Mailing List Archive: OVH IPv6 100% Package Loss in BHS (Canada DC)

Hey

Does anyone have a proper contact point for OVH NOC (besides noc@ovh.net ?)

Traceroute is showing 100% package loss on an IPv6 path in their AS,
despite being routable from other ASes. I've reported it for hours but have
no reaction from them. Is it normal?

( Should we, as an Internet community, make a plan of attack regarding
accountability on responsiveness for large ISP providers in the light of
the recent Level3 incident? )

Anyway, below you can find the problematic traceroute.

# wget http://[2607:5300:60:6195::1]
--2020-09-07 05:39:39-- http://[2607:5300:60:6195::1]/
Connecting to [2607:5300:60:6195::1]:80... failed: Connection timed out.

# traceroute 2607:5300:60:6195::1
traceroute to 2607:5300:60:6195::1 (2607:5300:60:6195::1), 30 hops max, 80
byte packets
1 * * *
2 xe-0-0-25-1.a01.atlnga05.us.bb.gin.ntt.net (2001:418:0:5000::622)
1.012 ms 1.012 ms 1.017 ms
3 ae-6.r23.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::22a) 0.635 ms
ae-16.r22.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::20e) 1.004 ms
ae-6.r23.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::22a) 0.646 ms
4 ae-9.r04.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::14d) 1.077 ms
1.079 ms 1.075 ms
5 2001:418:0:4000::a2 (2001:418:0:4000::a2) 1.052 ms * 1.036 ms
6 rest-bb1-v6.telia.net (2001:2000:3019:73::1) 16.727 ms
ash-bb2-v6.telia.net (2001:2000:3019:74::1) 13.431 ms 13.480 ms
7 * * *
8 be100-1007.nwk-5-a9.nj.us (2607:5300::2) 17.916 ms * *
9 be102.bhs-g2-nc5.qc.ca (2607:5300::1ce) 27.694 ms 25.405 ms 29.696 ms
10 vl100.bhs-d2-a75.qc.ca (2607:5300::1cd) 27.329 ms 27.455 ms 24.885 ms
11 2001:41d0:0:50::6:80b (2001:41d0:0:50::6:80b) 24.216 ms 24.391 ms
24.381 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

If it helps, I tested connectivity through 3 other continents and they work
ok. Seems BGP resolves it to the right ASN but there is a routing dead-end
inside the BHS router config.

Traceroute working from other locations, if it helps:

Germany (Hetzner):
traceroute to ca1.beetux.com (2607:5300:60:6195::1), 30 hops max, 80 byte
packets
1 ex9k1.dc7.fsn1.hetzner.com (2a01:4f8::a:16:a) 0.489 ms 0.478 ms
0.471 ms
2 core23.fsn1.hetzner.com (2a01:4f8:0:3::271) 0.464 ms
core24.fsn1.hetzner.com (2a01:4f8:0:3::275) 0.434 ms
core23.fsn1.hetzner.com (2a01:4f8:0:3::271) 0.447 ms
3 core5.fra.hetzner.com (2a01:4f8:0:3::33a) 16.099 ms
core0.fra.hetzner.com (2a01:4f8:0:3::365) 5.107 ms core5.fra.hetzner.com
(2a01:4f8:0:3::33a) 16.090 ms
4 core9.fra.hetzner.com (2a01:4f8:0:3::2fa) 5.438 ms 5.433 ms
core8.fra.hetzner.com (2a01:4f8:0:3::33d) 5.409 ms
5 * * *
6 2001:41d0::257b (2001:41d0::257b) 6.192 ms * 2001:41d0::2579
(2001:41d0::2579) 5.766 ms
7 2001:41d0:aaaa:100::3 (2001:41d0:aaaa:100::3) 22.947 ms 16.798 ms
23.640 ms
8 * * 2001:41d0:aaaa:100::2 (2001:41d0:aaaa:100::2) 6.062 ms
9 * * *
10 * * *
11 * * *
12 be102.bhs-g1-nc5.qc.ca (2607:5300::1c6) 95.367 ms 96.431 ms
be102.bhs-g2-nc5.qc.ca (2607:5300::1ce) 98.105 ms
13 vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 94.740 ms
vl100.bhs-d2-a75.qc.ca (2607:5300::1cd) 95.564 ms 93.632 ms
14 2001:41d0:0:50::6:809 (2001:41d0:0:50::6:809) 94.240 ms
2001:41d0:0:50::6:80d (2001:41d0:0:50::6:80d) 91.366 ms
2001:41d0:0:50::6:80b (2001:41d0:0:50::6:80b) 94.574 ms
15 * * *
16 ca1.beetux.com (2607:5300:60:6195::1) 91.282 ms !X 92.104 ms !X
92.496 ms !X

Brazil:
traceroute to ca1.beetux.com (2607:5300:60:6195::1), 30 hops max, 80 byte
packet s
1 hsrp.gcore.lu (2a03:90c0:186::3) 0.704 ms 0.457 ms 0.669 ms
2 2a03:90c0:180:1:253::226 (2a03:90c0:180:1:253::226) 0.695 ms 0.668 ms
0.6 44 ms
3 g-core-labs.sanpaolo7.spa.seabone.net (2001:41a8:5200:2::1e1) 0.734 ms
2001 :1498:1:bf1::1 (2001:1498:1:bf1::1) 0.723 ms 0.701 ms
4 mia15-loop0-v6.mia.seabone.net (2001:41a8:4020::f) 109.816 ms 110.905
ms 2 001:1498:1::100:138 (2001:1498:1::100:138) 134.126 ms
5 2001:1498:1::32:113 (2001:1498:1::32:113) 110.835 ms *
2001:1498:1::32:146 (2001:1498:1::32:146) 131.040 ms
6 * * *
7 * be102.bhs-g1-nc5.qc.ca (2607:5300::1c6) 137.615 ms *
8 vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 137.997 ms *
be102.bhs-g1-nc5.qc.ca (2607:5300::1c6) 133.250 ms
9 vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 132.065 ms
2001:41d0:0:50::6:80d (2 001:41d0:0:50::6:80d) 130.865 ms
vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 132.1 55 ms
10 2001:41d0:0:50::6:80f (2001:41d0:0:50::6:80f) 132.028 ms * *
11 ca1.beetux.com (2607:5300:60:6195::1) 121.118 ms !X 132.094 ms !X
148.398 ms !X

Singapore:
traceroute to ca1.beetux.com (2607:5300:60:6195::1), 30 hops max, 80 byte
packets
1 2400:6180:0:d1:ffff:ffff:ffff:fff2 (2400:6180:0:d1:ffff:ffff:ffff:fff2)
0.659 ms 0.638 ms 0.619 ms
2 2604:a880:ffff:9::26a (2604:a880:ffff:9::26a) 0.960 ms
2604:a880:ffff:9::276 (2604:a880:ffff:9::276) 1.077 ms 1.057 ms
3 2604:a880:ffff:9::265 (2604:a880:ffff:9::265) 0.865 ms
2604:a880:ffff:9::271 (2604:a880:ffff:9::271) 0.884 ms
2604:a880:ffff:9::263 (2604:a880:ffff:9::263) 0.835 ms
4 2604:a880:ffff:9:0:1:0:6 (2604:a880:ffff:9:0:1:0:6) 1.148 ms
2604:a880:ffff:9:0:1:0:e (2604:a880:ffff:9:0:1:0:e) 1.135 ms
2604:a880:ffff:9:0:1:0:4 (2604:a880:ffff:9:0:1:0:4) 1.105 ms
5 2403:e800:508:100::1 (2403:e800:508:100::1) 1.205 ms * *
6 * * *
7 * * *
8 * * *
9 * * *
10 be100-104.pao-sv8-bb1-a9.ca.us (2607:5300::24) 168.764 ms 186.737 ms
186.765 ms
11 be100-1371.chi-5-a9.il.us (2607:5300::af) 211.537 ms
be100-1370.chi-1-a9.il.us (2607:5300::59) 222.876 ms 204.043 ms
12 be103.bhs-g1-nc5.qc.ca (2607:5300::1c8) 408.785 ms 265.277 ms
230.064 ms
13 vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 230.897 ms 230.898 ms
230.683 ms
14 2001:41d0:0:50::6:809 (2001:41d0:0:50::6:809) 228.107 ms 246.649 ms
2001:41d0:0:50::6:80b (2001:41d0:0:50::6:80b) 250.099 ms
15 * * *
16 ca1.beetux.com (2607:5300:60:6195::1) 244.269 ms !X 230.678 ms !X
245.223 ms !X

OVH is a very nice service while its running.
If u need support ... just cry.
Weekends and Hollidays, you can not talk with support, just a ticket system
readed only in the next business day...

As an OVH customer since 2005, i appreciate the quality but the small
invidents i had i the past takes long time to be resolved.

Again, while is running is perfect...

Cross fingers and power up a light to GOD may help.

Em seg, 7 de set de 2020 14:22, Vlad Dascalu via Outages <
outages@outages.org> escreveu:

> Hey
>
> Does anyone have a proper contact point for OVH NOC (besides noc@ovh.net
> ?)
>
> Traceroute is showing 100% package loss on an IPv6 path in their AS,
> despite being routable from other ASes. I've reported it for hours but have
> no reaction from them. Is it normal?
>
> ( Should we, as an Internet community, make a plan of attack regarding
> accountability on responsiveness for large ISP providers in the light of
> the recent Level3 incident? )
>
> Anyway, below you can find the problematic traceroute.
>
> # wget http://[2607:5300:60:6195::1]
> --2020-09-07 05:39:39-- http://[2607:5300:60:6195::1]/
> Connecting to [2607:5300:60:6195::1]:80... failed: Connection timed out.
>
> # traceroute 2607:5300:60:6195::1
> traceroute to 2607:5300:60:6195::1 (2607:5300:60:6195::1), 30 hops max, 80
> byte packets
> 1 * * *
> 2 xe-0-0-25-1.a01.atlnga05.us.bb.gin.ntt.net (2001:418:0:5000::622)
> 1.012 ms 1.012 ms 1.017 ms
> 3 ae-6.r23.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::22a) 0.635 ms
> ae-16.r22.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::20e) 1.004 ms
> ae-6.r23.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::22a) 0.646 ms
> 4 ae-9.r04.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::14d) 1.077 ms
> 1.079 ms 1.075 ms
> 5 2001:418:0:4000::a2 (2001:418:0:4000::a2) 1.052 ms * 1.036 ms
> 6 rest-bb1-v6.telia.net (2001:2000:3019:73::1) 16.727 ms
> ash-bb2-v6.telia.net (2001:2000:3019:74::1) 13.431 ms 13.480 ms
> 7 * * *
> 8 be100-1007.nwk-5-a9.nj.us (2607:5300::2) 17.916 ms * *
> 9 be102.bhs-g2-nc5.qc.ca (2607:5300::1ce) 27.694 ms 25.405 ms 29.696
> ms
> 10 vl100.bhs-d2-a75.qc.ca (2607:5300::1cd) 27.329 ms 27.455 ms 24.885
> ms
> 11 2001:41d0:0:50::6:80b (2001:41d0:0:50::6:80b) 24.216 ms 24.391 ms
> 24.381 ms
> 12 * * *
> 13 * * *
> 14 * * *
> 15 * * *
> 16 * * *
> 17 * * *
> 18 * * *
> 19 * * *
> 20 * * *
> 21 * * *
> 22 * * *
> 23 * * *
> 24 * * *
> 25 * * *
> 26 * * *
> 27 * * *
> 28 * * *
> 29 * * *
> 30 * * *
>
> If it helps, I tested connectivity through 3 other continents and they
> work ok. Seems BGP resolves it to the right ASN but there is a routing
> dead-end inside the BHS router config.
>
> Traceroute working from other locations, if it helps:
>
> Germany (Hetzner):
> traceroute to ca1.beetux.com (2607:5300:60:6195::1), 30 hops max, 80 byte
> packets
> 1 ex9k1.dc7.fsn1.hetzner.com (2a01:4f8::a:16:a) 0.489 ms 0.478 ms
> 0.471 ms
> 2 core23.fsn1.hetzner.com (2a01:4f8:0:3::271) 0.464 ms
> core24.fsn1.hetzner.com (2a01:4f8:0:3::275) 0.434 ms
> core23.fsn1.hetzner.com (2a01:4f8:0:3::271) 0.447 ms
> 3 core5.fra.hetzner.com (2a01:4f8:0:3::33a) 16.099 ms
> core0.fra.hetzner.com (2a01:4f8:0:3::365) 5.107 ms core5.fra.hetzner.com
> (2a01:4f8:0:3::33a) 16.090 ms
> 4 core9.fra.hetzner.com (2a01:4f8:0:3::2fa) 5.438 ms 5.433 ms
> core8.fra.hetzner.com (2a01:4f8:0:3::33d) 5.409 ms
> 5 * * *
> 6 2001:41d0::257b (2001:41d0::257b) 6.192 ms * 2001:41d0::2579
> (2001:41d0::2579) 5.766 ms
> 7 2001:41d0:aaaa:100::3 (2001:41d0:aaaa:100::3) 22.947 ms 16.798 ms
> 23.640 ms
> 8 * * 2001:41d0:aaaa:100::2 (2001:41d0:aaaa:100::2) 6.062 ms
> 9 * * *
> 10 * * *
> 11 * * *
> 12 be102.bhs-g1-nc5.qc.ca (2607:5300::1c6) 95.367 ms 96.431 ms
> be102.bhs-g2-nc5.qc.ca (2607:5300::1ce) 98.105 ms
> 13 vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 94.740 ms
> vl100.bhs-d2-a75.qc.ca (2607:5300::1cd) 95.564 ms 93.632 ms
> 14 2001:41d0:0:50::6:809 (2001:41d0:0:50::6:809) 94.240 ms
> 2001:41d0:0:50::6:80d (2001:41d0:0:50::6:80d) 91.366 ms
> 2001:41d0:0:50::6:80b (2001:41d0:0:50::6:80b) 94.574 ms
> 15 * * *
> 16 ca1.beetux.com (2607:5300:60:6195::1) 91.282 ms !X 92.104 ms !X
> 92.496 ms !X
>
> Brazil:
> traceroute to ca1.beetux.com (2607:5300:60:6195::1), 30 hops max, 80 byte
> packet s
> 1 hsrp.gcore.lu (2a03:90c0:186::3) 0.704 ms 0.457 ms 0.669 ms
> 2 2a03:90c0:180:1:253::226 (2a03:90c0:180:1:253::226) 0.695 ms 0.668
> ms 0.6 44 ms
> 3 g-core-labs.sanpaolo7.spa.seabone.net (2001:41a8:5200:2::1e1) 0.734
> ms 2001 :1498:1:bf1::1 (2001:1498:1:bf1::1) 0.723 ms 0.701
> ms
> 4 mia15-loop0-v6.mia.seabone.net (2001:41a8:4020::f) 109.816 ms
> 110.905 ms 2 001:1498:1::100:138 (2001:1498:1::100:138)
> 134.126 ms
> 5 2001:1498:1::32:113 (2001:1498:1::32:113) 110.835 ms *
> 2001:1498:1::32:146 (2001:1498:1::32:146) 131.040 ms
> 6 * * *
> 7 * be102.bhs-g1-nc5.qc.ca (2607:5300::1c6) 137.615 ms *
> 8 vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 137.997 ms *
> be102.bhs-g1-nc5.qc.ca (2607:5300::1c6) 133.250 ms
> 9 vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 132.065 ms
> 2001:41d0:0:50::6:80d (2 001:41d0:0:50::6:80d) 130.865 ms
> vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 132.1 55 ms
> 10 2001:41d0:0:50::6:80f (2001:41d0:0:50::6:80f) 132.028 ms * *
> 11 ca1.beetux.com (2607:5300:60:6195::1) 121.118 ms !X 132.094 ms !X
> 148.398 ms !X
>
> Singapore:
> traceroute to ca1.beetux.com (2607:5300:60:6195::1), 30 hops max, 80 byte
> packets
> 1 2400:6180:0:d1:ffff:ffff:ffff:fff2
> (2400:6180:0:d1:ffff:ffff:ffff:fff2) 0.659 ms 0.638 ms 0.619 ms
> 2 2604:a880:ffff:9::26a (2604:a880:ffff:9::26a) 0.960 ms
> 2604:a880:ffff:9::276 (2604:a880:ffff:9::276) 1.077 ms 1.057 ms
> 3 2604:a880:ffff:9::265 (2604:a880:ffff:9::265) 0.865 ms
> 2604:a880:ffff:9::271 (2604:a880:ffff:9::271) 0.884 ms
> 2604:a880:ffff:9::263 (2604:a880:ffff:9::263) 0.835 ms
> 4 2604:a880:ffff:9:0:1:0:6 (2604:a880:ffff:9:0:1:0:6) 1.148 ms
> 2604:a880:ffff:9:0:1:0:e (2604:a880:ffff:9:0:1:0:e) 1.135 ms
> 2604:a880:ffff:9:0:1:0:4 (2604:a880:ffff:9:0:1:0:4) 1.105 ms
> 5 2403:e800:508:100::1 (2403:e800:508:100::1) 1.205 ms * *
> 6 * * *
> 7 * * *
> 8 * * *
> 9 * * *
> 10 be100-104.pao-sv8-bb1-a9.ca.us (2607:5300::24) 168.764 ms 186.737
> ms 186.765 ms
> 11 be100-1371.chi-5-a9.il.us (2607:5300::af) 211.537 ms
> be100-1370.chi-1-a9.il.us (2607:5300::59) 222.876 ms 204.043 ms
> 12 be103.bhs-g1-nc5.qc.ca (2607:5300::1c8) 408.785 ms 265.277 ms
> 230.064 ms
> 13 vl100.bhs-d1-a75.qc.ca (2607:5300::1c3) 230.897 ms 230.898 ms
> 230.683 ms
> 14 2001:41d0:0:50::6:809 (2001:41d0:0:50::6:809) 228.107 ms 246.649 ms
> 2001:41d0:0:50::6:80b (2001:41d0:0:50::6:80b) 250.099 ms
> 15 * * *
> 16 ca1.beetux.com (2607:5300:60:6195::1) 244.269 ms !X 230.678 ms !X
> 245.223 ms !X
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