Hello,
when I close the Ticket with the funktion Action resolved and add custom fields value the system resolved first the thicket an than add the value of the custom fields.
For example:
#<https://support.scientificnet.org/Ticket/Display.html?id=1184#txn-842615>Wed Oct 12 11:24:19 2016 User<https://support.scientificnet.org/User/Summary.html?id=3506> - Solution VALUE added
#<https://support.scientificnet.org/Ticket/Display.html?id=1184#txn-842612>Wed Oct 12 11:24:19 2016 User <https://support.scientificnet.org/User/Summary.html?id=3506> - Classification VALUE added
#<https://support.scientificnet.org/Ticket/Display.html?id=1184#txn-842611>Wed Oct 12 11:24:19 2016 User<https://support.scientificnet.org/User/Summary.html?id=3506> - Status changed from 'open' to 'resolved'
Exist a opportunity to change that. So that the system add first custom fields an then close the Ticket?
Thank you!
when I close the Ticket with the funktion Action resolved and add custom fields value the system resolved first the thicket an than add the value of the custom fields.
For example:
#<https://support.scientificnet.org/Ticket/Display.html?id=1184#txn-842615>Wed Oct 12 11:24:19 2016 User<https://support.scientificnet.org/User/Summary.html?id=3506> - Solution VALUE added
#<https://support.scientificnet.org/Ticket/Display.html?id=1184#txn-842612>Wed Oct 12 11:24:19 2016 User <https://support.scientificnet.org/User/Summary.html?id=3506> - Classification VALUE added
#<https://support.scientificnet.org/Ticket/Display.html?id=1184#txn-842611>Wed Oct 12 11:24:19 2016 User<https://support.scientificnet.org/User/Summary.html?id=3506> - Status changed from 'open' to 'resolved'
Exist a opportunity to change that. So that the system add first custom fields an then close the Ticket?
Thank you!