Mailing List Archive

Never heard of it. Looks like we're all learning something new from the
list today. Thanks for sharing.

On Wed, Jun 3, 2020 at 7:54 PM Tim Smith <tim.smith@enject.com.au> wrote:

> Hi guys,
>
> Crossposting here possibly for some of you.
> This tool is truly awesome. IMHO - If we all get on board, this will
> definitely help drastically decrease time to resolve TAC cases.
> I'm sure that will benefit us all!
>
> This works to collect pretty much everything TAC needs - i.e. you can
> shelve your RTMT collection process ????
> Oh, it works with CUBE too!
>
> Also, don't know if anyone is using TAC bot yet either, but I'm loving
> that too.
>
>
> See below:
>
> If you are a hybrid Cisco UC customer with Webex Control Hub and
> On-Premise UC (CUCM, IMP, Expressway etc).
> Here is an amazing piece of kit that is currently flying a little under
> the radar.
>
> Meet the Cisco Webex Serviceability Connector!
> Deploy the serviceability connector on an on-premise Expressway. Then
> connect it to your on-premise CUCM, IMP, UCCX, Expressways.
>
> Add the Connector in your Control Hub, and now Cisco TAC will be able to
> interrogate your on-premise UC apps for diagnostics. (Including running
> debugs through the Collaboration Solutions Analyser - looking for common
> issues)
>
> https://lnkd.in/g6caifH
>
> Cheers,
>
> Tim
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

Just had my first TAC case with it... along with Cisco Intersight, TAC
responded that they were pulling logs from UCS and CUCM and I didn't have
to do anything at all... now, if I could just get it to talk to UCCX...


Jonathan

On Wed, Jun 3, 2020 at 11:39 PM Anthony Holloway <
avholloway+cisco-voip@gmail.com> wrote:

> Never heard of it. Looks like we're all learning something new from the
> list today. Thanks for sharing.
>
> On Wed, Jun 3, 2020 at 7:54 PM Tim Smith <tim.smith@enject.com.au> wrote:
>
>> Hi guys,
>>
>> Crossposting here possibly for some of you.
>> This tool is truly awesome. IMHO - If we all get on board, this will
>> definitely help drastically decrease time to resolve TAC cases.
>> I'm sure that will benefit us all!
>>
>> This works to collect pretty much everything TAC needs - i.e. you can
>> shelve your RTMT collection process ????
>> Oh, it works with CUBE too!
>>
>> Also, don't know if anyone is using TAC bot yet either, but I'm loving
>> that too.
>>
>>
>> See below:
>>
>> If you are a hybrid Cisco UC customer with Webex Control Hub and
>> On-Premise UC (CUCM, IMP, Expressway etc).
>> Here is an amazing piece of kit that is currently flying a little under
>> the radar.
>>
>> Meet the Cisco Webex Serviceability Connector!
>> Deploy the serviceability connector on an on-premise Expressway. Then
>> connect it to your on-premise CUCM, IMP, UCCX, Expressways.
>>
>> Add the Connector in your Control Hub, and now Cisco TAC will be able to
>> interrogate your on-premise UC apps for diagnostics. (Including running
>> debugs through the Collaboration Solutions Analyser - looking for common
>> issues)
>>
>> https://lnkd.in/g6caifH
>>
>> Cheers,
>>
>> Tim
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

Hmmmmm… what UCS servers you have. Intersight was not support on BE7h. for some silly reason.

As far as I know, you can only use the UCCx connector with Webex CC and not just regular control hub. And you can’t just get Webex CC for UCCx connector. And you can’t just buy Webex CC from anybody.

Did my account team get that wrong?

From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Jonathan Charles
Sent: Friday, October 22, 2021 11:11 AM
To: Anthony Holloway <avholloway+cisco-voip@gmail.com>
Cc: cisco-voip voyp list <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Cisco Webex Serviceability Connector

CAUTION: This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to IThelp@uoguelph.ca<mailto:IThelp@uoguelph.ca>

Just had my first TAC case with it... along with Cisco Intersight, TAC responded that they were pulling logs from UCS and CUCM and I didn't have to do anything at all... now, if I could just get it to talk to UCCX...


Jonathan

On Wed, Jun 3, 2020 at 11:39 PM Anthony Holloway <avholloway+cisco-voip@gmail.com<mailto:avholloway%2Bcisco-voip@gmail.com>> wrote:
Never heard of it. Looks like we're all learning something new from the list today. Thanks for sharing.

On Wed, Jun 3, 2020 at 7:54 PM Tim Smith <tim.smith@enject.com.au<mailto:tim.smith@enject.com.au>> wrote:
Hi guys,

Crossposting here possibly for some of you.
This tool is truly awesome. IMHO - If we all get on board, this will definitely help drastically decrease time to resolve TAC cases.
I'm sure that will benefit us all!

This works to collect pretty much everything TAC needs - i.e. you can shelve your RTMT collection process ????
Oh, it works with CUBE too!

Also, don't know if anyone is using TAC bot yet either, but I'm loving that too.


See below:

If you are a hybrid Cisco UC customer with Webex Control Hub and On-Premise UC (CUCM, IMP, Expressway etc).
Here is an amazing piece of kit that is currently flying a little under the radar.

Meet the Cisco Webex Serviceability Connector!
Deploy the serviceability connector on an on-premise Expressway. Then connect it to your on-premise CUCM, IMP, UCCX, Expressways.

Add the Connector in your Control Hub, and now Cisco TAC will be able to interrogate your on-premise UC apps for diagnostics. (Including running debugs through the Collaboration Solutions Analyser - looking for common issues)

https://lnkd.in/g6caifH
Cheers,

Tim
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

Not sure, the instructions say UCCX on the Enterprise Compute Platform
Serviceability Connector so I added OSADMIN and an APPADMIN cred and it
says login failed... (the accounts work to login tho...)


Jonathan

On Fri, Oct 22, 2021 at 10:38 AM Lelio Fulgenzi <lelio@uoguelph.ca> wrote:

> Hmmmmm… what UCS servers you have. Intersight was not support on BE7h. for
> some silly reason.
>
>
>
> As far as I know, you can only use the UCCx connector with Webex CC and
> not just regular control hub. And you can’t just get Webex CC for UCCx
> connector. And you can’t just buy Webex CC from anybody.
>
>
>
> Did my account team get that wrong?
>
>
>
> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Jonathan
> Charles
> *Sent:* Friday, October 22, 2021 11:11 AM
> *To:* Anthony Holloway <avholloway+cisco-voip@gmail.com>
> *Cc:* cisco-voip voyp list <cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] Cisco Webex Serviceability Connector
>
>
>
> *CAUTION:* This email originated from outside of the University of
> Guelph. Do not click links or open attachments unless you recognize the
> sender and know the content is safe. If in doubt, forward suspicious emails
> to IThelp@uoguelph.ca
>
>
>
> Just had my first TAC case with it... along with Cisco Intersight, TAC
> responded that they were pulling logs from UCS and CUCM and I didn't have
> to do anything at all... now, if I could just get it to talk to UCCX...
>
>
>
>
>
> Jonathan
>
>
>
> On Wed, Jun 3, 2020 at 11:39 PM Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
> Never heard of it. Looks like we're all learning something new from the
> list today. Thanks for sharing.
>
>
>
> On Wed, Jun 3, 2020 at 7:54 PM Tim Smith <tim.smith@enject.com.au> wrote:
>
> Hi guys,
>
>
>
> Crossposting here possibly for some of you.
>
> This tool is truly awesome. IMHO - If we all get on board, this will
> definitely help drastically decrease time to resolve TAC cases.
>
> I'm sure that will benefit us all!
>
>
>
> This works to collect pretty much everything TAC needs - i.e. you can
> shelve your RTMT collection process ????
>
> Oh, it works with CUBE too!
>
>
>
> Also, don't know if anyone is using TAC bot yet either, but I'm loving
> that too.
>
>
>
>
>
> See below:
>
>
>
> If you are a hybrid Cisco UC customer with Webex Control Hub and
> On-Premise UC (CUCM, IMP, Expressway etc).
>
> Here is an amazing piece of kit that is currently flying a little under
> the radar.
>
>
>
> Meet the Cisco Webex Serviceability Connector!
>
> Deploy the serviceability connector on an on-premise Expressway. Then
> connect it to your on-premise CUCM, IMP, UCCX, Expressways.
>
>
>
> Add the Connector in your Control Hub, and now Cisco TAC will be able to
> interrogate your on-premise UC apps for diagnostics. (Including running
> debugs through the Collaboration Solutions Analyser - looking for common
> issues)
>
>
>
> https://lnkd.in/g6caifH
>
> Cheers,
>
>
>
> Tim
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>

Awesome hey :)

When I did it - I don't think UCCX was an option.
Will be great if it is now.. but I haven't had a look for a while.
Will check it out.
Let us know if you get it going.


On Sat, 23 Oct 2021 at 01:48, Jonathan Charles <jonvoip@gmail.com> wrote:

> Not sure, the instructions say UCCX on the Enterprise Compute Platform
> Serviceability Connector so I added OSADMIN and an APPADMIN cred and it
> says login failed... (the accounts work to login tho...)
>
>
> Jonathan
>

Assuming it’s using the rtmt serviceability connection it would need an
admin user account created in app admin to function

On Sun, Oct 24, 2021 at 6:07 PM Tim Smith <tim.smith@enject.com.au> wrote:

> Awesome hey :)
>
> When I did it - I don't think UCCX was an option.
> Will be great if it is now.. but I haven't had a look for a while.
> Will check it out.
> Let us know if you get it going.
>
>
> On Sat, 23 Oct 2021 at 01:48, Jonathan Charles <jonvoip@gmail.com> wrote:
>
>> Not sure, the instructions say UCCX on the Enterprise Compute Platform
>> Serviceability Connector so I added OSADMIN and an APPADMIN cred and it
>> says login failed... (the accounts work to login tho...)
>>
>>
>> Jonathan
>>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

Yep, added that, opened a TAC case, and I am still waiting....

On Mon, Oct 25, 2021 at 8:56 AM Tanner Ezell <tanner.ezell@gmail.com> wrote:

> Assuming it’s using the rtmt serviceability connection it would need an
> admin user account created in app admin to function
>
> On Sun, Oct 24, 2021 at 6:07 PM Tim Smith <tim.smith@enject.com.au> wrote:
>
>> Awesome hey :)
>>
>> When I did it - I don't think UCCX was an option.
>> Will be great if it is now.. but I haven't had a look for a while.
>> Will check it out.
>> Let us know if you get it going.
>>
>>
>> On Sat, 23 Oct 2021 at 01:48, Jonathan Charles <jonvoip@gmail.com> wrote:
>>
>>> Not sure, the instructions say UCCX on the Enterprise Compute Platform
>>> Serviceability Connector so I added OSADMIN and an APPADMIN cred and it
>>> says login failed... (the accounts work to login tho...)
>>>
>>>
>>> Jonathan
>>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>