Mailing List Archive

Anyone else notice the changes to the support doc sites for our beloved
products?

Example:

*Current Version for UCCX*
https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express-11-6-2/model.html


A giant list of mostly irrelevant documents, and giving up prime real
estate on the top/front to articles such as:
[image: image.png]

Not to mention the categories are dynamically loaded, hiding some and
showing others base on something, but not sure what, and it's probably not
view count, because Release Notes didn't make the cut, but Sales Resources
did. Should sales resources really be under tech support docs? Isn't that
what product sales page
<https://www.cisco.com/c/en/us/products/contact-center/index.html> is for?

*Previous Version for UCCX*
https://web.archive.org/web/20200229125222/https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-series-home.html


A nicely* organized document structure based on task or category of
information, which can then be further qualified by version.

*Nicely is subjective, I'll give you that. And it had it's own problems,
but this current layout is way worse.

I only used UCCX as an example here, but it appears to be this way for all
products.

Maybe I'm not seeing the glass half full on this one? What do you think?

FWIW, I've already submitted feedback on the website and also tweeted at
@HeyCisco my thoughts.