Mailing List Archive

FW: Level 3 Demand Maintenance
________________________________

From: TechnicalSupport [mailto:TechnicalSupport@Level3.com]
Sent: Tuesday, February 27, 2007 2:40 PM
Subject: Level 3 Demand Maintenance



LEVEL (3) COMMUNICATIONS - NETWORK CHANGE CONTROL (NCC)



*** DEMAND MAINTENANCE ADVISEMENT ***



YOUR SERVICE WITH LEVEL (3) COMMUNICATIONS MAY BE AFFECTED





Clarify Case #: 1856906



Primary Dates: February 28, 2007 3am - 6am PST



Location of Maintenance: San Jose, CA



Summary Description of Maintenance: Level 3 will perform a Demand
Maintenance to reload car4.sjo1. Level 3 has experienced routing issue
with this device and will be reloaded between the hours 3am and 6am PST.




Customer Impact: This is a Service Affecting maintenance. Customers that
have redundant connections may see a switch hit when maintenance begins.
Customers that do not have redundant connections may be down for the
duration of the maintenance. Maintenance may take up to 30 minutes to
complete.



Impacted Equipment: car4.sjo1



If you have any questions or concerns about this network maintenance
advisement, please call the Service Management Center at 877-4LEVEL3 for
prompt assistance. If you have any changes in the personnel contacts for
these maintenance advisements, please also communicate those changes to
a SMC representative. Once you have contacted the SMC, a customer ticket
will be opened for your inquiry, and a representative will address your
concerns.



Thank you,



Level (3) Communications



Service Management Center







US Toll-free: 877 4LEVEL3



UK freephone: 0800 0927729



French freephone: 0800 913180



German freephone: 0800 253 8353



Belgian freephone: 0800 76216



Dutch freephone: 0800 0229759



mailto:eutcam at level3.com (9am-6pm GMT, Mon-Fri)



or mailto:eusupport at level3.com (24x7)



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FW: Level 3 Demand Maintenance [ In reply to ]
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Raman Sud wrote:
- ----------------

hmm....so sj was the culprit.


thanks Raman!


regards,
/virendra

>
>
> ________________________________
>
> From: TechnicalSupport [mailto:TechnicalSupport at Level3.com]
> Sent: Tuesday, February 27, 2007 2:40 PM
> Subject: Level 3 Demand Maintenance
>
>
>
> LEVEL (3) COMMUNICATIONS - NETWORK CHANGE CONTROL (NCC)
>
>
>
> *** DEMAND MAINTENANCE ADVISEMENT ***
>
>
>
> YOUR SERVICE WITH LEVEL (3) COMMUNICATIONS MAY BE AFFECTED
>
>
>
>
>
> Clarify Case #: 1856906
>
>
>
> Primary Dates: February 28, 2007 3am - 6am PST
>
>
>
> Location of Maintenance: San Jose, CA
>
>
>
> Summary Description of Maintenance: Level 3 will perform a Demand
> Maintenance to reload car4.sjo1. Level 3 has experienced routing issue
> with this device and will be reloaded between the hours 3am and 6am PST.
>
>
>
>
> Customer Impact: This is a Service Affecting maintenance. Customers that
> have redundant connections may see a switch hit when maintenance begins.
> Customers that do not have redundant connections may be down for the
> duration of the maintenance. Maintenance may take up to 30 minutes to
> complete.
>
>
>
> Impacted Equipment: car4.sjo1
>
>
>
> If you have any questions or concerns about this network maintenance
> advisement, please call the Service Management Center at 877-4LEVEL3 for
> prompt assistance. If you have any changes in the personnel contacts for
> these maintenance advisements, please also communicate those changes to
> a SMC representative. Once you have contacted the SMC, a customer ticket
> will be opened for your inquiry, and a representative will address your
> concerns.
>
>
>
> Thank you,
>
>
>
> Level (3) Communications
>
>
>
> Service Management Center
>
>
>
>
>
>
>
> US Toll-free: 877 4LEVEL3
>
>
>
> UK freephone: 0800 0927729
>
>
>
> French freephone: 0800 913180
>
>
>
> German freephone: 0800 253 8353
>
>
>
> Belgian freephone: 0800 76216
>
>
>
> Dutch freephone: 0800 0229759
>
>
>
> mailto:eutcam at level3.com (9am-6pm GMT, Mon-Fri)
>
>
>
> or mailto:eusupport at level3.com (24x7)
>
>
>
>
>
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> Outages mailing list
> Outages at isotf.org
> http://isotf.org/mailman/listinfo/outages
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