Mailing List Archive

Hi Chris,

On Fri, Feb 24, 2017 at 11:27 AM, Chris Willard <chris@thewillards.co.uk> wrote:
> Hello Rt-users,
>
> When I reply using the action menu the history is empty! Is this a bug
> and is there a fix?

So we are on the same page:

reply = correspondence (this is part of RT, there is a dual name for a
"public" reply vs a private one (comment)).

To answer your question: Nope. Not a bug. A "reply" (from the Actions
menu) is a new message for the ticket history. You can reply to any
transaction (correspondence or comment) in the ticket display and get
that txn's contents quoted in your reply - so it looks like a reply to
an email. If you only ever reply via the ticket history of txns, then
your replies will always have the history quoted in the contents.

-m

Hello Matt,

Friday, February 24, 2017, 11:53:22 PM, you wrote:

> To answer your question: Nope. Not a bug. A "reply" (from the Actions
> menu) is a new message for the ticket history. You can reply to any
> transaction (correspondence or comment) in the ticket display and get
> that txn's contents quoted in your reply - so it looks like a reply to
> an email. If you only ever reply via the ticket history of txns, then
> your replies will always have the history quoted in the contents.

Thanks for this.

--
Best regards,
Chris mailto:chris@thewillards.co.uk