Well, ok, more like an apology, but there's a teeny amount of detail
in this Letter From The Boss:
----- Forwarded Message -----
> From: "Zoom Video Communications" <velchamy.sankarlingam@zoom.us>
> Sent: Monday, August 24, 2020 9:37:57 PM
> Subject: Regarding August 24th Service Disruption
> Dear Valued Zoom Customer,
>
> As you may know, at 4:56 am PDT on August 24, Zoom experienced a partial
> disruption of our Meeting, Webinar, and website services. We largely restored
> service by 8:26 am PDT. We have determined that the cause of this service
> disruption was related to an application-level bug in our system, which
> resulted in a web login issue for customers.
>
> We always take very seriously our responsibility to keep you connected, and we
> know that you are relying on us during this particularly challenging time. We
> deeply regret this incident and sincerely apologize. I’m personally
> disappointed that we have let you down and I am sorry for any inconvenience
> this may have caused.
>
> I am proud of our dedicated team working to enable our customers’ work,
> schooling, and social lives during the global health crisis. We are intensely
> focused on scaling our collaboration and cloud technology to help Zoom reliably
> connect the world now and in the future. I'm here to get this right and will
> personally do my best to prevent disruptions like this from happening in the
> future. Zoom’s availability and reliability is a top priority and we appreciate
> all of your support.
>
> Sincerely,
> Velchamy Sankarlingam
> President of Product and Engineering
I'm not sure how one is a President *of something*, but different strokes,
I guess.
Thanks to everyone for not swamping the list this morning. :-)
Cheers,
-- jr '<admin/>' a
--
Jay R. Ashworth Baylink jra@baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII
St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274
_______________________________________________
Outages mailing list
Outages@outages.org
https://puck.nether.net/mailman/listinfo/outages
in this Letter From The Boss:
----- Forwarded Message -----
> From: "Zoom Video Communications" <velchamy.sankarlingam@zoom.us>
> Sent: Monday, August 24, 2020 9:37:57 PM
> Subject: Regarding August 24th Service Disruption
> Dear Valued Zoom Customer,
>
> As you may know, at 4:56 am PDT on August 24, Zoom experienced a partial
> disruption of our Meeting, Webinar, and website services. We largely restored
> service by 8:26 am PDT. We have determined that the cause of this service
> disruption was related to an application-level bug in our system, which
> resulted in a web login issue for customers.
>
> We always take very seriously our responsibility to keep you connected, and we
> know that you are relying on us during this particularly challenging time. We
> deeply regret this incident and sincerely apologize. I’m personally
> disappointed that we have let you down and I am sorry for any inconvenience
> this may have caused.
>
> I am proud of our dedicated team working to enable our customers’ work,
> schooling, and social lives during the global health crisis. We are intensely
> focused on scaling our collaboration and cloud technology to help Zoom reliably
> connect the world now and in the future. I'm here to get this right and will
> personally do my best to prevent disruptions like this from happening in the
> future. Zoom’s availability and reliability is a top priority and we appreciate
> all of your support.
>
> Sincerely,
> Velchamy Sankarlingam
> President of Product and Engineering
I'm not sure how one is a President *of something*, but different strokes,
I guess.
Thanks to everyone for not swamping the list this morning. :-)
Cheers,
-- jr '<admin/>' a
--
Jay R. Ashworth Baylink jra@baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII
St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274
_______________________________________________
Outages mailing list
Outages@outages.org
https://puck.nether.net/mailman/listinfo/outages