Mailing List Archive: 8845 joining zoom meetings

All,

Wondering if any others are having this issue. We have 8845 video phones
and some of those folks want to join zoom meetings but when they dial the
SIP URI (XXXXXXXX@zoomcrc.com) the 8845 just shows a black screen and
it's just silence for audio. The black screen makes me think the 8845
thinks it's in a video call but nothing gets displayed.

These same 8845 phones can join external webex and skype meetings just fine
and all our other video endpoints can join zoom meetings fine (jabber and
webex room devices).
Just wondering if anyone else has seen this with Zoom calls from a 8845. It
can easily be tested by dialing 0@zoomcrc.com from a 8845 and seeing it you
reach a screen asking you to enter a meeting number.

Thanks

Any issues with regions/locations not having enough bandwidth?

Some Zoom orgs require encrypted audio/video so that could be another item
to check that a proper encrypted security profile is applied.

On Wed, Feb 10, 2021 at 11:03 AM Josh Nordquist <joshnordquist@gmail.com>
wrote:

> All,
>
> Wondering if any others are having this issue. We have 8845 video phones
> and some of those folks want to join zoom meetings but when they dial the
> SIP URI (XXXXXXXX@zoomcrc.com) the 8845 just shows a black screen and
> it's just silence for audio. The black screen makes me think the 8845
> thinks it's in a video call but nothing gets displayed.
>
> These same 8845 phones can join external webex and skype meetings just
> fine and all our other video endpoints can join zoom meetings fine (jabber
> and webex room devices).
> Just wondering if anyone else has seen this with Zoom calls from a 8845.
> It can easily be tested by dialing 0@zoomcrc.com from a 8845 and seeing
> it you reach a screen asking you to enter a meeting number.
>
> Thanks
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>