Be sure you have your DNS entries A and PTR setup correctly, and that all
of your client systems can resolve those records correctly before
proceeding.
Jabber is done in CUCM admin pages under (from memory): User Management >
User Settings > UC Service > Find > Click on CUC UC Service (might be more
than one if you have two CUC servers) > Switch to FQDN
Then, sign out of Jabber and back in again to have the changes take
effect. Or just wait a while, because I've seen Jabber "detect changes"
before. Or click Help > Refresh Configuration, or reboot your computer, or
do whatever you want to make the change take effect, because there's likely
a dozen different ways to solve that.
ViewMail is...well...I'm not quite sure how you set that up. This is a
product I have very little knowledge on, but I do know how to google, and it
looks like the server name can be set by the administrator
<
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/vmo/release/notes/b_1201cucvmorn.html#id_12625>
so that the server name is prepopulated for the user. The googs also tells
me that the server name is held in the registry after installation and can
be changed
<
https://community.cisco.com/t5/unified-communications/viewmail-9-0-enterprise-deployment-almost-silent-one-prompt-left/td-p/2360131>
.
On Tue, Dec 17, 2019 at 10:56 AM Myron Young <mdavid_young@hotmail.com>
wrote:
> Lol, yea mybad.
>
> No, as I’m assuming you mean on the outlook viewmail and Jabber for
> windows clients?
>
> > On Dec 17, 2019, at 11:18 AM, Anthony Holloway <
> avholloway+cisco-voip@gmail.com> wrote:
> >
> > ?That's a huuuuge pic!
> >
> > Ok, so in order for the whole "i trust you" thing to happen, we need to
> refer to our systems by name, and not IP address.
> >
> > It's likely your viewmail settings are via IP too then.
> >
> > Do you know how to switch over to using FQDN for CUC in your UC Service?
> >
> > On Tue, Dec 17, 2019 at 9:56 AM Myron Young <mdavid_young@hotmail.com
> <mailto:mdavid_young@hotmail.com>> wrote:
> > Not sure if this is what you are asking, but In OS admin for the server
> I have host name as the FQDN. Jabber screenshot shows its connecting to the
> IP address. I don’t have these certificates uploaded and signed in CUCM;
> not sure if that is significant but just to mention.
> >
> > [cid:16f14a5b3374211b0811]
> >
> >
> >
> > On Dec 17, 2019, at 9:14 AM, Anthony Holloway <
> avholloway+cisco-voip@gmail.com<mailto:avholloway%2Bcisco-voip@gmail.com>>
> wrote:
> >
> > ?
> > Tomcat
> >
> > Are you defining your server via IP or FQDN?
> >
> > Could you show us what Jabber looks like under Help > Show Connection
> Status?
> >
> > On Tue, Dec 17, 2019, 7:48 AM Myron Young <mdavid_young@hotmail.com
> <mailto:mdavid_young@hotmail.com>> wrote:
> > Hello,
> >
> > Does anyone know which certificates are used with Unity and need to be
> signed for Outlook Viewmail and Jabber?
> >
> > I got my tomcat cert signed and uploaded as well as the tomcat-trust and
> ipsec-trust for the Unity server. I also uploaded the root and intermediate
> certificates of my internal CA but still getting an error when opening
> Outlook clients with Viewmail configured as well as Jabber for Windows
> clients.
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
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>