We are experiencing an issue with Webex contact center agent , once the
agent transfers the call to any other user ( non contact center user ) the
agent state still shows engaged until that call is fully handled by the
recipient and is only able to receive calls once that call is complete .
Has anyone experienced this issue before? Any pointers will be appreciated.
Thank you .
agent transfers the call to any other user ( non contact center user ) the
agent state still shows engaged until that call is fully handled by the
recipient and is only able to receive calls once that call is complete .
Has anyone experienced this issue before? Any pointers will be appreciated.
Thank you .