Mailing List Archive

That's great info, thank you for sharing.

Does this mean that "traditional" tac support is also changing? Because,
doesn't Flex come with tired TAC support? Any info you can share there?
Thanks!

On Thu, Sep 24, 2020 at 8:48 AM Matthew Loraditch <
MLoraditch@heliontechnologies.com> wrote:

>
> https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-licensing/eos-eol-notice-c51-744285.html
>
>
> https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-licensing/eos-eol-notice-c51-744286.html
>
>
>
> Everything CUCM/UCXN is moving to a new Flex 3.0 License model.
>
>
>
> It’s got better pricing than before with significant multi year discounts
> for 36 month or greater commitments. For on-prem folks SRST and CER
> licenses are included with all license levels and there are levels now with
> cheaper options for what would have been UCL Enhanced, and UCL
> Essential/Basic users.
>
>
>
> Key Dates:
>
>
>
> Yesterday- SWSS Reinstatements ended
>
> 1/23/21 – Non BE6K licenses/SWSS no longer available for Sale, all add ons
> must be flex, also last day to renew existing SWSS as multi year
>
> 7/24/21 – BE6K licenses/SWSS no longer available for sale
>
> 1/29/22- Last Day to renew any SWSS Contract
>
> 1/27/24- Last Day of Support via SWSS (you would have had to do a Multi
> Year Renewal before 1/23/21)
>
>
>
>
>
> Partner Link: https://salesconnect.cisco.com/#/program/PAGE-2888
>
>
>
> Customer Link:
> https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-744220.html
>
>
>
>
>
>
>
> Matthew Loraditch?
> Sr. Network Engineer
> p: *443.541.1518* <443.541.1518>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/> |
> e: *MLoraditch@heliontechnologies.com* <MLoraditch@heliontechnologies.com>
> [image: Helion Technologies] <http://www.heliontechnologies.com/>
> [image: Facebook] <https://facebook.com/heliontech>
> [image: Twitter] <https://twitter.com/heliontech>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

Flex has and will include the same TAC access you’ve had for software with SWSS (24x7) for no additional cost. There are enhanced levels that cost more and come with additional features. I don’t honestly know the details on those, they are designed for large/hi touch accounts, I think dedicated support managers and account reviews or similar.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch@heliontechnologies.com
From: Anthony Holloway <avholloway+cisco-voip@gmail.com>
Sent: Thursday, September 24, 2020 10:23 AM
To: Matthew Loraditch <MLoraditch@heliontechnologies.com>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] End of Sale for Perpetual Calling Licenses and related SWSS

[EXTERNAL]

That's great info, thank you for sharing.

Does this mean that "traditional" tac support is also changing? Because, doesn't Flex come with tired TAC support? Any info you can share there? Thanks!

On Thu, Sep 24, 2020 at 8:48 AM Matthew Loraditch <MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>> wrote:
https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-licensing/eos-eol-notice-c51-744285.html
https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-licensing/eos-eol-notice-c51-744286.html

Everything CUCM/UCXN is moving to a new Flex 3.0 License model.

It’s got better pricing than before with significant multi year discounts for 36 month or greater commitments. For on-prem folks SRST and CER licenses are included with all license levels and there are levels now with cheaper options for what would have been UCL Enhanced, and UCL Essential/Basic users.

Key Dates:

Yesterday- SWSS Reinstatements ended
1/23/21 – Non BE6K licenses/SWSS no longer available for Sale, all add ons must be flex, also last day to renew existing SWSS as multi year
7/24/21 – BE6K licenses/SWSS no longer available for sale
1/29/22- Last Day to renew any SWSS Contract
1/27/24- Last Day of Support via SWSS (you would have had to do a Multi Year Renewal before 1/23/21)


Partner Link: https://salesconnect.cisco.com/#/program/PAGE-2888

Customer Link: https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-744220.html




Matthew Loraditch?
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<http://www.heliontechnologies.com/>
|
e: MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>
[Helion Technologies]<http://www.heliontechnologies.com/>
[Facebook]<https://facebook.com/heliontech>
[Twitter]<https://twitter.com/heliontech>
[LinkedIn]<https://www.linkedin.com/company/helion-technologies>
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

"come with *tired* TAC support?"

I bet they are!


On Thu, Sep 24, 2020 at 9:23 AM Anthony Holloway <
avholloway+cisco-voip@gmail.com> wrote:

> That's great info, thank you for sharing.
>
> Does this mean that "traditional" tac support is also changing? Because,
> doesn't Flex come with tired TAC support? Any info you can share there?
> Thanks!
>
> On Thu, Sep 24, 2020 at 8:48 AM Matthew Loraditch <
> MLoraditch@heliontechnologies.com> wrote:
>
>>
>> https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-licensing/eos-eol-notice-c51-744285.html
>>
>>
>> https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-licensing/eos-eol-notice-c51-744286.html
>>
>>
>>
>> Everything CUCM/UCXN is moving to a new Flex 3.0 License model.
>>
>>
>>
>> It’s got better pricing than before with significant multi year discounts
>> for 36 month or greater commitments. For on-prem folks SRST and CER
>> licenses are included with all license levels and there are levels now with
>> cheaper options for what would have been UCL Enhanced, and UCL
>> Essential/Basic users.
>>
>>
>>
>> Key Dates:
>>
>>
>>
>> Yesterday- SWSS Reinstatements ended
>>
>> 1/23/21 – Non BE6K licenses/SWSS no longer available for Sale, all add
>> ons must be flex, also last day to renew existing SWSS as multi year
>>
>> 7/24/21 – BE6K licenses/SWSS no longer available for sale
>>
>> 1/29/22- Last Day to renew any SWSS Contract
>>
>> 1/27/24- Last Day of Support via SWSS (you would have had to do a Multi
>> Year Renewal before 1/23/21)
>>
>>
>>
>>
>>
>> Partner Link: https://salesconnect.cisco.com/#/program/PAGE-2888
>>
>>
>>
>> Customer Link:
>> https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-744220.html
>>
>>
>>
>>
>>
>>
>>
>> Matthew Loraditch
>> Sr. Network Engineer
>> p: *443.541.1518* <443.541.1518>
>> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/> |
>> e: *MLoraditch@heliontechnologies.com*
>> <MLoraditch@heliontechnologies.com>
>> [image: Helion Technologies] <http://www.heliontechnologies.com/>
>> [image: Facebook] <https://facebook.com/heliontech>
>> [image: Twitter] <https://twitter.com/heliontech>
>> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

Oops! "tierd TAC support" was intended.

On Thu, Sep 24, 2020 at 9:30 AM Charles Goldsmith <w@woka.us> wrote:

> "come with *tired* TAC support?"
>
> I bet they are!
>
>
> On Thu, Sep 24, 2020 at 9:23 AM Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
>> That's great info, thank you for sharing.
>>
>> Does this mean that "traditional" tac support is also changing? Because,
>> doesn't Flex come with tired TAC support? Any info you can share there?
>> Thanks!
>>
>> On Thu, Sep 24, 2020 at 8:48 AM Matthew Loraditch <
>> MLoraditch@heliontechnologies.com> wrote:
>>
>>>
>>> https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-licensing/eos-eol-notice-c51-744285.html
>>>
>>>
>>> https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-licensing/eos-eol-notice-c51-744286.html
>>>
>>>
>>>
>>> Everything CUCM/UCXN is moving to a new Flex 3.0 License model.
>>>
>>>
>>>
>>> It’s got better pricing than before with significant multi year
>>> discounts for 36 month or greater commitments. For on-prem folks SRST and
>>> CER licenses are included with all license levels and there are levels now
>>> with cheaper options for what would have been UCL Enhanced, and UCL
>>> Essential/Basic users.
>>>
>>>
>>>
>>> Key Dates:
>>>
>>>
>>>
>>> Yesterday- SWSS Reinstatements ended
>>>
>>> 1/23/21 – Non BE6K licenses/SWSS no longer available for Sale, all add
>>> ons must be flex, also last day to renew existing SWSS as multi year
>>>
>>> 7/24/21 – BE6K licenses/SWSS no longer available for sale
>>>
>>> 1/29/22- Last Day to renew any SWSS Contract
>>>
>>> 1/27/24- Last Day of Support via SWSS (you would have had to do a Multi
>>> Year Renewal before 1/23/21)
>>>
>>>
>>>
>>>
>>>
>>> Partner Link: https://salesconnect.cisco.com/#/program/PAGE-2888
>>>
>>>
>>>
>>> Customer Link:
>>> https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-744220.html
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Matthew Loraditch
>>> Sr. Network Engineer
>>> p: *443.541.1518* <443.541.1518>
>>> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/> |
>>> e: *MLoraditch@heliontechnologies.com*
>>> <MLoraditch@heliontechnologies.com>
>>> [image: Helion Technologies] <http://www.heliontechnologies.com/>
>>> [image: Facebook] <https://facebook.com/heliontech>
>>> [image: Twitter] <https://twitter.com/heliontech>
>>> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>

I’m guessing, based on conversations that I had with a few Cisco folk, that, yes, TAC support will likely change along with this. Expect Basic level support for free.

And, to my surprise, expect that Basic level support to match Webex basic level support.

It will be painful is my prediction.



From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Anthony Holloway
Sent: Thursday, September 24, 2020 10:23 AM
To: Matthew Loraditch <MLoraditch@heliontechnologies.com>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] End of Sale for Perpetual Calling Licenses and related SWSS

CAUTION: This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to IThelp@uoguelph.ca<mailto:IThelp@uoguelph.ca>

That's great info, thank you for sharing.

Does this mean that "traditional" tac support is also changing? Because, doesn't Flex come with tired TAC support? Any info you can share there? Thanks!

On Thu, Sep 24, 2020 at 8:48 AM Matthew Loraditch <MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>> wrote:
https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-licensing/eos-eol-notice-c51-744285.html
https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-licensing/eos-eol-notice-c51-744286.html

Everything CUCM/UCXN is moving to a new Flex 3.0 License model.

It’s got better pricing than before with significant multi year discounts for 36 month or greater commitments. For on-prem folks SRST and CER licenses are included with all license levels and there are levels now with cheaper options for what would have been UCL Enhanced, and UCL Essential/Basic users.

Key Dates:

Yesterday- SWSS Reinstatements ended
1/23/21 – Non BE6K licenses/SWSS no longer available for Sale, all add ons must be flex, also last day to renew existing SWSS as multi year
7/24/21 – BE6K licenses/SWSS no longer available for sale
1/29/22- Last Day to renew any SWSS Contract
1/27/24- Last Day of Support via SWSS (you would have had to do a Multi Year Renewal before 1/23/21)


Partner Link: https://salesconnect.cisco.com/#/program/PAGE-2888

Customer Link: https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-744220.html




Matthew Loraditch?
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<http://www.heliontechnologies.com/>
|
e: MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>
[Helion Technologies]<http://www.heliontechnologies.com/>
[Facebook]<https://facebook.com/heliontech>
[Twitter]<https://twitter.com/heliontech>
[LinkedIn]<https://www.linkedin.com/company/helion-technologies>
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip