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I know the answer to #3 is no ,w hen we asked it's not anything they were planning to offer with socailminer, you had to send a URL to some external service.



From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of naresh rathore
Sent: Sunday, July 26, 2020 11:17 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] uccx12.0, social miner (for webchat)

hi,


i have implemented social miner and using webchat. my customer have following requirements.


1. problem statement selected during chat initiation not displayed on agent window. is there a way for agent to see problem statement selected during chat initiation.
2. also when agent send any webpage url to chat user (chat initiator) he/she cant click and open the link. but when chat user send webpage url to agent, he can open url without any issue.
3. customer also wants to have an file attachment option, which he can use to send files to agent. is there option to activate attachment capability?
Regards

Naray