Mailing List Archive: The default queue via RT

The default queue via RT

Feb 19, 2017, 12:19 PM

Post #1 of 2 (1604 views)

Hello All,

Is it possible to change the email from address (e.g. The default
queue via RT)?

I found how to change the email text (templates) but not the sender!

--
Best regards,
Chris

Re: The default queue via RT [ In reply to ]

mzagrabe at d

Feb 19, 2017, 2:44 PM

Post #2 of 2 (1603 views)

Permalink

Hi Chris,

On Sun, Feb 19, 2017 at 2:19 PM, Chris Willard <chris@thewillards.co.uk> wrote:
> Hello All,
>
> Is it possible to change the email from address (e.g. The default
> queue via RT)?

What version of RT are you using?

For recent versions:

Admin -> Queues -> Select

Then select the queue that corresponds to the queue that the ticket is in.

Under Basics, edit the Description.

-m