Mailing List Archive

It’s been a long time since I’ve used uccx as uccx. Is the option for real time reporting present under the Tools menu? (It is when licensed as IP IVR)

It requires Java and is finicky, but does report.

In CCE instead I just look at the usage on the AW and dump that in AW Db and graph it with Grafana.

> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:
>
> ?
> Sorry, been tied us this morning. Just looking for real time usage data of the 300 UCCX Ports we are licensed for. Thanks!
>
>
> From: Tanner Ezell <tanner.ezell@gmail.com>
> Sent: Friday, July 10, 2020 9:41 AM
> To: Charles Goldsmith <w@woka.us>
> Cc: Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON BURWELL <JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
> Subject: [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>
> CAUTION: This email originated outside of Founders Federal Credit Union. Do not click links or open attachments unless you recognize the sender and know the content is safe.
> What information do you need?
>
> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
> You can simply put Tanner in the To: field, old school I know, but it still works :)
>
> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <avholloway+cisco-voip@gmail.com> wrote:
> That's nothing I've ever heard of. I'd imagine you could use the CTI API, but not the Admin API.
>
> This isn't a REST based API though, and it is relatively harder to implement and work with though. My man Tanner at CTI Logic should be able to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are mentions. Email needs mentions.
>
> The CTI Protocol:
>
> Is a TCP/IP socket based message protocol
> Allows clients to send and receive information/events about:
> Current system configuration and future updates.
> Agents and their states
> Calls and their states
> Statistics for agents, calls, and queues on a real-time basis
> Third-party call control
> Device snapshots
> Provides support for two client modes for connecting with Unified CCX:
> Bridge mode clients receive all agent-state and call events for all logged in agents in the system.
> Agent mode clients only receives messages related to the agent.
> Has version control
>
> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:
> Is there any way to see real time CTI port usage with UCCX Admin API? I did a quick search and it looks like it’s a supported function but having trouble finding the correct name to use.
>
> Thanks
> Jason
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

[image: giphy-2.gif]
I'll see what I can do.

On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo@ucpenguin.com> wrote:

> It’s been a long time since I’ve used uccx as uccx. Is the option for
> real time reporting present under the Tools menu? (It is when licensed as
> IP IVR)
>
> It requires Java and is finicky, but does report.
>
> In CCE instead I just look at the usage on the AW and dump that in AW Db
> and graph it with Grafana.
>
> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <
> cisco-voip@puck.nether.net> wrote:
>
> ?
>
> Sorry, been tied us this morning. Just looking for real time usage data of
> the 300 UCCX Ports we are licensed for. Thanks!
>
>
>
>
>
> *From:* Tanner Ezell <tanner.ezell@gmail.com>
> *Sent:* Friday, July 10, 2020 9:41 AM
> *To:* Charles Goldsmith <w@woka.us>
> *Cc:* Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON BURWELL <
> JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
> *Subject:* [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>
>
>
> *CAUTION: This email originated outside of Founders Federal Credit Union.
> Do not click links or open attachments unless you recognize the sender and
> know the content is safe.*
> * ------------------------------ *
>
> What information do you need?
>
>
>
> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
>
> You can simply put Tanner in the To: field, old school I know, but it
> still works :)
>
>
>
> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
> That's nothing I've ever heard of. I'd imagine you could use the CTI API
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>,
> but not the Admin API.
>
>
>
> This isn't a REST based API though, and it is relatively harder to
> implement and work with though. My man Tanner at CTI Logic should be able
> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are
> mentions. Email needs mentions.
>
> The CTI Protocol:
>
>
>
> - Is a TCP/IP socket based message protocol
> - Allows clients to send and receive information/events about:
>
>
> - Current system configuration and future updates.
> - Agents and their states
> - Calls and their states
> - *Statistics for agents, calls, and queues on a real-time basis*
> - Third-party call control
> - Device snapshots
>
>
> - Provides support for two client modes for connecting with Unified
> CCX:
>
>
> - Bridge mode clients receive all agent-state and call events for all
> logged in agents in the system.
> - Agent mode clients only receives messages related to the agent.
>
>
> - Has version control
>
>
>
> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
> cisco-voip@puck.nether.net> wrote:
>
> Is there any way to see real time CTI port usage with UCCX Admin API? I
> did a quick search and it looks like it’s a supported function but having
> trouble finding the correct name to use.
>
>
>
> Thanks
>
> Jason
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

Lol

On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <tanner.ezell@gmail.com>
wrote:

> [image: giphy-2.gif]
> I'll see what I can do.
>
> On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo@ucpenguin.com> wrote:
>
>> It’s been a long time since I’ve used uccx as uccx. Is the option for
>> real time reporting present under the Tools menu? (It is when licensed as
>> IP IVR)
>>
>> It requires Java and is finicky, but does report.
>>
>> In CCE instead I just look at the usage on the AW and dump that in AW Db
>> and graph it with Grafana.
>>
>> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <
>> cisco-voip@puck.nether.net> wrote:
>>
>> ?
>>
>> Sorry, been tied us this morning. Just looking for real time usage data
>> of the 300 UCCX Ports we are licensed for. Thanks!
>>
>>
>>
>>
>>
>> *From:* Tanner Ezell <tanner.ezell@gmail.com>
>> *Sent:* Friday, July 10, 2020 9:41 AM
>> *To:* Charles Goldsmith <w@woka.us>
>> *Cc:* Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON BURWELL <
>> JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
>> *Subject:* [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>>
>>
>>
>> *CAUTION: This email originated outside of Founders Federal Credit Union.
>> Do not click links or open attachments unless you recognize the sender and
>> know the content is safe.*
>> * ------------------------------ *
>>
>> What information do you need?
>>
>>
>>
>> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
>>
>> You can simply put Tanner in the To: field, old school I know, but it
>> still works :)
>>
>>
>>
>> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
>> avholloway+cisco-voip@gmail.com> wrote:
>>
>> That's nothing I've ever heard of. I'd imagine you could use the CTI API
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>,
>> but not the Admin API.
>>
>>
>>
>> This isn't a REST based API though, and it is relatively harder to
>> implement and work with though. My man Tanner at CTI Logic should be able
>> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are
>> mentions. Email needs mentions.
>>
>> The CTI Protocol:
>>
>>
>>
>> - Is a TCP/IP socket based message protocol
>> - Allows clients to send and receive information/events about:
>>
>>
>> - Current system configuration and future updates.
>> - Agents and their states
>> - Calls and their states
>> - *Statistics for agents, calls, and queues on a real-time basis*
>> - Third-party call control
>> - Device snapshots
>>
>>
>> - Provides support for two client modes for connecting with Unified
>> CCX:
>>
>>
>> - Bridge mode clients receive all agent-state and call events for all
>> logged in agents in the system.
>> - Agent mode clients only receives messages related to the agent.
>>
>>
>> - Has version control
>>
>>
>>
>> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
>> cisco-voip@puck.nether.net> wrote:
>>
>> Is there any way to see real time CTI port usage with UCCX Admin API? I
>> did a quick search and it looks like it’s a supported function but having
>> trouble finding the correct name to use.
>>
>>
>>
>> Thanks
>>
>> Jason
>>
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

Unfortunately, nothing in RTR gives you port usage. However, in a
vanilla environment, like one where only JTAPI triggers are used and it's
one per call, then your Applications running would equal your ports used
for the most part. However, once you have HTTP triggers, Callback, Trigger
Application step, etc., this 1:1 goes out the door.

[image: image.png]

On Fri, Jul 10, 2020 at 11:47 AM UC Penguin <gentoo@ucpenguin.com> wrote:

> It’s been a long time since I’ve used uccx as uccx. Is the option for
> real time reporting present under the Tools menu? (It is when licensed as
> IP IVR)
>
> It requires Java and is finicky, but does report.
>
> In CCE instead I just look at the usage on the AW and dump that in AW Db
> and graph it with Grafana.
>
> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <
> cisco-voip@puck.nether.net> wrote:
>
> ?
>
> Sorry, been tied us this morning. Just looking for real time usage data of
> the 300 UCCX Ports we are licensed for. Thanks!
>
>
>
>
>
> *From:* Tanner Ezell <tanner.ezell@gmail.com>
> *Sent:* Friday, July 10, 2020 9:41 AM
> *To:* Charles Goldsmith <w@woka.us>
> *Cc:* Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON BURWELL <
> JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
> *Subject:* [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>
>
>
> *CAUTION: This email originated outside of Founders Federal Credit Union.
> Do not click links or open attachments unless you recognize the sender and
> know the content is safe.*
> * ------------------------------ *
>
> What information do you need?
>
>
>
> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
>
> You can simply put Tanner in the To: field, old school I know, but it
> still works :)
>
>
>
> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
> That's nothing I've ever heard of. I'd imagine you could use the CTI API
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>,
> but not the Admin API.
>
>
>
> This isn't a REST based API though, and it is relatively harder to
> implement and work with though. My man Tanner at CTI Logic should be able
> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are
> mentions. Email needs mentions.
>
> The CTI Protocol:
>
>
>
> - Is a TCP/IP socket based message protocol
> - Allows clients to send and receive information/events about:
>
>
> - Current system configuration and future updates.
> - Agents and their states
> - Calls and their states
> - *Statistics for agents, calls, and queues on a real-time basis*
> - Third-party call control
> - Device snapshots
>
>
> - Provides support for two client modes for connecting with Unified
> CCX:
>
>
> - Bridge mode clients receive all agent-state and call events for all
> logged in agents in the system.
> - Agent mode clients only receives messages related to the agent.
>
>
> - Has version control
>
>
>
> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
> cisco-voip@puck.nether.net> wrote:
>
> Is there any way to see real time CTI port usage with UCCX Admin API? I
> did a quick search and it looks like it’s a supported function but having
> trouble finding the correct name to use.
>
>
>
> Thanks
>
> Jason
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

What does Contacts/Contact Summary show?

Doc says call, email, http. Does it have realtime data?

> On Jul 10, 2020, at 12:08, Anthony Holloway <avholloway+cisco-voip@gmail.com> wrote:
>
> ?
> Unfortunately, nothing in RTR gives you port usage. However, in a vanilla environment, like one where only JTAPI triggers are used and it's one per call, then your Applications running would equal your ports used for the most part. However, once you have HTTP triggers, Callback, Trigger Application step, etc., this 1:1 goes out the door.
>
> <image.png>
>
>
>> On Fri, Jul 10, 2020 at 11:47 AM UC Penguin <gentoo@ucpenguin.com> wrote:
>> It’s been a long time since I’ve used uccx as uccx. Is the option for real time reporting present under the Tools menu? (It is when licensed as IP IVR)
>>
>> It requires Java and is finicky, but does report.
>>
>> In CCE instead I just look at the usage on the AW and dump that in AW Db and graph it with Grafana.
>>
>>>> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:
>>>>
>>> ?
>>> Sorry, been tied us this morning. Just looking for real time usage data of the 300 UCCX Ports we are licensed for. Thanks!
>>>
>>>
>>>
>>>
>>>
>>> From: Tanner Ezell <tanner.ezell@gmail.com>
>>> Sent: Friday, July 10, 2020 9:41 AM
>>> To: Charles Goldsmith <w@woka.us>
>>> Cc: Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON BURWELL <JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
>>> Subject: [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>>>
>>>
>>>
>>> CAUTION: This email originated outside of Founders Federal Credit Union. Do not click links or open attachments unless you recognize the sender and know the content is safe.
>>>
>>> What information do you need?
>>>
>>>
>>>
>>> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
>>>
>>> You can simply put Tanner in the To: field, old school I know, but it still works :)
>>>
>>>
>>>
>>> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <avholloway+cisco-voip@gmail.com> wrote:
>>>
>>> That's nothing I've ever heard of. I'd imagine you could use the CTI API, but not the Admin API.
>>>
>>>
>>>
>>> This isn't a REST based API though, and it is relatively harder to implement and work with though. My man Tanner at CTI Logic should be able to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are mentions. Email needs mentions.
>>>
>>> The CTI Protocol:
>>>
>>>
>>>
>>> Is a TCP/IP socket based message protocol
>>> Allows clients to send and receive information/events about:
>>> Current system configuration and future updates.
>>> Agents and their states
>>> Calls and their states
>>> Statistics for agents, calls, and queues on a real-time basis
>>> Third-party call control
>>> Device snapshots
>>> Provides support for two client modes for connecting with Unified CCX:
>>> Bridge mode clients receive all agent-state and call events for all logged in agents in the system.
>>> Agent mode clients only receives messages related to the agent.
>>> Has version control
>>>
>>>
>>> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:
>>>
>>> Is there any way to see real time CTI port usage with UCCX Admin API? I did a quick search and it looks like it’s a supported function but having trouble finding the correct name to use.
>>>
>>>
>>>
>>> Thanks
>>>
>>> Jason
>>>
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip

It's a whole bunch of contacts, like even outbound agent calls,and I don't
mean outbound campaigns, rather just making a call to pizza hut.

So, while yes, it does include the inbound contacts, it includes way too
much data and you cannot filter it. Additionally for callbacks, it's a
single contact record, but it consumes two ports.

On Fri, Jul 10, 2020 at 12:30 PM UC Penguin <gentoo@ucpenguin.com> wrote:

> What does Contacts/Contact Summary show?
>
> Doc says call, email, http. Does it have realtime data?
>
> On Jul 10, 2020, at 12:08, Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
> ?
> Unfortunately, nothing in RTR gives you port usage. However, in a
> vanilla environment, like one where only JTAPI triggers are used and it's
> one per call, then your Applications running would equal your ports used
> for the most part. However, once you have HTTP triggers, Callback, Trigger
> Application step, etc., this 1:1 goes out the door.
>
> <image.png>
>
>
> On Fri, Jul 10, 2020 at 11:47 AM UC Penguin <gentoo@ucpenguin.com> wrote:
>
>> It’s been a long time since I’ve used uccx as uccx. Is the option for
>> real time reporting present under the Tools menu? (It is when licensed as
>> IP IVR)
>>
>> It requires Java and is finicky, but does report.
>>
>> In CCE instead I just look at the usage on the AW and dump that in AW Db
>> and graph it with Grafana.
>>
>> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <
>> cisco-voip@puck.nether.net> wrote:
>>
>> ?
>>
>> Sorry, been tied us this morning. Just looking for real time usage data
>> of the 300 UCCX Ports we are licensed for. Thanks!
>>
>>
>>
>>
>>
>> *From:* Tanner Ezell <tanner.ezell@gmail.com>
>> *Sent:* Friday, July 10, 2020 9:41 AM
>> *To:* Charles Goldsmith <w@woka.us>
>> *Cc:* Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON BURWELL <
>> JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
>> *Subject:* [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>>
>>
>>
>> *CAUTION: This email originated outside of Founders Federal Credit Union.
>> Do not click links or open attachments unless you recognize the sender and
>> know the content is safe.*
>> * ------------------------------ *
>>
>> What information do you need?
>>
>>
>>
>> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
>>
>> You can simply put Tanner in the To: field, old school I know, but it
>> still works :)
>>
>>
>>
>> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
>> avholloway+cisco-voip@gmail.com> wrote:
>>
>> That's nothing I've ever heard of. I'd imagine you could use the CTI API
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>,
>> but not the Admin API.
>>
>>
>>
>> This isn't a REST based API though, and it is relatively harder to
>> implement and work with though. My man Tanner at CTI Logic should be able
>> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are
>> mentions. Email needs mentions.
>>
>> The CTI Protocol:
>>
>>
>>
>> - Is a TCP/IP socket based message protocol
>> - Allows clients to send and receive information/events about:
>>
>>
>> - Current system configuration and future updates.
>> - Agents and their states
>> - Calls and their states
>> - *Statistics for agents, calls, and queues on a real-time basis*
>> - Third-party call control
>> - Device snapshots
>>
>>
>> - Provides support for two client modes for connecting with Unified
>> CCX:
>>
>>
>> - Bridge mode clients receive all agent-state and call events for all
>> logged in agents in the system.
>> - Agent mode clients only receives messages related to the agent.
>>
>>
>> - Has version control
>>
>>
>>
>> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
>> cisco-voip@puck.nether.net> wrote:
>>
>> Is there any way to see real time CTI port usage with UCCX Admin API? I
>> did a quick search and it looks like it’s a supported function but having
>> trouble finding the correct name to use.
>>
>>
>>
>> Thanks
>>
>> Jason
>>
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>

Looks like this has been asked and answered in the past:

https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292

The two people responding seem familiar to me, but I can't quite put my
finger on who they are.

On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <tanner.ezell@gmail.com>
wrote:

> [image: giphy-2.gif]
> I'll see what I can do.
>
> On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo@ucpenguin.com> wrote:
>
>> It’s been a long time since I’ve used uccx as uccx. Is the option for
>> real time reporting present under the Tools menu? (It is when licensed as
>> IP IVR)
>>
>> It requires Java and is finicky, but does report.
>>
>> In CCE instead I just look at the usage on the AW and dump that in AW Db
>> and graph it with Grafana.
>>
>> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <
>> cisco-voip@puck.nether.net> wrote:
>>
>> ?
>>
>> Sorry, been tied us this morning. Just looking for real time usage data
>> of the 300 UCCX Ports we are licensed for. Thanks!
>>
>>
>>
>>
>>
>> *From:* Tanner Ezell <tanner.ezell@gmail.com>
>> *Sent:* Friday, July 10, 2020 9:41 AM
>> *To:* Charles Goldsmith <w@woka.us>
>> *Cc:* Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON BURWELL <
>> JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
>> *Subject:* [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>>
>>
>>
>> *CAUTION: This email originated outside of Founders Federal Credit Union.
>> Do not click links or open attachments unless you recognize the sender and
>> know the content is safe.*
>> * ------------------------------ *
>>
>> What information do you need?
>>
>>
>>
>> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
>>
>> You can simply put Tanner in the To: field, old school I know, but it
>> still works :)
>>
>>
>>
>> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
>> avholloway+cisco-voip@gmail.com> wrote:
>>
>> That's nothing I've ever heard of. I'd imagine you could use the CTI API
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>,
>> but not the Admin API.
>>
>>
>>
>> This isn't a REST based API though, and it is relatively harder to
>> implement and work with though. My man Tanner at CTI Logic should be able
>> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are
>> mentions. Email needs mentions.
>>
>> The CTI Protocol:
>>
>>
>>
>> - Is a TCP/IP socket based message protocol
>> - Allows clients to send and receive information/events about:
>>
>>
>> - Current system configuration and future updates.
>> - Agents and their states
>> - Calls and their states
>> - *Statistics for agents, calls, and queues on a real-time basis*
>> - Third-party call control
>> - Device snapshots
>>
>>
>> - Provides support for two client modes for connecting with Unified
>> CCX:
>>
>>
>> - Bridge mode clients receive all agent-state and call events for all
>> logged in agents in the system.
>> - Agent mode clients only receives messages related to the agent.
>>
>>
>> - Has version control
>>
>>
>>
>> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
>> cisco-voip@puck.nether.net> wrote:
>>
>> Is there any way to see real time CTI port usage with UCCX Admin API? I
>> did a quick search and it looks like it’s a supported function but having
>> trouble finding the correct name to use.
>>
>>
>>
>> Thanks
>>
>> Jason
>>
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

Thank you for all the responses! Been a busy day so late getting back.

I was able to see the data I needed in historical format by running the licensing report shown in the thread Anthony posted. Very high level but gives the overall numbers. I wish there was a way to monitor this real time and in detail without having to do a lot of custom work which, unless I missed something, sounds like what would need to happen.

RTMT does show CTI ports but only shows IN/OUT of service status, not what the port is actually doing. I’ve long wondered when a refresh was coming to RTMT with more functionality as it feels a bit outdated and seems like its been essentially unchanged as far back as I can remember. Although maybe the newer versions have improvements I am not aware of?

Jason


From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Anthony Holloway
Sent: Friday, July 10, 2020 2:03 PM
To: Tanner Ezell <tanner.ezell@gmail.com>
Cc: Charles Goldsmith <w@woka.us>; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

Looks like this has been asked and answered in the past:

https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292<https://urldefense.proofpoint.com/v2/url?u=https-3A__community.cisco.com_t5_contact-2Dcenter_cucm-2Duccx-2Dhow-2Dmonitoring-2Dcti-2Dports_td-2Dp_2328292&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=-wGoowBX4CRP0UqCU1n5Ewyor1xyF_ik4JowJwnA6Mk&e=>

The two people responding seem familiar to me, but I can't quite put my finger on who they are.

On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <tanner.ezell@gmail.com<mailto:tanner.ezell@gmail.com>> wrote:
[cid:image001.gif@01D656D2.38B49D10]
I'll see what I can do.

On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo@ucpenguin.com<mailto:gentoo@ucpenguin.com>> wrote:
It’s been a long time since I’ve used uccx as uccx. Is the option for real time reporting present under the Tools menu? (It is when licensed as IP IVR)

It requires Java and is finicky, but does report.

In CCE instead I just look at the usage on the AW and dump that in AW Db and graph it with Grafana.


On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> wrote:
?
Sorry, been tied us this morning. Just looking for real time usage data of the 300 UCCX Ports we are licensed for. Thanks!


From: Tanner Ezell <tanner.ezell@gmail.com<mailto:tanner.ezell@gmail.com>>
Sent: Friday, July 10, 2020 9:41 AM
To: Charles Goldsmith <w@woka.us<mailto:w@woka.us>>
Cc: Anthony Holloway <avholloway+cisco-voip@gmail.com<mailto:avholloway%2Bcisco-voip@gmail.com>>; JASON BURWELL <JASON.BURWELL@foundersfcu.com<mailto:JASON.BURWELL@foundersfcu.com>>; cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage

CAUTION: This email originated outside of Founders Federal Credit Union. Do not click links or open attachments unless you recognize the sender and know the content is safe.
________________________________
What information do you need?

On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us<mailto:w@woka.us>> wrote:
You can simply put Tanner in the To: field, old school I know, but it still works :)

On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <avholloway+cisco-voip@gmail.com<mailto:avholloway%2Bcisco-voip@gmail.com>> wrote:
That's nothing I've ever heard of. I'd imagine you could use the CTI API<https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>, but not the Admin API.

This isn't a REST based API though, and it is relatively harder to implement and work with though. My man Tanner at CTI Logic should be able to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are mentions. Email needs mentions.
The CTI Protocol:


* Is a TCP/IP socket based message protocol
* Allows clients to send and receive information/events about:

* Current system configuration and future updates.
* Agents and their states
* Calls and their states
* Statistics for agents, calls, and queues on a real-time basis
* Third-party call control
* Device snapshots

* Provides support for two client modes for connecting with Unified CCX:

* Bridge mode clients receive all agent-state and call events for all logged in agents in the system.
* Agent mode clients only receives messages related to the agent.

* Has version control

On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> wrote:
Is there any way to see real time CTI port usage with UCCX Admin API? I did a quick search and it looks like it’s a supported function but having trouble finding the correct name to use.

Thanks
Jason

_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>

RTMT is still the same as it's always been. We need a major overhaul,
because some people think that only cloud offerings have sexy dashboards
(e.g., meraki), when in fact, on-prem can too, they just need to do it
already.

On Fri, Jul 10, 2020 at 2:53 PM JASON BURWELL <JASON.BURWELL@foundersfcu.com>
wrote:

> Thank you for all the responses! Been a busy day so late getting back.
>
>
>
> I was able to see the data I needed in historical format by running the
> licensing report shown in the thread Anthony posted. Very high level but
> gives the overall numbers. I wish there was a way to monitor this real time
> and in detail without having to do a lot of custom work which, unless I
> missed something, sounds like what would need to happen.
>
>
>
> RTMT does show CTI ports but only shows IN/OUT of service status, not what
> the port is actually doing. I’ve long wondered when a refresh was coming to
> RTMT with more functionality as it feels a bit outdated and seems like its
> been essentially unchanged as far back as I can remember. Although maybe
> the newer versions have improvements I am not aware of?
>
>
>
> Jason
>
>
>
>
>
> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Anthony
> Holloway
> *Sent:* Friday, July 10, 2020 2:03 PM
> *To:* Tanner Ezell <tanner.ezell@gmail.com>
> *Cc:* Charles Goldsmith <w@woka.us>; cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage
>
>
>
> Looks like this has been asked and answered in the past:
>
>
>
>
> https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__community.cisco.com_t5_contact-2Dcenter_cucm-2Duccx-2Dhow-2Dmonitoring-2Dcti-2Dports_td-2Dp_2328292&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=-wGoowBX4CRP0UqCU1n5Ewyor1xyF_ik4JowJwnA6Mk&e=>
>
>
>
> The two people responding seem familiar to me, but I can't quite put my
> finger on who they are.
>
>
>
> On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <tanner.ezell@gmail.com>
> wrote:
>
> I'll see what I can do.
>
>
>
> On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo@ucpenguin.com> wrote:
>
> It’s been a long time since I’ve used uccx as uccx. Is the option for
> real time reporting present under the Tools menu? (It is when licensed as
> IP IVR)
>
>
>
> It requires Java and is finicky, but does report.
>
>
>
> In CCE instead I just look at the usage on the AW and dump that in AW Db
> and graph it with Grafana.
>
>
>
> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <
> cisco-voip@puck.nether.net> wrote:
>
> ?
>
> Sorry, been tied us this morning. Just looking for real time usage data of
> the 300 UCCX Ports we are licensed for. Thanks!
>
>
>
>
>
> *From:* Tanner Ezell <tanner.ezell@gmail.com>
> *Sent:* Friday, July 10, 2020 9:41 AM
> *To:* Charles Goldsmith <w@woka.us>
> *Cc:* Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON BURWELL <
> JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
> *Subject:* [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>
>
>
> *CAUTION: This email originated outside of Founders Federal Credit Union.
> Do not click links or open attachments unless you recognize the sender and
> know the content is safe.*
> * ------------------------------ *
>
> What information do you need?
>
>
>
> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
>
> You can simply put Tanner in the To: field, old school I know, but it
> still works :)
>
>
>
> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
> That's nothing I've ever heard of. I'd imagine you could use the CTI API
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>,
> but not the Admin API.
>
>
>
> This isn't a REST based API though, and it is relatively harder to
> implement and work with though. My man Tanner at CTI Logic should be able
> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are
> mentions. Email needs mentions.
>
> The CTI Protocol:
>
>
>
> - Is a TCP/IP socket based message protocol
> - Allows clients to send and receive information/events about:
>
>
> - Current system configuration and future updates.
> - Agents and their states
> - Calls and their states
> - *Statistics for agents, calls, and queues on a real-time basis*
> - Third-party call control
> - Device snapshots
>
>
> - Provides support for two client modes for connecting with Unified
> CCX:
>
>
> - Bridge mode clients receive all agent-state and call events for all
> logged in agents in the system.
> - Agent mode clients only receives messages related to the agent.
>
>
> - Has version control
>
>
>
> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
> cisco-voip@puck.nether.net> wrote:
>
> Is there any way to see real time CTI port usage with UCCX Admin API? I
> did a quick search and it looks like it’s a supported function but having
> trouble finding the correct name to use.
>
>
>
> Thanks
>
> Jason
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>
>
>

Let’s just say I’d place good money on a cloud offering that is pretty cool but no money on new on prem dashboards………..


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch@heliontechnologies.com
From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Anthony Holloway
Sent: Friday, July 10, 2020 4:11 PM
To: JASON BURWELL <JASON.BURWELL@foundersfcu.com>
Cc: Charles Goldsmith <w@woka.us>; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

[EXTERNAL]

RTMT is still the same as it's always been. We need a major overhaul, because some people think that only cloud offerings have sexy dashboards (e.g., meraki), when in fact, on-prem can too, they just need to do it already.

On Fri, Jul 10, 2020 at 2:53 PM JASON BURWELL <JASON.BURWELL@foundersfcu.com<mailto:JASON.BURWELL@foundersfcu.com>> wrote:
Thank you for all the responses! Been a busy day so late getting back.

I was able to see the data I needed in historical format by running the licensing report shown in the thread Anthony posted. Very high level but gives the overall numbers. I wish there was a way to monitor this real time and in detail without having to do a lot of custom work which, unless I missed something, sounds like what would need to happen.

RTMT does show CTI ports but only shows IN/OUT of service status, not what the port is actually doing. I’ve long wondered when a refresh was coming to RTMT with more functionality as it feels a bit outdated and seems like its been essentially unchanged as far back as I can remember. Although maybe the newer versions have improvements I am not aware of?

Jason


From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> On Behalf Of Anthony Holloway
Sent: Friday, July 10, 2020 2:03 PM
To: Tanner Ezell <tanner.ezell@gmail.com<mailto:tanner.ezell@gmail.com>>
Cc: Charles Goldsmith <w@woka.us<mailto:w@woka.us>>; cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

Looks like this has been asked and answered in the past:

https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292<https://urldefense.proofpoint.com/v2/url?u=https-3A__community.cisco.com_t5_contact-2Dcenter_cucm-2Duccx-2Dhow-2Dmonitoring-2Dcti-2Dports_td-2Dp_2328292&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=-wGoowBX4CRP0UqCU1n5Ewyor1xyF_ik4JowJwnA6Mk&e=>

The two people responding seem familiar to me, but I can't quite put my finger on who they are.

On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <tanner.ezell@gmail.com<mailto:tanner.ezell@gmail.com>> wrote:
[cid:image001.gif@01D656D5.BC201410]
I'll see what I can do.

On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo@ucpenguin.com<mailto:gentoo@ucpenguin.com>> wrote:
It’s been a long time since I’ve used uccx as uccx. Is the option for real time reporting present under the Tools menu? (It is when licensed as IP IVR)

It requires Java and is finicky, but does report.

In CCE instead I just look at the usage on the AW and dump that in AW Db and graph it with Grafana.

On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> wrote:
?
Sorry, been tied us this morning. Just looking for real time usage data of the 300 UCCX Ports we are licensed for. Thanks!


From: Tanner Ezell <tanner.ezell@gmail.com<mailto:tanner.ezell@gmail.com>>
Sent: Friday, July 10, 2020 9:41 AM
To: Charles Goldsmith <w@woka.us<mailto:w@woka.us>>
Cc: Anthony Holloway <avholloway+cisco-voip@gmail.com<mailto:avholloway%2Bcisco-voip@gmail.com>>; JASON BURWELL <JASON.BURWELL@foundersfcu.com<mailto:JASON.BURWELL@foundersfcu.com>>; cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage

CAUTION: This email originated outside of Founders Federal Credit Union. Do not click links or open attachments unless you recognize the sender and know the content is safe.
________________________________
What information do you need?

On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us<mailto:w@woka.us>> wrote:
You can simply put Tanner in the To: field, old school I know, but it still works :)

On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <avholloway+cisco-voip@gmail.com<mailto:avholloway%2Bcisco-voip@gmail.com>> wrote:
That's nothing I've ever heard of. I'd imagine you could use the CTI API<https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>, but not the Admin API.

This isn't a REST based API though, and it is relatively harder to implement and work with though. My man Tanner at CTI Logic should be able to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are mentions. Email needs mentions.
The CTI Protocol:


* Is a TCP/IP socket based message protocol
* Allows clients to send and receive information/events about:

* Current system configuration and future updates.
* Agents and their states
* Calls and their states
* Statistics for agents, calls, and queues on a real-time basis
* Third-party call control
* Device snapshots

* Provides support for two client modes for connecting with Unified CCX:

* Bridge mode clients receive all agent-state and call events for all logged in agents in the system.
* Agent mode clients only receives messages related to the agent.

* Has version control

On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> wrote:
Is there any way to see real time CTI port usage with UCCX Admin API? I did a quick search and it looks like it’s a supported function but having trouble finding the correct name to use.

Thanks
Jason

_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>

I’d bet good money there will be improvements to RTMT.

If for no other reason to get away from Oracle.

> On Jul 10, 2020, at 15:20, Matthew Loraditch <MLoraditch@heliontechnologies.com> wrote:
>
> ?
> Let’s just say I’d place good money on a cloud offering that is pretty cool but no money on new on prem dashboards………..
>
>
> Matthew Loraditch?
> Sr. Network Engineer
> p: 443.541.1518
> w: www.heliontechnologies.com | e: MLoraditch@heliontechnologies.com
> <image202938.png>
> <image680399.png>
> <image106230.png>
> <image821668.png>
> From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Anthony Holloway
> Sent: Friday, July 10, 2020 4:11 PM
> To: JASON BURWELL <JASON.BURWELL@foundersfcu.com>
> Cc: Charles Goldsmith <w@woka.us>; cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage
>
> [EXTERNAL]
>
> RTMT is still the same as it's always been. We need a major overhaul, because some people think that only cloud offerings have sexy dashboards (e.g., meraki), when in fact, on-prem can too, they just need to do it already.
>
> On Fri, Jul 10, 2020 at 2:53 PM JASON BURWELL <JASON.BURWELL@foundersfcu.com> wrote:
> Thank you for all the responses! Been a busy day so late getting back.
>
> I was able to see the data I needed in historical format by running the licensing report shown in the thread Anthony posted. Very high level but gives the overall numbers. I wish there was a way to monitor this real time and in detail without having to do a lot of custom work which, unless I missed something, sounds like what would need to happen.
>
> RTMT does show CTI ports but only shows IN/OUT of service status, not what the port is actually doing. I’ve long wondered when a refresh was coming to RTMT with more functionality as it feels a bit outdated and seems like its been essentially unchanged as far back as I can remember. Although maybe the newer versions have improvements I am not aware of?
>
> Jason
>
>
> From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Anthony Holloway
> Sent: Friday, July 10, 2020 2:03 PM
> To: Tanner Ezell <tanner.ezell@gmail.com>
> Cc: Charles Goldsmith <w@woka.us>; cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage
>
> Looks like this has been asked and answered in the past:
>
> https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292
>
> The two people responding seem familiar to me, but I can't quite put my finger on who they are.
>
> On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <tanner.ezell@gmail.com> wrote:
> <image001.gif>
> I'll see what I can do.
>
> On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo@ucpenguin.com> wrote:
> It’s been a long time since I’ve used uccx as uccx. Is the option for real time reporting present under the Tools menu? (It is when licensed as IP IVR)
>
> It requires Java and is finicky, but does report.
>
> In CCE instead I just look at the usage on the AW and dump that in AW Db and graph it with Grafana.
>
>
> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:
>
> ?
> Sorry, been tied us this morning. Just looking for real time usage data of the 300 UCCX Ports we are licensed for. Thanks!
>
>
> From: Tanner Ezell <tanner.ezell@gmail.com>
> Sent: Friday, July 10, 2020 9:41 AM
> To: Charles Goldsmith <w@woka.us>
> Cc: Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON BURWELL <JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
> Subject: [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>
> CAUTION: This email originated outside of Founders Federal Credit Union. Do not click links or open attachments unless you recognize the sender and know the content is safe.
> What information do you need?
>
> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
> You can simply put Tanner in the To: field, old school I know, but it still works :)
>
> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <avholloway+cisco-voip@gmail.com> wrote:
> That's nothing I've ever heard of. I'd imagine you could use the CTI API, but not the Admin API.
>
> This isn't a REST based API though, and it is relatively harder to implement and work with though. My man Tanner at CTI Logic should be able to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are mentions. Email needs mentions.
>
> The CTI Protocol:
>
> Is a TCP/IP socket based message protocol
> Allows clients to send and receive information/events about:
> Current system configuration and future updates.
> Agents and their states
> Calls and their states
> Statistics for agents, calls, and queues on a real-time basis
> Third-party call control
> Device snapshots
> Provides support for two client modes for connecting with Unified CCX:
> Bridge mode clients receive all agent-state and call events for all logged in agents in the system.
> Agent mode clients only receives messages related to the agent.
> Has version control
>
> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:
> Is there any way to see real time CTI port usage with UCCX Admin API? I did a quick search and it looks like it’s a supported function but having trouble finding the correct name to use.
>
> Thanks
> Jason
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

I ran some tests, and as Anthony suggested, there is no data returned which indicates anything beyond the registration status of a device. ???????

Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos.

> On Jul 10, 2020, at 2:56 PM, JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:
>
> ?
> Thank you for all the responses! Been a busy day so late getting back.
>
> I was able to see the data I needed in historical format by running the licensing report shown in the thread Anthony posted. Very high level but gives the overall numbers. I wish there was a way to monitor this real time and in detail without having to do a lot of custom work which, unless I missed something, sounds like what would need to happen.
>
> RTMT does show CTI ports but only shows IN/OUT of service status, not what the port is actually doing. I’ve long wondered when a refresh was coming to RTMT with more functionality as it feels a bit outdated and seems like its been essentially unchanged as far back as I can remember. Although maybe the newer versions have improvements I am not aware of?
>
> Jason
>
>
> From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Anthony Holloway
> Sent: Friday, July 10, 2020 2:03 PM
> To: Tanner Ezell <tanner.ezell@gmail.com>
> Cc: Charles Goldsmith <w@woka.us>; cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage
>
> Looks like this has been asked and answered in the past:
>
> https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292
>
> The two people responding seem familiar to me, but I can't quite put my finger on who they are.
>
> On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <tanner.ezell@gmail.com> wrote:
> <image001.gif>
> I'll see what I can do.
>
> On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo@ucpenguin.com> wrote:
> It’s been a long time since I’ve used uccx as uccx. Is the option for real time reporting present under the Tools menu? (It is when licensed as IP IVR)
>
> It requires Java and is finicky, but does report.
>
> In CCE instead I just look at the usage on the AW and dump that in AW Db and graph it with Grafana.
>
>
> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:
>
> ?
> Sorry, been tied us this morning. Just looking for real time usage data of the 300 UCCX Ports we are licensed for. Thanks!
>
>
> From: Tanner Ezell <tanner.ezell@gmail.com>
> Sent: Friday, July 10, 2020 9:41 AM
> To: Charles Goldsmith <w@woka.us>
> Cc: Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON BURWELL <JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
> Subject: [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>
> CAUTION: This email originated outside of Founders Federal Credit Union. Do not click links or open attachments unless you recognize the sender and know the content is safe.
> What information do you need?
>
> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
> You can simply put Tanner in the To: field, old school I know, but it still works :)
>
> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <avholloway+cisco-voip@gmail.com> wrote:
> That's nothing I've ever heard of. I'd imagine you could use the CTI API, but not the Admin API.
>
> This isn't a REST based API though, and it is relatively harder to implement and work with though. My man Tanner at CTI Logic should be able to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are mentions. Email needs mentions.
>
> The CTI Protocol:
>
> Is a TCP/IP socket based message protocol
> Allows clients to send and receive information/events about:
> Current system configuration and future updates.
> Agents and their states
> Calls and their states
> Statistics for agents, calls, and queues on a real-time basis
> Third-party call control
> Device snapshots
> Provides support for two client modes for connecting with Unified CCX:
> Bridge mode clients receive all agent-state and call events for all logged in agents in the system.
> Agent mode clients only receives messages related to the agent.
> Has version control
>
> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:
> Is there any way to see real time CTI port usage with UCCX Admin API? I did a quick search and it looks like it’s a supported function but having trouble finding the correct name to use.
>
> Thanks
> Jason
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

Getting data is easy, giving you presentation is a bit more challenging...
(sanitized)

"1103010": {
"state": "In Service",
"ccgId": "6"
},
"1103011": {
"state": "In Service",
"contactDetails": {
"callingNumber": "removed",
"calledNumber": "removed",
"originalDialedNumber": "null",
"arrivalType": "2",
"CLID": "null",
"DNIS": "null",
"lastRedirectedNumber": "null",
"eccDataMap": {
"SCRIPTCFG": "null",
"ACCOUNT_NUMBER": "null",
"CALLVAR9": "null",
"ANI": "null",
"CALLER_ENTERED_DIGITS": "null",
"SCRIPTID": "null",
"CALLVAR7": "null",
"CALLVAR8": "null",
"CALLVAR5": "null",
"CALLVAR6": "null",
"CALLVAR10": "null",
"CALLVAR3": "null",
"WRAPUP_DATA": "null",
"CALLVAR4": "null",
"CALLVAR1": "null",
"CALLVAR2": "null"
},
"ANIIIDIGITS": "null",
"RDNIS": "null",
"ANI": "null",
"originalCalledNumber": "removed",
"origProtocolCallRef": "0000000000355E9B065D6C2A00000000",
"destProtocolCallRef": "null",
"CED": "null",
"dialedNumber": "removed"
},
"scriptVarsMap": {
"sAgents": {
"name": "sAgents",
"value": "\"2286854\"",
"type": "java.lang.String"
},
"pTerminalMenu": {
"name": "pTerminalMenu",
"value": "P[6886/688601.wav]",
"type": "com.cisco.prompt.Playable"
},
"svoicemail": {
"name": "svoicemail",
"value": "\"2286856\"",
"type": "java.lang.String"
}
},
"ccgId": "6"
},
[CLIPPED]
and if you're wondering, yes, those are real-time insights into the script
variables and caller ECC. I could tell you the step they're currently on..
;)

It's too bad there isn't a market for these tools, lots of fun stuff we can
do.

On Fri, Jul 10, 2020 at 1:42 PM Bill Talley <btalley@gmail.com> wrote:

> I ran some tests, and as Anthony suggested, there is no data returned
> which indicates anything beyond the registration status of a device. ???????
>
> Sent from an iPhone mobile device with very tiny touchscreen input keys.
> Please excude my typtos.
>
> On Jul 10, 2020, at 2:56 PM, JASON BURWELL via cisco-voip <
> cisco-voip@puck.nether.net> wrote:
>
> ?
>
> Thank you for all the responses! Been a busy day so late getting back.
>
>
>
> I was able to see the data I needed in historical format by running the
> licensing report shown in the thread Anthony posted. Very high level but
> gives the overall numbers. I wish there was a way to monitor this real time
> and in detail without having to do a lot of custom work which, unless I
> missed something, sounds like what would need to happen.
>
>
>
> RTMT does show CTI ports but only shows IN/OUT of service status, not what
> the port is actually doing. I’ve long wondered when a refresh was coming to
> RTMT with more functionality as it feels a bit outdated and seems like its
> been essentially unchanged as far back as I can remember. Although maybe
> the newer versions have improvements I am not aware of?
>
>
>
> Jason
>
>
>
>
>
> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Anthony
> Holloway
> *Sent:* Friday, July 10, 2020 2:03 PM
> *To:* Tanner Ezell <tanner.ezell@gmail.com>
> *Cc:* Charles Goldsmith <w@woka.us>; cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage
>
>
>
> Looks like this has been asked and answered in the past:
>
>
>
>
> https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__community.cisco.com_t5_contact-2Dcenter_cucm-2Duccx-2Dhow-2Dmonitoring-2Dcti-2Dports_td-2Dp_2328292&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=-wGoowBX4CRP0UqCU1n5Ewyor1xyF_ik4JowJwnA6Mk&e=>
>
>
>
> The two people responding seem familiar to me, but I can't quite put my
> finger on who they are.
>
>
>
> On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <tanner.ezell@gmail.com>
> wrote:
>
> <image001.gif>
>
> I'll see what I can do.
>
>
>
> On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo@ucpenguin.com> wrote:
>
> It’s been a long time since I’ve used uccx as uccx. Is the option for
> real time reporting present under the Tools menu? (It is when licensed as
> IP IVR)
>
>
>
> It requires Java and is finicky, but does report.
>
>
>
> In CCE instead I just look at the usage on the AW and dump that in AW Db
> and graph it with Grafana.
>
>
>
> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <
> cisco-voip@puck.nether.net> wrote:
>
> ?
>
> Sorry, been tied us this morning. Just looking for real time usage data of
> the 300 UCCX Ports we are licensed for. Thanks!
>
>
>
>
>
> *From:* Tanner Ezell <tanner.ezell@gmail.com>
> *Sent:* Friday, July 10, 2020 9:41 AM
> *To:* Charles Goldsmith <w@woka.us>
> *Cc:* Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON BURWELL <
> JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
> *Subject:* [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>
>
>
> *CAUTION: This email originated outside of Founders Federal Credit Union.
> Do not click links or open attachments unless you recognize the sender and
> know the content is safe.*
> * ------------------------------ *
>
> What information do you need?
>
>
>
> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
>
> You can simply put Tanner in the To: field, old school I know, but it
> still works :)
>
>
>
> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
> That's nothing I've ever heard of. I'd imagine you could use the CTI API
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>,
> but not the Admin API.
>
>
>
> This isn't a REST based API though, and it is relatively harder to
> implement and work with though. My man Tanner at CTI Logic should be able
> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are
> mentions. Email needs mentions.
>
> The CTI Protocol:
>
>
>
> - Is a TCP/IP socket based message protocol
> - Allows clients to send and receive information/events about:
>
>
> - Current system configuration and future updates.
> - Agents and their states
> - Calls and their states
> - *Statistics for agents, calls, and queues on a real-time basis*
> - Third-party call control
> - Device snapshots
>
>
> - Provides support for two client modes for connecting with Unified
> CCX:
>
>
> - Bridge mode clients receive all agent-state and call events for all
> logged in agents in the system.
> - Agent mode clients only receives messages related to the agent.
>
>
> - Has version control
>
>
>
> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
> cisco-voip@puck.nether.net> wrote:
>
> Is there any way to see real time CTI port usage with UCCX Admin API? I
> did a quick search and it looks like it’s a supported function but having
> trouble finding the correct name to use.
>
>
>
> Thanks
>
> Jason
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

Getting data is easy, getting the right data, not so easy....

Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos.

> On Jul 10, 2020, at 5:21 PM, Tanner Ezell <tanner.ezell@gmail.com> wrote:
>
> ?
> Getting data is easy, giving you presentation is a bit more challenging... (sanitized)
>
> "1103010": {
> "state": "In Service",
> "ccgId": "6"
> },
> "1103011": {
> "state": "In Service",
> "contactDetails": {
> "callingNumber": "removed",
> "calledNumber": "removed",
> "originalDialedNumber": "null",
> "arrivalType": "2",
> "CLID": "null",
> "DNIS": "null",
> "lastRedirectedNumber": "null",
> "eccDataMap": {
> "SCRIPTCFG": "null",
> "ACCOUNT_NUMBER": "null",
> "CALLVAR9": "null",
> "ANI": "null",
> "CALLER_ENTERED_DIGITS": "null",
> "SCRIPTID": "null",
> "CALLVAR7": "null",
> "CALLVAR8": "null",
> "CALLVAR5": "null",
> "CALLVAR6": "null",
> "CALLVAR10": "null",
> "CALLVAR3": "null",
> "WRAPUP_DATA": "null",
> "CALLVAR4": "null",
> "CALLVAR1": "null",
> "CALLVAR2": "null"
> },
> "ANIIIDIGITS": "null",
> "RDNIS": "null",
> "ANI": "null",
> "originalCalledNumber": "removed",
> "origProtocolCallRef": "0000000000355E9B065D6C2A00000000",
> "destProtocolCallRef": "null",
> "CED": "null",
> "dialedNumber": "removed"
> },
> "scriptVarsMap": {
> "sAgents": {
> "name": "sAgents",
> "value": "\"2286854\"",
> "type": "java.lang.String"
> },
> "pTerminalMenu": {
> "name": "pTerminalMenu",
> "value": "P[6886/688601.wav]",
> "type": "com.cisco.prompt.Playable"
> },
> "svoicemail": {
> "name": "svoicemail",
> "value": "\"2286856\"",
> "type": "java.lang.String"
> }
> },
> "ccgId": "6"
> },
> [CLIPPED]
> and if you're wondering, yes, those are real-time insights into the script variables and caller ECC. I could tell you the step they're currently on.. ;)
>
> It's too bad there isn't a market for these tools, lots of fun stuff we can do.
>
>> On Fri, Jul 10, 2020 at 1:42 PM Bill Talley <btalley@gmail.com> wrote:
>> I ran some tests, and as Anthony suggested, there is no data returned which indicates anything beyond the registration status of a device. ???????
>>
>> Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos.
>>
>>>> On Jul 10, 2020, at 2:56 PM, JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:
>>>>
>>> ?
>>> Thank you for all the responses! Been a busy day so late getting back.
>>>
>>>
>>>
>>> I was able to see the data I needed in historical format by running the licensing report shown in the thread Anthony posted. Very high level but gives the overall numbers. I wish there was a way to monitor this real time and in detail without having to do a lot of custom work which, unless I missed something, sounds like what would need to happen.
>>>
>>>
>>>
>>> RTMT does show CTI ports but only shows IN/OUT of service status, not what the port is actually doing. I’ve long wondered when a refresh was coming to RTMT with more functionality as it feels a bit outdated and seems like its been essentially unchanged as far back as I can remember. Although maybe the newer versions have improvements I am not aware of?
>>>
>>>
>>>
>>> Jason
>>>
>>>
>>>
>>>
>>>
>>> From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Anthony Holloway
>>> Sent: Friday, July 10, 2020 2:03 PM
>>> To: Tanner Ezell <tanner.ezell@gmail.com>
>>> Cc: Charles Goldsmith <w@woka.us>; cisco-voip@puck.nether.net
>>> Subject: Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage
>>>
>>>
>>>
>>> Looks like this has been asked and answered in the past:
>>>
>>>
>>>
>>> https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292
>>>
>>>
>>>
>>> The two people responding seem familiar to me, but I can't quite put my finger on who they are.
>>>
>>>
>>>
>>> On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <tanner.ezell@gmail.com> wrote:
>>>
>>> <image001.gif>
>>> I'll see what I can do.
>>>
>>>
>>>
>>> On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo@ucpenguin.com> wrote:
>>>
>>> It’s been a long time since I’ve used uccx as uccx. Is the option for real time reporting present under the Tools menu? (It is when licensed as IP IVR)
>>>
>>>
>>>
>>> It requires Java and is finicky, but does report.
>>>
>>>
>>>
>>> In CCE instead I just look at the usage on the AW and dump that in AW Db and graph it with Grafana.
>>>
>>>
>>>
>>>
>>> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:
>>>
>>> ?
>>>
>>> Sorry, been tied us this morning. Just looking for real time usage data of the 300 UCCX Ports we are licensed for. Thanks!
>>>
>>>
>>>
>>>
>>>
>>> From: Tanner Ezell <tanner.ezell@gmail.com>
>>> Sent: Friday, July 10, 2020 9:41 AM
>>> To: Charles Goldsmith <w@woka.us>
>>> Cc: Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON BURWELL <JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
>>> Subject: [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>>>
>>>
>>>
>>> CAUTION: This email originated outside of Founders Federal Credit Union. Do not click links or open attachments unless you recognize the sender and know the content is safe.
>>>
>>> What information do you need?
>>>
>>>
>>>
>>> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
>>>
>>> You can simply put Tanner in the To: field, old school I know, but it still works :)
>>>
>>>
>>>
>>> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <avholloway+cisco-voip@gmail.com> wrote:
>>>
>>> That's nothing I've ever heard of. I'd imagine you could use the CTI API, but not the Admin API.
>>>
>>>
>>>
>>> This isn't a REST based API though, and it is relatively harder to implement and work with though. My man Tanner at CTI Logic should be able to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are mentions. Email needs mentions.
>>>
>>> The CTI Protocol:
>>>
>>>
>>>
>>> Is a TCP/IP socket based message protocol
>>> Allows clients to send and receive information/events about:
>>> Current system configuration and future updates.
>>> Agents and their states
>>> Calls and their states
>>> Statistics for agents, calls, and queues on a real-time basis
>>> Third-party call control
>>> Device snapshots
>>> Provides support for two client modes for connecting with Unified CCX:
>>> Bridge mode clients receive all agent-state and call events for all logged in agents in the system.
>>> Agent mode clients only receives messages related to the agent.
>>> Has version control
>>>
>>>
>>> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:
>>>
>>> Is there any way to see real time CTI port usage with UCCX Admin API? I did a quick search and it looks like it’s a supported function but having trouble finding the correct name to use.
>>>
>>>
>>>
>>> Thanks
>>>
>>> Jason
>>>
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip

The challenge was only to indicate which ports were in use, but I thought
it'd be more fun to also include details about the caller, or application
information. All data is pretty much available (we could list what queues
they're in if we wanted to), just a matter of what information is valuable.

Imagine a dashboard that fired off when a counter variable exceeded a
certain value within a running script; VIP caller is identified by an ECC
variable while in queue and is manually handled by an agent or supervisor
(cherry pick); Imagine troubleshooting a callers actual call flow,
replaying their experience step by step, seeing variable values change with
each ste; Code coverage testing, automated application testing.. lots of
fun stuff we can do.

On Fri, Jul 10, 2020 at 3:34 PM Bill Talley <btalley@gmail.com> wrote:

> Getting data is easy, getting the right data, not so easy....
>
> Sent from an iPhone mobile device with very tiny touchscreen input keys.
> Please excude my typtos.
>
> On Jul 10, 2020, at 5:21 PM, Tanner Ezell <tanner.ezell@gmail.com> wrote:
>
> ?
> Getting data is easy, giving you presentation is a bit more challenging...
> (sanitized)
>
> "1103010": {
> "state": "In Service",
> "ccgId": "6"
> },
> "1103011": {
> "state": "In Service",
> "contactDetails": {
> "callingNumber": "removed",
> "calledNumber": "removed",
> "originalDialedNumber": "null",
> "arrivalType": "2",
> "CLID": "null",
> "DNIS": "null",
> "lastRedirectedNumber": "null",
> "eccDataMap": {
> "SCRIPTCFG": "null",
> "ACCOUNT_NUMBER": "null",
> "CALLVAR9": "null",
> "ANI": "null",
> "CALLER_ENTERED_DIGITS": "null",
> "SCRIPTID": "null",
> "CALLVAR7": "null",
> "CALLVAR8": "null",
> "CALLVAR5": "null",
> "CALLVAR6": "null",
> "CALLVAR10": "null",
> "CALLVAR3": "null",
> "WRAPUP_DATA": "null",
> "CALLVAR4": "null",
> "CALLVAR1": "null",
> "CALLVAR2": "null"
> },
> "ANIIIDIGITS": "null",
> "RDNIS": "null",
> "ANI": "null",
> "originalCalledNumber": "removed",
> "origProtocolCallRef": "0000000000355E9B065D6C2A00000000",
> "destProtocolCallRef": "null",
> "CED": "null",
> "dialedNumber": "removed"
> },
> "scriptVarsMap": {
> "sAgents": {
> "name": "sAgents",
> "value": "\"2286854\"",
> "type": "java.lang.String"
> },
> "pTerminalMenu": {
> "name": "pTerminalMenu",
> "value": "P[6886/688601.wav]",
> "type": "com.cisco.prompt.Playable"
> },
> "svoicemail": {
> "name": "svoicemail",
> "value": "\"2286856\"",
> "type": "java.lang.String"
> }
> },
> "ccgId": "6"
> },
> [CLIPPED]
> and if you're wondering, yes, those are real-time insights into the script
> variables and caller ECC. I could tell you the step they're currently on..
> ;)
>
> It's too bad there isn't a market for these tools, lots of fun stuff we
> can do.
>
> On Fri, Jul 10, 2020 at 1:42 PM Bill Talley <btalley@gmail.com> wrote:
>
>> I ran some tests, and as Anthony suggested, there is no data returned
>> which indicates anything beyond the registration status of a device. ???????
>>
>> Sent from an iPhone mobile device with very tiny touchscreen input keys.
>> Please excude my typtos.
>>
>> On Jul 10, 2020, at 2:56 PM, JASON BURWELL via cisco-voip <
>> cisco-voip@puck.nether.net> wrote:
>>
>> ?
>>
>> Thank you for all the responses! Been a busy day so late getting back.
>>
>>
>>
>> I was able to see the data I needed in historical format by running the
>> licensing report shown in the thread Anthony posted. Very high level but
>> gives the overall numbers. I wish there was a way to monitor this real time
>> and in detail without having to do a lot of custom work which, unless I
>> missed something, sounds like what would need to happen.
>>
>>
>>
>> RTMT does show CTI ports but only shows IN/OUT of service status, not
>> what the port is actually doing. I’ve long wondered when a refresh was
>> coming to RTMT with more functionality as it feels a bit outdated and seems
>> like its been essentially unchanged as far back as I can remember. Although
>> maybe the newer versions have improvements I am not aware of?
>>
>>
>>
>> Jason
>>
>>
>>
>>
>>
>> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Anthony
>> Holloway
>> *Sent:* Friday, July 10, 2020 2:03 PM
>> *To:* Tanner Ezell <tanner.ezell@gmail.com>
>> *Cc:* Charles Goldsmith <w@woka.us>; cisco-voip@puck.nether.net
>> *Subject:* Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage
>>
>>
>>
>> Looks like this has been asked and answered in the past:
>>
>>
>>
>>
>> https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__community.cisco.com_t5_contact-2Dcenter_cucm-2Duccx-2Dhow-2Dmonitoring-2Dcti-2Dports_td-2Dp_2328292&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=-wGoowBX4CRP0UqCU1n5Ewyor1xyF_ik4JowJwnA6Mk&e=>
>>
>>
>>
>> The two people responding seem familiar to me, but I can't quite put my
>> finger on who they are.
>>
>>
>>
>> On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <tanner.ezell@gmail.com>
>> wrote:
>>
>> <image001.gif>
>>
>> I'll see what I can do.
>>
>>
>>
>> On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo@ucpenguin.com> wrote:
>>
>> It’s been a long time since I’ve used uccx as uccx. Is the option for
>> real time reporting present under the Tools menu? (It is when licensed as
>> IP IVR)
>>
>>
>>
>> It requires Java and is finicky, but does report.
>>
>>
>>
>> In CCE instead I just look at the usage on the AW and dump that in AW Db
>> and graph it with Grafana.
>>
>>
>>
>> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <
>> cisco-voip@puck.nether.net> wrote:
>>
>> ?
>>
>> Sorry, been tied us this morning. Just looking for real time usage data
>> of the 300 UCCX Ports we are licensed for. Thanks!
>>
>>
>>
>>
>>
>> *From:* Tanner Ezell <tanner.ezell@gmail.com>
>> *Sent:* Friday, July 10, 2020 9:41 AM
>> *To:* Charles Goldsmith <w@woka.us>
>> *Cc:* Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON BURWELL <
>> JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
>> *Subject:* [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>>
>>
>>
>> *CAUTION: This email originated outside of Founders Federal Credit Union.
>> Do not click links or open attachments unless you recognize the sender and
>> know the content is safe.*
>> * ------------------------------ *
>>
>> What information do you need?
>>
>>
>>
>> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
>>
>> You can simply put Tanner in the To: field, old school I know, but it
>> still works :)
>>
>>
>>
>> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
>> avholloway+cisco-voip@gmail.com> wrote:
>>
>> That's nothing I've ever heard of. I'd imagine you could use the CTI API
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>,
>> but not the Admin API.
>>
>>
>>
>> This isn't a REST based API though, and it is relatively harder to
>> implement and work with though. My man Tanner at CTI Logic should be able
>> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are
>> mentions. Email needs mentions.
>>
>> The CTI Protocol:
>>
>>
>>
>> - Is a TCP/IP socket based message protocol
>> - Allows clients to send and receive information/events about:
>>
>>
>> - Current system configuration and future updates.
>> - Agents and their states
>> - Calls and their states
>> - *Statistics for agents, calls, and queues on a real-time basis*
>> - Third-party call control
>> - Device snapshots
>>
>>
>> - Provides support for two client modes for connecting with Unified
>> CCX:
>>
>>
>> - Bridge mode clients receive all agent-state and call events for all
>> logged in agents in the system.
>> - Agent mode clients only receives messages related to the agent.
>>
>>
>> - Has version control
>>
>>
>>
>> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
>> cisco-voip@puck.nether.net> wrote:
>>
>> Is there any way to see real time CTI port usage with UCCX Admin API? I
>> did a quick search and it looks like it’s a supported function but having
>> trouble finding the correct name to use.
>>
>>
>>
>> Thanks
>>
>> Jason
>>
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>

Maybe I’m overlooking something. Where in that data is the original challenge fulfilled, at least without performing multiple queries to determine the parameter from every active call?

Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos.

> On Jul 10, 2020, at 5:59 PM, Tanner Ezell <tanner.ezell@gmail.com> wrote:
>
> ?
> The challenge was only to indicate which ports were in use, but I thought it'd be more fun to also include details about the caller, or application information. All data is pretty much available (we could list what queues they're in if we wanted to), just a matter of what information is valuable.
>
> Imagine a dashboard that fired off when a counter variable exceeded a certain value within a running script; VIP caller is identified by an ECC variable while in queue and is manually handled by an agent or supervisor (cherry pick); Imagine troubleshooting a callers actual call flow, replaying their experience step by step, seeing variable values change with each ste; Code coverage testing, automated application testing.. lots of fun stuff we can do.
>
>> On Fri, Jul 10, 2020 at 3:34 PM Bill Talley <btalley@gmail.com> wrote:
>> Getting data is easy, getting the right data, not so easy....
>>
>> Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos.
>>
>>>> On Jul 10, 2020, at 5:21 PM, Tanner Ezell <tanner.ezell@gmail.com> wrote:
>>>>
>>> ?
>>> Getting data is easy, giving you presentation is a bit more challenging... (sanitized)
>>>
>>> "1103010": {
>>> "state": "In Service",
>>> "ccgId": "6"
>>> },
>>> "1103011": {
>>> "state": "In Service",
>>> "contactDetails": {
>>> "callingNumber": "removed",
>>> "calledNumber": "removed",
>>> "originalDialedNumber": "null",
>>> "arrivalType": "2",
>>> "CLID": "null",
>>> "DNIS": "null",
>>> "lastRedirectedNumber": "null",
>>> "eccDataMap": {
>>> "SCRIPTCFG": "null",
>>> "ACCOUNT_NUMBER": "null",
>>> "CALLVAR9": "null",
>>> "ANI": "null",
>>> "CALLER_ENTERED_DIGITS": "null",
>>> "SCRIPTID": "null",
>>> "CALLVAR7": "null",
>>> "CALLVAR8": "null",
>>> "CALLVAR5": "null",
>>> "CALLVAR6": "null",
>>> "CALLVAR10": "null",
>>> "CALLVAR3": "null",
>>> "WRAPUP_DATA": "null",
>>> "CALLVAR4": "null",
>>> "CALLVAR1": "null",
>>> "CALLVAR2": "null"
>>> },
>>> "ANIIIDIGITS": "null",
>>> "RDNIS": "null",
>>> "ANI": "null",
>>> "originalCalledNumber": "removed",
>>> "origProtocolCallRef": "0000000000355E9B065D6C2A00000000",
>>> "destProtocolCallRef": "null",
>>> "CED": "null",
>>> "dialedNumber": "removed"
>>> },
>>> "scriptVarsMap": {
>>> "sAgents": {
>>> "name": "sAgents",
>>> "value": "\"2286854\"",
>>> "type": "java.lang.String"
>>> },
>>> "pTerminalMenu": {
>>> "name": "pTerminalMenu",
>>> "value": "P[6886/688601.wav]",
>>> "type": "com.cisco.prompt.Playable"
>>> },
>>> "svoicemail": {
>>> "name": "svoicemail",
>>> "value": "\"2286856\"",
>>> "type": "java.lang.String"
>>> }
>>> },
>>> "ccgId": "6"
>>> },
>>> [CLIPPED]
>>> and if you're wondering, yes, those are real-time insights into the script variables and caller ECC. I could tell you the step they're currently on.. ;)
>>>
>>> It's too bad there isn't a market for these tools, lots of fun stuff we can do.
>>>
>>>> On Fri, Jul 10, 2020 at 1:42 PM Bill Talley <btalley@gmail.com> wrote:
>>>> I ran some tests, and as Anthony suggested, there is no data returned which indicates anything beyond the registration status of a device. ???????
>>>>
>>>> Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos.
>>>>
>>>>>> On Jul 10, 2020, at 2:56 PM, JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:
>>>>>>
>>>>> ?
>>>>> Thank you for all the responses! Been a busy day so late getting back.
>>>>>
>>>>>
>>>>>
>>>>> I was able to see the data I needed in historical format by running the licensing report shown in the thread Anthony posted. Very high level but gives the overall numbers. I wish there was a way to monitor this real time and in detail without having to do a lot of custom work which, unless I missed something, sounds like what would need to happen.
>>>>>
>>>>>
>>>>>
>>>>> RTMT does show CTI ports but only shows IN/OUT of service status, not what the port is actually doing. I’ve long wondered when a refresh was coming to RTMT with more functionality as it feels a bit outdated and seems like its been essentially unchanged as far back as I can remember. Although maybe the newer versions have improvements I am not aware of?
>>>>>
>>>>>
>>>>>
>>>>> Jason
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Anthony Holloway
>>>>> Sent: Friday, July 10, 2020 2:03 PM
>>>>> To: Tanner Ezell <tanner.ezell@gmail.com>
>>>>> Cc: Charles Goldsmith <w@woka.us>; cisco-voip@puck.nether.net
>>>>> Subject: Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage
>>>>>
>>>>>
>>>>>
>>>>> Looks like this has been asked and answered in the past:
>>>>>
>>>>>
>>>>>
>>>>> https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292
>>>>>
>>>>>
>>>>>
>>>>> The two people responding seem familiar to me, but I can't quite put my finger on who they are.
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <tanner.ezell@gmail.com> wrote:
>>>>>
>>>>> <image001.gif>
>>>>> I'll see what I can do.
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo@ucpenguin.com> wrote:
>>>>>
>>>>> It’s been a long time since I’ve used uccx as uccx. Is the option for real time reporting present under the Tools menu? (It is when licensed as IP IVR)
>>>>>
>>>>>
>>>>>
>>>>> It requires Java and is finicky, but does report.
>>>>>
>>>>>
>>>>>
>>>>> In CCE instead I just look at the usage on the AW and dump that in AW Db and graph it with Grafana.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:
>>>>>
>>>>> ?
>>>>>
>>>>> Sorry, been tied us this morning. Just looking for real time usage data of the 300 UCCX Ports we are licensed for. Thanks!
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> From: Tanner Ezell <tanner.ezell@gmail.com>
>>>>> Sent: Friday, July 10, 2020 9:41 AM
>>>>> To: Charles Goldsmith <w@woka.us>
>>>>> Cc: Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON BURWELL <JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
>>>>> Subject: [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>>>>>
>>>>>
>>>>>
>>>>> CAUTION: This email originated outside of Founders Federal Credit Union. Do not click links or open attachments unless you recognize the sender and know the content is safe.
>>>>>
>>>>> What information do you need?
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
>>>>>
>>>>> You can simply put Tanner in the To: field, old school I know, but it still works :)
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <avholloway+cisco-voip@gmail.com> wrote:
>>>>>
>>>>> That's nothing I've ever heard of. I'd imagine you could use the CTI API, but not the Admin API.
>>>>>
>>>>>
>>>>>
>>>>> This isn't a REST based API though, and it is relatively harder to implement and work with though. My man Tanner at CTI Logic should be able to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are mentions. Email needs mentions.
>>>>>
>>>>> The CTI Protocol:
>>>>>
>>>>>
>>>>>
>>>>> Is a TCP/IP socket based message protocol
>>>>> Allows clients to send and receive information/events about:
>>>>> Current system configuration and future updates.
>>>>> Agents and their states
>>>>> Calls and their states
>>>>> Statistics for agents, calls, and queues on a real-time basis
>>>>> Third-party call control
>>>>> Device snapshots
>>>>> Provides support for two client modes for connecting with Unified CCX:
>>>>> Bridge mode clients receive all agent-state and call events for all logged in agents in the system.
>>>>> Agent mode clients only receives messages related to the agent.
>>>>> Has version control
>>>>>
>>>>>
>>>>> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:
>>>>>
>>>>> Is there any way to see real time CTI port usage with UCCX Admin API? I did a quick search and it looks like it’s a supported function but having trouble finding the correct name to use.
>>>>>
>>>>>
>>>>>
>>>>> Thanks
>>>>>
>>>>> Jason
>>>>>
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip@puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip@puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip@puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip@puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip@puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip

Oh, in the response there is a snippet of generated JSON. The key name is
the CTI Port dn number (could change this to device name, or include both
in response), the presence of contactDetails key indicates the port is
in-use but you're right, it might have been more clear to include a
specific field indicating in-use.

On Fri, Jul 10, 2020 at 4:15 PM Bill Talley <btalley@gmail.com> wrote:

> Maybe I’m overlooking something. Where in that data is the original
> challenge fulfilled, at least without performing multiple queries to
> determine the parameter from every active call?
>
> Sent from an iPhone mobile device with very tiny touchscreen input keys.
> Please excude my typtos.
>
> On Jul 10, 2020, at 5:59 PM, Tanner Ezell <tanner.ezell@gmail.com> wrote:
>
> ?
> The challenge was only to indicate which ports were in use, but I thought
> it'd be more fun to also include details about the caller, or application
> information. All data is pretty much available (we could list what queues
> they're in if we wanted to), just a matter of what information is valuable.
>
> Imagine a dashboard that fired off when a counter variable exceeded a
> certain value within a running script; VIP caller is identified by an ECC
> variable while in queue and is manually handled by an agent or supervisor
> (cherry pick); Imagine troubleshooting a callers actual call flow,
> replaying their experience step by step, seeing variable values change with
> each ste; Code coverage testing, automated application testing.. lots of
> fun stuff we can do.
>
> On Fri, Jul 10, 2020 at 3:34 PM Bill Talley <btalley@gmail.com> wrote:
>
>> Getting data is easy, getting the right data, not so easy....
>>
>> Sent from an iPhone mobile device with very tiny touchscreen input keys.
>> Please excude my typtos.
>>
>> On Jul 10, 2020, at 5:21 PM, Tanner Ezell <tanner.ezell@gmail.com> wrote:
>>
>> ?
>> Getting data is easy, giving you presentation is a bit more
>> challenging... (sanitized)
>>
>> "1103010": {
>> "state": "In Service",
>> "ccgId": "6"
>> },
>> "1103011": {
>> "state": "In Service",
>> "contactDetails": {
>> "callingNumber": "removed",
>> "calledNumber": "removed",
>> "originalDialedNumber": "null",
>> "arrivalType": "2",
>> "CLID": "null",
>> "DNIS": "null",
>> "lastRedirectedNumber": "null",
>> "eccDataMap": {
>> "SCRIPTCFG": "null",
>> "ACCOUNT_NUMBER": "null",
>> "CALLVAR9": "null",
>> "ANI": "null",
>> "CALLER_ENTERED_DIGITS": "null",
>> "SCRIPTID": "null",
>> "CALLVAR7": "null",
>> "CALLVAR8": "null",
>> "CALLVAR5": "null",
>> "CALLVAR6": "null",
>> "CALLVAR10": "null",
>> "CALLVAR3": "null",
>> "WRAPUP_DATA": "null",
>> "CALLVAR4": "null",
>> "CALLVAR1": "null",
>> "CALLVAR2": "null"
>> },
>> "ANIIIDIGITS": "null",
>> "RDNIS": "null",
>> "ANI": "null",
>> "originalCalledNumber": "removed",
>> "origProtocolCallRef": "0000000000355E9B065D6C2A00000000",
>> "destProtocolCallRef": "null",
>> "CED": "null",
>> "dialedNumber": "removed"
>> },
>> "scriptVarsMap": {
>> "sAgents": {
>> "name": "sAgents",
>> "value": "\"2286854\"",
>> "type": "java.lang.String"
>> },
>> "pTerminalMenu": {
>> "name": "pTerminalMenu",
>> "value": "P[6886/688601.wav]",
>> "type": "com.cisco.prompt.Playable"
>> },
>> "svoicemail": {
>> "name": "svoicemail",
>> "value": "\"2286856\"",
>> "type": "java.lang.String"
>> }
>> },
>> "ccgId": "6"
>> },
>> [CLIPPED]
>> and if you're wondering, yes, those are real-time insights into the
>> script variables and caller ECC. I could tell you the step they're
>> currently on.. ;)
>>
>> It's too bad there isn't a market for these tools, lots of fun stuff we
>> can do.
>>
>> On Fri, Jul 10, 2020 at 1:42 PM Bill Talley <btalley@gmail.com> wrote:
>>
>>> I ran some tests, and as Anthony suggested, there is no data returned
>>> which indicates anything beyond the registration status of a device. ???????
>>>
>>> Sent from an iPhone mobile device with very tiny touchscreen input
>>> keys. Please excude my typtos.
>>>
>>> On Jul 10, 2020, at 2:56 PM, JASON BURWELL via cisco-voip <
>>> cisco-voip@puck.nether.net> wrote:
>>>
>>> ?
>>>
>>> Thank you for all the responses! Been a busy day so late getting back.
>>>
>>>
>>>
>>> I was able to see the data I needed in historical format by running the
>>> licensing report shown in the thread Anthony posted. Very high level but
>>> gives the overall numbers. I wish there was a way to monitor this real time
>>> and in detail without having to do a lot of custom work which, unless I
>>> missed something, sounds like what would need to happen.
>>>
>>>
>>>
>>> RTMT does show CTI ports but only shows IN/OUT of service status, not
>>> what the port is actually doing. I’ve long wondered when a refresh was
>>> coming to RTMT with more functionality as it feels a bit outdated and seems
>>> like its been essentially unchanged as far back as I can remember. Although
>>> maybe the newer versions have improvements I am not aware of?
>>>
>>>
>>>
>>> Jason
>>>
>>>
>>>
>>>
>>>
>>> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Anthony
>>> Holloway
>>> *Sent:* Friday, July 10, 2020 2:03 PM
>>> *To:* Tanner Ezell <tanner.ezell@gmail.com>
>>> *Cc:* Charles Goldsmith <w@woka.us>; cisco-voip@puck.nether.net
>>> *Subject:* Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port
>>> Usage
>>>
>>>
>>>
>>> Looks like this has been asked and answered in the past:
>>>
>>>
>>>
>>>
>>> https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292
>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__community.cisco.com_t5_contact-2Dcenter_cucm-2Duccx-2Dhow-2Dmonitoring-2Dcti-2Dports_td-2Dp_2328292&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=-wGoowBX4CRP0UqCU1n5Ewyor1xyF_ik4JowJwnA6Mk&e=>
>>>
>>>
>>>
>>> The two people responding seem familiar to me, but I can't quite put my
>>> finger on who they are.
>>>
>>>
>>>
>>> On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <tanner.ezell@gmail.com>
>>> wrote:
>>>
>>> <image001.gif>
>>>
>>> I'll see what I can do.
>>>
>>>
>>>
>>> On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo@ucpenguin.com> wrote:
>>>
>>> It’s been a long time since I’ve used uccx as uccx. Is the option for
>>> real time reporting present under the Tools menu? (It is when licensed as
>>> IP IVR)
>>>
>>>
>>>
>>> It requires Java and is finicky, but does report.
>>>
>>>
>>>
>>> In CCE instead I just look at the usage on the AW and dump that in AW Db
>>> and graph it with Grafana.
>>>
>>>
>>>
>>> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <
>>> cisco-voip@puck.nether.net> wrote:
>>>
>>> ?
>>>
>>> Sorry, been tied us this morning. Just looking for real time usage data
>>> of the 300 UCCX Ports we are licensed for. Thanks!
>>>
>>>
>>>
>>>
>>>
>>> *From:* Tanner Ezell <tanner.ezell@gmail.com>
>>> *Sent:* Friday, July 10, 2020 9:41 AM
>>> *To:* Charles Goldsmith <w@woka.us>
>>> *Cc:* Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON BURWELL
>>> <JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
>>> *Subject:* [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>>>
>>>
>>>
>>> *CAUTION: This email originated outside of Founders Federal Credit
>>> Union. Do not click links or open attachments unless you recognize the
>>> sender and know the content is safe.*
>>> * ------------------------------ *
>>>
>>> What information do you need?
>>>
>>>
>>>
>>> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
>>>
>>> You can simply put Tanner in the To: field, old school I know, but it
>>> still works :)
>>>
>>>
>>>
>>> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
>>> avholloway+cisco-voip@gmail.com> wrote:
>>>
>>> That's nothing I've ever heard of. I'd imagine you could use the CTI
>>> API
>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>,
>>> but not the Admin API.
>>>
>>>
>>>
>>> This isn't a REST based API though, and it is relatively harder to
>>> implement and work with though. My man Tanner at CTI Logic should be able
>>> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are
>>> mentions. Email needs mentions.
>>>
>>> The CTI Protocol:
>>>
>>>
>>>
>>> - Is a TCP/IP socket based message protocol
>>> - Allows clients to send and receive information/events about:
>>>
>>>
>>> - Current system configuration and future updates.
>>> - Agents and their states
>>> - Calls and their states
>>> - *Statistics for agents, calls, and queues on a real-time basis*
>>> - Third-party call control
>>> - Device snapshots
>>>
>>>
>>> - Provides support for two client modes for connecting with Unified
>>> CCX:
>>>
>>>
>>> - Bridge mode clients receive all agent-state and call events for
>>> all logged in agents in the system.
>>> - Agent mode clients only receives messages related to the agent.
>>>
>>>
>>> - Has version control
>>>
>>>
>>>
>>> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
>>> cisco-voip@puck.nether.net> wrote:
>>>
>>> Is there any way to see real time CTI port usage with UCCX Admin API? I
>>> did a quick search and it looks like it’s a supported function but having
>>> trouble finding the correct name to use.
>>>
>>>
>>>
>>> Thanks
>>>
>>> Jason
>>>
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>

I'm confused. Is the CTI API returning the JSON data? I would have
guessed not. Which means, you wrote an app that is sitting in the middle?

On Fri, Jul 10, 2020 at 6:19 PM Tanner Ezell <tanner.ezell@gmail.com> wrote:

> Oh, in the response there is a snippet of generated JSON. The key name is
> the CTI Port dn number (could change this to device name, or include both
> in response), the presence of contactDetails key indicates the port is
> in-use but you're right, it might have been more clear to include a
> specific field indicating in-use.
>
> On Fri, Jul 10, 2020 at 4:15 PM Bill Talley <btalley@gmail.com> wrote:
>
>> Maybe I’m overlooking something. Where in that data is the original
>> challenge fulfilled, at least without performing multiple queries to
>> determine the parameter from every active call?
>>
>> Sent from an iPhone mobile device with very tiny touchscreen input keys.
>> Please excude my typtos.
>>
>> On Jul 10, 2020, at 5:59 PM, Tanner Ezell <tanner.ezell@gmail.com> wrote:
>>
>> ?
>> The challenge was only to indicate which ports were in use, but I thought
>> it'd be more fun to also include details about the caller, or application
>> information. All data is pretty much available (we could list what queues
>> they're in if we wanted to), just a matter of what information is valuable.
>>
>> Imagine a dashboard that fired off when a counter variable exceeded a
>> certain value within a running script; VIP caller is identified by an ECC
>> variable while in queue and is manually handled by an agent or supervisor
>> (cherry pick); Imagine troubleshooting a callers actual call flow,
>> replaying their experience step by step, seeing variable values change with
>> each ste; Code coverage testing, automated application testing.. lots of
>> fun stuff we can do.
>>
>> On Fri, Jul 10, 2020 at 3:34 PM Bill Talley <btalley@gmail.com> wrote:
>>
>>> Getting data is easy, getting the right data, not so easy....
>>>
>>> Sent from an iPhone mobile device with very tiny touchscreen input
>>> keys. Please excude my typtos.
>>>
>>> On Jul 10, 2020, at 5:21 PM, Tanner Ezell <tanner.ezell@gmail.com>
>>> wrote:
>>>
>>> ?
>>> Getting data is easy, giving you presentation is a bit more
>>> challenging... (sanitized)
>>>
>>> "1103010": {
>>> "state": "In Service",
>>> "ccgId": "6"
>>> },
>>> "1103011": {
>>> "state": "In Service",
>>> "contactDetails": {
>>> "callingNumber": "removed",
>>> "calledNumber": "removed",
>>> "originalDialedNumber": "null",
>>> "arrivalType": "2",
>>> "CLID": "null",
>>> "DNIS": "null",
>>> "lastRedirectedNumber": "null",
>>> "eccDataMap": {
>>> "SCRIPTCFG": "null",
>>> "ACCOUNT_NUMBER": "null",
>>> "CALLVAR9": "null",
>>> "ANI": "null",
>>> "CALLER_ENTERED_DIGITS": "null",
>>> "SCRIPTID": "null",
>>> "CALLVAR7": "null",
>>> "CALLVAR8": "null",
>>> "CALLVAR5": "null",
>>> "CALLVAR6": "null",
>>> "CALLVAR10": "null",
>>> "CALLVAR3": "null",
>>> "WRAPUP_DATA": "null",
>>> "CALLVAR4": "null",
>>> "CALLVAR1": "null",
>>> "CALLVAR2": "null"
>>> },
>>> "ANIIIDIGITS": "null",
>>> "RDNIS": "null",
>>> "ANI": "null",
>>> "originalCalledNumber": "removed",
>>> "origProtocolCallRef": "0000000000355E9B065D6C2A00000000",
>>> "destProtocolCallRef": "null",
>>> "CED": "null",
>>> "dialedNumber": "removed"
>>> },
>>> "scriptVarsMap": {
>>> "sAgents": {
>>> "name": "sAgents",
>>> "value": "\"2286854\"",
>>> "type": "java.lang.String"
>>> },
>>> "pTerminalMenu": {
>>> "name": "pTerminalMenu",
>>> "value": "P[6886/688601.wav]",
>>> "type": "com.cisco.prompt.Playable"
>>> },
>>> "svoicemail": {
>>> "name": "svoicemail",
>>> "value": "\"2286856\"",
>>> "type": "java.lang.String"
>>> }
>>> },
>>> "ccgId": "6"
>>> },
>>> [CLIPPED]
>>> and if you're wondering, yes, those are real-time insights into the
>>> script variables and caller ECC. I could tell you the step they're
>>> currently on.. ;)
>>>
>>> It's too bad there isn't a market for these tools, lots of fun stuff we
>>> can do.
>>>
>>> On Fri, Jul 10, 2020 at 1:42 PM Bill Talley <btalley@gmail.com> wrote:
>>>
>>>> I ran some tests, and as Anthony suggested, there is no data returned
>>>> which indicates anything beyond the registration status of a device. ???????
>>>>
>>>> Sent from an iPhone mobile device with very tiny touchscreen input
>>>> keys. Please excude my typtos.
>>>>
>>>> On Jul 10, 2020, at 2:56 PM, JASON BURWELL via cisco-voip <
>>>> cisco-voip@puck.nether.net> wrote:
>>>>
>>>> ?
>>>>
>>>> Thank you for all the responses! Been a busy day so late getting back.
>>>>
>>>>
>>>>
>>>> I was able to see the data I needed in historical format by running the
>>>> licensing report shown in the thread Anthony posted. Very high level but
>>>> gives the overall numbers. I wish there was a way to monitor this real time
>>>> and in detail without having to do a lot of custom work which, unless I
>>>> missed something, sounds like what would need to happen.
>>>>
>>>>
>>>>
>>>> RTMT does show CTI ports but only shows IN/OUT of service status, not
>>>> what the port is actually doing. I’ve long wondered when a refresh was
>>>> coming to RTMT with more functionality as it feels a bit outdated and seems
>>>> like its been essentially unchanged as far back as I can remember. Although
>>>> maybe the newer versions have improvements I am not aware of?
>>>>
>>>>
>>>>
>>>> Jason
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Anthony
>>>> Holloway
>>>> *Sent:* Friday, July 10, 2020 2:03 PM
>>>> *To:* Tanner Ezell <tanner.ezell@gmail.com>
>>>> *Cc:* Charles Goldsmith <w@woka.us>; cisco-voip@puck.nether.net
>>>> *Subject:* Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port
>>>> Usage
>>>>
>>>>
>>>>
>>>> Looks like this has been asked and answered in the past:
>>>>
>>>>
>>>>
>>>>
>>>> https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292
>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__community.cisco.com_t5_contact-2Dcenter_cucm-2Duccx-2Dhow-2Dmonitoring-2Dcti-2Dports_td-2Dp_2328292&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=-wGoowBX4CRP0UqCU1n5Ewyor1xyF_ik4JowJwnA6Mk&e=>
>>>>
>>>>
>>>>
>>>> The two people responding seem familiar to me, but I can't quite put my
>>>> finger on who they are.
>>>>
>>>>
>>>>
>>>> On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <tanner.ezell@gmail.com>
>>>> wrote:
>>>>
>>>> <image001.gif>
>>>>
>>>> I'll see what I can do.
>>>>
>>>>
>>>>
>>>> On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo@ucpenguin.com>
>>>> wrote:
>>>>
>>>> It’s been a long time since I’ve used uccx as uccx. Is the option for
>>>> real time reporting present under the Tools menu? (It is when licensed as
>>>> IP IVR)
>>>>
>>>>
>>>>
>>>> It requires Java and is finicky, but does report.
>>>>
>>>>
>>>>
>>>> In CCE instead I just look at the usage on the AW and dump that in AW
>>>> Db and graph it with Grafana.
>>>>
>>>>
>>>>
>>>> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <
>>>> cisco-voip@puck.nether.net> wrote:
>>>>
>>>> ?
>>>>
>>>> Sorry, been tied us this morning. Just looking for real time usage data
>>>> of the 300 UCCX Ports we are licensed for. Thanks!
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Tanner Ezell <tanner.ezell@gmail.com>
>>>> *Sent:* Friday, July 10, 2020 9:41 AM
>>>> *To:* Charles Goldsmith <w@woka.us>
>>>> *Cc:* Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON
>>>> BURWELL <JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
>>>> *Subject:* [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>>>>
>>>>
>>>>
>>>> *CAUTION: This email originated outside of Founders Federal Credit
>>>> Union. Do not click links or open attachments unless you recognize the
>>>> sender and know the content is safe.*
>>>> * ------------------------------ *
>>>>
>>>> What information do you need?
>>>>
>>>>
>>>>
>>>> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
>>>>
>>>> You can simply put Tanner in the To: field, old school I know, but it
>>>> still works :)
>>>>
>>>>
>>>>
>>>> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
>>>> avholloway+cisco-voip@gmail.com> wrote:
>>>>
>>>> That's nothing I've ever heard of. I'd imagine you could use the CTI
>>>> API
>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>,
>>>> but not the Admin API.
>>>>
>>>>
>>>>
>>>> This isn't a REST based API though, and it is relatively harder to
>>>> implement and work with though. My man Tanner at CTI Logic should be able
>>>> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are
>>>> mentions. Email needs mentions.
>>>>
>>>> The CTI Protocol:
>>>>
>>>>
>>>>
>>>> - Is a TCP/IP socket based message protocol
>>>> - Allows clients to send and receive information/events about:
>>>>
>>>>
>>>> - Current system configuration and future updates.
>>>> - Agents and their states
>>>> - Calls and their states
>>>> - *Statistics for agents, calls, and queues on a real-time basis*
>>>> - Third-party call control
>>>> - Device snapshots
>>>>
>>>>
>>>> - Provides support for two client modes for connecting with Unified
>>>> CCX:
>>>>
>>>>
>>>> - Bridge mode clients receive all agent-state and call events for
>>>> all logged in agents in the system.
>>>> - Agent mode clients only receives messages related to the agent.
>>>>
>>>>
>>>> - Has version control
>>>>
>>>>
>>>>
>>>> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
>>>> cisco-voip@puck.nether.net> wrote:
>>>>
>>>> Is there any way to see real time CTI port usage with UCCX Admin API? I
>>>> did a quick search and it looks like it’s a supported function but having
>>>> trouble finding the correct name to use.
>>>>
>>>>
>>>>
>>>> Thanks
>>>>
>>>> Jason
>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip@puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>>>>
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip@puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>>>>
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip@puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>
>>>>
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip@puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>
>>>>
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip@puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>
>>>>

You're correct, I wrote an app to capture the data and generate the JSON
response

On Fri, Jul 10, 2020 at 4:33 PM Anthony Holloway <
avholloway+cisco-voip@gmail.com> wrote:

> I'm confused. Is the CTI API returning the JSON data? I would have
> guessed not. Which means, you wrote an app that is sitting in the middle?
>
> On Fri, Jul 10, 2020 at 6:19 PM Tanner Ezell <tanner.ezell@gmail.com>
> wrote:
>
>> Oh, in the response there is a snippet of generated JSON. The key name is
>> the CTI Port dn number (could change this to device name, or include both
>> in response), the presence of contactDetails key indicates the port is
>> in-use but you're right, it might have been more clear to include a
>> specific field indicating in-use.
>>
>> On Fri, Jul 10, 2020 at 4:15 PM Bill Talley <btalley@gmail.com> wrote:
>>
>>> Maybe I’m overlooking something. Where in that data is the original
>>> challenge fulfilled, at least without performing multiple queries to
>>> determine the parameter from every active call?
>>>
>>> Sent from an iPhone mobile device with very tiny touchscreen input
>>> keys. Please excude my typtos.
>>>
>>> On Jul 10, 2020, at 5:59 PM, Tanner Ezell <tanner.ezell@gmail.com>
>>> wrote:
>>>
>>> ?
>>> The challenge was only to indicate which ports were in use, but I
>>> thought it'd be more fun to also include details about the caller, or
>>> application information. All data is pretty much available (we could list
>>> what queues they're in if we wanted to), just a matter of what information
>>> is valuable.
>>>
>>> Imagine a dashboard that fired off when a counter variable exceeded a
>>> certain value within a running script; VIP caller is identified by an ECC
>>> variable while in queue and is manually handled by an agent or supervisor
>>> (cherry pick); Imagine troubleshooting a callers actual call flow,
>>> replaying their experience step by step, seeing variable values change with
>>> each ste; Code coverage testing, automated application testing.. lots of
>>> fun stuff we can do.
>>>
>>> On Fri, Jul 10, 2020 at 3:34 PM Bill Talley <btalley@gmail.com> wrote:
>>>
>>>> Getting data is easy, getting the right data, not so easy....
>>>>
>>>> Sent from an iPhone mobile device with very tiny touchscreen input
>>>> keys. Please excude my typtos.
>>>>
>>>> On Jul 10, 2020, at 5:21 PM, Tanner Ezell <tanner.ezell@gmail.com>
>>>> wrote:
>>>>
>>>> ?
>>>> Getting data is easy, giving you presentation is a bit more
>>>> challenging... (sanitized)
>>>>
>>>> "1103010": {
>>>> "state": "In Service",
>>>> "ccgId": "6"
>>>> },
>>>> "1103011": {
>>>> "state": "In Service",
>>>> "contactDetails": {
>>>> "callingNumber": "removed",
>>>> "calledNumber": "removed",
>>>> "originalDialedNumber": "null",
>>>> "arrivalType": "2",
>>>> "CLID": "null",
>>>> "DNIS": "null",
>>>> "lastRedirectedNumber": "null",
>>>> "eccDataMap": {
>>>> "SCRIPTCFG": "null",
>>>> "ACCOUNT_NUMBER": "null",
>>>> "CALLVAR9": "null",
>>>> "ANI": "null",
>>>> "CALLER_ENTERED_DIGITS": "null",
>>>> "SCRIPTID": "null",
>>>> "CALLVAR7": "null",
>>>> "CALLVAR8": "null",
>>>> "CALLVAR5": "null",
>>>> "CALLVAR6": "null",
>>>> "CALLVAR10": "null",
>>>> "CALLVAR3": "null",
>>>> "WRAPUP_DATA": "null",
>>>> "CALLVAR4": "null",
>>>> "CALLVAR1": "null",
>>>> "CALLVAR2": "null"
>>>> },
>>>> "ANIIIDIGITS": "null",
>>>> "RDNIS": "null",
>>>> "ANI": "null",
>>>> "originalCalledNumber": "removed",
>>>> "origProtocolCallRef": "0000000000355E9B065D6C2A00000000",
>>>> "destProtocolCallRef": "null",
>>>> "CED": "null",
>>>> "dialedNumber": "removed"
>>>> },
>>>> "scriptVarsMap": {
>>>> "sAgents": {
>>>> "name": "sAgents",
>>>> "value": "\"2286854\"",
>>>> "type": "java.lang.String"
>>>> },
>>>> "pTerminalMenu": {
>>>> "name": "pTerminalMenu",
>>>> "value": "P[6886/688601.wav]",
>>>> "type": "com.cisco.prompt.Playable"
>>>> },
>>>> "svoicemail": {
>>>> "name": "svoicemail",
>>>> "value": "\"2286856\"",
>>>> "type": "java.lang.String"
>>>> }
>>>> },
>>>> "ccgId": "6"
>>>> },
>>>> [CLIPPED]
>>>> and if you're wondering, yes, those are real-time insights into the
>>>> script variables and caller ECC. I could tell you the step they're
>>>> currently on.. ;)
>>>>
>>>> It's too bad there isn't a market for these tools, lots of fun stuff we
>>>> can do.
>>>>
>>>> On Fri, Jul 10, 2020 at 1:42 PM Bill Talley <btalley@gmail.com> wrote:
>>>>
>>>>> I ran some tests, and as Anthony suggested, there is no data returned
>>>>> which indicates anything beyond the registration status of a device. ???????
>>>>>
>>>>> Sent from an iPhone mobile device with very tiny touchscreen input
>>>>> keys. Please excude my typtos.
>>>>>
>>>>> On Jul 10, 2020, at 2:56 PM, JASON BURWELL via cisco-voip <
>>>>> cisco-voip@puck.nether.net> wrote:
>>>>>
>>>>> ?
>>>>>
>>>>> Thank you for all the responses! Been a busy day so late getting back.
>>>>>
>>>>>
>>>>>
>>>>> I was able to see the data I needed in historical format by running
>>>>> the licensing report shown in the thread Anthony posted. Very high level
>>>>> but gives the overall numbers. I wish there was a way to monitor this real
>>>>> time and in detail without having to do a lot of custom work which, unless
>>>>> I missed something, sounds like what would need to happen.
>>>>>
>>>>>
>>>>>
>>>>> RTMT does show CTI ports but only shows IN/OUT of service status, not
>>>>> what the port is actually doing. I’ve long wondered when a refresh was
>>>>> coming to RTMT with more functionality as it feels a bit outdated and seems
>>>>> like its been essentially unchanged as far back as I can remember. Although
>>>>> maybe the newer versions have improvements I am not aware of?
>>>>>
>>>>>
>>>>>
>>>>> Jason
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of
>>>>> *Anthony Holloway
>>>>> *Sent:* Friday, July 10, 2020 2:03 PM
>>>>> *To:* Tanner Ezell <tanner.ezell@gmail.com>
>>>>> *Cc:* Charles Goldsmith <w@woka.us>; cisco-voip@puck.nether.net
>>>>> *Subject:* Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port
>>>>> Usage
>>>>>
>>>>>
>>>>>
>>>>> Looks like this has been asked and answered in the past:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292
>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__community.cisco.com_t5_contact-2Dcenter_cucm-2Duccx-2Dhow-2Dmonitoring-2Dcti-2Dports_td-2Dp_2328292&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=-wGoowBX4CRP0UqCU1n5Ewyor1xyF_ik4JowJwnA6Mk&e=>
>>>>>
>>>>>
>>>>>
>>>>> The two people responding seem familiar to me, but I can't quite put
>>>>> my finger on who they are.
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <tanner.ezell@gmail.com>
>>>>> wrote:
>>>>>
>>>>> <image001.gif>
>>>>>
>>>>> I'll see what I can do.
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo@ucpenguin.com>
>>>>> wrote:
>>>>>
>>>>> It’s been a long time since I’ve used uccx as uccx. Is the option for
>>>>> real time reporting present under the Tools menu? (It is when licensed as
>>>>> IP IVR)
>>>>>
>>>>>
>>>>>
>>>>> It requires Java and is finicky, but does report.
>>>>>
>>>>>
>>>>>
>>>>> In CCE instead I just look at the usage on the AW and dump that in AW
>>>>> Db and graph it with Grafana.
>>>>>
>>>>>
>>>>>
>>>>> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <
>>>>> cisco-voip@puck.nether.net> wrote:
>>>>>
>>>>> ?
>>>>>
>>>>> Sorry, been tied us this morning. Just looking for real time usage
>>>>> data of the 300 UCCX Ports we are licensed for. Thanks!
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Tanner Ezell <tanner.ezell@gmail.com>
>>>>> *Sent:* Friday, July 10, 2020 9:41 AM
>>>>> *To:* Charles Goldsmith <w@woka.us>
>>>>> *Cc:* Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON
>>>>> BURWELL <JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
>>>>> *Subject:* [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>>>>>
>>>>>
>>>>>
>>>>> *CAUTION: This email originated outside of Founders Federal Credit
>>>>> Union. Do not click links or open attachments unless you recognize the
>>>>> sender and know the content is safe.*
>>>>> * ------------------------------ *
>>>>>
>>>>> What information do you need?
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
>>>>>
>>>>> You can simply put Tanner in the To: field, old school I know, but it
>>>>> still works :)
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
>>>>> avholloway+cisco-voip@gmail.com> wrote:
>>>>>
>>>>> That's nothing I've ever heard of. I'd imagine you could use the CTI
>>>>> API
>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>,
>>>>> but not the Admin API.
>>>>>
>>>>>
>>>>>
>>>>> This isn't a REST based API though, and it is relatively harder to
>>>>> implement and work with though. My man Tanner at CTI Logic should be able
>>>>> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are
>>>>> mentions. Email needs mentions.
>>>>>
>>>>> The CTI Protocol:
>>>>>
>>>>>
>>>>>
>>>>> - Is a TCP/IP socket based message protocol
>>>>> - Allows clients to send and receive information/events about:
>>>>>
>>>>>
>>>>> - Current system configuration and future updates.
>>>>> - Agents and their states
>>>>> - Calls and their states
>>>>> - *Statistics for agents, calls, and queues on a real-time
>>>>> basis*
>>>>> - Third-party call control
>>>>> - Device snapshots
>>>>>
>>>>>
>>>>> - Provides support for two client modes for connecting with
>>>>> Unified CCX:
>>>>>
>>>>>
>>>>> - Bridge mode clients receive all agent-state and call events for
>>>>> all logged in agents in the system.
>>>>> - Agent mode clients only receives messages related to the
>>>>> agent.
>>>>>
>>>>>
>>>>> - Has version control
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
>>>>> cisco-voip@puck.nether.net> wrote:
>>>>>
>>>>> Is there any way to see real time CTI port usage with UCCX Admin API?
>>>>> I did a quick search and it looks like it’s a supported function but having
>>>>> trouble finding the correct name to use.
>>>>>
>>>>>
>>>>>
>>>>> Thanks
>>>>>
>>>>> Jason
>>>>>
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip@puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip@puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip@puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip@puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip@puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>>

What language did you write it in, and what details can you share?

On Fri, Jul 10, 2020 at 6:38 PM Tanner Ezell <tanner.ezell@gmail.com> wrote:

> You're correct, I wrote an app to capture the data and generate the JSON
> response
>
> On Fri, Jul 10, 2020 at 4:33 PM Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
>> I'm confused. Is the CTI API returning the JSON data? I would have
>> guessed not. Which means, you wrote an app that is sitting in the middle?
>>
>> On Fri, Jul 10, 2020 at 6:19 PM Tanner Ezell <tanner.ezell@gmail.com>
>> wrote:
>>
>>> Oh, in the response there is a snippet of generated JSON. The key name
>>> is the CTI Port dn number (could change this to device name, or include
>>> both in response), the presence of contactDetails key indicates the port is
>>> in-use but you're right, it might have been more clear to include a
>>> specific field indicating in-use.
>>>
>>> On Fri, Jul 10, 2020 at 4:15 PM Bill Talley <btalley@gmail.com> wrote:
>>>
>>>> Maybe I’m overlooking something. Where in that data is the original
>>>> challenge fulfilled, at least without performing multiple queries to
>>>> determine the parameter from every active call?
>>>>
>>>> Sent from an iPhone mobile device with very tiny touchscreen input
>>>> keys. Please excude my typtos.
>>>>
>>>> On Jul 10, 2020, at 5:59 PM, Tanner Ezell <tanner.ezell@gmail.com>
>>>> wrote:
>>>>
>>>> ?
>>>> The challenge was only to indicate which ports were in use, but I
>>>> thought it'd be more fun to also include details about the caller, or
>>>> application information. All data is pretty much available (we could list
>>>> what queues they're in if we wanted to), just a matter of what information
>>>> is valuable.
>>>>
>>>> Imagine a dashboard that fired off when a counter variable exceeded a
>>>> certain value within a running script; VIP caller is identified by an ECC
>>>> variable while in queue and is manually handled by an agent or supervisor
>>>> (cherry pick); Imagine troubleshooting a callers actual call flow,
>>>> replaying their experience step by step, seeing variable values change with
>>>> each ste; Code coverage testing, automated application testing.. lots of
>>>> fun stuff we can do.
>>>>
>>>> On Fri, Jul 10, 2020 at 3:34 PM Bill Talley <btalley@gmail.com> wrote:
>>>>
>>>>> Getting data is easy, getting the right data, not so easy....
>>>>>
>>>>> Sent from an iPhone mobile device with very tiny touchscreen input
>>>>> keys. Please excude my typtos.
>>>>>
>>>>> On Jul 10, 2020, at 5:21 PM, Tanner Ezell <tanner.ezell@gmail.com>
>>>>> wrote:
>>>>>
>>>>> ?
>>>>> Getting data is easy, giving you presentation is a bit more
>>>>> challenging... (sanitized)
>>>>>
>>>>> "1103010": {
>>>>> "state": "In Service",
>>>>> "ccgId": "6"
>>>>> },
>>>>> "1103011": {
>>>>> "state": "In Service",
>>>>> "contactDetails": {
>>>>> "callingNumber": "removed",
>>>>> "calledNumber": "removed",
>>>>> "originalDialedNumber": "null",
>>>>> "arrivalType": "2",
>>>>> "CLID": "null",
>>>>> "DNIS": "null",
>>>>> "lastRedirectedNumber": "null",
>>>>> "eccDataMap": {
>>>>> "SCRIPTCFG": "null",
>>>>> "ACCOUNT_NUMBER": "null",
>>>>> "CALLVAR9": "null",
>>>>> "ANI": "null",
>>>>> "CALLER_ENTERED_DIGITS": "null",
>>>>> "SCRIPTID": "null",
>>>>> "CALLVAR7": "null",
>>>>> "CALLVAR8": "null",
>>>>> "CALLVAR5": "null",
>>>>> "CALLVAR6": "null",
>>>>> "CALLVAR10": "null",
>>>>> "CALLVAR3": "null",
>>>>> "WRAPUP_DATA": "null",
>>>>> "CALLVAR4": "null",
>>>>> "CALLVAR1": "null",
>>>>> "CALLVAR2": "null"
>>>>> },
>>>>> "ANIIIDIGITS": "null",
>>>>> "RDNIS": "null",
>>>>> "ANI": "null",
>>>>> "originalCalledNumber": "removed",
>>>>> "origProtocolCallRef": "0000000000355E9B065D6C2A00000000",
>>>>> "destProtocolCallRef": "null",
>>>>> "CED": "null",
>>>>> "dialedNumber": "removed"
>>>>> },
>>>>> "scriptVarsMap": {
>>>>> "sAgents": {
>>>>> "name": "sAgents",
>>>>> "value": "\"2286854\"",
>>>>> "type": "java.lang.String"
>>>>> },
>>>>> "pTerminalMenu": {
>>>>> "name": "pTerminalMenu",
>>>>> "value": "P[6886/688601.wav]",
>>>>> "type": "com.cisco.prompt.Playable"
>>>>> },
>>>>> "svoicemail": {
>>>>> "name": "svoicemail",
>>>>> "value": "\"2286856\"",
>>>>> "type": "java.lang.String"
>>>>> }
>>>>> },
>>>>> "ccgId": "6"
>>>>> },
>>>>> [CLIPPED]
>>>>> and if you're wondering, yes, those are real-time insights into the
>>>>> script variables and caller ECC. I could tell you the step they're
>>>>> currently on.. ;)
>>>>>
>>>>> It's too bad there isn't a market for these tools, lots of fun stuff
>>>>> we can do.
>>>>>
>>>>> On Fri, Jul 10, 2020 at 1:42 PM Bill Talley <btalley@gmail.com> wrote:
>>>>>
>>>>>> I ran some tests, and as Anthony suggested, there is no data returned
>>>>>> which indicates anything beyond the registration status of a device. ???????
>>>>>>
>>>>>> Sent from an iPhone mobile device with very tiny touchscreen input
>>>>>> keys. Please excude my typtos.
>>>>>>
>>>>>> On Jul 10, 2020, at 2:56 PM, JASON BURWELL via cisco-voip <
>>>>>> cisco-voip@puck.nether.net> wrote:
>>>>>>
>>>>>> ?
>>>>>>
>>>>>> Thank you for all the responses! Been a busy day so late getting back.
>>>>>>
>>>>>>
>>>>>>
>>>>>> I was able to see the data I needed in historical format by running
>>>>>> the licensing report shown in the thread Anthony posted. Very high level
>>>>>> but gives the overall numbers. I wish there was a way to monitor this real
>>>>>> time and in detail without having to do a lot of custom work which, unless
>>>>>> I missed something, sounds like what would need to happen.
>>>>>>
>>>>>>
>>>>>>
>>>>>> RTMT does show CTI ports but only shows IN/OUT of service status, not
>>>>>> what the port is actually doing. I’ve long wondered when a refresh was
>>>>>> coming to RTMT with more functionality as it feels a bit outdated and seems
>>>>>> like its been essentially unchanged as far back as I can remember. Although
>>>>>> maybe the newer versions have improvements I am not aware of?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Jason
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf
>>>>>> Of *Anthony Holloway
>>>>>> *Sent:* Friday, July 10, 2020 2:03 PM
>>>>>> *To:* Tanner Ezell <tanner.ezell@gmail.com>
>>>>>> *Cc:* Charles Goldsmith <w@woka.us>; cisco-voip@puck.nether.net
>>>>>> *Subject:* Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port
>>>>>> Usage
>>>>>>
>>>>>>
>>>>>>
>>>>>> Looks like this has been asked and answered in the past:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292
>>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__community.cisco.com_t5_contact-2Dcenter_cucm-2Duccx-2Dhow-2Dmonitoring-2Dcti-2Dports_td-2Dp_2328292&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=-wGoowBX4CRP0UqCU1n5Ewyor1xyF_ik4JowJwnA6Mk&e=>
>>>>>>
>>>>>>
>>>>>>
>>>>>> The two people responding seem familiar to me, but I can't quite put
>>>>>> my finger on who they are.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <tanner.ezell@gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>> <image001.gif>
>>>>>>
>>>>>> I'll see what I can do.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo@ucpenguin.com>
>>>>>> wrote:
>>>>>>
>>>>>> It’s been a long time since I’ve used uccx as uccx. Is the option
>>>>>> for real time reporting present under the Tools menu? (It is when licensed
>>>>>> as IP IVR)
>>>>>>
>>>>>>
>>>>>>
>>>>>> It requires Java and is finicky, but does report.
>>>>>>
>>>>>>
>>>>>>
>>>>>> In CCE instead I just look at the usage on the AW and dump that in AW
>>>>>> Db and graph it with Grafana.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <
>>>>>> cisco-voip@puck.nether.net> wrote:
>>>>>>
>>>>>> ?
>>>>>>
>>>>>> Sorry, been tied us this morning. Just looking for real time usage
>>>>>> data of the 300 UCCX Ports we are licensed for. Thanks!
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Tanner Ezell <tanner.ezell@gmail.com>
>>>>>> *Sent:* Friday, July 10, 2020 9:41 AM
>>>>>> *To:* Charles Goldsmith <w@woka.us>
>>>>>> *Cc:* Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON
>>>>>> BURWELL <JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
>>>>>> *Subject:* [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>>>>>>
>>>>>>
>>>>>>
>>>>>> *CAUTION: This email originated outside of Founders Federal Credit
>>>>>> Union. Do not click links or open attachments unless you recognize the
>>>>>> sender and know the content is safe.*
>>>>>> * ------------------------------ *
>>>>>>
>>>>>> What information do you need?
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
>>>>>>
>>>>>> You can simply put Tanner in the To: field, old school I know, but it
>>>>>> still works :)
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
>>>>>> avholloway+cisco-voip@gmail.com> wrote:
>>>>>>
>>>>>> That's nothing I've ever heard of. I'd imagine you could use the CTI
>>>>>> API
>>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>,
>>>>>> but not the Admin API.
>>>>>>
>>>>>>
>>>>>>
>>>>>> This isn't a REST based API though, and it is relatively harder to
>>>>>> implement and work with though. My man Tanner at CTI Logic should be able
>>>>>> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are
>>>>>> mentions. Email needs mentions.
>>>>>>
>>>>>> The CTI Protocol:
>>>>>>
>>>>>>
>>>>>>
>>>>>> - Is a TCP/IP socket based message protocol
>>>>>> - Allows clients to send and receive information/events about:
>>>>>>
>>>>>>
>>>>>> - Current system configuration and future updates.
>>>>>> - Agents and their states
>>>>>> - Calls and their states
>>>>>> - *Statistics for agents, calls, and queues on a real-time
>>>>>> basis*
>>>>>> - Third-party call control
>>>>>> - Device snapshots
>>>>>>
>>>>>>
>>>>>> - Provides support for two client modes for connecting with
>>>>>> Unified CCX:
>>>>>>
>>>>>>
>>>>>> - Bridge mode clients receive all agent-state and call events for
>>>>>> all logged in agents in the system.
>>>>>> - Agent mode clients only receives messages related to the
>>>>>> agent.
>>>>>>
>>>>>>
>>>>>> - Has version control
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
>>>>>> cisco-voip@puck.nether.net> wrote:
>>>>>>
>>>>>> Is there any way to see real time CTI port usage with UCCX Admin API?
>>>>>> I did a quick search and it looks like it’s a supported function but having
>>>>>> trouble finding the correct name to use.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> Jason
>>>>>>
>>>>>>
>>>>>>
>>>>>> _______________________________________________
>>>>>> cisco-voip mailing list
>>>>>> cisco-voip@puck.nether.net
>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>>>>>>
>>>>>> _______________________________________________
>>>>>> cisco-voip mailing list
>>>>>> cisco-voip@puck.nether.net
>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>>>>>>
>>>>>> _______________________________________________
>>>>>> cisco-voip mailing list
>>>>>> cisco-voip@puck.nether.net
>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>
>>>>>>
>>>>>> _______________________________________________
>>>>>> cisco-voip mailing list
>>>>>> cisco-voip@puck.nether.net
>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>
>>>>>>
>>>>>> _______________________________________________
>>>>>> cisco-voip mailing list
>>>>>> cisco-voip@puck.nether.net
>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>>
>>>>>>

It's written using my contactview software, which is a combination of Scala
and Java.

On Fri, Jul 10, 2020 at 5:29 PM Anthony Holloway <
avholloway+cisco-voip@gmail.com> wrote:

> What language did you write it in, and what details can you share?
>
> On Fri, Jul 10, 2020 at 6:38 PM Tanner Ezell <tanner.ezell@gmail.com>
> wrote:
>
>> You're correct, I wrote an app to capture the data and generate the JSON
>> response
>>
>> On Fri, Jul 10, 2020 at 4:33 PM Anthony Holloway <
>> avholloway+cisco-voip@gmail.com> wrote:
>>
>>> I'm confused. Is the CTI API returning the JSON data? I would have
>>> guessed not. Which means, you wrote an app that is sitting in the middle?
>>>
>>> On Fri, Jul 10, 2020 at 6:19 PM Tanner Ezell <tanner.ezell@gmail.com>
>>> wrote:
>>>
>>>> Oh, in the response there is a snippet of generated JSON. The key name
>>>> is the CTI Port dn number (could change this to device name, or include
>>>> both in response), the presence of contactDetails key indicates the port is
>>>> in-use but you're right, it might have been more clear to include a
>>>> specific field indicating in-use.
>>>>
>>>> On Fri, Jul 10, 2020 at 4:15 PM Bill Talley <btalley@gmail.com> wrote:
>>>>
>>>>> Maybe I’m overlooking something. Where in that data is the original
>>>>> challenge fulfilled, at least without performing multiple queries to
>>>>> determine the parameter from every active call?
>>>>>
>>>>> Sent from an iPhone mobile device with very tiny touchscreen input
>>>>> keys. Please excude my typtos.
>>>>>
>>>>> On Jul 10, 2020, at 5:59 PM, Tanner Ezell <tanner.ezell@gmail.com>
>>>>> wrote:
>>>>>
>>>>> ?
>>>>> The challenge was only to indicate which ports were in use, but I
>>>>> thought it'd be more fun to also include details about the caller, or
>>>>> application information. All data is pretty much available (we could list
>>>>> what queues they're in if we wanted to), just a matter of what information
>>>>> is valuable.
>>>>>
>>>>> Imagine a dashboard that fired off when a counter variable exceeded a
>>>>> certain value within a running script; VIP caller is identified by an ECC
>>>>> variable while in queue and is manually handled by an agent or supervisor
>>>>> (cherry pick); Imagine troubleshooting a callers actual call flow,
>>>>> replaying their experience step by step, seeing variable values change with
>>>>> each ste; Code coverage testing, automated application testing.. lots of
>>>>> fun stuff we can do.
>>>>>
>>>>> On Fri, Jul 10, 2020 at 3:34 PM Bill Talley <btalley@gmail.com> wrote:
>>>>>
>>>>>> Getting data is easy, getting the right data, not so easy....
>>>>>>
>>>>>> Sent from an iPhone mobile device with very tiny touchscreen input
>>>>>> keys. Please excude my typtos.
>>>>>>
>>>>>> On Jul 10, 2020, at 5:21 PM, Tanner Ezell <tanner.ezell@gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>> ?
>>>>>> Getting data is easy, giving you presentation is a bit more
>>>>>> challenging... (sanitized)
>>>>>>
>>>>>> "1103010": {
>>>>>> "state": "In Service",
>>>>>> "ccgId": "6"
>>>>>> },
>>>>>> "1103011": {
>>>>>> "state": "In Service",
>>>>>> "contactDetails": {
>>>>>> "callingNumber": "removed",
>>>>>> "calledNumber": "removed",
>>>>>> "originalDialedNumber": "null",
>>>>>> "arrivalType": "2",
>>>>>> "CLID": "null",
>>>>>> "DNIS": "null",
>>>>>> "lastRedirectedNumber": "null",
>>>>>> "eccDataMap": {
>>>>>> "SCRIPTCFG": "null",
>>>>>> "ACCOUNT_NUMBER": "null",
>>>>>> "CALLVAR9": "null",
>>>>>> "ANI": "null",
>>>>>> "CALLER_ENTERED_DIGITS": "null",
>>>>>> "SCRIPTID": "null",
>>>>>> "CALLVAR7": "null",
>>>>>> "CALLVAR8": "null",
>>>>>> "CALLVAR5": "null",
>>>>>> "CALLVAR6": "null",
>>>>>> "CALLVAR10": "null",
>>>>>> "CALLVAR3": "null",
>>>>>> "WRAPUP_DATA": "null",
>>>>>> "CALLVAR4": "null",
>>>>>> "CALLVAR1": "null",
>>>>>> "CALLVAR2": "null"
>>>>>> },
>>>>>> "ANIIIDIGITS": "null",
>>>>>> "RDNIS": "null",
>>>>>> "ANI": "null",
>>>>>> "originalCalledNumber": "removed",
>>>>>> "origProtocolCallRef": "0000000000355E9B065D6C2A00000000",
>>>>>> "destProtocolCallRef": "null",
>>>>>> "CED": "null",
>>>>>> "dialedNumber": "removed"
>>>>>> },
>>>>>> "scriptVarsMap": {
>>>>>> "sAgents": {
>>>>>> "name": "sAgents",
>>>>>> "value": "\"2286854\"",
>>>>>> "type": "java.lang.String"
>>>>>> },
>>>>>> "pTerminalMenu": {
>>>>>> "name": "pTerminalMenu",
>>>>>> "value": "P[6886/688601.wav]",
>>>>>> "type": "com.cisco.prompt.Playable"
>>>>>> },
>>>>>> "svoicemail": {
>>>>>> "name": "svoicemail",
>>>>>> "value": "\"2286856\"",
>>>>>> "type": "java.lang.String"
>>>>>> }
>>>>>> },
>>>>>> "ccgId": "6"
>>>>>> },
>>>>>> [CLIPPED]
>>>>>> and if you're wondering, yes, those are real-time insights into the
>>>>>> script variables and caller ECC. I could tell you the step they're
>>>>>> currently on.. ;)
>>>>>>
>>>>>> It's too bad there isn't a market for these tools, lots of fun stuff
>>>>>> we can do.
>>>>>>
>>>>>> On Fri, Jul 10, 2020 at 1:42 PM Bill Talley <btalley@gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>>> I ran some tests, and as Anthony suggested, there is no data
>>>>>>> returned which indicates anything beyond the registration status of a
>>>>>>> device. ???????
>>>>>>>
>>>>>>> Sent from an iPhone mobile device with very tiny touchscreen input
>>>>>>> keys. Please excude my typtos.
>>>>>>>
>>>>>>> On Jul 10, 2020, at 2:56 PM, JASON BURWELL via cisco-voip <
>>>>>>> cisco-voip@puck.nether.net> wrote:
>>>>>>>
>>>>>>> ?
>>>>>>>
>>>>>>> Thank you for all the responses! Been a busy day so late getting
>>>>>>> back.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I was able to see the data I needed in historical format by running
>>>>>>> the licensing report shown in the thread Anthony posted. Very high level
>>>>>>> but gives the overall numbers. I wish there was a way to monitor this real
>>>>>>> time and in detail without having to do a lot of custom work which, unless
>>>>>>> I missed something, sounds like what would need to happen.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> RTMT does show CTI ports but only shows IN/OUT of service status,
>>>>>>> not what the port is actually doing. I’ve long wondered when a refresh was
>>>>>>> coming to RTMT with more functionality as it feels a bit outdated and seems
>>>>>>> like its been essentially unchanged as far back as I can remember. Although
>>>>>>> maybe the newer versions have improvements I am not aware of?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Jason
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf
>>>>>>> Of *Anthony Holloway
>>>>>>> *Sent:* Friday, July 10, 2020 2:03 PM
>>>>>>> *To:* Tanner Ezell <tanner.ezell@gmail.com>
>>>>>>> *Cc:* Charles Goldsmith <w@woka.us>; cisco-voip@puck.nether.net
>>>>>>> *Subject:* Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port
>>>>>>> Usage
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Looks like this has been asked and answered in the past:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292
>>>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__community.cisco.com_t5_contact-2Dcenter_cucm-2Duccx-2Dhow-2Dmonitoring-2Dcti-2Dports_td-2Dp_2328292&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=-wGoowBX4CRP0UqCU1n5Ewyor1xyF_ik4JowJwnA6Mk&e=>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The two people responding seem familiar to me, but I can't quite put
>>>>>>> my finger on who they are.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <
>>>>>>> tanner.ezell@gmail.com> wrote:
>>>>>>>
>>>>>>> <image001.gif>
>>>>>>>
>>>>>>> I'll see what I can do.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <gentoo@ucpenguin.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>> It’s been a long time since I’ve used uccx as uccx. Is the option
>>>>>>> for real time reporting present under the Tools menu? (It is when licensed
>>>>>>> as IP IVR)
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> It requires Java and is finicky, but does report.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> In CCE instead I just look at the usage on the AW and dump that in
>>>>>>> AW Db and graph it with Grafana.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <
>>>>>>> cisco-voip@puck.nether.net> wrote:
>>>>>>>
>>>>>>> ?
>>>>>>>
>>>>>>> Sorry, been tied us this morning. Just looking for real time usage
>>>>>>> data of the 300 UCCX Ports we are licensed for. Thanks!
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Tanner Ezell <tanner.ezell@gmail.com>
>>>>>>> *Sent:* Friday, July 10, 2020 9:41 AM
>>>>>>> *To:* Charles Goldsmith <w@woka.us>
>>>>>>> *Cc:* Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON
>>>>>>> BURWELL <JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net
>>>>>>> *Subject:* [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port
>>>>>>> Usage
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *CAUTION: This email originated outside of Founders Federal Credit
>>>>>>> Union. Do not click links or open attachments unless you recognize the
>>>>>>> sender and know the content is safe.*
>>>>>>> * ------------------------------ *
>>>>>>>
>>>>>>> What information do you need?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w@woka.us> wrote:
>>>>>>>
>>>>>>> You can simply put Tanner in the To: field, old school I know, but
>>>>>>> it still works :)
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
>>>>>>> avholloway+cisco-voip@gmail.com> wrote:
>>>>>>>
>>>>>>> That's nothing I've ever heard of. I'd imagine you could use the CTI
>>>>>>> API
>>>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>,
>>>>>>> but not the Admin API.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> This isn't a REST based API though, and it is relatively harder to
>>>>>>> implement and work with though. My man Tanner at CTI Logic should be able
>>>>>>> to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are
>>>>>>> mentions. Email needs mentions.
>>>>>>>
>>>>>>> The CTI Protocol:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> - Is a TCP/IP socket based message protocol
>>>>>>> - Allows clients to send and receive information/events about:
>>>>>>>
>>>>>>>
>>>>>>> - Current system configuration and future updates.
>>>>>>> - Agents and their states
>>>>>>> - Calls and their states
>>>>>>> - *Statistics for agents, calls, and queues on a real-time
>>>>>>> basis*
>>>>>>> - Third-party call control
>>>>>>> - Device snapshots
>>>>>>>
>>>>>>>
>>>>>>> - Provides support for two client modes for connecting with
>>>>>>> Unified CCX:
>>>>>>>
>>>>>>>
>>>>>>> - Bridge mode clients receive all agent-state and call events
>>>>>>> for all logged in agents in the system.
>>>>>>> - Agent mode clients only receives messages related to the
>>>>>>> agent.
>>>>>>>
>>>>>>>
>>>>>>> - Has version control
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
>>>>>>> cisco-voip@puck.nether.net> wrote:
>>>>>>>
>>>>>>> Is there any way to see real time CTI port usage with UCCX Admin
>>>>>>> API? I did a quick search and it looks like it’s a supported function but
>>>>>>> having trouble finding the correct name to use.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> Jason
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> cisco-voip mailing list
>>>>>>> cisco-voip@puck.nether.net
>>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> cisco-voip mailing list
>>>>>>> cisco-voip@puck.nether.net
>>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=i4KxNblP8jrAxdHAIhmf0fJtwROUs2LVZWX68Qs7rFQ&e=>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> cisco-voip mailing list
>>>>>>> cisco-voip@puck.nether.net
>>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> cisco-voip mailing list
>>>>>>> cisco-voip@puck.nether.net
>>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_cisco-2Dvoip&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=X8X-hmdXLtp8ezIhdeUQGj2Vrdg9p9y9j5OJBEgAqEo&e=>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> cisco-voip mailing list
>>>>>>> cisco-voip@puck.nether.net
>>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>>>
>>>>>>>