Mailing List Archive

On Friday, May 21, 2021 at 11:27:38 AM UTC-7 santiag...@digidescorp.com
wrote:

> Is there a way to close a ticket or transfer the ticket to another user
> through a plugin. Any suggestions?
>

Yes, you can implement custom rules using ITicketManipulator:
https://trac.edgewall.org/wiki/TracDev/PluginDevelopment/ExtensionPoints/trac.ticket.api.ITicketManipulator

Could you describe in more detail the rules you wish to implement?

Ryan

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I modify the exceldownloadplugin to write tickets to an excel sheet in a
desire format that we need. But I wanted to delete or send to another user
the tickets that were used to populate the excel sheet that was generated
by my plugin.

On Friday, May 21, 2021 at 1:45:05 PM UTC-5 RjOllos wrote:

> On Friday, May 21, 2021 at 11:27:38 AM UTC-7 santiag...@digidescorp.com
> wrote:
>
>> Is there a way to close a ticket or transfer the ticket to another user
>> through a plugin. Any suggestions?
>>
>
> Yes, you can implement custom rules using ITicketManipulator:
>
> https://trac.edgewall.org/wiki/TracDev/PluginDevelopment/ExtensionPoints/trac.ticket.api.ITicketManipulator
>
> Could you describe in more detail the rules you wish to implement?
>
> Ryan
>

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On Friday, May 21, 2021 at 12:01:21 PM UTC-7 santiag...@digidescorp.com
wrote:

> I modify the exceldownloadplugin to write tickets to an excel sheet in a
> desire format that we need. But I wanted to delete or send to another user
> the tickets that were used to populate the excel sheet that was generated
> by my plugin.
>

In that case, you likely want to work with a model.Ticket object, apply the
changes to the ticket, and finally call ticket.save_changes.
https://trac.edgewall.org/wiki/TracDev/DataModels#Ticket

Ryan

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Thanks Ryan

On Fri, May 21, 2021 at 2:07 PM RjOllos <rjollos@gmail.com> wrote:

>
>
> On Friday, May 21, 2021 at 12:01:21 PM UTC-7 santiag...@digidescorp.com
> wrote:
>
>> I modify the exceldownloadplugin to write tickets to an excel sheet in a
>> desire format that we need. But I wanted to delete or send to another user
>> the tickets that were used to populate the excel sheet that was generated
>> by my plugin.
>>
>
> In that case, you likely want to work with a model.Ticket object, apply
> the changes to the ticket, and finally call ticket.save_changes.
> https://trac.edgewall.org/wiki/TracDev/DataModels#Ticket
>
> Ryan
>
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> You received this message because you are subscribed to the Google Groups
> "Trac Users" group.
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> To view this discussion on the web visit
> https://groups.google.com/d/msgid/trac-users/495be0c0-7a79-4ce2-9830-2c5f15f8ec6fn%40googlegroups.com
> <https://groups.google.com/d/msgid/trac-users/495be0c0-7a79-4ce2-9830-2c5f15f8ec6fn%40googlegroups.com?utm_medium=email&utm_source=footer>
> .
>

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