Mailing List Archive

Help Desk call volume has increased drastically stating one way or no audio. Almost all calls traverse Windstream at some point during traces.


Phillip Alger
480-426-9841
Crexendo, Inc.

From: Outages <outages-bounces@outages.org> On Behalf Of Rob Hall via Outages
Sent: Wednesday, October 16, 2019 10:22 AM
To: outages@outages.org
Subject: [outages] Spectrum/Comcast outage

I've seen 8 branch offices drop coast-to-coast in the past 30 minutes (CA, TN, VA primarily) with service on both Spectrum and Comcast. Is anyone seeing a backbone or transit issue that we could track this back to?

Thanks!
--

[cid:image001.png@01D5840E.21D7B150]
Rob Hall, CCNP, CCP-V - IT Manager
C 423.312.6003 | O 423.272.7897 | F 423.765.1881
1040 Tidewater Court, Kingsport, TN 37660
rhall@lstaff.com<mailto:rhall@lstaff.com> | luttrellstaffing.com

We have multiple DIDs with Earthlink that are reporting this issue. I'm
pretty sure they have an open issue.

On Wed, Oct 16, 2019 at 9:41 AM Phillip Alger via Outages <
outages@outages.org> wrote:

> Help Desk call volume has increased drastically stating one way or no
> audio. Almost all calls traverse Windstream at some point during traces.
>
>
>
>
>
> Phillip Alger
>
> 480-426-9841
>
> Crexendo, Inc.
>
>
>
> *From:* Outages <outages-bounces@outages.org> *On Behalf Of *Rob Hall via
> Outages
> *Sent:* Wednesday, October 16, 2019 10:22 AM
> *To:* outages@outages.org
> *Subject:* [outages] Spectrum/Comcast outage
>
>
>
> I’ve seen 8 branch offices drop coast-to-coast in the past 30 minutes (CA,
> TN, VA primarily) with service on both Spectrum and Comcast. Is anyone
> seeing a backbone or transit issue that we could track this back to?
>
>
>
> Thanks!
>
> --
>
>
>
> *Rob Hall, **CCNP, CCP-V – **IT Manager*
> C 423.312.6003 | O 423.272.7897 | F 423.765.1881
>
> 1040 Tidewater Court, Kingsport, TN 37660
>
> *rhall@lstaff.com <rhall@lstaff.com>* | luttrellstaffing.com
>
>
>
>
>
>
>
>
> _______________________________________________
> Outages mailing list
> Outages@outages.org
> https://puck.nether.net/mailman/listinfo/outages
>


--
*Chris Duncan*
*Account Manager*
*D: 310.409.1454*



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We experienced a wave of one way audio early today and narrowed it down to outbound calling with Windstream. We removed them from routing but are still seeing some other reports due to “other”carriers using the same routes

T

>
> On Oct 16, 2019, at 09:41, Phillip Alger via Outages <outages@outages.org> wrote:
>
> ?
> Help Desk call volume has increased drastically stating one way or no audio. Almost all calls traverse Windstream at some point during traces.
>
>
> Phillip Alger
> 480-426-9841
> Crexendo, Inc.
>
> From: Outages <outages-bounces@outages.org> On Behalf Of Rob Hall via Outages
> Sent: Wednesday, October 16, 2019 10:22 AM
> To: outages@outages.org
> Subject: [outages] Spectrum/Comcast outage
>
> I’ve seen 8 branch offices drop coast-to-coast in the past 30 minutes (CA, TN, VA primarily) with service on both Spectrum and Comcast. Is anyone seeing a backbone or transit issue that we could track this back to?
>
> Thanks!
> --
>
> <image001.png>
> Rob Hall, CCNP, CCP-V – IT Manager
> C 423.312.6003 | O 423.272.7897 | F 423.765.1881
> 1040 Tidewater Court, Kingsport, TN 37660
> rhall@lstaff.com | luttrellstaffing.com
>
>
>
>
> _______________________________________________
> Outages mailing list
> Outages@outages.org
> https://puck.nether.net/mailman/listinfo/outages