I have a number of users working remotely who are part of a queue on UCCX,
They are using jabber on their windows desktop (csf profile on cucm) and are connecting into our network via our VPN.
The users would normally just take calls on their desk phones in our office, but are working remotely due to COVID.
Thing is they are only able to receive calls when logged into their desk phone’s in the office (even though they are fielding the calls via jabber whilst working remotely)
Is there any way around this dependancy?
Consider the environment - Think before you print
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They are using jabber on their windows desktop (csf profile on cucm) and are connecting into our network via our VPN.
The users would normally just take calls on their desk phones in our office, but are working remotely due to COVID.
Thing is they are only able to receive calls when logged into their desk phone’s in the office (even though they are fielding the calls via jabber whilst working remotely)
Is there any way around this dependancy?
Consider the environment - Think before you print
The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.
You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).
Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/
