Hello, I just have a quick question.
When setting up a call center for a SMB, Is it best practice to have the main number go to a unity call handler 1st, with caller input going to uccx triggers, or is it considered best practice to have the main number go right to CCX? I have seen both ways.
Thank you.
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When setting up a call center for a SMB, Is it best practice to have the main number go to a unity call handler 1st, with caller input going to uccx triggers, or is it considered best practice to have the main number go right to CCX? I have seen both ways.
Thank you.
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip