Mailing List Archive

No Custom Background Images after CUCM 14
After we upgraded to CUCM 14 with PCD, our 88XX phones no longer have custom wallpaper images available. The solution from TAC was to delete all the tftpsgn files from the TFTP directory on each node and restart tftp services however when we delete the files using the GUI or CLI, they remain and do not delete. TAC has tried twice unsuccessfully to access the directory from root and delete the files but they have not been able to do that. Surely others have encountered this issue and I'm wondering what everyone else has done. I can't believe it's really this complicated of an issue to resolve. Thanks Jason
Re: No Custom Background Images after CUCM 14 [ In reply to ]
I assume you’re saying the images don’t appear under Wallpapers on the phones? Have you verified the appropriate Desktops directory on the tftp server? I assume yes to these questions below since TAC appears to directing you towards the sgn files. Explanation for these questions is below.

- List.xml is present and contains all of the correct file names/references?
- Background images and thumbnail files are present?

I recently did a standard upgrade from cucm 12.5 to 14Su2 and on the pub, the upgrade didn’t copy the custom images to the new partition and List.xml was replaced with the default file so only the default images appeared under wallpapers. On the sub, the List.xml was copied during the upgrade, but the images were not. I ended up downloading the original files from the tftp directory on the inactive partition the uploading them via OS Admin and restarting tftp. This happened for two different phone models but not all phone models.



Sent from my iPhone with bery tiny touchscreeb input keys, please excude my typtos.

> On Mar 27, 2023, at 7:26 AM, JASON BURWELL <JASON.BURWELL@foundersfcu.com> wrote:
>
> ?
> After we upgraded to CUCM 14 with PCD, our 88XX phones no longer have custom wallpaper images available. The solution from TAC was to delete all the tftpsgn files from the TFTP directory on each node and restart tftp services however when we delete the files using the GUI or CLI, they remain and do not delete. TAC has tried twice unsuccessfully to access the directory from root and delete the files but they have not been able to do that. Surely others have encountered this issue and I’m wondering what everyone else has done. I can’t believe it’s really this complicated of an issue to resolve. Thanks Jason
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [External] Re: No Custom Background Images after CUCM 14 [ In reply to ]
Cisco’s upgrade procedure indicates that custom tftp files are never
expected to survive an upgrade.

I did notice the files not deleting on my system when I went to replace
them after upgrade to 12.5, however, you can upload “on top of” the
existing files then delete the .sgn and that seems to work. Unless that
changed in 14.

On Mon, Mar 27, 2023 at 09:30 Bill Talley <btalley@gmail.com> wrote:

> I assume you’re saying the images don’t appear under Wallpapers on the
> phones? Have you verified the appropriate Desktops directory on the tftp
> server? I assume yes to these questions below since TAC appears to
> directing you towards the sgn files. Explanation for these questions is
> below.
>
> - List.xml is present and contains all of the correct file
> names/references?
> - Background images and thumbnail files are present?
>
> I recently did a standard upgrade from cucm 12.5 to 14Su2 and on the pub,
> the upgrade didn’t copy the custom images to the new partition and List.xml
> was replaced with the default file so only the default images appeared
> under wallpapers. On the sub, the List.xml was copied during the
> upgrade, but the images were not. I ended up downloading the original
> files from the tftp directory on the inactive partition the uploading
> them via OS Admin and restarting tftp. This happened for two different
> phone models but not all phone models.
>
>
>
> Sent from my iPhone with bery tiny touchscreeb input keys, please excude
> my typtos.
>
> On Mar 27, 2023, at 7:26 AM, JASON BURWELL <JASON.BURWELL@foundersfcu.com>
> wrote:
>
> ?
>
> After we upgraded to CUCM 14 with PCD, our 88XX phones no longer have
> custom wallpaper images available. The solution from TAC was to delete all
> the tftpsgn files from the TFTP directory on each node and restart tftp
> services however when we delete the files using the GUI or CLI, they remain
> and do not delete. TAC has tried twice unsuccessfully to access the
> directory from root and delete the files but they have not been able to do
> that. Surely others have encountered this issue and I’m wondering what
> everyone else has done. I can’t believe it’s really this complicated of an
> issue to resolve. Thanks Jason
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
--

--
Hunter Fuller (they)
Router Jockey
VBH M-1C
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering
Re: [External] Re: No Custom Background Images after CUCM 14 [ In reply to ]
Do you have a reference link for that? I’ve never experienced that, let alone read that in upgrade documentation. I’ve had that problem with earlier versions of PCD but never on a direct standard or refresh upgrade.
The upgrade documentation says custom files aren’t contained in DRS backup files. Maybe I’ve just gotten lucky and the background images have all be accidentally copied ???????

Sent from my iPhone with bery tiny touchscreeb input keys, please excude my typtos.
On Mar 27, 2023, at 9:35 AM, Hunter Fuller <hf0002@uah.edu> wrote:

?Cisco’s upgrade procedure indicates that custom tftp files are never expected to survive an upgrade.
I did notice the files not deleting on my system when I went to replace them after upgrade to 12.5, however, you can upload “on top of” the existing files then delete the .sgn and that seems to work. Unless that changed in 14.
On Mon, Mar 27, 2023 at 09:30 Bill Talley <btalley@gmail.com> wrote:
I assume you’re saying the images don’t appear under Wallpapers on the phones? Have you verified the appropriate Desktops directory on the tftp server? I assume yes to these questions below since TAC appears to directing you towards the sgn files. Explanation for these questions is below.
- List.xml is present and contains all of the correct file names/references?- Background images and thumbnail files are present?
I recently did a standard upgrade from cucm 12.5 to 14Su2 and on the pub, the upgrade didn’t copy the custom images to the new partition and List.xml was replaced with the default file so only the default images appeared under wallpapers. On the sub, the List.xml was copied during the upgrade, but the images were not. I ended up downloading the original files from the tftp directory on the inactive partition the uploading them via OS Admin and restarting tftp. This happened for two different phone models but not all phone models.


Sent from my iPhone with bery tiny touchscreeb input keys, please excude my typtos.
On Mar 27, 2023, at 7:26 AM, JASON BURWELL <JASON.BURWELL@foundersfcu.com> wrote:

?


After we upgraded to CUCM 14 with PCD, our 88XX phones no longer have custom wallpaper images available. The solution from TAC was to delete all the tftpsgn files from the TFTP directory on each node and restart tftp services however when we delete the files using the GUI or CLI, they remain and do not delete. TAC has tried twice unsuccessfully to access the directory from root and delete the files but they have not been able to do that. Surely others have encountered this issue and I’m wondering what everyone else has done. I can’t believe it’s really this complicated of an issue to resolve. Thanks Jason

_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip"]https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip"]https://puck.nether.net/mailman/listinfo/cisco-voip
--

--
Hunter Fuller (they)
Router Jockey
VBH M-1C
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering
Re: [External] Re: No Custom Background Images after CUCM 14 [ In reply to ]
If trust is broken, I think the phones will not load signed files like the ringlist or background selection, if that is what is going on

It doesn’t make any sense that _deleting_ files would fix this

Adam Pawlowski
Network Engineer?| Network and Communication Services
University at Buffalo Information Technology (UBIT)
243 Computing Center, Buffalo, NY 14260
[contact_line]

From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Bill Talley
Sent: Monday, March 27, 2023 10:58 AM
To: Hunter Fuller <hf0002@uah.edu>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] [External] Re: No Custom Background Images after CUCM 14

Do you have a reference link for that? I’ve never experienced that, let alone read that in upgrade documentation. I’ve had that problem with earlier versions of PCD but never on a direct standard or refresh upgrade.

The upgrade documentation says custom files aren’t contained in DRS backup files. Maybe I’ve just gotten lucky and the background images have all be accidentally copied ???????
Sent from my iPhone with bery tiny touchscreeb input keys, please excude my typtos.


On Mar 27, 2023, at 9:35 AM, Hunter Fuller <hf0002@uah.edu<mailto:hf0002@uah.edu>> wrote:
?
Cisco’s upgrade procedure indicates that custom tftp files are never expected to survive an upgrade.

I did notice the files not deleting on my system when I went to replace them after upgrade to 12.5, however, you can upload “on top of” the existing files then delete the .sgn and that seems to work. Unless that changed in 14.

On Mon, Mar 27, 2023 at 09:30 Bill Talley <btalley@gmail.com<mailto:btalley@gmail.com>> wrote:
I assume you’re saying the images don’t appear under Wallpapers on the phones? Have you verified the appropriate Desktops directory on the tftp server? I assume yes to these questions below since TAC appears to directing you towards the sgn files. Explanation for these questions is below.

- List.xml is present and contains all of the correct file names/references?
- Background images and thumbnail files are present?

I recently did a standard upgrade from cucm 12.5 to 14Su2 and on the pub, the upgrade didn’t copy the custom images to the new partition and List.xml was replaced with the default file so only the default images appeared under wallpapers. On the sub, the List.xml was copied during the upgrade, but the images were not. I ended up downloading the original files from the tftp directory on the inactive partition the uploading them via OS Admin and restarting tftp. This happened for two different phone models but not all phone models.



Sent from my iPhone with bery tiny touchscreeb input keys, please excude my typtos.


On Mar 27, 2023, at 7:26 AM, JASON BURWELL <JASON.BURWELL@foundersfcu.com<mailto:JASON.BURWELL@foundersfcu.com>> wrote:
?
After we upgraded to CUCM 14 with PCD, our 88XX phones no longer have custom wallpaper images available. The solution from TAC was to delete all the tftpsgn files from the TFTP directory on each node and restart tftp services however when we delete the files using the GUI or CLI, they remain and do not delete. TAC has tried twice unsuccessfully to access the directory from root and delete the files but they have not been able to do that. Surely others have encountered this issue and I’m wondering what everyone else has done. I can’t believe it’s really this complicated of an issue to resolve. Thanks Jason

_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=05%7C01%7Cajp26%40buffalo.edu%7C75d05e4d14a546f0eed208db2ed3c4ff%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C638155259319008447%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=B6pG%2BXhUjR7iuAE7LgW7%2Fybj6vQrgveC%2FG2WwVSypWE%3D&reserved=0>
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=05%7C01%7Cajp26%40buffalo.edu%7C75d05e4d14a546f0eed208db2ed3c4ff%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C638155259319008447%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=B6pG%2BXhUjR7iuAE7LgW7%2Fybj6vQrgveC%2FG2WwVSypWE%3D&reserved=0>
--

--
Hunter Fuller (they)
Router Jockey
VBH M-1C
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering
Re: [External] Re: No Custom Background Images after CUCM 14 [ In reply to ]
No of course not! Now that you asked for it, I can’t find where I read it,
and all up to date documentation seems to say the same thing, that it’s
just not backed up.

When we rolled to 12.5(1)SU6, the observed behavior was that the wallpapers
didn’t delete but the List XML was restored to factory default. And I
remember this wasn’t surprising, presumably because we read something
warning us about it. But now I can’t find it.

On Mon, Mar 27, 2023 at 09:58 Bill Talley <btalley@gmail.com> wrote:

> Do you have a reference link for that? I’ve never experienced that, let
> alone read that in upgrade documentation. I’ve had that problem with
> earlier versions of PCD but never on a direct standard or refresh upgrade.
>
> The upgrade documentation says custom files aren’t contained in DRS backup
> files. Maybe I’ve just gotten lucky and the background images have all be
> accidentally copied ???????
>
> Sent from my iPhone with bery tiny touchscreeb input keys, please excude
> my typtos.
>
> On Mar 27, 2023, at 9:35 AM, Hunter Fuller <hf0002@uah.edu> wrote:
>
> ?
>
> Cisco’s upgrade procedure indicates that custom tftp files are never
> expected to survive an upgrade.
>
> I did notice the files not deleting on my system when I went to replace
> them after upgrade to 12.5, however, you can upload “on top of” the
> existing files then delete the .sgn and that seems to work. Unless that
> changed in 14.
>
> On Mon, Mar 27, 2023 at 09:30 Bill Talley <btalley@gmail.com> wrote:
>
>> I assume you’re saying the images don’t appear under Wallpapers on the
>> phones? Have you verified the appropriate Desktops directory on the tftp
>> server? I assume yes to these questions below since TAC appears to
>> directing you towards the sgn files. Explanation for these questions is
>> below.
>>
>> - List.xml is present and contains all of the correct file
>> names/references?
>> - Background images and thumbnail files are present?
>>
>> I recently did a standard upgrade from cucm 12.5 to 14Su2 and on the pub,
>> the upgrade didn’t copy the custom images to the new partition and List.xml
>> was replaced with the default file so only the default images appeared
>> under wallpapers. On the sub, the List.xml was copied during the
>> upgrade, but the images were not. I ended up downloading the original
>> files from the tftp directory on the inactive partition the uploading
>> them via OS Admin and restarting tftp. This happened for two different
>> phone models but not all phone models.
>>
>>
>>
>> Sent from my iPhone with bery tiny touchscreeb input keys, please excude
>> my typtos.
>>
>> On Mar 27, 2023, at 7:26 AM, JASON BURWELL <JASON.BURWELL@foundersfcu.com>
>> wrote:
>>
>> ?
>>
>> After we upgraded to CUCM 14 with PCD, our 88XX phones no longer have
>> custom wallpaper images available. The solution from TAC was to delete all
>> the tftpsgn files from the TFTP directory on each node and restart tftp
>> services however when we delete the files using the GUI or CLI, they remain
>> and do not delete. TAC has tried twice unsuccessfully to access the
>> directory from root and delete the files but they have not been able to do
>> that. Surely others have encountered this issue and I’m wondering what
>> everyone else has done. I can’t believe it’s really this complicated of an
>> issue to resolve. Thanks Jason
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
> --
>
> --
> Hunter Fuller (they)
> Router Jockey
> VBH M-1C
> +1 256 824 5331
>
> Office of Information Technology
> The University of Alabama in Huntsville
> Network Engineering
>
> --

--
Hunter Fuller (they)
Router Jockey
VBH M-1C
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering
Re: [External] Re: No Custom Background Images after CUCM 14 [ In reply to ]
I did a PCD upgrade years ago to 11.5 and the file permissions were messed up on the tftp directory and TAC rooted in and had to adjust them. Seems crazy that bug would still be around after all of these years.

Sent from my iPhone
On Mar 27, 2023, at 11:01 AM, Adam Pawlowski <ajp26@buffalo.edu> wrote:

?

If trust is broken, I think the phones will not load signed files like the ringlist or background selection, if that is what is going on



It doesn’t make any sense that _deleting_ files would fix this



Adam Pawlowski

Network Engineer?| Network and Communication Services

University at Buffalo Information Technology (UBIT)

243 Computing Center, Buffalo, NY 14260

<image001.png>



From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Bill Talley
Sent: Monday, March 27, 2023 10:58 AM
To: Hunter Fuller <hf0002@uah.edu>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] [External] Re: No Custom Background Images after CUCM 14



Do you have a reference link for that? I’ve never experienced that, let alone read that in upgrade documentation. I’ve had that problem with earlier versions of PCD but never on a direct standard or refresh upgrade.



The upgrade documentation says custom files aren’t contained in DRS backup files. Maybe I’ve just gotten lucky and the background images have all be accidentally copied ???????

Sent from my iPhone with bery tiny touchscreeb input keys, please excude my typtos.





On Mar 27, 2023, at 9:35 AM, Hunter Fuller <hf0002@uah.edu> wrote:


?

Cisco’s upgrade procedure indicates that custom tftp files are never expected to survive an upgrade.



I did notice the files not deleting on my system when I went to replace them after upgrade to 12.5, however, you can upload “on top of” the existing files then delete the .sgn and that seems to work. Unless that changed in 14.



On Mon, Mar 27, 2023 at 09:30 Bill Talley <btalley@gmail.com> wrote:


I assume you’re saying the images don’t appear under Wallpapers on the phones? Have you verified the appropriate Desktops directory on the tftp server? I assume yes to these questions below since TAC appears to directing you towards the sgn files. Explanation for these questions is below.



- List.xml is present and contains all of the correct file names/references?

- Background images and thumbnail files are present?



I recently did a standard upgrade from cucm 12.5 to 14Su2 and on the pub, the upgrade didn’t copy the custom images to the new partition and List.xml was replaced with the default file so only the default images appeared under wallpapers. On the sub, the List.xml was copied during the upgrade, but the images were not. I ended up downloading the original files from the tftp directory on the inactive partition the uploading them via OS Admin and restarting tftp. This happened for two different phone models but not all phone models.







Sent from my iPhone with bery tiny touchscreeb input keys, please excude my typtos.





On Mar 27, 2023, at 7:26 AM, JASON BURWELL <JASON.BURWELL@foundersfcu.com> wrote:


?


After we upgraded to CUCM 14 with PCD, our 88XX phones no longer have custom wallpaper images available. The solution from TAC was to delete all the tftpsgn files from the TFTP directory on each node and restart tftp services however when we delete the files using the GUI or CLI, they remain and do not delete. TAC has tried twice unsuccessfully to access the directory from root and delete the files but they have not been able to do that. Surely others have encountered this issue and I’m wondering what everyone else has done. I can’t believe it’s really this complicated of an issue to resolve. Thanks Jason



_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=05%7C01%7Cajp26%40buffalo.edu%7C75d05e4d14a546f0eed208db2ed3c4ff%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C638155259319008447%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=B6pG%2BXhUjR7iuAE7LgW7%2Fybj6vQrgveC%2FG2WwVSypWE%3D&reserved=0"]https://puck.nether.net/mailman/listinfo/cisco-voip


_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=05%7C01%7Cajp26%40buffalo.edu%7C75d05e4d14a546f0eed208db2ed3c4ff%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C638155259319008447%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=B6pG%2BXhUjR7iuAE7LgW7%2Fybj6vQrgveC%2FG2WwVSypWE%3D&reserved=0"]https://puck.nether.net/mailman/listinfo/cisco-voip


--


--
Hunter Fuller (they)
Router Jockey
VBH M-1C
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [External] Re: No Custom Background Images after CUCM 14 [ In reply to ]
I've hit this bug more times than I care to count.  TAC should be able to root into OS and fix the permissions on the folder that contains the files.  Also, there's a new bug if you slip in SU2 with 14 during the installation, it causes a couple of the Tomcat services to not load correctly.  Fix is also TAC rooting into the server.  Might want to check that all your Tomcat services are running.  I know it affects AXL and two others.
On Monday, March 27, 2023 at 09:46:44 AM PDT, NateCCIE <nateccie@gmail.com> wrote:

I did a PCD upgrade years ago to 11.5 and the file permissions were messed up on the tftp directory and TAC rooted in and had to adjust them. Seems crazy that bug would still be around after all of these years. 

Sent from my iPhone

On Mar 27, 2023, at 11:01 AM, Adam Pawlowski <ajp26@buffalo.edu> wrote:



?

If trust is broken, I think the phones will not load signed files like the ringlist or background selection, if that is what is going on

 

It doesn’t make any sense that _deleting_ files would fix this

 

Adam Pawlowski

Network Engineer?| Network and Communication Services

University at Buffalo Information Technology (UBIT) 

243 Computing Center, Buffalo, NY 14260 


<image001.png>
 

From: cisco-voip <cisco-voip-bounces@puck.nether.net>On Behalf Of Bill Talley
Sent: Monday, March 27, 2023 10:58 AM
To: Hunter Fuller <hf0002@uah.edu>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] [External] Re: No Custom Background Images after CUCM 14

 

Do you have a reference link for that?  I’ve never experienced that, let alone read that in upgrade documentation.   I’ve had that problem with earlier versions of PCD but never on a direct standard or refresh upgrade. 

 

The upgrade documentation says custom files aren’t contained in DRS backup files.  Maybe I’ve just gotten lucky and the background images have all be accidentally copied ???????

Sent from my iPhone with bery tiny touchscreeb input keys, please excude my typtos.






On Mar 27, 2023, at 9:35 AM, Hunter Fuller <hf0002@uah.edu> wrote:



?

Cisco’s upgrade procedure indicates that custom tftp files are never expected to survive an upgrade. 

 

I did notice the files not deleting on my system when I went to replace them after upgrade to 12.5, however, you can upload “on top of” the existing files then delete the .sgn and that seems to work. Unless that changed in 14. 

 

On Mon, Mar 27, 2023 at 09:30 Bill Talley <btalley@gmail.com> wrote:


I assume you’re saying the images don’t appear under Wallpapers on the phones?  Have you verified the appropriate Desktops directory on the tftp server?  I assume yes to these questions below since TAC appears to directing you towards the sgn files.  Explanation for these questions is below. 

 

- List.xml is present and contains all of the correct file names/references?

- Background images and thumbnail files are present?

 

I recently did a standard upgrade from cucm 12.5 to 14Su2 and on the pub, the upgrade didn’t copy the custom images to the new partition and List.xml was replaced with the default file so only the default images appeared under wallpapers.    On the sub, the List.xml was copied during the upgrade, but the images were not.   I ended up downloading the original files from the tftp directory on the  inactive  partition the uploading them via OS Admin and restarting tftp.   This happened for two different phone models but not all phone models. 

 

 

 

Sent from my iPhone with bery tiny touchscreeb input keys, please excude my typtos.






On Mar 27, 2023, at 7:26 AM, JASON BURWELL <JASON.BURWELL@foundersfcu.com> wrote:



?



After we upgraded to CUCM 14 with PCD, our 88XX phones no longer have custom wallpaper images available. The solution from TAC was to delete all the tftpsgn files from the TFTP directory on each node and restart tftp services however when we delete the files using the GUI or CLI, they remain and do not delete. TAC has tried twice unsuccessfully to access the directory from root and delete the files but they have not been able to do that. Surely others have encountered this issue and I’m wondering what everyone else has done.  I can’t believe it’s really this complicated of an issue to resolve. Thanks Jason

 

_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip


_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip


--


--
Hunter Fuller (they)
Router Jockey
VBH M-1C
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering

_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [External] Re: No Custom Background Images after CUCM 14 [ In reply to ]
That for all the responses so far. All of the image files and List.xml appear to have ”survived” the upgrade although since you can’t download files to view them, I have no idea if they are uncorrupted. The issue is that I now have a bunch of default images in a new tftpsgn directory. All the images are .sgn and there is also a List.xml.sgn. According to TAC this is a known issues whereas the phones now look for the secure file. They are telling me as soon as all the files in the tftpsgn directory are deleted, the phone will revert back to looking in the standard Desktops/800x480x24 directory instead of the tftpsgn/Desktops/800x480x24 I may try to reupload the List.xml but if what they are telling me is correct, it will never work until all the tftpsgn files are deleted, which so far we have been unable to do.

Jason


From: Hunter Fuller <hf0002@uah.edu>
Sent: Monday, March 27, 2023 10:35 AM
To: Bill Talley <btalley@gmail.com>
Cc: JASON BURWELL <JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
Subject: Re: [External] Re: [cisco-voip] No Custom Background Images after CUCM 14

Cisco’s upgrade procedure indicates that custom tftp files are never expected to survive an upgrade. I did notice the files not deleting on my system when I went to replace them after upgrade to 12.?5, however, you can upload “on top of” the

Cisco’s upgrade procedure indicates that custom tftp files are never expected to survive an upgrade.

I did notice the files not deleting on my system when I went to replace them after upgrade to 12.5, however, you can upload “on top of” the existing files then delete the .sgn and that seems to work. Unless that changed in 14.

On Mon, Mar 27, 2023 at 09:30 Bill Talley <btalley@gmail.com<mailto:btalley@gmail.com>> wrote:
I assume you’re saying the images don’t appear under Wallpapers on the phones? Have you verified the appropriate Desktops directory on the tftp server? I assume yes to these questions below since TAC appears to directing you towards the sgn files. Explanation for these questions is below.

- List.xml is present and contains all of the correct file names/references?
- Background images and thumbnail files are present?

I recently did a standard upgrade from cucm 12.5 to 14Su2 and on the pub, the upgrade didn’t copy the custom images to the new partition and List.xml was replaced with the default file so only the default images appeared under wallpapers. On the sub, the List.xml was copied during the upgrade, but the images were not. I ended up downloading the original files from the tftp directory on the inactive partition the uploading them via OS Admin and restarting tftp. This happened for two different phone models but not all phone models.



Sent from my iPhone with bery tiny touchscreeb input keys, please excude my typtos.


On Mar 27, 2023, at 7:26 AM, JASON BURWELL <JASON.BURWELL@foundersfcu.com<mailto:JASON.BURWELL@foundersfcu.com>> wrote:
?
After we upgraded to CUCM 14 with PCD, our 88XX phones no longer have custom wallpaper images available. The solution from TAC was to delete all the tftpsgn files from the TFTP directory on each node and restart tftp services however when we delete the files using the GUI or CLI, they remain and do not delete. TAC has tried twice unsuccessfully to access the directory from root and delete the files but they have not been able to do that. Surely others have encountered this issue and I’m wondering what everyone else has done. I can’t believe it’s really this complicated of an issue to resolve. Thanks Jason

_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://urldefense.com/v3/__https:/puck.nether.net/mailman/listinfo/cisco-voip__;!!B-T3N4lj-G-V!F76dIEKMlOHdnGZhZdN2WC7boWFI8P-1-lTSUBViiIy8K_LHqzWvTYbrxb2n-hC4T2Wyvv_kSKcAcXVPUYQDGXw$>
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://urldefense.com/v3/__https:/puck.nether.net/mailman/listinfo/cisco-voip__;!!B-T3N4lj-G-V!F76dIEKMlOHdnGZhZdN2WC7boWFI8P-1-lTSUBViiIy8K_LHqzWvTYbrxb2n-hC4T2Wyvv_kSKcAcXVPUYQDGXw$>
--

--
Hunter Fuller (they)
Router Jockey
VBH M-1C
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering
Re: [External] Re: No Custom Background Images after CUCM 14 [ In reply to ]
You can download the files using the command below:
file get tftp Desktops/800x480x24/*
Just replace the directory name matching the resolution for any other appropriate phone models and that will download those files to the sftp server and directory you designate after entering that command… assuming you’re talking about downloading the original .png image files and List.xml file.
Similarly, the following command will list all of the files in that directory…
file list tftp Desktops/800x480x24/*
And on the inactive partition
file list inactivelog cm/tftpdata/Desktops/800x480x24/*
Or to download:
file get inactivelog cm/tftpdata/Desktops/800x480x24/*




Sent from my iPhone with bery tiny touchscreeb input keys, please excude my typtos.
On Mar 27, 2023, at 2:42 PM, JASON BURWELL <JASON.BURWELL@foundersfcu.com> wrote:

?

That for all the responses so far. All of the image files and List.xml appear to have ”survived” the upgrade although since you can’t download files to view them, I have no idea if they are uncorrupted. The issue is that I now have a bunch of default images in a new tftpsgn directory. All the images are .sgn and there is also a List.xml.sgn. According to TAC this is a known issues whereas the phones now look for the secure file. They are telling me as soon as all the files in the tftpsgn directory are deleted, the phone will revert back to looking in the standard Desktops/800x480x24 directory instead of the tftpsgn/Desktops/800x480x24 I may try to reupload the List.xml but if what they are telling me is correct, it will never work until all the tftpsgn files are deleted, which so far we have been unable to do.



Jason





From: Hunter Fuller <hf0002@uah.edu>
Sent: Monday, March 27, 2023 10:35 AM
To: Bill Talley <btalley@gmail.com>
Cc: JASON BURWELL <JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
Subject: Re: [External] Re: [cisco-voip] No Custom Background Images after CUCM 14



Cisco’s upgrade procedure indicates that custom tftp files are never expected to survive an upgrade. I did notice the files not deleting on my system when I went to replace them after upgrade to 12.?5, however, you can upload “on top of” the



Cisco’s upgrade procedure indicates that custom tftp files are never expected to survive an upgrade.



I did notice the files not deleting on my system when I went to replace them after upgrade to 12.5, however, you can upload “on top of” the existing files then delete the .sgn and that seems to work. Unless that changed in 14.



On Mon, Mar 27, 2023 at 09:30 Bill Talley <btalley@gmail.com> wrote:


I assume you’re saying the images don’t appear under Wallpapers on the phones? Have you verified the appropriate Desktops directory on the tftp server? I assume yes to these questions below since TAC appears to directing you towards the sgn files. Explanation for these questions is below.



- List.xml is present and contains all of the correct file names/references?

- Background images and thumbnail files are present?



I recently did a standard upgrade from cucm 12.5 to 14Su2 and on the pub, the upgrade didn’t copy the custom images to the new partition and List.xml was replaced with the default file so only the default images appeared under wallpapers. On the sub, the List.xml was copied during the upgrade, but the images were not. I ended up downloading the original files from the tftp directory on the inactive partition the uploading them via OS Admin and restarting tftp. This happened for two different phone models but not all phone models.







Sent from my iPhone with bery tiny touchscreeb input keys, please excude my typtos.





On Mar 27, 2023, at 7:26 AM, JASON BURWELL <JASON.BURWELL@foundersfcu.com> wrote:


?


After we upgraded to CUCM 14 with PCD, our 88XX phones no longer have custom wallpaper images available. The solution from TAC was to delete all the tftpsgn files from the TFTP directory on each node and restart tftp services however when we delete the files using the GUI or CLI, they remain and do not delete. TAC has tried twice unsuccessfully to access the directory from root and delete the files but they have not been able to do that. Surely others have encountered this issue and I’m wondering what everyone else has done. I can’t believe it’s really this complicated of an issue to resolve. Thanks Jason



_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip


_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip


--


--
Hunter Fuller (they)
Router Jockey
VBH M-1C
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering