Mailing List Archive: Juniper support offline?

Juniper support offline?

Jan 25, 2020, 11:16 PM

Post #1 of 10 (2329 views)

Hi,

Looks to me and colleagues of mine like Juniper support is offline.

Last night, I was able to log in but trying to download an image got to some stage of the redirect process and hung, then a please try again later message. It persisted for the next few hours of me trying every now and then.

Today, I can’t log in at all - Invalid user/password.
Password reset process works, but, still doesn’t let me in. Different browsers, cleared cache, all the usual “is it on at the wall sir” debugging.

Hearing the same story for others.

I’ve called both the NZ 00800 (international 800) and the US +1888 number. The former says “call cannot be completed”. The US number says “high volume of calls please leave a message”.

We’re in New Zealand - unsure if that’s relevant.

Are others having these same issues?

Any insight in to what’s going on?
It’s a long weekend here, so the local sales/SE/etc. folks I usually deal with are likely not anywhere near their phones.

--
Nathan Ward

_______________________________________________
juniper-nsp mailing list juniper-nsp@puck.nether.net
https://puck.nether.net/mailman/listinfo/juniper-nsp

Re: Juniper support offline? [ In reply to ]

liam at maxumdata

Jan 25, 2020, 11:22 PM

Post #2 of 10 (2329 views)

Permalink

I just messaged some local at Juniper NZ and they advised that +80025864737
is working for support.

Seems to work from my 2D mobile here too.

Cheers

Liam

On Sun, 26 Jan 2020 at 8:16 PM, Nathan Ward <juniper-nsp@daork.net> wrote:

> Hi,
>
> Looks to me and colleagues of mine like Juniper support is offline.
>
> Last night, I was able to log in but trying to download an image got to
> some stage of the redirect process and hung, then a please try again later
> message. It persisted for the next few hours of me trying every now and
> then.
>
> Today, I can’t log in at all - Invalid user/password.
> Password reset process works, but, still doesn’t let me in. Different
> browsers, cleared cache, all the usual “is it on at the wall sir” debugging.
>
> Hearing the same story for others.
>
> I’ve called both the NZ 00800 (international 800) and the US +1888 number.
> The former says “call cannot be completed”. The US number says “high volume
> of calls please leave a message”.
>
> We’re in New Zealand - unsure if that’s relevant.
>
>
> Are others having these same issues?
>
> Any insight in to what’s going on?
> It’s a long weekend here, so the local sales/SE/etc. folks I usually deal
> with are likely not anywhere near their phones.
>
> --
> Nathan Ward
>
> _______________________________________________
> juniper-nsp mailing list juniper-nsp@puck.nether.net
> https://puck.nether.net/mailman/listinfo/juniper-nsp
>
--
Kind Regards

Liam Farr

Maxum Data
+64-9-950-5302
_______________________________________________
juniper-nsp mailing list juniper-nsp@puck.nether.net
https://puck.nether.net/mailman/listinfo/juniper-nsp

Re: Juniper support offline? [ In reply to ]

juniper-nsp at daork

Jan 26, 2020, 2:28 AM

Post #3 of 10 (2325 views)

Permalink

Hi,

The published number on the Juniper website - 0080025864737 doesn’t work, and the +1888 US number went to Juniper, but to voicemail.

I’ve called the number Liam has posted here (same as above but with + rather than 00), which worked - the agent had told me that there was maintenance yesterday and now there is no way to get copies of images apparently, even JTAC.
I was told that there is no ETA for login being restored. All they can do is open a case so I get notified if and when it’s fixed. (Yeah, the agent really said “if and when”).

Prsearch disappeared what, Jan 2019.. this year will it be case management and download access we lose for almost a year?

On the off chance someone has them and is able to share, I need packages for 18.2R3-S1 for MX204 (so, VMHost), and 18.4R2-S2 for QFX5120.
Those are the JTAC recommended versions, so I imagine they’ll be knocking about on plenty of hard drives..
Luckily, checksums are still visible on the public site :-)

> On 26/01/2020, at 8:22 PM, Liam Farr <liam@maxumdata.com> wrote:
>
> I just messaged some local at Juniper NZ and they advised that +80025864737 is working for support.
>
> Seems to work from my 2D mobile here too.
>
>
> Cheers
>
> Liam
>
> On Sun, 26 Jan 2020 at 8:16 PM, Nathan Ward <juniper-nsp@daork.net <mailto:juniper-nsp@daork.net>> wrote:
> Hi,
>
> Looks to me and colleagues of mine like Juniper support is offline.
>
> Last night, I was able to log in but trying to download an image got to some stage of the redirect process and hung, then a please try again later message. It persisted for the next few hours of me trying every now and then.
>
> Today, I can’t log in at all - Invalid user/password.
> Password reset process works, but, still doesn’t let me in. Different browsers, cleared cache, all the usual “is it on at the wall sir” debugging.
>
> Hearing the same story for others.
>
> I’ve called both the NZ 00800 (international 800) and the US +1888 number. The former says “call cannot be completed”. The US number says “high volume of calls please leave a message”.
>
> We’re in New Zealand - unsure if that’s relevant.
>
>
> Are others having these same issues?
>
> Any insight in to what’s going on?
> It’s a long weekend here, so the local sales/SE/etc. folks I usually deal with are likely not anywhere near their phones.
>
> --
> Nathan Ward
>
> _______________________________________________
> juniper-nsp mailing list juniper-nsp@puck.nether.net <mailto:juniper-nsp@puck.nether.net>
> https://puck.nether.net/mailman/listinfo/juniper-nsp <https://puck.nether.net/mailman/listinfo/juniper-nsp>
> --
> Kind Regards
>
>
> Liam Farr
>
> Maxum Data
> +64-9-950-5302

_______________________________________________
juniper-nsp mailing list juniper-nsp@puck.nether.net
https://puck.nether.net/mailman/listinfo/juniper-nsp

Re: Juniper support offline? [ In reply to ]

mr.thomas.scott at gmail

Jan 26, 2020, 3:13 AM

Post #4 of 10 (2325 views)

Permalink

Just got off the phone with JTAC and was informed the website was down for
"maintenance". We managed to open a case last night, but were unable to
this morning... I'm hoping that the "issue" doesn't last too long..

Phone number I called was 1-888-314-5822.

- Thomas Scott | mr.thomas.scott@gmail.com <mr.thomas.scott@gmail.com>

On Sun, Jan 26, 2020 at 5:28 AM Nathan Ward <juniper-nsp@daork.net> wrote:

> Hi,
>
> The published number on the Juniper website - 0080025864737 doesn’t work,
> and the +1888 US number went to Juniper, but to voicemail.
>
> I’ve called the number Liam has posted here (same as above but with +
> rather than 00), which worked - the agent had told me that there was
> maintenance yesterday and now there is no way to get copies of images
> apparently, even JTAC.
> I was told that there is no ETA for login being restored. All they can do
> is open a case so I get notified if and when it’s fixed. (Yeah, the agent
> really said “if and when”).
>
> Prsearch disappeared what, Jan 2019.. this year will it be case management
> and download access we lose for almost a year?
>
>
> On the off chance someone has them and is able to share, I need packages
> for 18.2R3-S1 for MX204 (so, VMHost), and 18.4R2-S2 for QFX5120.
> Those are the JTAC recommended versions, so I imagine they’ll be knocking
> about on plenty of hard drives..
> Luckily, checksums are still visible on the public site :-)
>
> > On 26/01/2020, at 8:22 PM, Liam Farr <liam@maxumdata.com> wrote:
> >
> > I just messaged some local at Juniper NZ and they advised that
> +80025864737 is working for support.
> >
> > Seems to work from my 2D mobile here too.
> >
> >
> > Cheers
> >
> > Liam
> >
> > On Sun, 26 Jan 2020 at 8:16 PM, Nathan Ward <juniper-nsp@daork.net
> <mailto:juniper-nsp@daork.net>> wrote:
> > Hi,
> >
> > Looks to me and colleagues of mine like Juniper support is offline.
> >
> > Last night, I was able to log in but trying to download an image got to
> some stage of the redirect process and hung, then a please try again later
> message. It persisted for the next few hours of me trying every now and
> then.
> >
> > Today, I can’t log in at all - Invalid user/password.
> > Password reset process works, but, still doesn’t let me in. Different
> browsers, cleared cache, all the usual “is it on at the wall sir” debugging.
> >
> > Hearing the same story for others.
> >
> > I’ve called both the NZ 00800 (international 800) and the US +1888
> number. The former says “call cannot be completed”. The US number says
> “high volume of calls please leave a message”.
> >
> > We’re in New Zealand - unsure if that’s relevant.
> >
> >
> > Are others having these same issues?
> >
> > Any insight in to what’s going on?
> > It’s a long weekend here, so the local sales/SE/etc. folks I usually
> deal with are likely not anywhere near their phones.
> >
> > --
> > Nathan Ward
> >
> > _______________________________________________
> > juniper-nsp mailing list juniper-nsp@puck.nether.net <mailto:
> juniper-nsp@puck.nether.net>
> > https://puck.nether.net/mailman/listinfo/juniper-nsp <
> https://puck.nether.net/mailman/listinfo/juniper-nsp>
> > --
> > Kind Regards
> >
> >
> > Liam Farr
> >
> > Maxum Data
> > +64-9-950-5302
>
> _______________________________________________
> juniper-nsp mailing list juniper-nsp@puck.nether.net
> https://puck.nether.net/mailman/listinfo/juniper-nsp
>
_______________________________________________
juniper-nsp mailing list juniper-nsp@puck.nether.net
https://puck.nether.net/mailman/listinfo/juniper-nsp

Re: Juniper support offline? [ In reply to ]

ross.halliday at wtccommunications

Jan 26, 2020, 8:07 AM

Post #5 of 10 (2323 views)

Permalink

Seems to be back albeit a bit rocky - I could not get in with my previous password and had to reset. SRM and Downloads appear to be functioning

Ross

-----Original Message-----
From: juniper-nsp <juniper-nsp-bounces@puck.nether.net> On Behalf Of Thomas Scott
Sent: January 26, 2020 6:14 AM
To: Nathan Ward <juniper-nsp@daork.net>
Cc: Juniper NSP <juniper-nsp@puck.nether.net>
Subject: Re: [j-nsp] Juniper support offline?

Just got off the phone with JTAC and was informed the website was down for
"maintenance". We managed to open a case last night, but were unable to
this morning... I'm hoping that the "issue" doesn't last too long..

Phone number I called was 1-888-314-5822.

- Thomas Scott | mr.thomas.scott@gmail.com <mr.thomas.scott@gmail.com>

On Sun, Jan 26, 2020 at 5:28 AM Nathan Ward <juniper-nsp@daork.net> wrote:

> Hi,
>
> The published number on the Juniper website - 0080025864737 doesn’t work,
> and the +1888 US number went to Juniper, but to voicemail.
>
> I’ve called the number Liam has posted here (same as above but with +
> rather than 00), which worked - the agent had told me that there was
> maintenance yesterday and now there is no way to get copies of images
> apparently, even JTAC.
> I was told that there is no ETA for login being restored. All they can do
> is open a case so I get notified if and when it’s fixed. (Yeah, the agent
> really said “if and when”).
>
> Prsearch disappeared what, Jan 2019.. this year will it be case management
> and download access we lose for almost a year?
>
>
> On the off chance someone has them and is able to share, I need packages
> for 18.2R3-S1 for MX204 (so, VMHost), and 18.4R2-S2 for QFX5120.
> Those are the JTAC recommended versions, so I imagine they’ll be knocking
> about on plenty of hard drives..
> Luckily, checksums are still visible on the public site :-)
>
> > On 26/01/2020, at 8:22 PM, Liam Farr <liam@maxumdata.com> wrote:
> >
> > I just messaged some local at Juniper NZ and they advised that
> +80025864737 is working for support.
> >
> > Seems to work from my 2D mobile here too.
> >
> >
> > Cheers
> >
> > Liam
> >
> > On Sun, 26 Jan 2020 at 8:16 PM, Nathan Ward <juniper-nsp@daork.net
> <mailto:juniper-nsp@daork.net>> wrote:
> > Hi,
> >
> > Looks to me and colleagues of mine like Juniper support is offline.
> >
> > Last night, I was able to log in but trying to download an image got to
> some stage of the redirect process and hung, then a please try again later
> message. It persisted for the next few hours of me trying every now and
> then.
> >
> > Today, I can’t log in at all - Invalid user/password.
> > Password reset process works, but, still doesn’t let me in. Different
> browsers, cleared cache, all the usual “is it on at the wall sir” debugging.
> >
> > Hearing the same story for others.
> >
> > I’ve called both the NZ 00800 (international 800) and the US +1888
> number. The former says “call cannot be completed”. The US number says
> “high volume of calls please leave a message”.
> >
> > We’re in New Zealand - unsure if that’s relevant.
> >
> >
> > Are others having these same issues?
> >
> > Any insight in to what’s going on?
> > It’s a long weekend here, so the local sales/SE/etc. folks I usually
> deal with are likely not anywhere near their phones.
> >
> > --
> > Nathan Ward
> >
> > _______________________________________________
> > juniper-nsp mailing list juniper-nsp@puck.nether.net <mailto:
> juniper-nsp@puck.nether.net>
> > https://puck.nether.net/mailman/listinfo/juniper-nsp <
> https://puck.nether.net/mailman/listinfo/juniper-nsp>
> > --
> > Kind Regards
> >
> >
> > Liam Farr
> >
> > Maxum Data
> > +64-9-950-5302
>
> _______________________________________________
> juniper-nsp mailing list juniper-nsp@puck.nether.net
> https://puck.nether.net/mailman/listinfo/juniper-nsp
>
_______________________________________________
juniper-nsp mailing list juniper-nsp@puck.nether.net
https://puck.nether.net/mailman/listinfo/juniper-nsp
_______________________________________________
juniper-nsp mailing list juniper-nsp@puck.nether.net
https://puck.nether.net/mailman/listinfo/juniper-nsp

Re: Juniper support offline? [ In reply to ]

chs at ip4

Jan 26, 2020, 8:30 AM

Post #6 of 10 (2323 views)

Permalink

?Everything works here again - without resetting.
Looks like it’s recovering

Von meinem iPhone gesendet

> Am 26.01.2020 um 17:08 schrieb Ross Halliday <ross.halliday@wtccommunications.ca>:
>
> ?Seems to be back albeit a bit rocky - I could not get in with my previous password and had to reset. SRM and Downloads appear to be functioning
>
> Ross
>
>
> -----Original Message-----
> From: juniper-nsp <juniper-nsp-bounces@puck.nether.net> On Behalf Of Thomas Scott
> Sent: January 26, 2020 6:14 AM
> To: Nathan Ward <juniper-nsp@daork.net>
> Cc: Juniper NSP <juniper-nsp@puck.nether.net>
> Subject: Re: [j-nsp] Juniper support offline?
>
> Just got off the phone with JTAC and was informed the website was down for
> "maintenance". We managed to open a case last night, but were unable to
> this morning... I'm hoping that the "issue" doesn't last too long..
>
> Phone number I called was 1-888-314-5822.
>
> - Thomas Scott | mr.thomas.scott@gmail.com <mr.thomas.scott@gmail.com>
>
>
>>>> On Sun, Jan 26, 2020 at 5:28 AM Nathan Ward <juniper-nsp@daork.net> wrote:
>> Hi,
>> The published number on the Juniper website - 0080025864737 doesn’t work,
>> and the +1888 US number went to Juniper, but to voicemail.
>> I’ve called the number Liam has posted here (same as above but with +
>> rather than 00), which worked - the agent had told me that there was
>> maintenance yesterday and now there is no way to get copies of images
>> apparently, even JTAC.
>> I was told that there is no ETA for login being restored. All they can do
>> is open a case so I get notified if and when it’s fixed. (Yeah, the agent
>> really said “if and when”).
>> Prsearch disappeared what, Jan 2019.. this year will it be case management
>> and download access we lose for almost a year?
>> On the off chance someone has them and is able to share, I need packages
>> for 18.2R3-S1 for MX204 (so, VMHost), and 18.4R2-S2 for QFX5120.
>> Those are the JTAC recommended versions, so I imagine they’ll be knocking
>> about on plenty of hard drives..
>> Luckily, checksums are still visible on the public site :-)
>>>> On 26/01/2020, at 8:22 PM, Liam Farr <liam@maxumdata.com> wrote:
>>> I just messaged some local at Juniper NZ and they advised that
>> +80025864737 is working for support.
>>> Seems to work from my 2D mobile here too.
>>> Cheers
>>> Liam
>>> On Sun, 26 Jan 2020 at 8:16 PM, Nathan Ward <juniper-nsp@daork.net
>> <mailto:juniper-nsp@daork.net>> wrote:
>>> Hi,
>>> Looks to me and colleagues of mine like Juniper support is offline.
>>> Last night, I was able to log in but trying to download an image got to
>> some stage of the redirect process and hung, then a please try again later
>> message. It persisted for the next few hours of me trying every now and
>> then.
>>> Today, I can’t log in at all - Invalid user/password.
>>> Password reset process works, but, still doesn’t let me in. Different
>> browsers, cleared cache, all the usual “is it on at the wall sir” debugging.
>>> Hearing the same story for others.
>>> I’ve called both the NZ 00800 (international 800) and the US +1888
>> number. The former says “call cannot be completed”. The US number says
>> “high volume of calls please leave a message”.
>>> We’re in New Zealand - unsure if that’s relevant.
>>> Are others having these same issues?
>>> Any insight in to what’s going on?
>>> It’s a long weekend here, so the local sales/SE/etc. folks I usually
>> deal with are likely not anywhere near their phones.
>>> --
>>> Nathan Ward
>>> _______________________________________________
>>> juniper-nsp mailing list juniper-nsp@puck.nether.net <mailto:
>> juniper-nsp@puck.nether.net>
>>> https://puck.nether.net/mailman/listinfo/juniper-nsp <
>> https://puck.nether.net/mailman/listinfo/juniper-nsp>
>>> --
>>> Kind Regards
>>> Liam Farr
>>> Maxum Data
>>> +64-9-950-5302
>> _______________________________________________
>> juniper-nsp mailing list juniper-nsp@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/juniper-nsp
> _______________________________________________
> juniper-nsp mailing list juniper-nsp@puck.nether.net
> https://puck.nether.net/mailman/listinfo/juniper-nsp
> _______________________________________________
> juniper-nsp mailing list juniper-nsp@puck.nether.net
> https://puck.nether.net/mailman/listinfo/juniper-nsp

_______________________________________________
juniper-nsp mailing list juniper-nsp@puck.nether.net
https://puck.nether.net/mailman/listinfo/juniper-nsp

Re: Juniper support offline? [ In reply to ]

aaron at digitalcrossroad

Jan 27, 2020, 1:02 AM

Post #7 of 10 (2316 views)

Permalink

Hi,

>Prsearch disappeared what, Jan 2019.. this year will it be case management and download access we lose for almost a year?

FYI, PR search came back a long time ago sometime late 2019.

-Aaron

Jan 26, 2020, 08:30 by chs@ip4.de:

> Everything works here again - without resetting.
> Looks like it’s recovering
>
>
>
> Von meinem iPhone gesendet
>
>> Am 26.01.2020 um 17:08 schrieb Ross Halliday <ross.halliday@wtccommunications.ca>:
>>
>> ?Seems to be back albeit a bit rocky - I could not get in with my previous password and had to reset. SRM and Downloads appear to be functioning
>>
>> Ross
>>
>>
>> -----Original Message-----
>> From: juniper-nsp <juniper-nsp-bounces@puck.nether.net> On Behalf Of Thomas Scott
>> Sent: January 26, 2020 6:14 AM
>> To: Nathan Ward <juniper-nsp@daork.net>
>> Cc: Juniper NSP <juniper-nsp@puck.nether.net>
>> Subject: Re: [j-nsp] Juniper support offline?
>>
>> Just got off the phone with JTAC and was informed the website was down for
>> "maintenance". We managed to open a case last night, but were unable to
>> this morning... I'm hoping that the "issue" doesn't last too long..
>>
>> Phone number I called was 1-888-314-5822.
>>
>> - Thomas Scott | mr.thomas.scott@gmail.com <mr.thomas.scott@gmail.com>
>>
>>
>>>>> On Sun, Jan 26, 2020 at 5:28 AM Nathan Ward <juniper-nsp@daork.net> wrote:
>>>>>
>>> Hi,
>>> The published number on the Juniper website - 0080025864737 doesn’t work,
>>> and the +1888 US number went to Juniper, but to voicemail.
>>> I’ve called the number Liam has posted here (same as above but with +
>>> rather than 00), which worked - the agent had told me that there was
>>> maintenance yesterday and now there is no way to get copies of images
>>> apparently, even JTAC.
>>> I was told that there is no ETA for login being restored. All they can do
>>> is open a case so I get notified if and when it’s fixed. (Yeah, the agent
>>> really said “if and when”).
>>> Prsearch disappeared what, Jan 2019.. this year will it be case management
>>> and download access we lose for almost a year?
>>> On the off chance someone has them and is able to share, I need packages
>>> for 18.2R3-S1 for MX204 (so, VMHost), and 18.4R2-S2 for QFX5120.
>>> Those are the JTAC recommended versions, so I imagine they’ll be knocking
>>> about on plenty of hard drives..
>>> Luckily, checksums are still visible on the public site :-)
>>>
>>>>> On 26/01/2020, at 8:22 PM, Liam Farr <liam@maxumdata.com> wrote:
>>>>>
>>>> I just messaged some local at Juniper NZ and they advised that
>>>>
>>> +80025864737 is working for support.
>>>
>>>> Seems to work from my 2D mobile here too.
>>>> Cheers
>>>> Liam
>>>> On Sun, 26 Jan 2020 at 8:16 PM, Nathan Ward <juniper-nsp@daork.net
>>>>
>>> <mailto:juniper-nsp@daork.net>> wrote:
>>>
>>>> Hi,
>>>> Looks to me and colleagues of mine like Juniper support is offline.
>>>> Last night, I was able to log in but trying to download an image got to
>>>>
>>> some stage of the redirect process and hung, then a please try again later
>>> message. It persisted for the next few hours of me trying every now and
>>> then.
>>>
>>>> Today, I can’t log in at all - Invalid user/password.
>>>> Password reset process works, but, still doesn’t let me in. Different
>>>>
>>> browsers, cleared cache, all the usual “is it on at the wall sir” debugging.
>>>
>>>> Hearing the same story for others.
>>>> I’ve called both the NZ 00800 (international 800) and the US +1888
>>>>
>>> number. The former says “call cannot be completed”. The US number says
>>> “high volume of calls please leave a message”.
>>>
>>>> We’re in New Zealand - unsure if that’s relevant.
>>>> Are others having these same issues?
>>>> Any insight in to what’s going on?
>>>> It’s a long weekend here, so the local sales/SE/etc. folks I usually
>>>>
>>> deal with are likely not anywhere near their phones.
>>>
>>>> --
>>>> Nathan Ward
>>>> _______________________________________________
>>>> juniper-nsp mailing list juniper-nsp@puck.nether.net <mailto:
>>>>
>>> juniper-nsp@puck.nether.net>
>>>
>>>> https://puck.nether.net/mailman/listinfo/juniper-nsp <
>>>>
>>> https://puck.nether.net/mailman/listinfo/juniper-nsp>
>>>
>>>> --
>>>> Kind Regards
>>>> Liam Farr
>>>> Maxum Data
>>>> +64-9-950-5302
>>>>
>>> _______________________________________________
>>> juniper-nsp mailing list juniper-nsp@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/juniper-nsp
>>>
>> _______________________________________________
>> juniper-nsp mailing list juniper-nsp@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/juniper-nsp
>> _______________________________________________
>> juniper-nsp mailing list juniper-nsp@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/juniper-nsp
>>
>
> _______________________________________________
> juniper-nsp mailing list juniper-nsp@puck.nether.net
> https://puck.nether.net/mailman/listinfo/juniper-nsp
>

_______________________________________________
juniper-nsp mailing list juniper-nsp@puck.nether.net
https://puck.nether.net/mailman/listinfo/juniper-nsp

Re: Juniper support offline? [ In reply to ]

juniper-nsp at daork

Jan 27, 2020, 1:04 AM

Post #8 of 10 (2316 views)

Permalink

Yep - Mid November.

> On 27/01/2020, at 10:02 PM, <aaron@digitalcrossroad.org> <aaron@digitalcrossroad.org> wrote:
>
> Hi,
>
>> Prsearch disappeared what, Jan 2019.. this year will it be case management and download access we lose for almost a year?
>
> FYI, PR search came back a long time ago sometime late 2019.
>
> -Aaron
>
>
> Jan 26, 2020, 08:30 by chs@ip4.de:
>
>> Everything works here again - without resetting.
>> Looks like it’s recovering
>>
>>
>>
>> Von meinem iPhone gesendet
>>
>>> Am 26.01.2020 um 17:08 schrieb Ross Halliday <ross.halliday@wtccommunications.ca>:
>>>
>>> ?Seems to be back albeit a bit rocky - I could not get in with my previous password and had to reset. SRM and Downloads appear to be functioning
>>>
>>> Ross
>>>
>>>
>>> -----Original Message-----
>>> From: juniper-nsp <juniper-nsp-bounces@puck.nether.net> On Behalf Of Thomas Scott
>>> Sent: January 26, 2020 6:14 AM
>>> To: Nathan Ward <juniper-nsp@daork.net>
>>> Cc: Juniper NSP <juniper-nsp@puck.nether.net>
>>> Subject: Re: [j-nsp] Juniper support offline?
>>>
>>> Just got off the phone with JTAC and was informed the website was down for
>>> "maintenance". We managed to open a case last night, but were unable to
>>> this morning... I'm hoping that the "issue" doesn't last too long..
>>>
>>> Phone number I called was 1-888-314-5822.
>>>
>>> - Thomas Scott | mr.thomas.scott@gmail.com <mr.thomas.scott@gmail.com>
>>>
>>>
>>>>>> On Sun, Jan 26, 2020 at 5:28 AM Nathan Ward <juniper-nsp@daork.net> wrote:
>>>>>>
>>>> Hi,
>>>> The published number on the Juniper website - 0080025864737 doesn’t work,
>>>> and the +1888 US number went to Juniper, but to voicemail.
>>>> I’ve called the number Liam has posted here (same as above but with +
>>>> rather than 00), which worked - the agent had told me that there was
>>>> maintenance yesterday and now there is no way to get copies of images
>>>> apparently, even JTAC.
>>>> I was told that there is no ETA for login being restored. All they can do
>>>> is open a case so I get notified if and when it’s fixed. (Yeah, the agent
>>>> really said “if and when”).
>>>> Prsearch disappeared what, Jan 2019.. this year will it be case management
>>>> and download access we lose for almost a year?
>>>> On the off chance someone has them and is able to share, I need packages
>>>> for 18.2R3-S1 for MX204 (so, VMHost), and 18.4R2-S2 for QFX5120.
>>>> Those are the JTAC recommended versions, so I imagine they’ll be knocking
>>>> about on plenty of hard drives..
>>>> Luckily, checksums are still visible on the public site :-)
>>>>
>>>>>> On 26/01/2020, at 8:22 PM, Liam Farr <liam@maxumdata.com> wrote:
>>>>>>
>>>>> I just messaged some local at Juniper NZ and they advised that
>>>>>
>>>> +80025864737 is working for support.
>>>>
>>>>> Seems to work from my 2D mobile here too.
>>>>> Cheers
>>>>> Liam
>>>>> On Sun, 26 Jan 2020 at 8:16 PM, Nathan Ward <juniper-nsp@daork.net
>>>>>
>>>> <mailto:juniper-nsp@daork.net>> wrote:
>>>>
>>>>> Hi,
>>>>> Looks to me and colleagues of mine like Juniper support is offline.
>>>>> Last night, I was able to log in but trying to download an image got to
>>>>>
>>>> some stage of the redirect process and hung, then a please try again later
>>>> message. It persisted for the next few hours of me trying every now and
>>>> then.
>>>>
>>>>> Today, I can’t log in at all - Invalid user/password.
>>>>> Password reset process works, but, still doesn’t let me in. Different
>>>>>
>>>> browsers, cleared cache, all the usual “is it on at the wall sir” debugging.
>>>>
>>>>> Hearing the same story for others.
>>>>> I’ve called both the NZ 00800 (international 800) and the US +1888
>>>>>
>>>> number. The former says “call cannot be completed”. The US number says
>>>> “high volume of calls please leave a message”.
>>>>
>>>>> We’re in New Zealand - unsure if that’s relevant.
>>>>> Are others having these same issues?
>>>>> Any insight in to what’s going on?
>>>>> It’s a long weekend here, so the local sales/SE/etc. folks I usually
>>>>>
>>>> deal with are likely not anywhere near their phones.
>>>>
>>>>> --
>>>>> Nathan Ward
>>>>> _______________________________________________
>>>>> juniper-nsp mailing list juniper-nsp@puck.nether.net <mailto:
>>>>>
>>>> juniper-nsp@puck.nether.net>
>>>>
>>>>> https://puck.nether.net/mailman/listinfo/juniper-nsp <
>>>>>
>>>> https://puck.nether.net/mailman/listinfo/juniper-nsp>
>>>>
>>>>> --
>>>>> Kind Regards
>>>>> Liam Farr
>>>>> Maxum Data
>>>>> +64-9-950-5302
>>>>>
>>>> _______________________________________________
>>>> juniper-nsp mailing list juniper-nsp@puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/juniper-nsp
>>>>
>>> _______________________________________________
>>> juniper-nsp mailing list juniper-nsp@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/juniper-nsp
>>> _______________________________________________
>>> juniper-nsp mailing list juniper-nsp@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/juniper-nsp
>>>
>>
>> _______________________________________________
>> juniper-nsp mailing list juniper-nsp@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/juniper-nsp
>>
>
> _______________________________________________
> juniper-nsp mailing list juniper-nsp@puck.nether.net
> https://puck.nether.net/mailman/listinfo/juniper-nsp

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Re: Juniper support offline? [ In reply to ]

juniper-nsp at daork

Feb 13, 2020, 1:42 PM

Post #9 of 10 (2272 views)

Permalink

And again.. this time the whole my.juniper.net <http://my.juniper.net/> is down, not just the login system. Downloads are also not working, and www.juniper.net <http://www.juniper.net/> is really slow to load.. Weirdly, support.juniper.net <http://support.juniper.net/> seems to work.

This is not wildly confidence inspiring, eh?

Don’t get me wrong, this is one of those “I’m complaining because I like your gear and it pains me to see you mess up so bad” situations.

> On 26/01/2020, at 8:16 PM, Nathan Ward <juniper-nsp@daork.net> wrote:
>
> Hi,
>
> Looks to me and colleagues of mine like Juniper support is offline.
>
> Last night, I was able to log in but trying to download an image got to some stage of the redirect process and hung, then a please try again later message. It persisted for the next few hours of me trying every now and then.
>
> Today, I can’t log in at all - Invalid user/password.
> Password reset process works, but, still doesn’t let me in. Different browsers, cleared cache, all the usual “is it on at the wall sir” debugging.
>
> Hearing the same story for others.
>
> I’ve called both the NZ 00800 (international 800) and the US +1888 number. The former says “call cannot be completed”. The US number says “high volume of calls please leave a message”.
>
> We’re in New Zealand - unsure if that’s relevant.
>
>
> Are others having these same issues?
>
> Any insight in to what’s going on?
> It’s a long weekend here, so the local sales/SE/etc. folks I usually deal with are likely not anywhere near their phones.
>
> --
> Nathan Ward
>

_______________________________________________
juniper-nsp mailing list juniper-nsp@puck.nether.net
https://puck.nether.net/mailman/listinfo/juniper-nsp

Re: Juniper support offline? [ In reply to ]

chs at ip4

Feb 13, 2020, 3:52 PM

Post #10 of 10 (2272 views)

Permalink

Looks like a Maintenance Window - a bit early here but this was planned.

Best Regards

Christian Scholz

-----Ursprüngliche Nachricht-----
Von: juniper-nsp <juniper-nsp-bounces@puck.nether.net> Im Auftrag von Nathan Ward
Gesendet: Donnerstag, 13. Februar 2020 22:42
An: Juniper NSP <juniper-nsp@puck.nether.net>
Betreff: Re: [j-nsp] Juniper support offline?

And again.. this time the whole my.juniper.net <http://my.juniper.net/> is down, not just the login system. Downloads are also not working, and www.juniper.net <http://www.juniper.net/> is really slow to load.. Weirdly, support.juniper.net <http://support.juniper.net/> seems to work.

This is not wildly confidence inspiring, eh?

Don’t get me wrong, this is one of those “I’m complaining because I like your gear and it pains me to see you mess up so bad” situations.

> On 26/01/2020, at 8:16 PM, Nathan Ward <juniper-nsp@daork.net> wrote:
>
> Hi,
>
> Looks to me and colleagues of mine like Juniper support is offline.
>
> Last night, I was able to log in but trying to download an image got to some stage of the redirect process and hung, then a please try again later message. It persisted for the next few hours of me trying every now and then.
>
> Today, I can’t log in at all - Invalid user/password.
> Password reset process works, but, still doesn’t let me in. Different browsers, cleared cache, all the usual “is it on at the wall sir” debugging.
>
> Hearing the same story for others.
>
> I’ve called both the NZ 00800 (international 800) and the US +1888 number. The former says “call cannot be completed”. The US number says “high volume of calls please leave a message”.
>
> We’re in New Zealand - unsure if that’s relevant.
>
>
> Are others having these same issues?
>
> Any insight in to what’s going on?
> It’s a long weekend here, so the local sales/SE/etc. folks I usually deal with are likely not anywhere near their phones.
>
> --
> Nathan Ward
>

_______________________________________________
juniper-nsp mailing list juniper-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/juniper-nsp

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