We collect the name of the agent for recording to our ticketing system.
Apparently no one has used this piece of data in a long time, but I noticed it today. All agents are showing up as "***"
CCX 12.5
Here is what the script does:
[cid:image001.png@01D761F6.8425D540]
And the values I got in my debug:
[cid:image002.png@01D761F6.8425D540]
What is going on here? Do I need to change how I capture this?
Matthew Loraditch
Sr. Network Engineer
(He/Him/His)
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch@heliontechnologies.com
Apparently no one has used this piece of data in a long time, but I noticed it today. All agents are showing up as "***"
CCX 12.5
Here is what the script does:
[cid:image001.png@01D761F6.8425D540]
And the values I got in my debug:
[cid:image002.png@01D761F6.8425D540]
What is going on here? Do I need to change how I capture this?
Matthew Loraditch
Sr. Network Engineer
(He/Him/His)
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch@heliontechnologies.com