Hi,
I'd have thunk this would have been a frequent question, but I can't
find anything really relevant;
I'd like to search for tickets where the last piece of correspondence
was sent by the requestor. (As in "tickets where the requestor is
waiting for us to stop fiddling our thumbs".)
You can't express that in TicketSQL, can you?
--
Leif Nixon - Systems expert
------------------------------------------------------------
National Supercomputer Centre - Linkoping University
------------------------------------------------------------
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I'd have thunk this would have been a frequent question, but I can't
find anything really relevant;
I'd like to search for tickets where the last piece of correspondence
was sent by the requestor. (As in "tickets where the requestor is
waiting for us to stop fiddling our thumbs".)
You can't express that in TicketSQL, can you?
--
Leif Nixon - Systems expert
------------------------------------------------------------
National Supercomputer Centre - Linkoping University
------------------------------------------------------------
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Be sure to check out the RT Wiki at http://wiki.bestpractical.com
Download a free sample chapter of RT Essentials from O'Reilly Media at http://rtbook.bestpractical.com
WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html