Some additional info:
*Workaround:* - If the "Agent Device Selection" System Parameter is not
needed we can set it to "disable" and restart the CCX Engine for the
changes to take effect. - If the "Agent Device Selection" System Parameter
is needed then Logout during extended Not-Ready periods like Lunch, breaks
etc.. to avoid receiving calls that are monitored by the system
On Fri, Feb 3, 2023, 2:45 PM JASON BURWELL <JASON.BURWELL@foundersfcu.com>
wrote:
> FYI-For anyone planning to upgrade to UCCX 12.5.1SU2ES04 be aware of newly
> created Bug CSCwe21416. It causes agents who have selected a Not Ready
> state to be automatically put back in to a Ready state if they receive a
> direct call and answer it or not. The workaround is for Agents to Log out
> of Finesse instead of go Not Ready. Causing headaches with Agent Tracking,
> RNA, Incentives, etc. The fix is supposed to be in SU3 being released early
> March.
>
>
>
> Jason
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