Mailing List Archive

If you have to build a new install, I would go to at least 12.0 as there are GUI changes in that version to Finesse and then you can avoid that change down the road.

I’ve not used on demand recording so I can’t speak to that.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch@heliontechnologies.com
From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Andy Carse
Sent: Friday, May 22, 2020 11:03 AM
To: Cisco VoIP List <cisco-voip@puck.nether.net>
Subject: [cisco-voip] UCCX upgrade versions

[EXTERNAL]

Hi,
I'm going to ask a probably stupid question but it's been awhile since I had to do a UCCX Upgrade.

So what is the "go to" version of UCCX these days?
I'm currently on 10.6(SU3) as its the last CAD version.
So now I need to bring on Finesse which doesn't seem too difficult albeit its an old version on our system.
It will be a new install as I can't break the existing setup on purpose.
One issue I think I will have is on demand call recording which was relatively straight forward with CAD
and the built in bridge on the handset, but I don't think that work with Finesse from what I can see from Google searches, unless WFO comes into the mix.
We have a max of 20 agents logged in at any one time.

Any pointers for the path to tread would be appreciated.

Rgds Andy

If 12.0 is considered, I'd just go 12.5 for long life release reasons, over
12.0, plus you can modernize your licensing to smart. You get a few other
fancy features too, but you may not have a business need for them at this
time.

If you do go WFO (which is one of several options - Imagicle being another)
then you cannot use smart licensing, it will hold you back on classic
licensing.

Also, separate from versioning, this may be a good time to look into Flex
licensing, since you're building new anyways, as there are some advantages,
albeit, you could spin anything as an advantage if you wanted to. E.g.,
What doesn't kill you, makes you stronger.

On demand recoding goes away with finesse in v11+ because that was a CAD
only feature. In fact, there are several items which you will change the
functionality for Agents, when moving to Finesse, and they generally fall
into one of three categories:

1. Complete loss (E.g., Contact management pane, keyboard macros, and does
anyone even know what IPC Actions
<https://www.youtube.com/watch?v=88E-z0ShlFE> are?)
2. Comparable replacements (E.g., Finesse doesn't the call details outside
of the caller ID, you need to script a half-way solution to get the CSQ
name and hold time to show for the Agent; and also, workflow rules/actions)
3. New Features (E.g., Gadgets! - except, they're hard to do right/well,
and you'll likely just end up buying them from someone like 2ring)

Browser support becomes a huge issue now. So, three times, which I can
recall, a browser issue has completely shutdown some call centers:

1. FireFox with weak diffie helman support (or lack thereof)
2. Chrome with background tab discarding
3. IE not supporting HTTP WebSockets (established hundreds if not thousands
of connections to the server)

As for path, I think installing new is a great option. It will give you
the time to test 100% of the system before swinging any prod traffic to it,
and you can even then move a team at a time (you're only 20 agents, but the
point still stands for anyone else). You will "lose" historical reporting
on the new system, but as long as you keep both operational to the date
wherein the old data is no longer needed, then you should be ok. Reporting
users may just need to run reports off old + new for a bit.

On Fri, May 22, 2020 at 11:09 AM Matthew Loraditch <
MLoraditch@heliontechnologies.com> wrote:

> If you have to build a new install, I would go to at least 12.0 as there
> are GUI changes in that version to Finesse and then you can avoid that
> change down the road.
>
>
>
> I’ve not used on demand recording so I can’t speak to that.
>
>
>
> Matthew Loraditch?
> Sr. Network Engineer
> p: *443.541.1518* <443.541.1518>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/> |
> e: *MLoraditch@heliontechnologies.com* <MLoraditch@heliontechnologies.com>
> [image: Helion Technologies] <http://www.heliontechnologies.com/>
> [image: Facebook] <https://facebook.com/heliontech>
> [image: Twitter] <https://twitter.com/heliontech>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>
> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Andy
> Carse
> *Sent:* Friday, May 22, 2020 11:03 AM
> *To:* Cisco VoIP List <cisco-voip@puck.nether.net>
> *Subject:* [cisco-voip] UCCX upgrade versions
>
>
>
> [EXTERNAL]
>
>
>
> Hi,
>
> I'm going to ask a probably stupid question but it's been awhile since I
> had to do a UCCX Upgrade.
>
>
>
> So what is the "go to" version of UCCX these days?
>
> I'm currently on 10.6(SU3) as its the last CAD version.
>
> So now I need to bring on Finesse which doesn't seem too difficult albeit
> its an old version on our system.
>
> It will be a new install as I can't break the existing setup on purpose.
>
> One issue I think I will have is on demand call recording which was
> relatively straight forward with CAD
>
> and the built in bridge on the handset, but I don't think that work with
> Finesse from what I can see from Google searches, unless WFO comes into the
> mix.
>
> We have a max of 20 agents logged in at any one time.
>
>
>
> Any pointers for the path to tread would be appreciated.
>
>
>
> Rgds Andy
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

Matthew/Anthony,
Thanks for the info, I think :-)
Looks like it's a lot more complicated than I thought.
Time to get my thinking cap on & do some more research.

Rgds Andy



On Fri, 22 May 2020 at 17:30, Anthony Holloway <
avholloway+cisco-voip@gmail.com> wrote:

> If 12.0 is considered, I'd just go 12.5 for long life release reasons,
> over 12.0, plus you can modernize your licensing to smart. You get a few
> other fancy features too, but you may not have a business need for them at
> this time.
>
> If you do go WFO (which is one of several options - Imagicle being
> another) then you cannot use smart licensing, it will hold you back on
> classic licensing.
>
> Also, separate from versioning, this may be a good time to look into Flex
> licensing, since you're building new anyways, as there are some advantages,
> albeit, you could spin anything as an advantage if you wanted to. E.g.,
> What doesn't kill you, makes you stronger.
>
> On demand recoding goes away with finesse in v11+ because that was a CAD
> only feature. In fact, there are several items which you will change the
> functionality for Agents, when moving to Finesse, and they generally fall
> into one of three categories:
>
> 1. Complete loss (E.g., Contact management pane, keyboard macros, and does
> anyone even know what IPC Actions
> <https://www.youtube.com/watch?v=88E-z0ShlFE> are?)
> 2. Comparable replacements (E.g., Finesse doesn't the call details outside
> of the caller ID, you need to script a half-way solution to get the CSQ
> name and hold time to show for the Agent; and also, workflow rules/actions)
> 3. New Features (E.g., Gadgets! - except, they're hard to do right/well,
> and you'll likely just end up buying them from someone like 2ring)
>
> Browser support becomes a huge issue now. So, three times, which I can
> recall, a browser issue has completely shutdown some call centers:
>
> 1. FireFox with weak diffie helman support (or lack thereof)
> 2. Chrome with background tab discarding
> 3. IE not supporting HTTP WebSockets (established hundreds if not
> thousands of connections to the server)
>
> As for path, I think installing new is a great option. It will give you
> the time to test 100% of the system before swinging any prod traffic to it,
> and you can even then move a team at a time (you're only 20 agents, but the
> point still stands for anyone else). You will "lose" historical reporting
> on the new system, but as long as you keep both operational to the date
> wherein the old data is no longer needed, then you should be ok. Reporting
> users may just need to run reports off old + new for a bit.
>
> On Fri, May 22, 2020 at 11:09 AM Matthew Loraditch <
> MLoraditch@heliontechnologies.com> wrote:
>
>> If you have to build a new install, I would go to at least 12.0 as there
>> are GUI changes in that version to Finesse and then you can avoid that
>> change down the road.
>>
>>
>>
>> I’ve not used on demand recording so I can’t speak to that.
>>
>>
>>
>> Matthew Loraditch?
>> Sr. Network Engineer
>> p: *443.541.1518* <443.541.1518>
>> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/> |
>> e: *MLoraditch@heliontechnologies.com*
>> <MLoraditch@heliontechnologies.com>
>> [image: Helion Technologies] <http://www.heliontechnologies.com/>
>> [image: Facebook] <https://facebook.com/heliontech>
>> [image: Twitter] <https://twitter.com/heliontech>
>> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>>
>> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Andy
>> Carse
>> *Sent:* Friday, May 22, 2020 11:03 AM
>> *To:* Cisco VoIP List <cisco-voip@puck.nether.net>
>> *Subject:* [cisco-voip] UCCX upgrade versions
>>
>>
>>
>> [EXTERNAL]
>>
>>
>>
>> Hi,
>>
>> I'm going to ask a probably stupid question but it's been awhile since I
>> had to do a UCCX Upgrade.
>>
>>
>>
>> So what is the "go to" version of UCCX these days?
>>
>> I'm currently on 10.6(SU3) as its the last CAD version.
>>
>> So now I need to bring on Finesse which doesn't seem too difficult albeit
>> its an old version on our system.
>>
>> It will be a new install as I can't break the existing setup on purpose.
>>
>> One issue I think I will have is on demand call recording which was
>> relatively straight forward with CAD
>>
>> and the built in bridge on the handset, but I don't think that work with
>> Finesse from what I can see from Google searches, unless WFO comes into the
>> mix.
>>
>> We have a max of 20 agents logged in at any one time.
>>
>>
>>
>> Any pointers for the path to tread would be appreciated.
>>
>>
>>
>> Rgds Andy
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>

For so few Agents (20) I would go with latest UCCX. Usually the bigger
headache is L2 upgrades/major version. The switch from CAD to Finesse. Most
12.x stuff has been fairly stable, few bugs.

On Fri, May 22, 2020, 11:05 AM Andy Carse <andy.carse@gmail.com> wrote:

> Hi,
> I'm going to ask a probably stupid question but it's been awhile since I
> had to do a UCCX Upgrade.
>
> So what is the "go to" version of UCCX these days?
> I'm currently on 10.6(SU3) as its the last CAD version.
> So now I need to bring on Finesse which doesn't seem too difficult albeit
> its an old version on our system.
> It will be a new install as I can't break the existing setup on purpose.
> One issue I think I will have is on demand call recording which was
> relatively straight forward with CAD
> and the built in bridge on the handset, but I don't think that work with
> Finesse from what I can see from Google searches, unless WFO comes into the
> mix.
> We have a max of 20 agents logged in at any one time.
>
> Any pointers for the path to tread would be appreciated.
>
> Rgds Andy
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

Let’s not forget the compatibility matrix. Unless you’re willing to upgrade cucm as well, you might be limited with your options.

Sent from my iPhone

On May 23, 2020, at 10:38 AM, Jason Aarons <scubajasona@gmail.com> wrote:

?

CAUTION: This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to IThelp@uoguelph.ca


For so few Agents (20) I would go with latest UCCX. Usually the bigger headache is L2 upgrades/major version. The switch from CAD to Finesse. Most 12.x stuff has been fairly stable, few bugs.

On Fri, May 22, 2020, 11:05 AM Andy Carse <andy.carse@gmail.com<mailto:andy.carse@gmail.com>> wrote:
Hi,
I'm going to ask a probably stupid question but it's been awhile since I had to do a UCCX Upgrade.

So what is the "go to" version of UCCX these days?
I'm currently on 10.6(SU3) as its the last CAD version.
So now I need to bring on Finesse which doesn't seem too difficult albeit its an old version on our system.
It will be a new install as I can't break the existing setup on purpose.
One issue I think I will have is on demand call recording which was relatively straight forward with CAD
and the built in bridge on the handset, but I don't think that work with Finesse from what I can see from Google searches, unless WFO comes into the mix.
We have a max of 20 agents logged in at any one time.

Any pointers for the path to tread would be appreciated.

Rgds Andy

_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Now would be a good time for other upgrades if 10.x. Device Last Seen is a
rock star for me.

On Sat, May 23, 2020, 11:06 AM Lelio Fulgenzi <lelio@uoguelph.ca> wrote:

>
> Let’s not forget the compatibility matrix. Unless you’re willing to
> upgrade cucm as well, you might be limited with your options.
>
> Sent from my iPhone
>
> On May 23, 2020, at 10:38 AM, Jason Aarons <scubajasona@gmail.com> wrote:
>
> ?
>
> CAUTION: This email originated from outside of the University of Guelph.
> Do not click links or open attachments unless you recognize the sender and
> know the content is safe. If in doubt, forward suspicious emails to
> IThelp@uoguelph.ca
>
> For so few Agents (20) I would go with latest UCCX. Usually the bigger
> headache is L2 upgrades/major version. The switch from CAD to Finesse. Most
> 12.x stuff has been fairly stable, few bugs.
>
> On Fri, May 22, 2020, 11:05 AM Andy Carse <andy.carse@gmail.com> wrote:
>
>> Hi,
>> I'm going to ask a probably stupid question but it's been awhile since I
>> had to do a UCCX Upgrade.
>>
>> So what is the "go to" version of UCCX these days?
>> I'm currently on 10.6(SU3) as its the last CAD version.
>> So now I need to bring on Finesse which doesn't seem too difficult albeit
>> its an old version on our system.
>> It will be a new install as I can't break the existing setup on purpose.
>> One issue I think I will have is on demand call recording which was
>> relatively straight forward with CAD
>> and the built in bridge on the handset, but I don't think that work with
>> Finesse from what I can see from Google searches, unless WFO comes into the
>> mix.
>> We have a max of 20 agents logged in at any one time.
>>
>> Any pointers for the path to tread would be appreciated.
>>
>> Rgds Andy
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

Another reason to go to 12.5 -> https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-uccx-rce-GMSC6RKN


________________________________
From: cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of Jason Aarons <scubajasona@gmail.com>
Sent: Saturday, May 23, 2020 10:18 AM
To: Lelio Fulgenzi <lelio@uoguelph.ca>
Cc: Cisco VoIP List <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] UCCX upgrade versions

*** EXTERNAL EMAIL - DO NOT CLICK LINKS ***

Now would be a good time for other upgrades if 10.x. Device Last Seen is a rock star for me.

On Sat, May 23, 2020, 11:06 AM Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>> wrote:

Let’s not forget the compatibility matrix. Unless you’re willing to upgrade cucm as well, you might be limited with your options.

Sent from my iPhone

On May 23, 2020, at 10:38 AM, Jason Aarons <scubajasona@gmail.com<mailto:scubajasona@gmail.com>> wrote:

?

CAUTION: This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to IThelp@uoguelph.ca<mailto:IThelp@uoguelph.ca>


For so few Agents (20) I would go with latest UCCX. Usually the bigger headache is L2 upgrades/major version. The switch from CAD to Finesse. Most 12.x stuff has been fairly stable, few bugs.

On Fri, May 22, 2020, 11:05 AM Andy Carse <andy.carse@gmail.com<mailto:andy.carse@gmail.com>> wrote:
Hi,
I'm going to ask a probably stupid question but it's been awhile since I had to do a UCCX Upgrade.

So what is the "go to" version of UCCX these days?
I'm currently on 10.6(SU3) as its the last CAD version.
So now I need to bring on Finesse which doesn't seem too difficult albeit its an old version on our system.
It will be a new install as I can't break the existing setup on purpose.
One issue I think I will have is on demand call recording which was relatively straight forward with CAD
and the built in bridge on the handset, but I don't think that work with Finesse from what I can see from Google searches, unless WFO comes into the mix.
We have a max of 20 agents logged in at any one time.

Any pointers for the path to tread would be appreciated.

Rgds Andy

_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=01%7C01%7Cmturpin%40covene.com%7C19a1149938364834d2f008d7ff2cb569%7C575b0cc755204e999cb37affbf511f45%7C1&sdata=mxXUPvMXRTMqmf6Ous3DDHEbVoMCNOqVgy7UsuU%2Bc6s%3D&reserved=0>
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Just on the advisory notice below, is version 12.5 of CCX backwards compatible to version 11.x version of CUCM?


From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Mark H. Turpin
Sent: 23 May 2020 19:49
To: Jason Aarons <scubajasona@gmail.com>; Lelio Fulgenzi <lelio@uoguelph.ca>
Cc: Cisco VoIP List <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] UCCX upgrade versions

This message originates from outside Charles Stanley. Please do not click links or open attachments unless you know the sender and are confident the content is safe.


Another reason to go to 12.5 -> https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-uccx-rce-GMSC6RKN


________________________________
From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> on behalf of Jason Aarons <scubajasona@gmail.com<mailto:scubajasona@gmail.com>>
Sent: Saturday, May 23, 2020 10:18 AM
To: Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>
Cc: Cisco VoIP List <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCX upgrade versions

*** EXTERNAL EMAIL - DO NOT CLICK LINKS ***
Now would be a good time for other upgrades if 10.x. Device Last Seen is a rock star for me.

On Sat, May 23, 2020, 11:06 AM Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>> wrote:

Let’s not forget the compatibility matrix. Unless you’re willing to upgrade cucm as well, you might be limited with your options.
Sent from my iPhone


On May 23, 2020, at 10:38 AM, Jason Aarons <scubajasona@gmail.com<mailto:scubajasona@gmail.com>> wrote:
?
CAUTION: This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to IThelp@uoguelph.ca<mailto:IThelp@uoguelph.ca>

For so few Agents (20) I would go with latest UCCX. Usually the bigger headache is L2 upgrades/major version. The switch from CAD to Finesse. Most 12.x stuff has been fairly stable, few bugs.

On Fri, May 22, 2020, 11:05 AM Andy Carse <andy.carse@gmail.com<mailto:andy.carse@gmail.com>> wrote:
Hi,
I'm going to ask a probably stupid question but it's been awhile since I had to do a UCCX Upgrade.

So what is the "go to" version of UCCX these days?
I'm currently on 10.6(SU3) as its the last CAD version.
So now I need to bring on Finesse which doesn't seem too difficult albeit its an old version on our system.
It will be a new install as I can't break the existing setup on purpose.
One issue I think I will have is on demand call recording which was relatively straight forward with CAD
and the built in bridge on the handset, but I don't think that work with Finesse from what I can see from Google searches, unless WFO comes into the mix.
We have a max of 20 agents logged in at any one time.

Any pointers for the path to tread would be appreciated.

Rgds Andy
_______________________________________________
cisco-voip mailing list
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https://puck.nether.net/mailman/listinfo/cisco-voip<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=01%7C01%7Cmturpin%40covene.com%7C19a1149938364834d2f008d7ff2cb569%7C575b0cc755204e999cb37affbf511f45%7C1&sdata=mxXUPvMXRTMqmf6Ous3DDHEbVoMCNOqVgy7UsuU%2Bc6s%3D&reserved=0>

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/

Anytime you are planning an upgrade or install of UCCX, you should be consulting the compatibility guides https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html

Along with CUCM version compatibility, it has phone, client browser and OS and a lot more info.

I see a lot of customer installs that are not in a TAC supported configuration because they do not follow these when making changes.


> On May 25, 2020, at 5:48 AM, James Dust <james.dust@charles-stanley.co.uk> wrote:
>
> ?
> Just on the advisory notice below, is version 12.5 of CCX backwards compatible to version 11.x version of CUCM?
>
>
> From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Mark H. Turpin
> Sent: 23 May 2020 19:49
> To: Jason Aarons <scubajasona@gmail.com>; Lelio Fulgenzi <lelio@uoguelph.ca>
> Cc: Cisco VoIP List <cisco-voip@puck.nether.net>
> Subject: Re: [cisco-voip] UCCX upgrade versions
>
> This message originates from outside Charles Stanley. Please do not click links or open attachments unless you know the sender and are confident the content is safe.
> Another reason to go to 12.5 -> https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-uccx-rce-GMSC6RKN
>
>
> From: cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of Jason Aarons <scubajasona@gmail.com>
> Sent: Saturday, May 23, 2020 10:18 AM
> To: Lelio Fulgenzi <lelio@uoguelph.ca>
> Cc: Cisco VoIP List <cisco-voip@puck.nether.net>
> Subject: Re: [cisco-voip] UCCX upgrade versions
>
> *** EXTERNAL EMAIL - DO NOT CLICK LINKS ***
>
> Now would be a good time for other upgrades if 10.x. Device Last Seen is a rock star for me.
>
> On Sat, May 23, 2020, 11:06 AM Lelio Fulgenzi <lelio@uoguelph.ca> wrote:
>
> Let’s not forget the compatibility matrix. Unless you’re willing to upgrade cucm as well, you might be limited with your options.
>
> Sent from my iPhone
>
>
> On May 23, 2020, at 10:38 AM, Jason Aarons <scubajasona@gmail.com> wrote:
>
> ?
> CAUTION: This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to IThelp@uoguelph.ca
>
> For so few Agents (20) I would go with latest UCCX. Usually the bigger headache is L2 upgrades/major version. The switch from CAD to Finesse. Most 12.x stuff has been fairly stable, few bugs.
>
> On Fri, May 22, 2020, 11:05 AM Andy Carse <andy.carse@gmail.com> wrote:
> Hi,
> I'm going to ask a probably stupid question but it's been awhile since I had to do a UCCX Upgrade.
>
> So what is the "go to" version of UCCX these days?
> I'm currently on 10.6(SU3) as its the last CAD version.
> So now I need to bring on Finesse which doesn't seem too difficult albeit its an old version on our system.
> It will be a new install as I can't break the existing setup on purpose.
> One issue I think I will have is on demand call recording which was relatively straight forward with CAD
> and the built in bridge on the handset, but I don't think that work with Finesse from what I can see from Google searches, unless WFO comes into the mix.
> We have a max of 20 agents logged in at any one time.
>
> Any pointers for the path to tread would be appreciated.
>
> Rgds Andy
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> Consider the environment - Think before you print
>
> The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.
>
> You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).
>
> Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

Thank you Charles,


Kind regards

James

Sent with BlackBerry Work
(www.blackberry.com<http://www.blackberry.com>)


From: Charles Goldsmith <wokka@justfamily.org<mailto:wokka@justfamily.org>>
Date: Monday, 25 May 2020, 3:46 pm
To: James Dust <james.dust@charles-stanley.co.uk<mailto:james.dust@charles-stanley.co.uk>>
Cc: Cisco VoIP List <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCX upgrade versions

This message originates from outside Charles Stanley. Please do not click links or open attachments unless you know the sender and are confident the content is safe.

Anytime you are planning an upgrade or install of UCCX, you should be consulting the compatibility guides https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html

Along with CUCM version compatibility, it has phone, client browser and OS and a lot more info.

I see a lot of customer installs that are not in a TAC supported configuration because they do not follow these when making changes.


On May 25, 2020, at 5:48 AM, James Dust <james.dust@charles-stanley.co.uk> wrote:

?
Just on the advisory notice below, is version 12.5 of CCX backwards compatible to version 11.x version of CUCM?


From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Mark H. Turpin
Sent: 23 May 2020 19:49
To: Jason Aarons <scubajasona@gmail.com>; Lelio Fulgenzi <lelio@uoguelph.ca>
Cc: Cisco VoIP List <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] UCCX upgrade versions

This message originates from outside Charles Stanley. Please do not click links or open attachments unless you know the sender and are confident the content is safe.


Another reason to go to 12.5 -> https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-uccx-rce-GMSC6RKN


________________________________
From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> on behalf of Jason Aarons <scubajasona@gmail.com<mailto:scubajasona@gmail.com>>
Sent: Saturday, May 23, 2020 10:18 AM
To: Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>
Cc: Cisco VoIP List <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCX upgrade versions

*** EXTERNAL EMAIL - DO NOT CLICK LINKS ***
Now would be a good time for other upgrades if 10.x. Device Last Seen is a rock star for me.

On Sat, May 23, 2020, 11:06 AM Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>> wrote:

Let’s not forget the compatibility matrix. Unless you’re willing to upgrade cucm as well, you might be limited with your options.
Sent from my iPhone


On May 23, 2020, at 10:38 AM, Jason Aarons <scubajasona@gmail.com<mailto:scubajasona@gmail.com>> wrote:
?
CAUTION: This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to IThelp@uoguelph.ca<mailto:IThelp@uoguelph.ca>

For so few Agents (20) I would go with latest UCCX. Usually the bigger headache is L2 upgrades/major version. The switch from CAD to Finesse. Most 12.x stuff has been fairly stable, few bugs.

On Fri, May 22, 2020, 11:05 AM Andy Carse <andy.carse@gmail.com<mailto:andy.carse@gmail.com>> wrote:
Hi,
I'm going to ask a probably stupid question but it's been awhile since I had to do a UCCX Upgrade.

So what is the "go to" version of UCCX these days?
I'm currently on 10.6(SU3) as its the last CAD version.
So now I need to bring on Finesse which doesn't seem too difficult albeit its an old version on our system.
It will be a new install as I can't break the existing setup on purpose.
One issue I think I will have is on demand call recording which was relatively straight forward with CAD
and the built in bridge on the handset, but I don't think that work with Finesse from what I can see from Google searches, unless WFO comes into the mix.
We have a max of 20 agents logged in at any one time.

Any pointers for the path to tread would be appreciated.

Rgds Andy
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=01%7C01%7Cmturpin%40covene.com%7C19a1149938364834d2f008d7ff2cb569%7C575b0cc755204e999cb37affbf511f45%7C1&sdata=mxXUPvMXRTMqmf6Ous3DDHEbVoMCNOqVgy7UsuU%2Bc6s%3D&reserved=0>
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=01%7C01%7Cmturpin%40covene.com%7C19a1149938364834d2f008d7ff2cb569%7C575b0cc755204e999cb37affbf511f45%7C1&sdata=mxXUPvMXRTMqmf6Ous3DDHEbVoMCNOqVgy7UsuU%2Bc6s%3D&reserved=0>
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=01%7C01%7Cmturpin%40covene.com%7C19a1149938364834d2f008d7ff2cb569%7C575b0cc755204e999cb37affbf511f45%7C1&sdata=mxXUPvMXRTMqmf6Ous3DDHEbVoMCNOqVgy7UsuU%2Bc6s%3D&reserved=0>

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/

_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/

One thing to note is that Finesse Gadgets get much better the higher version you go. You can absolutely break the environment if you don’t limit group policy changes to the web browser platform which I have seen. This is why it helps to have a domain devoted to Voice to keep it separate and distinct from the rest of the business. I would suggest sticking with one particular browser as it will be easier to manage.


Brian Palmer | VoiceOps | DC6 3 355
904-905-8263 | Internal Ext: 58263

From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of James Dust
Sent: Monday, May 25, 2020 11:55 AM
To: Charles Goldsmith <wokka@justfamily.org>
Cc: Cisco VoIP List <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] UCCX upgrade versions

Thank you Charles,


Kind regards

James

Sent with BlackBerry Work
(http://defang.bcbsfl.com/defang.php?url=www.blackberry.com<http://defang.bcbsfl.com/defang.php?url=http://www.blackberry.com>)

From: Charles Goldsmith <wokka@justfamily.org<mailto:wokka@justfamily.org>>
Date: Monday, 25 May 2020, 3:46 pm
To: James Dust <james.dust@charles-stanley.co.uk<mailto:james.dust@charles-stanley.co.uk>>
Cc: Cisco VoIP List <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCX upgrade versions

This message originates from outside Charles Stanley. Please do not click links or open attachments unless you know the sender and are confident the content is safe.


Anytime you are planning an upgrade or install of UCCX, you should be consulting the compatibility guides http://defang.bcbsfl.com/defang.php?url=https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html

Along with CUCM version compatibility, it has phone, client browser and OS and a lot more info.

I see a lot of customer installs that are not in a TAC supported configuration because they do not follow these when making changes.



On May 25, 2020, at 5:48 AM, James Dust <james.dust@charles-stanley.co.uk<mailto:james.dust@charles-stanley.co.uk>> wrote:
Just on the advisory notice below, is version 12.5 of CCX backwards compatible to version 11.x version of CUCM?


From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> On Behalf Of Mark H. Turpin
Sent: 23 May 2020 19:49
To: Jason Aarons <scubajasona@gmail.com<mailto:scubajasona@gmail.com>>; Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>
Cc: Cisco VoIP List <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCX upgrade versions

This message originates from outside Charles Stanley. Please do not click links or open attachments unless you know the sender and are confident the content is safe.


Another reason to go to 12.5 -> http://defang.bcbsfl.com/defang.php?url=https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-uccx-rce-GMSC6RKN


________________________________
From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> on behalf of Jason Aarons <scubajasona@gmail.com<mailto:scubajasona@gmail.com>>
Sent: Saturday, May 23, 2020 10:18 AM
To: Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>
Cc: Cisco VoIP List <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCX upgrade versions

*** EXTERNAL EMAIL - DO NOT CLICK LINKS ***
Now would be a good time for other upgrades if 10.x. Device Last Seen is a rock star for me.

On Sat, May 23, 2020, 11:06 AM Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>> wrote:

Let’s not forget the compatibility matrix. Unless you’re willing to upgrade cucm as well, you might be limited with your options.
Sent from my iPhone

On May 23, 2020, at 10:38 AM, Jason Aarons <scubajasona@gmail.com<mailto:scubajasona@gmail.com>> wrote:
CAUTION: This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to IThelp@uoguelph.ca<mailto:IThelp@uoguelph.ca>

For so few Agents (20) I would go with latest UCCX. Usually the bigger headache is L2 upgrades/major version. The switch from CAD to Finesse. Most 12.x stuff has been fairly stable, few bugs.

On Fri, May 22, 2020, 11:05 AM Andy Carse <andy.carse@gmail.com<mailto:andy.carse@gmail.com>> wrote:
Hi,
I'm going to ask a probably stupid question but it's been awhile since I had to do a UCCX Upgrade.

So what is the "go to" version of UCCX these days?
I'm currently on 10.6(SU3) as its the last CAD version.
So now I need to bring on Finesse which doesn't seem too difficult albeit its an old version on our system.
It will be a new install as I can't break the existing setup on purpose.
One issue I think I will have is on demand call recording which was relatively straight forward with CAD
and the built in bridge on the handset, but I don't think that work with Finesse from what I can see from Google searches, unless WFO comes into the mix.
We have a max of 20 agents logged in at any one time.

Any pointers for the path to tread would be appreciated.

Rgds Andy
_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
http://defang.bcbsfl.com/defang.php?url=https://puck.nether.net/mailman/listinfo/cisco-voip<http://defang.bcbsfl.com/defang.php?url=https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=01%7C01%7Cmturpin%40covene.com%7C19a1149938364834d2f008d7ff2cb569%7C575b0cc755204e999cb37affbf511f45%7C1&sdata=mxXUPvMXRTMqmf6Ous3DDHEbVoMCNOqVgy7UsuU%2Bc6s%3D&reserved=0>
_______________________________________________
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http://defang.bcbsfl.com/defang.php?url=https://puck.nether.net/mailman/listinfo/cisco-voip<http://defang.bcbsfl.com/defang.php?url=https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=01%7C01%7Cmturpin%40covene.com%7C19a1149938364834d2f008d7ff2cb569%7C575b0cc755204e999cb37affbf511f45%7C1&sdata=mxXUPvMXRTMqmf6Ous3DDHEbVoMCNOqVgy7UsuU%2Bc6s%3D&reserved=0>
_______________________________________________
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Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://defang.bcbsfl.com/defang.php?url=http://www.charles-stanley.co.uk/contact-us/disclosure/

_______________________________________________
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http://defang.bcbsfl.com/defang.php?url=https://puck.nether.net/mailman/listinfo/cisco-voip

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://defang.bcbsfl.com/defang.php?url=http://www.charles-stanley.co.uk/contact-us/disclosure/
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