Mailing List Archive: Bad quantities

Bad quantities

Jul 24, 2017, 11:52 AM

Post #1 of 3 (827 views)

Greetings,

I have a catalog that has randomly been having quantities adjusted right at checkout. A user will
buy one item, and after they check out, it suddenly becomes 6 items. It seems to happen on perhaps
1 out of every 50 orders.

What is interesting is that the quantity reported starts with a "0", which doesn't normally happen.
In this example, the quantity got changed from 1 to "06":

Shipping Method: UPS Second Day Air Total Weight: 54

Quan Item No. Description Price Extension
---- ----------- -------------------------------- --------- ----------
06 buffalo-spe Product1 6 lbs Special $68.99 $413.94
c $68.99***SHIPPING INCLUDED***

SUBTOTAL $413.94
SALES TAX $0.00
SHIPPING $0.00
TOTAL $413.94

Is there a way I can somehow test for this added "0"? What could be causing it?

Running IC 5.8.2, slightly modified catalog originating from 5.2.0

Bob

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Re: Bad quantities [ In reply to ]

david at endpoint

Jul 24, 2017, 11:59 AM

Post #2 of 3 (827 views)

Permalink

> On Jul 24, 2017, at 1:52 PM, Bob Puff <bob@nleaudio.com> wrote:
>
> Greetings,
>
> I have a catalog that has randomly been having quantities adjusted right at checkout. A user will buy one item, and after they check out, it suddenly becomes 6 items. It seems to happen on perhaps 1 out of every 50 orders.
>
> What is interesting is that the quantity reported starts with a "0", which doesn't normally happen. In this example, the quantity got changed from 1 to "06":
>
> Shipping Method: UPS Second Day Air Total Weight: 54
>
> Quan Item No. Description Price Extension
> ---- ----------- -------------------------------- --------- ----------
> 06 buffalo-spe Product1 6 lbs Special $68.99 $413.94
> c $68.99***SHIPPING INCLUDED***
>
> SUBTOTAL $413.94
> SALES TAX $0.00
> SHIPPING $0.00
> TOTAL $413.94
>
> Is there a way I can somehow test for this added "0"? What could be causing it?

Hi Bob,

Is it possible this form has gotten auto-filled by the browser somehow? I think I’ve heard of something like this happening occasionally for quantity fields,. of which I think the solution is to just to turn this off either for the form itself or for specific fields:

https://developer.mozilla.org/en-US/docs/Web/Security/Securing_your_site/Turning_off_form_autocompletion

HTH,

David

--
David Christensen
End Point Corporation
david@endpoint.com
785-727-1171

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Re: Bad quantities [ In reply to ]

jlavin at endpoint

Jul 24, 2017, 12:02 PM

Post #3 of 3 (827 views)

Permalink

Quoting Bob Puff (bob@nleaudio.com):
> Greetings,
>
> I have a catalog that has randomly been having quantities adjusted right at
> checkout. A user will buy one item, and after they check out, it suddenly
> becomes 6 items. It seems to happen on perhaps 1 out of every 50 orders.
>
> What is interesting is that the quantity reported starts with a "0", which
> doesn't normally happen. In this example, the quantity got changed from 1
> to "06":
>
> Shipping Method: UPS Second Day Air Total Weight: 54
>
> Quan Item No. Description Price Extension
> ---- ----------- -------------------------------- --------- ----------
> 06 buffalo-spe Product1 6 lbs Special $68.99 $413.94
> c $68.99***SHIPPING INCLUDED***
>
> SUBTOTAL $413.94
> SALES TAX $0.00
> SHIPPING $0.00
> TOTAL $413.94
>
> Is there a way I can somehow test for this added "0"? What could be causing it?
>
> Running IC 5.8.2, slightly modified catalog originating from 5.2.0

Does the quantity ordered match their credit card expiration month?

I have seen this issue where the cart quantities can be changed on the
same page as where the credit card is entered.

The cause is the browser auto-fill filling in the CC expiry month
into the wrong field. I've tried everything to stop it, but it won't
be stopped.

I had a colleague set up a "honeypot" field for the CC autocomplete to
use, but I'm not sure of the details of that. It may be trickier than it
is worth.

My advice is to have an un-editable cart on the final checkout page,
where you accept credit cards.

--
Josh Lavin
End Point Corporation

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