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When it’s the same time across multiple clients, it’s a timer issue. I first would look at the firewall handing a timer expire.

Sent from my iPhone

> On Mar 22, 2020, at 1:59 PM, James Dust <james.dust@charles-stanley.co.uk> wrote:
>
> ?
> Good evening all,
>
> I have a reoccurring issues for a handful or users, where their external calls via jabber mobile disconnects after 15 minutes exactly. This isn’t every user only a handful, and can happen over Wi-Fi or 4G networks when they work remotely.
>
> I have tried allot of trouble shooting, but wondered if anyone else had experienced this very specific issue?
>
> We are running:
>
> Cucm 11.5
> Expressway X12.5.3
>
> Consider the environment - Think before you print
>
> The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.
>
> You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).
>
> Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/
>
> _______________________________________________
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> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

Thank you Nate,

What’s strange is it’s not affecting everyone, just a handful of users.

We have logged it to our fw maintainer in any case.

Appreciate your help.


Kind regards

James

Sent with BlackBerry Work
(www.blackberry.com<http://www.blackberry.com>)


From: NateCCIE <nateccie@gmail.com<mailto:nateccie@gmail.com>>
Date: Sunday, 22 Mar 2020, 8:15 pm
To: James Dust <james.dust@charles-stanley.co.uk<mailto:james.dust@charles-stanley.co.uk>>
Cc: cisco-voip@puck.nether.net <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Jabber mobile calls disconnecting after 15 minutes

This message originates from outside Charles Stanley. Please do not click links or open attachments unless you know the sender and are confident the content is safe.

When it’s the same time across multiple clients, it’s a timer issue. I first would look at the firewall handing a timer expire.

Sent from my iPhone

On Mar 22, 2020, at 1:59 PM, James Dust <james.dust@charles-stanley.co.uk> wrote:

?
Good evening all,

I have a reoccurring issues for a handful or users, where their external calls via jabber mobile disconnects after 15 minutes exactly. This isn’t every user only a handful, and can happen over Wi-Fi or 4G networks when they work remotely.

I have tried allot of trouble shooting, but wondered if anyone else had experienced this very specific issue?

We are running:

Cucm 11.5
Expressway X12.5.3

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/

_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/

I ran across this. I believe it was fixed by turning off sip inspection on the firewall. It also stopped some sip phones and video endpoints from unregistering and re-registering after 3 (or 6) minutes.


Sent from my iPhone

On Mar 22, 2020, at 3:58 PM, James Dust <james.dust@charles-stanley.co.uk<mailto:james.dust@charles-stanley.co.uk>> wrote:

Good evening all,

I have a reoccurring issues for a handful or users, where their external calls via jabber mobile disconnects after 15 minutes exactly. This isn’t every user only a handful, and can happen over Wi-Fi or 4G networks when they work remotely.

I have tried allot of trouble shooting, but wondered if anyone else had experienced this very specific issue?

We are running:

Cucm 11.5
Expressway X12.5.3

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/

_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

Thanks very much Lelio,


Kind regards

James

Sent with BlackBerry Work
(www.blackberry.com<http://www.blackberry.com>)


From: Lelio Fulgenzi <lelio@uoguelph.ca<mailto:lelio@uoguelph.ca>>
Date: Sunday, 22 Mar 2020, 8:53 pm
To: James Dust <james.dust@charles-stanley.co.uk<mailto:james.dust@charles-stanley.co.uk>>
Cc: cisco-voip@puck.nether.net <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Jabber mobile calls disconnecting after 15 minutes

This message originates from outside Charles Stanley. Please do not click links or open attachments unless you know the sender and are confident the content is safe.

I ran across this. I believe it was fixed by turning off sip inspection on the firewall. It also stopped some sip phones and video endpoints from unregistering and re-registering after 3 (or 6) minutes.


Sent from my iPhone

On Mar 22, 2020, at 3:58 PM, James Dust <james.dust@charles-stanley.co.uk<mailto:james.dust@charles-stanley.co.uk>> wrote:

Good evening all,

I have a reoccurring issues for a handful or users, where their external calls via jabber mobile disconnects after 15 minutes exactly. This isn?t every user only a handful, and can happen over Wi-Fi or 4G networks when they work remotely.

I have tried allot of trouble shooting, but wondered if anyone else had experienced this very specific issue?

We are running:

Cucm 11.5
Expressway X12.5.3

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/

_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/