hi
i have cucm 12 and uccx 12 installed, i want to know whether its possible to configure maximum of three concurrent chat session per agent and five concurrent email to be handled by one agent at one point of time?
Regards
Naray
i have cucm 12 and uccx 12 installed, i want to know whether its possible to configure maximum of three concurrent chat session per agent and five concurrent email to be handled by one agent at one point of time?
Regards
Naray