Mailing List Archive

If I could get RTMT to load on my one 12.5 install I’d let you know… some crazy java error but haven’t had time to deal with TAC on it. Happens on multiple PCs, Fresh RTMT installs and all.



Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch@heliontechnologies.com
From: cisco-voip <cisco-voip-bounces@puck.nether.net> On Behalf Of Anthony Holloway
Sent: Friday, April 3, 2020 3:27 PM
To: Cisco VoIP Group <cisco-voip@puck.nether.net>
Subject: [cisco-voip] UCCX 12.5(1) Docker Engine Not Running

[EXTERNAL]

Anyone else running UCCX 12.5(1) and their Docker Engine is Not Running?

It's being caught by CriticalServicesDown and SyslogSeverityMatchFound and sending a lot of emails to tech support.

TAC is telling me the Docker Engine is not a UCCX service, so likely just some bloat on the UCOS/VOS image, however, that doesn't solve the problem of the alerts which are being sent.

I've asked for BU escalation at this point, and am waiting to hear back, but in the meantime, it would be good to know if others have already been down this path, or simply to put this information out there, for when you deploy your first UCCX 12.5(1).

Thanks for the reply Matt. You could just use the web interface to see if
it's running or not. It's not in CCX Seviceability, just plain
Seviceability, under Network Services.

On Fri, Apr 3, 2020 at 2:43 PM Matthew Loraditch <
MLoraditch@heliontechnologies.com> wrote:

> If I could get RTMT to load on my one 12.5 install I’d let you know… some
> crazy java error but haven’t had time to deal with TAC on it. Happens on
> multiple PCs, Fresh RTMT installs and all.
>
>
>
>
>
> Matthew Loraditch?
> Sr. Network Engineer
> p: *443.541.1518* <443.541.1518>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/> |
> e: *MLoraditch@heliontechnologies.com* <MLoraditch@heliontechnologies.com>
> [image: Helion Technologies] <http://www.heliontechnologies.com/>
> [image: Facebook] <https://facebook.com/heliontech>
> [image: Twitter] <https://twitter.com/heliontech>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>
> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Anthony
> Holloway
> *Sent:* Friday, April 3, 2020 3:27 PM
> *To:* Cisco VoIP Group <cisco-voip@puck.nether.net>
> *Subject:* [cisco-voip] UCCX 12.5(1) Docker Engine Not Running
>
>
>
> [EXTERNAL]
>
>
>
> Anyone else running UCCX 12.5(1) and their Docker Engine is Not Running?
>
>
>
> It's being caught by CriticalServicesDown and SyslogSeverityMatchFound and
> sending a lot of emails to tech support.
>
>
>
> TAC is telling me the Docker Engine is not a UCCX service, so likely just
> some bloat on the UCOS/VOS image, however, that doesn't solve the problem
> of the alerts which are being sent.
>
>
>
> I've asked for BU escalation at this point, and am waiting to hear back,
> but in the meantime, it would be good to know if others have already been
> down this path, or simply to put this information out there, for when you
> deploy your first UCCX 12.5(1).
>

Didn’t think about that….

It’s running. Curious did you put enough RAM on for the cloud stuff to run? I’m wondering if it’s part of that. Mine has the RAM for the cloud services.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch@heliontechnologies.com
From: Anthony Holloway <avholloway+cisco-voip@gmail.com>
Sent: Friday, April 3, 2020 3:45 PM
To: Matthew Loraditch <MLoraditch@heliontechnologies.com>
Cc: Cisco VoIP Group <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] UCCX 12.5(1) Docker Engine Not Running

[EXTERNAL]

Thanks for the reply Matt. You could just use the web interface to see if it's running or not. It's not in CCX Seviceability, just plain Seviceability, under Network Services.

On Fri, Apr 3, 2020 at 2:43 PM Matthew Loraditch <MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>> wrote:
If I could get RTMT to load on my one 12.5 install I’d let you know… some crazy java error but haven’t had time to deal with TAC on it. Happens on multiple PCs, Fresh RTMT installs and all.



Matthew Loraditch?
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<http://www.heliontechnologies.com/>
|
e: MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>
[Helion Technologies]<http://www.heliontechnologies.com/>
[Facebook]<https://facebook.com/heliontech>
[Twitter]<https://twitter.com/heliontech>
[LinkedIn]<https://www.linkedin.com/company/helion-technologies>
From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> On Behalf Of Anthony Holloway
Sent: Friday, April 3, 2020 3:27 PM
To: Cisco VoIP Group <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] UCCX 12.5(1) Docker Engine Not Running

[EXTERNAL]

Anyone else running UCCX 12.5(1) and their Docker Engine is Not Running?

It's being caught by CriticalServicesDown and SyslogSeverityMatchFound and sending a lot of emails to tech support.

TAC is telling me the Docker Engine is not a UCCX service, so likely just some bloat on the UCOS/VOS image, however, that doesn't solve the problem of the alerts which are being sent.

I've asked for BU escalation at this point, and am waiting to hear back, but in the meantime, it would be good to know if others have already been down this path, or simply to put this information out there, for when you deploy your first UCCX 12.5(1).

No, good point. I'm on the 100 Agent OVA without cloud support, because,
well, I don't have a need for that. Seems to me like Cisco made a
goof alerting on a service which cannot start, and will not start, due to
my use of the system. I'll tell the TAC engineer this. Did you configure
the cloud connect? If so, what are you using it for.

On Fri, Apr 3, 2020 at 2:50 PM Matthew Loraditch <
MLoraditch@heliontechnologies.com> wrote:

> Didn’t think about that….
>
>
>
> It’s running. Curious did you put enough RAM on for the cloud stuff to
> run? I’m wondering if it’s part of that. Mine has the RAM for the cloud
> services.
>
>
>
> Matthew Loraditch?
> Sr. Network Engineer
> p: *443.541.1518* <443.541.1518>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/> |
> e: *MLoraditch@heliontechnologies.com* <MLoraditch@heliontechnologies.com>
> [image: Helion Technologies] <http://www.heliontechnologies.com/>
> [image: Facebook] <https://facebook.com/heliontech>
> [image: Twitter] <https://twitter.com/heliontech>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>
> *From:* Anthony Holloway <avholloway+cisco-voip@gmail.com>
> *Sent:* Friday, April 3, 2020 3:45 PM
> *To:* Matthew Loraditch <MLoraditch@heliontechnologies.com>
> *Cc:* Cisco VoIP Group <cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] UCCX 12.5(1) Docker Engine Not Running
>
>
>
> [EXTERNAL]
>
>
>
> Thanks for the reply Matt. You could just use the web interface to see if
> it's running or not. It's not in CCX Seviceability, just plain
> Seviceability, under Network Services.
>
>
>
> On Fri, Apr 3, 2020 at 2:43 PM Matthew Loraditch <
> MLoraditch@heliontechnologies.com> wrote:
>
> If I could get RTMT to load on my one 12.5 install I’d let you know… some
> crazy java error but haven’t had time to deal with TAC on it. Happens on
> multiple PCs, Fresh RTMT installs and all.
>
>
>
>
>
>
>
> *Matthew Loraditch**?*
>
> *Sr. Network Engineer*
>
> p: *443.541.1518* <443.541.1518>
>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>
>
> |
>
> e: *MLoraditch@heliontechnologies.com* <MLoraditch@heliontechnologies.com>
>
> [image: Helion Technologies] <http://www.heliontechnologies.com/>
>
> [image: Facebook] <https://facebook.com/heliontech>
>
> [image: Twitter] <https://twitter.com/heliontech>
>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>
> *From:* cisco-voip <cisco-voip-bounces@puck.nether.net> *On Behalf Of *Anthony
> Holloway
> *Sent:* Friday, April 3, 2020 3:27 PM
> *To:* Cisco VoIP Group <cisco-voip@puck.nether.net>
> *Subject:* [cisco-voip] UCCX 12.5(1) Docker Engine Not Running
>
>
>
> [EXTERNAL]
>
>
>
> Anyone else running UCCX 12.5(1) and their Docker Engine is Not Running?
>
>
>
> It's being caught by CriticalServicesDown and SyslogSeverityMatchFound and
> sending a lot of emails to tech support.
>
>
>
> TAC is telling me the Docker Engine is not a UCCX service, so likely just
> some bloat on the UCOS/VOS image, however, that doesn't solve the problem
> of the alerts which are being sent.
>
>
>
> I've asked for BU escalation at this point, and am waiting to hear back,
> but in the meantime, it would be good to know if others have already been
> down this path, or simply to put this information out there, for when you
> deploy your first UCCX 12.5(1).
>
>

Was mostly curious and had the RAM, couldn’t get it working and documentation is sparse to put it mildly so left it alone for now.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch@heliontechnologies.com
From: Anthony Holloway <avholloway+cisco-voip@gmail.com>
Sent: Friday, April 3, 2020 4:44 PM
To: Matthew Loraditch <MLoraditch@heliontechnologies.com>
Cc: Cisco VoIP Group <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] UCCX 12.5(1) Docker Engine Not Running

[EXTERNAL]

No, good point. I'm on the 100 Agent OVA without cloud support, because, well, I don't have a need for that. Seems to me like Cisco made a goof alerting on a service which cannot start, and will not start, due to my use of the system. I'll tell the TAC engineer this. Did you configure the cloud connect? If so, what are you using it for.

On Fri, Apr 3, 2020 at 2:50 PM Matthew Loraditch <MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>> wrote:
Didn’t think about that….

It’s running. Curious did you put enough RAM on for the cloud stuff to run? I’m wondering if it’s part of that. Mine has the RAM for the cloud services.


Matthew Loraditch?
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<http://www.heliontechnologies.com/>
|
e: MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>
[Helion Technologies]<http://www.heliontechnologies.com/>
[Facebook]<https://facebook.com/heliontech>
[Twitter]<https://twitter.com/heliontech>
[LinkedIn]<https://www.linkedin.com/company/helion-technologies>
From: Anthony Holloway <avholloway+cisco-voip@gmail.com<mailto:avholloway%2Bcisco-voip@gmail.com>>
Sent: Friday, April 3, 2020 3:45 PM
To: Matthew Loraditch <MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>>
Cc: Cisco VoIP Group <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCX 12.5(1) Docker Engine Not Running

[EXTERNAL]

Thanks for the reply Matt. You could just use the web interface to see if it's running or not. It's not in CCX Seviceability, just plain Seviceability, under Network Services.

On Fri, Apr 3, 2020 at 2:43 PM Matthew Loraditch <MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>> wrote:
If I could get RTMT to load on my one 12.5 install I’d let you know… some crazy java error but haven’t had time to deal with TAC on it. Happens on multiple PCs, Fresh RTMT installs and all.



Matthew Loraditch?
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<http://www.heliontechnologies.com/>
|
e: MLoraditch@heliontechnologies.com<mailto:MLoraditch@heliontechnologies.com>
[Helion Technologies]<http://www.heliontechnologies.com/>
[Facebook]<https://facebook.com/heliontech>
[Twitter]<https://twitter.com/heliontech>
[LinkedIn]<https://www.linkedin.com/company/helion-technologies>
From: cisco-voip <cisco-voip-bounces@puck.nether.net<mailto:cisco-voip-bounces@puck.nether.net>> On Behalf Of Anthony Holloway
Sent: Friday, April 3, 2020 3:27 PM
To: Cisco VoIP Group <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] UCCX 12.5(1) Docker Engine Not Running

[EXTERNAL]

Anyone else running UCCX 12.5(1) and their Docker Engine is Not Running?

It's being caught by CriticalServicesDown and SyslogSeverityMatchFound and sending a lot of emails to tech support.

TAC is telling me the Docker Engine is not a UCCX service, so likely just some bloat on the UCOS/VOS image, however, that doesn't solve the problem of the alerts which are being sent.

I've asked for BU escalation at this point, and am waiting to hear back, but in the meantime, it would be good to know if others have already been down this path, or simply to put this information out there, for when you deploy your first UCCX 12.5(1).

For what it's worth, this turned out to be a bug:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt61935

So, if you deploy the 100 Agent OVA without Cloud Connect, be ready to be
bombarded with alerts from RTMT.

On Fri, Apr 3, 2020 at 2:27 PM Anthony Holloway <
avholloway+cisco-voip@gmail.com> wrote:

> Anyone else running UCCX 12.5(1) and their Docker Engine is Not Running?
>
> It's being caught by CriticalServicesDown and SyslogSeverityMatchFound and
> sending a lot of emails to tech support.
>
> TAC is telling me the Docker Engine is not a UCCX service, so likely just
> some bloat on the UCOS/VOS image, however, that doesn't solve the problem
> of the alerts which are being sent.
>
> I've asked for BU escalation at this point, and am waiting to hear back,
> but in the meantime, it would be good to know if others have already been
> down this path, or simply to put this information out there, for when you
> deploy your first UCCX 12.5(1).
>

I put this in my lab right after 12.5 came out, but never setup RTMT alerts
(who does unless you are testing that functionality)... Guess QA doesn't
either :)


On Tue, Apr 21, 2020 at 12:15 PM Anthony Holloway <
avholloway+cisco-voip@gmail.com> wrote:

> For what it's worth, this turned out to be a bug:
>
> https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt61935
>
> So, if you deploy the 100 Agent OVA without Cloud Connect, be ready to be
> bombarded with alerts from RTMT.
>
> On Fri, Apr 3, 2020 at 2:27 PM Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
>> Anyone else running UCCX 12.5(1) and their Docker Engine is Not Running?
>>
>> It's being caught by CriticalServicesDown and SyslogSeverityMatchFound
>> and sending a lot of emails to tech support.
>>
>> TAC is telling me the Docker Engine is not a UCCX service, so likely just
>> some bloat on the UCOS/VOS image, however, that doesn't solve the problem
>> of the alerts which are being sent.
>>
>> I've asked for BU escalation at this point, and am waiting to hear back,
>> but in the meantime, it would be good to know if others have already been
>> down this path, or simply to put this information out there, for when you
>> deploy your first UCCX 12.5(1).
>>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

Sick burn. I wouldn't have found it myself, but the customer has emails
for everything (Default profile) setup.

On Tue, Apr 21, 2020 at 12:45 PM Charles Goldsmith <w@woka.us> wrote:

> I put this in my lab right after 12.5 came out, but never setup RTMT
> alerts (who does unless you are testing that functionality)... Guess QA
> doesn't either :)
>
>
> On Tue, Apr 21, 2020 at 12:15 PM Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
>
>> For what it's worth, this turned out to be a bug:
>>
>> https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt61935
>>
>> So, if you deploy the 100 Agent OVA without Cloud Connect, be ready to be
>> bombarded with alerts from RTMT.
>>
>> On Fri, Apr 3, 2020 at 2:27 PM Anthony Holloway <
>> avholloway+cisco-voip@gmail.com> wrote:
>>
>>> Anyone else running UCCX 12.5(1) and their Docker Engine is Not Running?
>>>
>>> It's being caught by CriticalServicesDown and SyslogSeverityMatchFound
>>> and sending a lot of emails to tech support.
>>>
>>> TAC is telling me the Docker Engine is not a UCCX service, so likely
>>> just some bloat on the UCOS/VOS image, however, that doesn't solve
>>> the problem of the alerts which are being sent.
>>>
>>> I've asked for BU escalation at this point, and am waiting to hear back,
>>> but in the meantime, it would be good to know if others have already been
>>> down this path, or simply to put this information out there, for when you
>>> deploy your first UCCX 12.5(1).
>>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>