Mailing List Archive

Darin - If you are able to make progress on this, please share back to the list. We've recently been getting sporadic complaints of same. I did speak to a support agent at hulu who advised they utilize google's geo database, but haven't been able to get beyond that.

-Scott

________________________________
From: NANOG <nanog-bounces+scott.pennington=cinbell.com@nanog.org> on behalf of Darin Steffl <darin.steffl@mnwifi.com>
Sent: Thursday, December 3, 2020 9:37 AM
To: North American Network Operators' Group <nanog@nanog.org>
Subject: Hulu Proxy Blocking our IP's

Hey all,

We are a residential and business ISP. We don't host any servers or lease our IP space to anyone but ourselves.

Yesterday we had customers report Hulu was blocking their streaming with a proxy error. Customer contacted Hulu who blamed us. I emailed the hulu email yesterday morning and haven't heard a thing back.

Can someone help get this resolved for us?

Thank you

ipadmin@hulu.com<mailto:ipadmin@hulu.com>

--
Darin Steffl
Minnesota WiFi
www.mnwifi.com<http://www.mnwifi.com/>
507-634-WiFi
Like us on Facebook<http://www.facebook.com/minnesotawifi>

Hulu is already on this list:
http://thebrotherswisp.com/index.php/geo-and-vpn/

Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Thu, Dec 3, 2020 at 10:11 AM Pennington, Scott <
scott.pennington@cinbell.com> wrote:

> Darin - If you are able to make progress on this, please share back to the
> list. We've recently been getting sporadic complaints of same. I did
> speak to a support agent at hulu who advised they utilize google's geo
> database, but haven't been able to get beyond that.
>
> -Scott
>
> ------------------------------
> *From:* NANOG <nanog-bounces+scott.pennington=cinbell.com@nanog.org> on
> behalf of Darin Steffl <darin.steffl@mnwifi.com>
> *Sent:* Thursday, December 3, 2020 9:37 AM
> *To:* North American Network Operators' Group <nanog@nanog.org>
> *Subject:* Hulu Proxy Blocking our IP's
>
> Hey all,
>
> We are a residential and business ISP. We don't host any servers or lease
> our IP space to anyone but ourselves.
>
> Yesterday we had customers report Hulu was blocking their streaming with a
> proxy error. Customer contacted Hulu who blamed us. I emailed the hulu
> email yesterday morning and haven't heard a thing back.
>
> Can someone help get this resolved for us?
>
> Thank you
>
> ipadmin@hulu.com
>
> --
> Darin Steffl
> Minnesota WiFi
> www.mnwifi.com
> 507-634-WiFi
> Like us on Facebook <http://www.facebook.com/minnesotawifi>
>

Josh,

I emailed the correct email address already and got it off that site
yesterday morning as stated. No response yet.

ipadmin@hulu.com

On Thu, Dec 3, 2020 at 9:27 AM Josh Luthman <josh@imaginenetworksllc.com>
wrote:

> Hulu is already on this list:
> http://thebrotherswisp.com/index.php/geo-and-vpn/
>
> Josh Luthman
> 24/7 Help Desk: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
>
> On Thu, Dec 3, 2020 at 10:11 AM Pennington, Scott <
> scott.pennington@cinbell.com> wrote:
>
>> Darin - If you are able to make progress on this, please share back to
>> the list. We've recently been getting sporadic complaints of same. I
>> did speak to a support agent at hulu who advised they utilize google's geo
>> database, but haven't been able to get beyond that.
>>
>> -Scott
>>
>> ------------------------------
>> *From:* NANOG <nanog-bounces+scott.pennington=cinbell.com@nanog.org> on
>> behalf of Darin Steffl <darin.steffl@mnwifi.com>
>> *Sent:* Thursday, December 3, 2020 9:37 AM
>> *To:* North American Network Operators' Group <nanog@nanog.org>
>> *Subject:* Hulu Proxy Blocking our IP's
>>
>> Hey all,
>>
>> We are a residential and business ISP. We don't host any servers or lease
>> our IP space to anyone but ourselves.
>>
>> Yesterday we had customers report Hulu was blocking their streaming with
>> a proxy error. Customer contacted Hulu who blamed us. I emailed the hulu
>> email yesterday morning and haven't heard a thing back.
>>
>> Can someone help get this resolved for us?
>>
>> Thank you
>>
>> ipadmin@hulu.com
>>
>> --
>> Darin Steffl
>> Minnesota WiFi
>> www.mnwifi.com
>> 507-634-WiFi
>> Like us on Facebook <http://www.facebook.com/minnesotawifi>
>>
>

--
Darin Steffl
Minnesota WiFi
www.mnwifi.com
507-634-WiFi
Like us on Facebook <http://www.facebook.com/minnesotawifi>

>Hulu: ipadmin@hulu.com, also see Digital Envoy above

Digital Envoy - https://www.digitalelement.com/contact-us/

Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Thu, Dec 3, 2020 at 10:42 AM Darin Steffl <darin.steffl@mnwifi.com>
wrote:

> Josh,
>
> I emailed the correct email address already and got it off that site
> yesterday morning as stated. No response yet.
>
> ipadmin@hulu.com
>
> On Thu, Dec 3, 2020 at 9:27 AM Josh Luthman <josh@imaginenetworksllc.com>
> wrote:
>
>> Hulu is already on this list:
>> http://thebrotherswisp.com/index.php/geo-and-vpn/
>>
>> Josh Luthman
>> 24/7 Help Desk: 937-552-2340
>> Direct: 937-552-2343
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>>
>>
>> On Thu, Dec 3, 2020 at 10:11 AM Pennington, Scott <
>> scott.pennington@cinbell.com> wrote:
>>
>>> Darin - If you are able to make progress on this, please share back to
>>> the list. We've recently been getting sporadic complaints of same. I
>>> did speak to a support agent at hulu who advised they utilize google's geo
>>> database, but haven't been able to get beyond that.
>>>
>>> -Scott
>>>
>>> ------------------------------
>>> *From:* NANOG <nanog-bounces+scott.pennington=cinbell.com@nanog.org> on
>>> behalf of Darin Steffl <darin.steffl@mnwifi.com>
>>> *Sent:* Thursday, December 3, 2020 9:37 AM
>>> *To:* North American Network Operators' Group <nanog@nanog.org>
>>> *Subject:* Hulu Proxy Blocking our IP's
>>>
>>> Hey all,
>>>
>>> We are a residential and business ISP. We don't host any servers or
>>> lease our IP space to anyone but ourselves.
>>>
>>> Yesterday we had customers report Hulu was blocking their streaming with
>>> a proxy error. Customer contacted Hulu who blamed us. I emailed the hulu
>>> email yesterday morning and haven't heard a thing back.
>>>
>>> Can someone help get this resolved for us?
>>>
>>> Thank you
>>>
>>> ipadmin@hulu.com
>>>
>>> --
>>> Darin Steffl
>>> Minnesota WiFi
>>> www.mnwifi.com
>>> 507-634-WiFi
>>> Like us on Facebook <http://www.facebook.com/minnesotawifi>
>>>
>>
>
> --
> Darin Steffl
> Minnesota WiFi
> www.mnwifi.com
> 507-634-WiFi
> Like us on Facebook <http://www.facebook.com/minnesotawifi>
>

It shouldn't be a geolocation issue. It gives a proxy error on IP's that
worked fine for years.

I'll try that too though.

On Thu, Dec 3, 2020, 9:46 AM Josh Luthman <josh@imaginenetworksllc.com>
wrote:

> >Hulu: ipadmin@hulu.com, also see Digital Envoy above
>
> Digital Envoy - https://www.digitalelement.com/contact-us/
>
> Josh Luthman
> 24/7 Help Desk: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
>
> On Thu, Dec 3, 2020 at 10:42 AM Darin Steffl <darin.steffl@mnwifi.com>
> wrote:
>
>> Josh,
>>
>> I emailed the correct email address already and got it off that site
>> yesterday morning as stated. No response yet.
>>
>> ipadmin@hulu.com
>>
>> On Thu, Dec 3, 2020 at 9:27 AM Josh Luthman <josh@imaginenetworksllc.com>
>> wrote:
>>
>>> Hulu is already on this list:
>>> http://thebrotherswisp.com/index.php/geo-and-vpn/
>>>
>>> Josh Luthman
>>> 24/7 Help Desk: 937-552-2340
>>> Direct: 937-552-2343
>>> 1100 Wayne St
>>> Suite 1337
>>> Troy, OH 45373
>>>
>>>
>>> On Thu, Dec 3, 2020 at 10:11 AM Pennington, Scott <
>>> scott.pennington@cinbell.com> wrote:
>>>
>>>> Darin - If you are able to make progress on this, please share back to
>>>> the list. We've recently been getting sporadic complaints of same. I
>>>> did speak to a support agent at hulu who advised they utilize google's geo
>>>> database, but haven't been able to get beyond that.
>>>>
>>>> -Scott
>>>>
>>>> ------------------------------
>>>> *From:* NANOG <nanog-bounces+scott.pennington=cinbell.com@nanog.org>
>>>> on behalf of Darin Steffl <darin.steffl@mnwifi.com>
>>>> *Sent:* Thursday, December 3, 2020 9:37 AM
>>>> *To:* North American Network Operators' Group <nanog@nanog.org>
>>>> *Subject:* Hulu Proxy Blocking our IP's
>>>>
>>>> Hey all,
>>>>
>>>> We are a residential and business ISP. We don't host any servers or
>>>> lease our IP space to anyone but ourselves.
>>>>
>>>> Yesterday we had customers report Hulu was blocking their streaming
>>>> with a proxy error. Customer contacted Hulu who blamed us. I emailed the
>>>> hulu email yesterday morning and haven't heard a thing back.
>>>>
>>>> Can someone help get this resolved for us?
>>>>
>>>> Thank you
>>>>
>>>> ipadmin@hulu.com
>>>>
>>>> --
>>>> Darin Steffl
>>>> Minnesota WiFi
>>>> www.mnwifi.com
>>>> 507-634-WiFi
>>>> Like us on Facebook <http://www.facebook.com/minnesotawifi>
>>>>
>>>
>>
>> --
>> Darin Steffl
>> Minnesota WiFi
>> www.mnwifi.com
>> 507-634-WiFi
>> Like us on Facebook <http://www.facebook.com/minnesotawifi>
>>
>

It might be a blanket error for VPN/proxy/geolocation. Keep in mind that
error is consumer facing.

Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Thu, Dec 3, 2020 at 11:33 AM Darin Steffl <darin.steffl@mnwifi.com>
wrote:

> It shouldn't be a geolocation issue. It gives a proxy error on IP's that
> worked fine for years.
>
> I'll try that too though.
>
> On Thu, Dec 3, 2020, 9:46 AM Josh Luthman <josh@imaginenetworksllc.com>
> wrote:
>
>> >Hulu: ipadmin@hulu.com, also see Digital Envoy above
>>
>> Digital Envoy - https://www.digitalelement.com/contact-us/
>>
>> Josh Luthman
>> 24/7 Help Desk: 937-552-2340
>> Direct: 937-552-2343
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>>
>>
>> On Thu, Dec 3, 2020 at 10:42 AM Darin Steffl <darin.steffl@mnwifi.com>
>> wrote:
>>
>>> Josh,
>>>
>>> I emailed the correct email address already and got it off that site
>>> yesterday morning as stated. No response yet.
>>>
>>> ipadmin@hulu.com
>>>
>>> On Thu, Dec 3, 2020 at 9:27 AM Josh Luthman <josh@imaginenetworksllc.com>
>>> wrote:
>>>
>>>> Hulu is already on this list:
>>>> http://thebrotherswisp.com/index.php/geo-and-vpn/
>>>>
>>>> Josh Luthman
>>>> 24/7 Help Desk: 937-552-2340
>>>> Direct: 937-552-2343
>>>> 1100 Wayne St
>>>> Suite 1337
>>>> Troy, OH 45373
>>>>
>>>>
>>>> On Thu, Dec 3, 2020 at 10:11 AM Pennington, Scott <
>>>> scott.pennington@cinbell.com> wrote:
>>>>
>>>>> Darin - If you are able to make progress on this, please share back to
>>>>> the list. We've recently been getting sporadic complaints of same. I
>>>>> did speak to a support agent at hulu who advised they utilize google's geo
>>>>> database, but haven't been able to get beyond that.
>>>>>
>>>>> -Scott
>>>>>
>>>>> ------------------------------
>>>>> *From:* NANOG <nanog-bounces+scott.pennington=cinbell.com@nanog.org>
>>>>> on behalf of Darin Steffl <darin.steffl@mnwifi.com>
>>>>> *Sent:* Thursday, December 3, 2020 9:37 AM
>>>>> *To:* North American Network Operators' Group <nanog@nanog.org>
>>>>> *Subject:* Hulu Proxy Blocking our IP's
>>>>>
>>>>> Hey all,
>>>>>
>>>>> We are a residential and business ISP. We don't host any servers or
>>>>> lease our IP space to anyone but ourselves.
>>>>>
>>>>> Yesterday we had customers report Hulu was blocking their streaming
>>>>> with a proxy error. Customer contacted Hulu who blamed us. I emailed the
>>>>> hulu email yesterday morning and haven't heard a thing back.
>>>>>
>>>>> Can someone help get this resolved for us?
>>>>>
>>>>> Thank you
>>>>>
>>>>> ipadmin@hulu.com
>>>>>
>>>>> --
>>>>> Darin Steffl
>>>>> Minnesota WiFi
>>>>> www.mnwifi.com
>>>>> 507-634-WiFi
>>>>> Like us on Facebook <http://www.facebook.com/minnesotawifi>
>>>>>
>>>>
>>>
>>> --
>>> Darin Steffl
>>> Minnesota WiFi
>>> www.mnwifi.com
>>> 507-634-WiFi
>>> Like us on Facebook <http://www.facebook.com/minnesotawifi>
>>>
>>

They emailed back now and said there was a problem on their end yesterday
which has now been resolved.

They also said that none of our IP's fell under their block/proxy list.

On Thu, Dec 3, 2020 at 10:34 AM Josh Luthman <josh@imaginenetworksllc.com>
wrote:

> It might be a blanket error for VPN/proxy/geolocation. Keep in mind that
> error is consumer facing.
>
> Josh Luthman
> 24/7 Help Desk: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
>
> On Thu, Dec 3, 2020 at 11:33 AM Darin Steffl <darin.steffl@mnwifi.com>
> wrote:
>
>> It shouldn't be a geolocation issue. It gives a proxy error on IP's that
>> worked fine for years.
>>
>> I'll try that too though.
>>
>> On Thu, Dec 3, 2020, 9:46 AM Josh Luthman <josh@imaginenetworksllc.com>
>> wrote:
>>
>>> >Hulu: ipadmin@hulu.com, also see Digital Envoy above
>>>
>>> Digital Envoy - https://www.digitalelement.com/contact-us/
>>>
>>> Josh Luthman
>>> 24/7 Help Desk: 937-552-2340
>>> Direct: 937-552-2343
>>> 1100 Wayne St
>>> Suite 1337
>>> Troy, OH 45373
>>>
>>>
>>> On Thu, Dec 3, 2020 at 10:42 AM Darin Steffl <darin.steffl@mnwifi.com>
>>> wrote:
>>>
>>>> Josh,
>>>>
>>>> I emailed the correct email address already and got it off that site
>>>> yesterday morning as stated. No response yet.
>>>>
>>>> ipadmin@hulu.com
>>>>
>>>> On Thu, Dec 3, 2020 at 9:27 AM Josh Luthman <
>>>> josh@imaginenetworksllc.com> wrote:
>>>>
>>>>> Hulu is already on this list:
>>>>> http://thebrotherswisp.com/index.php/geo-and-vpn/
>>>>>
>>>>> Josh Luthman
>>>>> 24/7 Help Desk: 937-552-2340
>>>>> Direct: 937-552-2343
>>>>> 1100 Wayne St
>>>>> Suite 1337
>>>>> Troy, OH 45373
>>>>>
>>>>>
>>>>> On Thu, Dec 3, 2020 at 10:11 AM Pennington, Scott <
>>>>> scott.pennington@cinbell.com> wrote:
>>>>>
>>>>>> Darin - If you are able to make progress on this, please share back
>>>>>> to the list. We've recently been getting sporadic complaints of same. I
>>>>>> did speak to a support agent at hulu who advised they utilize google's geo
>>>>>> database, but haven't been able to get beyond that.
>>>>>>
>>>>>> -Scott
>>>>>>
>>>>>> ------------------------------
>>>>>> *From:* NANOG <nanog-bounces+scott.pennington=cinbell.com@nanog.org>
>>>>>> on behalf of Darin Steffl <darin.steffl@mnwifi.com>
>>>>>> *Sent:* Thursday, December 3, 2020 9:37 AM
>>>>>> *To:* North American Network Operators' Group <nanog@nanog.org>
>>>>>> *Subject:* Hulu Proxy Blocking our IP's
>>>>>>
>>>>>> Hey all,
>>>>>>
>>>>>> We are a residential and business ISP. We don't host any servers or
>>>>>> lease our IP space to anyone but ourselves.
>>>>>>
>>>>>> Yesterday we had customers report Hulu was blocking their streaming
>>>>>> with a proxy error. Customer contacted Hulu who blamed us. I emailed the
>>>>>> hulu email yesterday morning and haven't heard a thing back.
>>>>>>
>>>>>> Can someone help get this resolved for us?
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> ipadmin@hulu.com
>>>>>>
>>>>>> --
>>>>>> Darin Steffl
>>>>>> Minnesota WiFi
>>>>>> www.mnwifi.com
>>>>>> 507-634-WiFi
>>>>>> Like us on Facebook <http://www.facebook.com/minnesotawifi>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> Darin Steffl
>>>> Minnesota WiFi
>>>> www.mnwifi.com
>>>> 507-634-WiFi
>>>> Like us on Facebook <http://www.facebook.com/minnesotawifi>
>>>>
>>>

--
Darin Steffl
Minnesota WiFi
www.mnwifi.com
507-634-WiFi
Like us on Facebook <http://www.facebook.com/minnesotawifi>

I'm familiar with that experience and response.

Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Thu, Dec 3, 2020 at 12:23 PM Darin Steffl <darin.steffl@mnwifi.com>
wrote:

> They emailed back now and said there was a problem on their end yesterday
> which has now been resolved.
>
> They also said that none of our IP's fell under their block/proxy list.
>
> On Thu, Dec 3, 2020 at 10:34 AM Josh Luthman <josh@imaginenetworksllc.com>
> wrote:
>
>> It might be a blanket error for VPN/proxy/geolocation. Keep in mind that
>> error is consumer facing.
>>
>> Josh Luthman
>> 24/7 Help Desk: 937-552-2340
>> Direct: 937-552-2343
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>>
>>
>> On Thu, Dec 3, 2020 at 11:33 AM Darin Steffl <darin.steffl@mnwifi.com>
>> wrote:
>>
>>> It shouldn't be a geolocation issue. It gives a proxy error on IP's that
>>> worked fine for years.
>>>
>>> I'll try that too though.
>>>
>>> On Thu, Dec 3, 2020, 9:46 AM Josh Luthman <josh@imaginenetworksllc.com>
>>> wrote:
>>>
>>>> >Hulu: ipadmin@hulu.com, also see Digital Envoy above
>>>>
>>>> Digital Envoy - https://www.digitalelement.com/contact-us/
>>>>
>>>> Josh Luthman
>>>> 24/7 Help Desk: 937-552-2340
>>>> Direct: 937-552-2343
>>>> 1100 Wayne St
>>>> Suite 1337
>>>> Troy, OH 45373
>>>>
>>>>
>>>> On Thu, Dec 3, 2020 at 10:42 AM Darin Steffl <darin.steffl@mnwifi.com>
>>>> wrote:
>>>>
>>>>> Josh,
>>>>>
>>>>> I emailed the correct email address already and got it off that site
>>>>> yesterday morning as stated. No response yet.
>>>>>
>>>>> ipadmin@hulu.com
>>>>>
>>>>> On Thu, Dec 3, 2020 at 9:27 AM Josh Luthman <
>>>>> josh@imaginenetworksllc.com> wrote:
>>>>>
>>>>>> Hulu is already on this list:
>>>>>> http://thebrotherswisp.com/index.php/geo-and-vpn/
>>>>>>
>>>>>> Josh Luthman
>>>>>> 24/7 Help Desk: 937-552-2340
>>>>>> Direct: 937-552-2343
>>>>>> 1100 Wayne St
>>>>>> Suite 1337
>>>>>> Troy, OH 45373
>>>>>>
>>>>>>
>>>>>> On Thu, Dec 3, 2020 at 10:11 AM Pennington, Scott <
>>>>>> scott.pennington@cinbell.com> wrote:
>>>>>>
>>>>>>> Darin - If you are able to make progress on this, please share back
>>>>>>> to the list. We've recently been getting sporadic complaints of same. I
>>>>>>> did speak to a support agent at hulu who advised they utilize google's geo
>>>>>>> database, but haven't been able to get beyond that.
>>>>>>>
>>>>>>> -Scott
>>>>>>>
>>>>>>> ------------------------------
>>>>>>> *From:* NANOG <nanog-bounces+scott.pennington=cinbell.com@nanog.org>
>>>>>>> on behalf of Darin Steffl <darin.steffl@mnwifi.com>
>>>>>>> *Sent:* Thursday, December 3, 2020 9:37 AM
>>>>>>> *To:* North American Network Operators' Group <nanog@nanog.org>
>>>>>>> *Subject:* Hulu Proxy Blocking our IP's
>>>>>>>
>>>>>>> Hey all,
>>>>>>>
>>>>>>> We are a residential and business ISP. We don't host any servers or
>>>>>>> lease our IP space to anyone but ourselves.
>>>>>>>
>>>>>>> Yesterday we had customers report Hulu was blocking their streaming
>>>>>>> with a proxy error. Customer contacted Hulu who blamed us. I emailed the
>>>>>>> hulu email yesterday morning and haven't heard a thing back.
>>>>>>>
>>>>>>> Can someone help get this resolved for us?
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> ipadmin@hulu.com
>>>>>>>
>>>>>>> --
>>>>>>> Darin Steffl
>>>>>>> Minnesota WiFi
>>>>>>> www.mnwifi.com
>>>>>>> 507-634-WiFi
>>>>>>> Like us on Facebook <http://www.facebook.com/minnesotawifi>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> Darin Steffl
>>>>> Minnesota WiFi
>>>>> www.mnwifi.com
>>>>> 507-634-WiFi
>>>>> Like us on Facebook <http://www.facebook.com/minnesotawifi>
>>>>>
>>>>
>
> --
> Darin Steffl
> Minnesota WiFi
> www.mnwifi.com
> 507-634-WiFi
> Like us on Facebook <http://www.facebook.com/minnesotawifi>
>