I have been looking in the Bloodhound/Trac documentation for any hints of
automation add-ons that we can develop our use case. It is not uncommon for
our developers to receive a large percentage of bug report emails showing
that our software users are using an outdated version of our software.
The obvious answer typically involves a basic standard repetitive effort of
sending emails back to the user suggesting that they upgrade to the latest
version of our software. We think this would be a good area for automation
- if a bug report email, received by Bloodhound, has a certain Version
number read in the body then an auto-response email will be automatically
sent back to the responder suggesting an update that may fix the issue.
Although this is probably too specific of a question to find an answer
right off the bat, I am looking for any information on where to start in
Bloodhound. Possibly other email automations (auto-response) have already
been successfully developed and in use as an add-on or plug-in. My specific
interest would be to search emails/tickets that are accepted by Bloodhound
and search the text body for a keyword, in our case a version and number,
that would trigger an auto-response email. Any help with pointing me to
examples or certain plugins would be appreciated regarding - email
auto-responses and how this would be triggered based on key-words found in
the body of an email ticket.
Kind Regards,
Robert M
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automation add-ons that we can develop our use case. It is not uncommon for
our developers to receive a large percentage of bug report emails showing
that our software users are using an outdated version of our software.
The obvious answer typically involves a basic standard repetitive effort of
sending emails back to the user suggesting that they upgrade to the latest
version of our software. We think this would be a good area for automation
- if a bug report email, received by Bloodhound, has a certain Version
number read in the body then an auto-response email will be automatically
sent back to the responder suggesting an update that may fix the issue.
Although this is probably too specific of a question to find an answer
right off the bat, I am looking for any information on where to start in
Bloodhound. Possibly other email automations (auto-response) have already
been successfully developed and in use as an add-on or plug-in. My specific
interest would be to search emails/tickets that are accepted by Bloodhound
and search the text body for a keyword, in our case a version and number,
that would trigger an auto-response email. Any help with pointing me to
examples or certain plugins would be appreciated regarding - email
auto-responses and how this would be triggered based on key-words found in
the body of an email ticket.
Kind Regards,
Robert M
--
You received this message because you are subscribed to the Google Groups "Trac Users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscribe@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/trac-users/41525de6-5f25-4c7e-871c-ade7b807ea90n%40googlegroups.com.