Mailing List Archive

Help with Test Calls
Hey group,

I am a member of this list because we do operate a CUCM cluster and apologize for misusing this list for a non-cisco related issue.

I need help troubleshooting an incoming calling issue. I run an SS7 connected Metaswitch in Colorado, USA and am having issues with incoming calls from USA based mobile phones. We did call trap with Centurylink, our tandem provider, and problem calls are not reaching them. They recommended having the callers open tickets with their local providers. This hasn't resulted in any success with getting a carrier to address this issue. This started on Thursday, 2/20/2020, and we have been unable to reproduce it with our local phones and have been relying on other callers to open the tickets.

I would appreciate the USA based members of this could try to call my auto attendant at 970-247-3366. If you are unable to reach the recording, could you please open a ticket with your local carrier? Our customers are reporting ring-no-answer on these calls that never hit my switch.

Thank you for your time.

--

Natambu Obleton
CISSP #370414 CCIE #38491 R&S+Security
Director of Network Engineering and Operations
FastTrack Communications, Inc.
970.247.3366
Re: Help with Test Calls [ In reply to ]
Yeah, sounds like you may have the problem sorted/known, and if it truly is that other carrier’s have an offending/stale route that need updated... its a pain.... cause sometimes the issue isn’t always with the LEC, it can be upstream to the LEC too.

Having users open tickets with their carrier’s is really the only way.. and it can be a grueling, support ticket generating nightmare cause there is really nothing you can do until the call is on your upstream provider’s network.

I called from a Verizon Mobile (Atlanta Metro/GA) just a few moments ago and got a “Thank You for calling FastTrack Communications” prompt.

Thanks,

Ryan

On Feb 23, 2020, at 23:47, Natambu Obleton <nobleton@fasttrackcomm.net> wrote:

?
Hey group,

I am a member of this list because we do operate a CUCM cluster and apologize for misusing this list for a non-cisco related issue.

I need help troubleshooting an incoming calling issue. I run an SS7 connected Metaswitch in Colorado, USA and am having issues with incoming calls from USA based mobile phones. We did call trap with Centurylink, our tandem provider, and problem calls are not reaching them. They recommended having the callers open tickets with their local providers. This hasn’t resulted in any success with getting a carrier to address this issue. This started on Thursday, 2/20/2020, and we have been unable to reproduce it with our local phones and have been relying on other callers to open the tickets.

I would appreciate the USA based members of this could try to call my auto attendant at 970-247-3366. If you are unable to reach the recording, could you please open a ticket with your local carrier? Our customers are reporting ring-no-answer on these calls that never hit my switch.

Thank you for your time.

--

Natambu Obleton
CISSP #370414 CCIE #38491 R&S+Security
Director of Network Engineering and Operations
FastTrack Communications, Inc.
970.247.3366

_______________________________________________
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Re: Help with Test Calls [ In reply to ]
I called just now (~8:55am us central time) from a twilio sip trunk and
from a t-mobile cell (technically google fi) and neither worked. I was
getting a very strange ringback pattern for nearly a minute or more, and
then fast busy on both.

On Mon, Feb 24, 2020 at 1:52 AM Ryan Huff <ryanhuff@outlook.com> wrote:

> Yeah, sounds like you may have the problem sorted/known, and if it truly
> is that other carrier’s have an offending/stale route that need updated...
> its a pain.... cause sometimes the issue isn’t always with the LEC, it can
> be upstream to the LEC too.
>
> Having users open tickets with their carrier’s is really the only way..
> and it can be a grueling, support ticket generating nightmare cause there
> is really nothing you can do until the call is on your upstream provider’s
> network.
>
> I called from a Verizon Mobile (Atlanta Metro/GA) just a few moments ago
> and got a “Thank You for calling FastTrack Communications” prompt.
>
> Thanks,
>
> Ryan
>
> On Feb 23, 2020, at 23:47, Natambu Obleton <nobleton@fasttrackcomm.net>
> wrote:
>
> ?
>
> Hey group,
>
>
>
> I am a member of this list because we do operate a CUCM cluster and
> apologize for misusing this list for a non-cisco related issue.
>
>
>
> I need help troubleshooting an incoming calling issue. I run an SS7
> connected Metaswitch in Colorado, USA and am having issues with incoming
> calls from USA based mobile phones. We did call trap with Centurylink, our
> tandem provider, and problem calls are not reaching them. They recommended
> having the callers open tickets with their local providers. This hasn’t
> resulted in any success with getting a carrier to address this issue. This
> started on Thursday, 2/20/2020, and we have been unable to reproduce it
> with our local phones and have been relying on other callers to open the
> tickets.
>
>
>
> I would appreciate the USA based members of this could try to call my auto
> attendant at 970-247-3366. If you are unable to reach the recording, could
> you please open a ticket with your local carrier? Our customers are
> reporting ring-no-answer on these calls that never hit my switch.
>
>
>
> Thank you for your time.
>
>
>
> --
>
>
>
> Natambu Obleton
>
> CISSP #370414 CCIE #38491 R&S+Security
>
> Director of Network Engineering and Operations
>
> FastTrack Communications, Inc.
>
> 970.247.3366
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
>
> https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&amp;data=02%7C01%7C%7C8463a77dac2c4f8c003608d7b8e4b75f%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637181164773376164&amp;sdata=wQY%2Fzl5IB6FxwEV%2FOp15n6%2B4RDfZePgurEfN88Rkang%3D&amp;reserved=0
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
Re: Help with Test Calls [ In reply to ]
What is your handoff. SIP or T1? I would go for T1 with SS7, but I have seen carriers do crazy things now pushing their customers to where they want them to go….. and I learned to just ask….

> On Feb 23, 2020, at 9:47 PM, Natambu Obleton <nobleton@fasttrackcomm.net> wrote:
>
> Hey group,
>
> I am a member of this list because we do operate a CUCM cluster and apologize for misusing this list for a non-cisco related issue.
>
> I need help troubleshooting an incoming calling issue. I run an SS7 connected Metaswitch in Colorado, USA and am having issues with incoming calls from USA based mobile phones. We did call trap with Centurylink, our tandem provider, and problem calls are not reaching them. They recommended having the callers open tickets with their local providers. This hasn’t resulted in any success with getting a carrier to address this issue. This started on Thursday, 2/20/2020, and we have been unable to reproduce it with our local phones and have been relying on other callers to open the tickets.
>
> I would appreciate the USA based members of this could try to call my auto attendant at 970-247-3366. If you are unable to reach the recording, could you please open a ticket with your local carrier? Our customers are reporting ring-no-answer on these calls that never hit my switch.
>
> Thank you for your time.
>
> --
>
> Natambu Obleton
> CISSP #370414 CCIE #38491 R&S+Security
> Director of Network Engineering and Operations
> FastTrack Communications, Inc.
> 970.247.3366
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net <mailto:cisco-voip@puck.nether.net>
> https://puck.nether.net/mailman/listinfo/cisco-voip <https://puck.nether.net/mailman/listinfo/cisco-voip>
Re: Help with Test Calls [ In reply to ]
T1

--

Natambu Obleton
CISSP #370414 CCIE #38491 R&S+Security
Director of Network Engineering and Operations
FastTrack Communications, Inc.
970.828.1009

From: Kent Roberts <kent@fredf.org>
Sent: Monday, February 24, 2020 9:36 AM
To: Natambu Obleton <nobleton@fasttrackcomm.net>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Help with Test Calls

What is your handoff. SIP or T1? I would go for T1 with SS7, but I have seen carriers do crazy things now pushing their customers to where they want them to go….. and I learned to just ask….


On Feb 23, 2020, at 9:47 PM, Natambu Obleton <nobleton@fasttrackcomm.net<mailto:nobleton@fasttrackcomm.net>> wrote:

Hey group,

I am a member of this list because we do operate a CUCM cluster and apologize for misusing this list for a non-cisco related issue.

I need help troubleshooting an incoming calling issue. I run an SS7 connected Metaswitch in Colorado, USA and am having issues with incoming calls from USA based mobile phones. We did call trap with Centurylink, our tandem provider, and problem calls are not reaching them. They recommended having the callers open tickets with their local providers. This hasn’t resulted in any success with getting a carrier to address this issue. This started on Thursday, 2/20/2020, and we have been unable to reproduce it with our local phones and have been relying on other callers to open the tickets.

I would appreciate the USA based members of this could try to call my auto attendant at 970-247-3366. If you are unable to reach the recording, could you please open a ticket with your local carrier? Our customers are reporting ring-no-answer on these calls that never hit my switch.

Thank you for your time.

--

Natambu Obleton
CISSP #370414 CCIE #38491 R&S+Security
Director of Network Engineering and Operations
FastTrack Communications, Inc.
970.247.3366

_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip
Re: Help with Test Calls [ In reply to ]
I placed a test call from a T-mobile phone and received no ringback, but
did get an auto-attendant answer after 6 seconds.

On Mon, Feb 24, 2020 at 8:49 AM Natambu Obleton <nobleton@fasttrackcomm.net>
wrote:

> T1
>
>
>
> --
>
>
>
> Natambu Obleton
>
> CISSP #370414 CCIE #38491 R&S+Security
>
> Director of Network Engineering and Operations
>
> FastTrack Communications, Inc.
>
> 970.828.1009
>
>
>
> *From:* Kent Roberts <kent@fredf.org>
> *Sent:* Monday, February 24, 2020 9:36 AM
> *To:* Natambu Obleton <nobleton@fasttrackcomm.net>
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Help with Test Calls
>
>
>
> What is your handoff. SIP or T1? I would go for T1 with SS7, but I
> have seen carriers do crazy things now pushing their customers to where
> they want them to go….. and I learned to just ask….
>
>
>
> On Feb 23, 2020, at 9:47 PM, Natambu Obleton <nobleton@fasttrackcomm.net>
> wrote:
>
>
>
> Hey group,
>
>
>
> I am a member of this list because we do operate a CUCM cluster and
> apologize for misusing this list for a non-cisco related issue.
>
>
>
> I need help troubleshooting an incoming calling issue. I run an SS7
> connected Metaswitch in Colorado, USA and am having issues with incoming
> calls from USA based mobile phones. We did call trap with Centurylink, our
> tandem provider, and problem calls are not reaching them. They recommended
> having the callers open tickets with their local providers. This hasn’t
> resulted in any success with getting a carrier to address this issue. This
> started on Thursday, 2/20/2020, and we have been unable to reproduce it
> with our local phones and have been relying on other callers to open the
> tickets.
>
>
>
> I would appreciate the USA based members of this could try to call my auto
> attendant at 970-247-3366. If you are unable to reach the recording, could
> you please open a ticket with your local carrier? Our customers are
> reporting ring-no-answer on these calls that never hit my switch.
>
>
>
> Thank you for your time.
>
>
>
> --
>
>
>
> Natambu Obleton
>
> CISSP #370414 CCIE #38491 R&S+Security
>
> Director of Network Engineering and Operations
>
> FastTrack Communications, Inc.
>
> 970.247.3366
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>


--
Benjamin Kenneally