
>> log_level = DEBUG
>> log_type = none
>>
>
> You'll need log_type=file and then you can find a log in $ENV/log/trac.log
>
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> .
>

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Till the one user is having same issue with Comments cannot be edited

On Thu, 10 Nov 2022 at 13:01, Venu Pillai <vpillai1973@gmail.com> wrote:

> Thanks done
>
>
> On Wed, 9 Nov 2022 at 10:03, RjOllos <rjollos@gmail.com> wrote:
>
>>
>>
>> On Tuesday, November 8, 2022 at 8:19:06 PM UTC-8 vpill...@gmail.com
>> wrote:
>>
>>> Thanks , Today i had enable the logging level by editing the file
>>> trac.ini and added the below content
>>>
>>> [logging]
>>> log_file = trac.log
>>> log_level = DEBUG
>>> log_type = none
>>>
>>
>> You'll need log_type=file and then you can find a log in
>> $ENV/log/trac.log
>>
>> --
>> You received this message because you are subscribed to a topic in the
>> Google Groups "Trac Users" group.
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>> trac-users+unsubscribe@googlegroups.com.
>> To view this discussion on the web visit
>> https://groups.google.com/d/msgid/trac-users/2d8de741-4007-4ffd-89fa-bfc34478a80dn%40googlegroups.com
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>> .
>>
>

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On Sunday, November 13, 2022 at 7:18:05 PM UTC-8 vpill...@gmail.com wrote:

> Till the one user is having same issue with Comments cannot be edited
>

Previously you said the user was "not able to view Trac Comment field".
Please clarify which of the following is or is not true:
1. the user cannot view comments
2. the user cannot add (append) comments
3. the user cannot edit existing comments

Please check the permissions assigned to the user.
https://trac.edgewall.org/wiki/TracPermissions#TicketSystem



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Thanks, It is working now

On Tue, 15 Nov 2022 at 05:01, RjOllos <rjollos@gmail.com> wrote:

>
>
> On Sunday, November 13, 2022 at 7:18:05 PM UTC-8 vpill...@gmail.com wrote:
>
>> Till the one user is having same issue with Comments cannot be edited
>>
>
> Previously you said the user was "not able to view Trac Comment field".
> Please clarify which of the following is or is not true:
> 1. the user cannot view comments
> 2. the user cannot add (append) comments
> 3. the user cannot edit existing comments
>
> Please check the permissions assigned to the user.
> https://trac.edgewall.org/wiki/TracPermissions#TicketSystem
>
>
>
> --
> You received this message because you are subscribed to a topic in the
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> .
>

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