Mailing List Archive: Fax line issue

Morning all,

I have a strange issue with a fax number my organisation is trying to send to. When dialled the call initially connects at the far end, and I hear fax tone, then it just goes silent.

The SIP cube sends the call, but I can then see what I think is a disconnect.

What debug command would be best to use to confirm this please?

I can call the number from a mobile phone with no issue, and it does not disconnect.

Thanks

James

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/

if your CUBE is SIP on both sides, then "debug ccsip message" and "debug
ccsip error" are the two I would start with. Feel free to post the output
here for us to review.

Also, is your FoIP designed for fax relay and if so, is it T.38 end to end?

On Sat, Jul 11, 2020, 4:44 AM James Dust <james.dust@charles-stanley.co.uk>
wrote:

> Morning all,
>
> I have a strange issue with a fax number my organisation is trying to send
> to. When dialled the call initially connects at the far end, and I hear fax
> tone, then it just goes silent.
>
>
> The SIP cube sends the call, but I can then see what I think is a
> disconnect.
>
> What debug command would be best to use to confirm this please?
>
> I can call the number from a mobile phone with no issue, and it does not
> disconnect.
>
> Thanks
>
> James
>
> *Consider the environment - Think before you print*
>
> The contents of this email are confidential to the intended recipient and
> may not be disclosed. Although it is believed that this email and any
> attachments are virus free, it is the responsibility of the recipient to
> confirm this.
>
> You are advised that urgent, time-sensitive communications should not be
> sent by email. We hereby give you notice that a delivery receipt does not
> constitute acknowledgement or receipt by the intended recipient(s).
>
> Details of Charles Stanley group companies and their regulators (where
> applicable), can be found at this URL
> http://www.charles-stanley.co.uk/contact-us/disclosure/
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>